[RESOLVED] Is it possible for duelbit.com to retrieve my wrong deposit ?

[chouleonguyen6]

1 month ago, I made a mistake, I sent $2418 USDT (TRX network) from my Binance account to a TRX address of Duelbits. At that time, I have both TRX and USDT in my Binance account, so I send mistakenly USDT-TRC20 instead of TRX because both of them are on the same TRX network.

The following is the info of my transaction (31 July 2023)
https://tronscan.org/#/transaction/de46cb587e41bfa38093384c71f7fbfd33daccf3d113d7a562e70c486958cd6d

The TRX address of Duelbits:
https://tronscan.org/#/address/TVivvjzWVb37N4Fz9vGpJLLg8GoFYd2A4g

In the past, I deposited TRX correctly to that address many times.

I contacted Duelbits support many times since that day, but each time they only tell me that they don't have any update and as soon as there's an update, they will get back to me (via emails)

It's been over 1 month without any updates. I don't know how much time I must wait. Is it possible for duelbit.com to retrieve my wrong deposit ?

Thanks for reading my question.

--------------------
Full story about my mistake: https://bitcointalk.org/index.php?topic=5465827.msg62806874#msg62806874

--------------------
Conversation with Duelbits support so far
https://www.talkimg.com/images/2023/09/07/mEw1d.png
https://www.talkimg.com/images/2023/09/07/mEuRI.png
https://www.talkimg.com/images/2023/09/07/mEd2g.png
https://www.talkimg.com/images/2023/09/07/mEa5H.png
https://www.talkimg.com/images/2023/09/07/mEUEv.png
https://www.talkimg.com/images/2023/09/07/mE2wb.png
https://www.talkimg.com/images/2023/09/07/mNl8C.png
https://www.talkimg.com/images/2023/09/30/PvefT.png (Update 12 Sep 2023)
https://www.talkimg.com/images/2023/09/30/Pvq8l.png (Update 26 Sep 2023)

[Oshosondy]

I can see it that Duelbit support USDT, but likely it is on ERC20 network.

Which means Duelbit is not supporting USDT on TRC20? If so, that is not good at all.

It has been August 2 that their official account on this forum is active: https://bitcointalk.org/index.php?action=profile;u=2859659

But you can PM the account, maybe he will get a notification about it.

[chouleonguyen6]

Which means Duelbit is not supporting USDT on TRC20? If so, that is not good at all.

It has been August 2 that their official account on this forum is active: https://bitcointalk.org/index.php?action=profile;u=2859659

But you can PM the account, maybe he will get a notification about it.

That's correct, they only support USDT on ERC20 and BEP20. Thank you so much for your info, I will try PM their account

[Outhue]

I can see it that Duelbit support USDT, but likely it is on ERC20 network.

Which means Duelbit is not supporting USDT on TRC20? If so, that is not good at all.

It has been August 2 that their official account on this forum is active: https://bitcointalk.org/index.php?action=profile;u=2859659

But you can PM the account, maybe he will get a notification about it.

Luckily DuelBits have an ANN on the Bitcointalk forum, it will be much troubling if this casino is one of those that are not available on the forum, this is why choosing from the list of online casinos on here is the best.

I don't want to believe that this problem is unsolvable, I have made such mistake with a few crypto exchanges before and only two helped when I contacted them through telegram channel, but I was forced to pass KYC verification first, and the amount is not even that much, around 196$ at the time, they refund the money and told me to never repeat such mistake again.

On the Huobi exchange, I made the same mistake, This exchange has a limit point of deposit for every asset available on the exchange, so I deposited below that amount and the fund never reached my account, I contacted them and they said there is nothing they can do about it.

Huobi is considered a big crypto exchange, yet they can't help me out, I think this is a form of punishment for those who lack patience when operating any platform, I learned from my mistake but honestly, they should be able to help.

I hope the same thing won't happen with this OP's case, your best shot is to drop this issue on their ANN and wait for a reply, all the best.

