DO NOT BET ANYMORE ON SPORTSBET.IO, wrong bet decision on unusual match

[Jorjorjo1234]

I bet on a club friendly basketball game (Shimane Susanoo Magic - Shiga Lakestars) and this match ended with a tie without overtime.

So my bet was settled as lost for Shiga Lakestars (-2.5)

https://i.postimg.cc/W3Q2W57D/x1.jpg

I started to panic because I had never seen basketball without overtime. I used to bet a lot on basketball and this bet looks just like the same. (Theres a incl overtime so I thought there must be an overtime in basketball match)

Then I start to asking the support in this case and I got only as response that the score is official and they will not void my bet.

After that I checked the another club friendly basketball matches and theres always an overtime.

Matches:
https://i.postimg.cc/761Bd63g/match1.jpg
https://i.postimg.cc/qqMGFGMT/match2.jpg
https://i.postimg.cc/66YcvFY5/match3.jpg
https://i.postimg.cc/P58Q0JhP/match4.jpg

and my match looks like:
https://i.postimg.cc/8CQmGGPw/match.jpg

Chat conversation with support:
https://i.postimg.cc/FsYyJzYD/support1.jpg
https://i.postimg.cc/QMJ1rWzx/support2.jpg

Sportsbet.io support keeps saying that the score is official and final. But everyone knows that the game was unusual because every basketball match has overtime. Support also said that the nba summer league ended without overtime, but doesnt give me any answer to explain this.


If there is a match without overtime, you should not write it next to the bet-market that it is incl overtime to confusion the players. If you say for a club friendly match it is normal without overtime, why does another club friend game has overtime? Should we as player guess if there is a overtime or not??

Even the score is official, but it is not the basketball match we know anymore. So image a football-game that only has 70 minutes... the score is official but the playtime is not meet the conditions.

So as a player who has been playing on sportsbet.io for a long time, I do not recommend that you play on sportsbet.io anymore because there is  lots of suspicious things.

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[morvillz7z]

Unironically friendly basketball matches can end up in a tie, no matter how counter-intuitive it may sound.

By rule, a basketball match can never end in a tie...but in friendly matches, both teams/coaches can mutually agree not to play overtime if the score is tied at the end of the fourth quarter...reasons being injured players/fatigue/schedule, etc. I've seen it happen many times before. Here are a few examples from just this week:

https://www.flashscore.com/match/2ewliWt3/#/match-summary

https://www.flashscore.com/match/2iPVojND/#/match-summary

https://www.flashscore.com/match/GOvx1tRe/#/match-summary  (this one had an overtime played, but still ended up in a tie)

Some of those friendly matches can't be even called friendlies, rather sparring matches...they remind me of those joint practices NFL teams have in preseason.

[Jorjorjo1234]

Unironically friendly basketball matches can end up in a tie, no matter how counter-intuitive it may sound.

By rule, a basketball match can never end in a tie...but in friendly matches, both teams/coaches can mutually agree not to play overtime if the score is tied at the end of the fourth quarter...reasons being injured players/fatigue/schedule, etc. I've seen it happen many times before. Here are a few examples from just this week:

https://www.flashscore.com/match/2ewliWt3/#/match-summary

https://www.flashscore.com/match/2iPVojND/#/match-summary

https://www.flashscore.com/match/GOvx1tRe/#/match-summary  (this one had an overtime played, but still ended up in a tie)

Some of those friendly matches can't be even called friendlies, rather sparring matches...they remind me of those joint practices NFL teams have in preseason.

Yes if a friendly match can end up in a tie, why does it states on the market and also on my bet that it includes overtime? are you trying to confusing the players even if you are not responsible for the information on the market?

1. I can find more examples from the friendly matchesi with overtime. Even if it is true that a friendly match can be a draw, then why can't you write about it? Or is it a random situation and players need to guess whether they will play overtime or not, is that really fair in your opinion?

2.

https://sportsbet.io/help-centre/help-place-a-bet/help-placing-a-bet-general-betting-rules/basketball

Here is the basketball beting rules from sportsbet.io and: In the event that a match does not finish in a tie, but overtime is played for qualification purposes, the markets will be settled according to the result at the end of regular time. You even considered the situation where there is no draw but overtime is played, but not where they played a draw game and overtime is not played. It is just your fault not to descripe that situation in the rules.


3. Support said in the conversation that a nba summer league game could ended with a tie, please give me a example about that. Or is the support using this reason to dismiss me?

Unironically friendly basketball matches can end up in a tie, no matter how counter-intuitive it may sound.