[Strongkored]

The only thing duelbits can do is send your USDT-TRC20 back to your address because they only have USDT options on ERC20 and BEP20.
But unfortunately, I doubt they will do it to return your deposit because there are many cases like this, and every time you make a deposit there is a warning about what will happen if you make a mistake to the deposit.

Sorry for your loss, it's not a small amount of money and it's hard to accept this loss, but it's a lesson to be more careful, always double-check before pressing the send button.
However, if in the end Duelbits is willing to send your money back, that should be appreciated.

[ryzaadit]

The mistake on you, these case need to approval from the person who are handle fund as well.

I facing the same problem while on CHIPS Casino deposit (BUSD) to ETH Network while the ETH & BSC Address are different on their platform. Most of platform have the same address supported various chain.

These case is really simple, since I deposit BUSD with BSC Network but make a mistake sent to ETH. Just switch the network to recovery the fund, they told cannot recovery the asset. It's around 280$ good chunk money
-Since the mistake on my self, then shit happened.

I take the lost.

[chouleonguyen6]

I can see it that Duelbit support USDT, but likely it is on ERC20 network.

Which means Duelbit is not supporting USDT on TRC20? If so, that is not good at all.

It has been August 2 that their official account on this forum is active: https://bitcointalk.org/index.php?action=profile;u=2859659

But you can PM the account, maybe he will get a notification about it.

Luckily DuelBits have an ANN on the Bitcointalk forum, it will be much troubling if this casino is one of those that are not available on the forum, this is why choosing from the list of online casinos on here is the best.

I don't want to believe that this problem is unsolvable, I have made such mistake with a few crypto exchanges before and only two helped when I contacted them through telegram channel, but I was forced to pass KYC verification first, and the amount is not even that much, around 196$ at the time, they refund the money and told me to never repeat such mistake again.

On the Huobi exchange, I made the same mistake, This exchange has a limit point of deposit for every asset available on the exchange, so I deposited below that amount and the fund never reached my account, I contacted them and they said there is nothing they can do about it.

Huobi is considered a big crypto exchange, yet they can't help me out, I think this is a form of punishment for those who lack patience when operating any platform, I learned from my mistake but honestly, they should be able to help.

I hope the same thing won't happen with this OP's case, your best shot is to drop this issue on their ANN and wait for a reply, all the best.

The only thing duelbits can do is send your USDT-TRC20 back to your address because they only have USDT options on ERC20 and BEP20.
But unfortunately, I doubt they will do it to return your deposit because there are many cases like this, and every time you make a deposit there is a warning about what will happen if you make a mistake to the deposit.
https://www.talkimg.com/images/2023/09/06/mTY9g.png
Sorry for your loss, it's not a small amount of money and it's hard to accept this loss, but it's a lesson to be more careful, always double-check before pressing the send button.
However, if in the end Duelbits is willing to send your money back, that should be appreciated.

The mistake on you, these case need to approval from the person who are handle fund as well.

I facing the same problem while on CHIPS Casino deposit (BUSD) to ETH Network while the ETH & BSC Address are different on their platform. Most of platform have the same address supported various chain.

These case is really simple, since I deposit BUSD with BSC Network but make a mistake sent to ETH. Just switch the network to recovery the fund, they told cannot recovery the asset. It's around 280$ good chunk money
-Since the mistake on my self, then shit happened.

I take the lost.

Thanks for your sharing.
This is one of the biggest mistake I made so far, it's hard to accept. I just hope for the best.

I tried sending a message to their official account on this forum https://bitcointalk.org/index.php?action=profile;u=2859659 but it seems that they don't receive a message from newbies so I can't send the message

I will wait and update if I get any answers.

[coin-investor]

Thanks for your sharing.
This is one of the biggest mistake I made so far, it's hard to accept. I just hope for the best.

I tried sending a message to their official account on this forum https://bitcointalk.org/index.php?action=profile;u=2859659 but it seems that they don't receive a message from newbies so I can't send the message

I will wait and update if I get any answers.

Since you created this thread, they will be aware of this issue, but do not expect them to send you back the funds, you commit a grave error eventhough there's already a warning but we never know knowing Duelbits who value their reputation here in Bitcointalk they might give you back your funds, all you can do is to request and everything depends on your request tell them how sorry you are, we're also hoping for a good result of your request.
Update us of any results.

[ryzaadit]

-snip-

I know, and hoping you can recovery the fund.

I have to agree on coin-investor, just don't hope to much but just keep in contact with them a few days. It's hard to see a lot money-losing, really hard process because required to access the hot-wallet.
- Getting approval from several high-person who owned signature key wallet
- Manually acess the hot wallet
- Etc.

Good luck mate.

[MAAManda]

Is it possible for duelbit.com to retrieve my wrong deposit ?

That's possible mate. What's more, Duelbits is a platform that has very high credibility in this forum. Instead of going through CS or their email, it would be better for you to contact their official account on the forum. I even experienced the same thing when I unknowingly transferred unlisted tokens on Binance, but it didn't take very long (about 2 weeks), they returned my unregistered tokens to the wallet address I provided.

[DoublerHunter]

~snip~
Is it possible for duelbit.com to retrieve my wrong deposit ?

^ It is simple, they could send it back to you if they wanted to and if they have full access to the address where you accidentally sent your fund.
How hard for them to recover the fund? they did not promise a time frame for recovery? It is a shame to them that it took a month but the fund was not recovered, so where is their good reputation right now?
Contact their manager too on their signature campaign, it will probably help you but don't expect too much, probably he surely has a contact direct from the duelbits team. Well, good luck to you, and update us here on the progress of this case.

[Fivestar4everMVP]

Technically, duelbits should be able to retrieve funds as deposits address for usdt on trx network is usually the same as deposit address for Trx itself, and they also both share the same private keys , so if duelbits supports trx deposits, it means they have the private keys that control trx wallet, which should also be the private key that controls the usdt wallet even if the casino itself does not support usdt deposit through trx network..they can still recover this funds.

But then as I understand, platforms usually do not recover funds sent over a wrong network for free, they often charge the customer to help him or her recover the fund, this is if they decide to help the customer recover the funds though ..

So in the nutshell, this funds is very possible for duelbits to recover, but then, it's in their discretion or liberty to decide whether to help you(@op) recover the funds or not .

[Apocollapse]

That's possible mate. What's more, Duelbits is a platform that has very high credibility in this forum. Instead of going through CS or their email, it would be better for you to contact their official account on the forum. I even experienced the same thing when I unknowingly transferred unlisted tokens on Binance, but it didn't take very long (about 2 weeks), they returned my unregistered tokens to the wallet address I provided.

But in your case you were using Binance, not Duelbits.

This is not about Duelbits has very high credibility or not, but Duelbits is not owe anything since the mistake was @OP. If Duelbits willing to retrieve @OP's coin, then it's good, if not it's not a matter. Don't hope too much IMO, just assume the coins is already gone.

It is a shame to them that it took a month but the fund was not recovered, so where is their good reputation right now?

If you think Duelbits is owe @OP's money, you can give negative feedback to Duelbits's representative.

[chouleonguyen6]

Thanks all mate. I updated the conversation with Duelbits support so far in #1. They don't give me the time frame so I just wait. I will post a message in their official topic so they can get notice.

Honestly, this is my own mistake. So I must take whatever result, I can't blame them.

Technically, I think that they have private key and can retrieve the fund. But it can take a long time so they don't give me the time frame.

[Coin_trader]

It’s possible to recover this funds if Duelbits will do this out of their good heart since this is already out of there responsibility. Other reputable with same case manage to refund funds of user by charging minimal fee.