By rule, a basketball match can never end in a tie...but in friendly matches, both teams/coaches can mutually agree not to play overtime if the score is tied at the end of the fourth quarter...reasons being injured players/fatigue/schedule, etc. I've seen it happen many times before. Here are a few examples from just this week:

https://www.flashscore.com/match/2ewliWt3/#/match-summary

https://www.flashscore.com/match/2iPVojND/#/match-summary

https://www.flashscore.com/match/GOvx1tRe/#/match-summary  (this one had an overtime played, but still ended up in a tie)

Some of those friendly matches can't be even called friendlies, rather sparring matches...they remind me of those joint practices NFL teams have in preseason.

The market just looked like the same as any another friendly matches, my last basketball bet on friendly matches also played an overtime and every another basketball game. How do you want us players to differentiate? If I had known in advance that he would go into overtime, my bet strategy would have been different. Because the probability that the leading team will win will be greatly reduced in overtime. (The another team is much better and in overtime they would also have a lower rate)

[Fixelifix]

Winner market (inc overtime) refunded?

[morvillz7z]

Yes if a friendly match can end up in a tie, why does it states on the market and also on my bet that it includes overtime? are you trying to confusing the players even if you are not responsible for the information on the market?

"it includes overtime" reads more like should there be one, the game that you bet on did not have one, period.

The three most popular markets in basketball: moneyline, spread, and total by default include overtime. Some bookmakers have it written like Sb in brackets some don't, but it does almost always include overtime (should there be one played).

1. I can find more examples from the friendly matchesi with overtime. Even if it is true that a friendly match can be a draw, then why can't you write about it? Or is it a random situation and players need to guess whether they will play overtime or not, is that really fair in your opinion?

I'd be surprised if there is a single bookmaker in the world where in their rules/terms and conditions is mentioned that a friendly basketball match can end in a tie. It is the responsibility of the bettors to know that even if it is an uncommon occurrence, it can happen.

2.

https://sportsbet.io/help-centre/help-place-a-bet/help-placing-a-bet-general-betting-rules/basketball

Here is the basketball beting rules from sportsbet.io and: In the event that a match does not finish in a tie, but overtime is played for qualification purposes, the markets will be settled according to the result at the end of regular time. You even considered the situation where there is no draw but overtime is played, but not where they played a draw game and overtime is not played. It is just your fault not to descripe that situation in the rules.

"but overtime is played for qualification purposes"

I'm pretty positive it refers to two-legged ties based on aggregate score. For example, team A wins game1 90-75 but loses game2 80-65, then overtime is played to determine which team should advance to the next round.

3. Support said in the conversation that a nba summer league game could ended with a tie, please give me a example about that. Or is the support using this reason to dismiss me?

If the support refers to the main Las Vegas summer league, then the information is incorrect. There is overtime played.

[Jorjorjo1234]

Yes if a friendly match can end up in a tie, why does it states on the market and also on my bet that it includes overtime? are you trying to confusing the players even if you are not responsible for the information on the market?

"it includes overtime" reads more like should there be one, the game that you bet on did not have one, period.

The three most popular markets in basketball: moneyline, spread, and total by default include overtime. Some bookmakers have it written like Sb in brackets some don't, but it does almost always include overtime (should there be one played).

1. I can find more examples from the friendly matchesi with overtime. Even if it is true that a friendly match can be a draw, then why can't you write about it? Or is it a random situation and players need to guess whether they will play overtime or not, is that really fair in your opinion?

I'd be surprised if there is a single bookmaker in the world where in their rules/terms and conditions is mentioned that a friendly basketball match can end in a tie. It is the responsibility of the bettors to know that even if it is an uncommon occurrence, it can happen.

2.

https://sportsbet.io/help-centre/help-place-a-bet/help-placing-a-bet-general-betting-rules/basketball

Here is the basketball beting rules from sportsbet.io and: In the event that a match does not finish in a tie, but overtime is played for qualification purposes, the markets will be settled according to the result at the end of regular time. You even considered the situation where there is no draw but overtime is played, but not where they played a draw game and overtime is not played. It is just your fault not to descripe that situation in the rules.

"but overtime is played for qualification purposes"

I'm pretty positive it refers to two-legged ties based on aggregate score. For example, team A wins game1 90-75 but loses game2 80-65, then overtime is played to determine which team should advance to the next round.

3. Support said in the conversation that a nba summer league game could ended with a tie, please give me a example about that. Or is the support using this reason to dismiss me?

If the support refers to the main Las Vegas summer league, then the information is incorrect. There is overtime played.

The important point here is, you always know after a two-legged ties that the game will not going to overtime or going to overtime. In friendly basketball you dont know which game has overtime or not, in this case sportsbet.io shouldnt open the market or atleast point it out that the game could not has overtime. If theres always no overtime for friendly basketball game then I wouldnt try to complain anything
.

In the end, the customer service representative attempted to dismiss me with a fabricated excuse and forcibly terminated the conversation. I'm disappointed in sportsbet.io, very disappiont

[dimonstration]

Yes if a friendly match can end up in a tie, why does it states on the market and also on my bet that it includes overtime? are you trying to confusing the players even if you are not responsible for the information on the market?