Creating this thread is the right move to put it publicly and see how Duelbits will react on this one since this is their chance to do a solid PR by helping you solve your case. This case of yours will surely delayed or ignored by the support on the casino since they don’t have time for this. Warning is clearly stated on the deposit address so just be patient and accept whatever Duelbits decision on your case.

[aioc]

Thanks all mate. I updated the conversation with Duelbits support so far in #1. They don't give me the time frame so I just wait. I will post a message in their official topic so they can get notice.

Honestly, this is my own mistake. So I must take whatever result, I can't blame them.

Technically, I think that they have private key and can retrieve the fund. But it can take a long time so they don't give me the time frame.

That's the right mindset in this situation Others would have posted it in the scam section, Like all the others here I wish you a favorable result in your issue, It is a costly mistake but who would want to send a huge amount on the wrong chain or address, since this is Duelbits I have no doubt that they will have compassion and will come out a fair decision.

I think it's better for you to lock this thread since they already responded and just open it once you get an update on your case.

[Fivestar4everMVP]

Thanks all mate. I updated the conversation with Duelbits support so far in #1. They don't give me the time frame so I just wait. I will post a message in their official topic so they can get notice.

Honestly, this is my own mistake. So I must take whatever result, I can't blame them.

Technically, I think that they have private key and can retrieve the fund. But it can take a long time so they don't give me the time frame.

You are very right, it is indeed your own mistake, and I believe no body is above making mistake, even duelbits should understand this is they don't already..

And for me personally, I think what you should be talking about is for when they will be chanced to help you retrieve that funds, we understand that they are a big business and have a lot of customers to attend to on a daily, but aside this, practically, retrieve the funds shouldn't take them up to 5 minutes, most especially if they have the private key this the wallet handy, which I believe they should since it's your deposit wallet which is also a hot wallet they withdraw from when ever you make a deposit, play and loss games,

So just give them time to make out time to help with the recovery.

[benalexis12]

You know that you sent quite a large amount; the only problem is that Duelbits doesn't seem to support TRC20-USDT, instead, I know that they support ERC20-USDT. It seems that the mistake is yours too. I wish it would have helped you a lot, but it just disappeared because of something so simple. Before I had the experience that I should send the usdt-bsc, what happened was the network. I didn't double check that it was a matic network, but the one I sent to the address still came in. I don't know how that happened. Maybe because the address of my usdt in bsc and matic networks is the same.

[MAAManda]

But in your case you were using Binance, not Duelbits.

This is not about Duelbits has very high credibility or not, but Duelbits is not owe anything since the mistake was @OP. If Duelbits willing to retrieve @OP's coin, then it's good, if not it's not a matter. Don't hope too much IMO, just assume the coins is already gone.

It's the same thing, because both Duelbits and Binance are platforms that have high credibility and mistakes like this are common mistakes that people experience, how can it not be reversed by these big platforms, it's an easy task and it only takes a little permission from the finance team to open the wallet and send it back to @OP.

For @OP, what if you don't have to receive the balance you sent back? Wouldn't it be easier if the solution was to have the balance you credit using a different type of asset still be credited by Duelbits? I mean, you only need to provide concrete proof of your wrong deposit way and then Duelbits will still credit USD to your account.

[Text]

Retrieving a wrong deposit typically depends on the policies and responsiveness of the platform Duelbits.
All you can do is continue to follow up with Duelbits support and wait for their response. They may be able or not to retrieve your deposit, as it depends on their internal processes and willingness to assist in such cases. Patience and persistence in your communication with their support team may be your best approach.

I think it is possible for Duelbits to retrieve your wrong deposit but it is not guaranteed. The success of retrieving a wrong deposit depends on the difficulty of retrieving it. It has been over 1 month since you contacted Duelbits support. For me this is a long time, but it is not necessarily a bad sign. It is possible that Duelbits is still working on retrieving your funds. However, if you do not hear back from them soon, you may want to contact them again and ask for an update.