It indicates includes overtime to all matches with or without overtime. It doesn’t mean that the match needs to be on overtime when it’s tie. It’s your choice of match and it end up in tie with the game specific rules not sportsbet rules. I will understand your concern if your bet is a match winner without tie as an option but you bet on a game with handicap so you technically lose when the game end in tie.

The including overtime note is intended to all the games that will have overtime. It’s not necessary that all the games should be in overtime once tied because you knew it by yourself that it’s a friendly match so this scenario is possible.

[Jorjorjo1234]

Yes if a friendly match can end up in a tie, why does it states on the market and also on my bet that it includes overtime? are you trying to confusing the players even if you are not responsible for the information on the market?

It indicates includes overtime to all matches with or without overtime. It doesn’t mean that the match needs to be on overtime when it’s tie. It’s your choice of match and it end up in tie with the game specific rules not sportsbet rules. I will understand your concern if your bet is a match winner without tie as an option but you bet on a game with handicap so you technically lose when the game end in tie.

The including overtime note is intended to all the games that will have overtime. It’s not necessary that all the games should be in overtime once tied because you knew it by yourself that it’s a friendly match so this scenario is possible.

https://i.postimg.cc/C1PfGRPm/match.jpg
https://i.postimg.cc/FHydPWCf/match11.jpg

So this game I bet before 10 days has overtime. Also the same club friendly game serie.

The result is I have also to bet on if theres overtime/ or no overtime? What a joke man, if the rules is not clear then sportsbet.io shouldnt offer the market.

If all basketball club friendly game doesnt play overtime, its fine for me because thats my duty to check if theres overtime played or not. But in this case how you know? it is just like a club friendly football game ended in 60/70/80 minutes, so random and how can I feel confident about playing on sportsbet.io in the future?

Yes if a friendly match can end up in a tie, why does it states on the market and also on my bet that it includes overtime? are you trying to confusing the players even if you are not responsible for the information on the market?

It indicates includes overtime to all matches with or without overtime. It doesn’t mean that the match needs to be on overtime when it’s tie. It’s your choice of match and it end up in tie with the game specific rules not sportsbet rules. I will understand your concern if your bet is a match winner without tie as an option but you bet on a game with handicap so you technically lose when the game end in tie.

The including overtime note is intended to all the games that will have overtime. It’s not necessary that all the games should be in overtime once tied because you knew it by yourself that it’s a friendly match so this scenario is possible.

And why did customer service try to convince me with a wrong reason? Is this the way they handle issues? I've been on sportsbet.io for 2 years, and before this, I thought everything was fine, but now I feel like there are slowly emerging problems on sportsbet.io.

[jeremypwr]

Hi Jorjorjo1234,

First of all I want to say we really value you as a player at Sportsbet.
As others have already indicated, this game ended in a draw (there was no OT) so Shimane Susanoo Magic +2.5 was the winning side.
You can chalk this up as a "bad beat" and better luck with your future wagers.

Best,
jeremypwr

[yahoo62278]

Back in the day bookies used to offer only spread, moneyline, and over/under on most games. There was no with OT or without OT. If you bet a team -3 and the team won by exactly 3 the bet ended up being a wash.

Nowdays they have added the draw option in there and if you bet team A -3 and they win by exactly 3, you are a loser. You should have bet on Draw to win. It's a little shady IMO but it's clear. It gives the casino a little more house advantage  is all i'm saying.

I don't think it's fair to title your thread "DO NOT BET ANYMORE ON SPORTSBET.IO, wrong bet decision on unusual match" when it's clear that you do not understand what happened even when people are trying to explain it to you. Yes, it sucks, but you should be aware of the rules of a match if you're going to make a bet. The bookie themselves did nothing wrong here, if you want to be angry or disappointed, you should direct your frustration to yourself for not knowing the rules.

[Jorjorjo1234]

Hi Jorjorjo1234,

First of all I want to say we really value you as a player at Sportsbet.
As others have already indicated, this game ended in a draw (there was no OT) so Shimane Susanoo Magic +2.5 was the winning side.
You can chalk this up as a "bad beat" and better luck with your future wagers.

Best,
jeremypwr

Hello

This is not "bad beat" if theres a series game with a random factor. I know it is a part of sportsbet but if theres a random factor that the game can go into overetime or not where it is not clear, then the booker should not open the market. If you say the game can ended in a draw, then I already showed you a game where I bet on it and then they go into the overtime. So how should we as player know in the same situation where the result could be a lot different?

And the main point here is the support try to spread wrong information, you cant find any kind of games where the matches are in the same situation (scores) and lead to different result. Like in premier league you always know theres no overtime played in the matches when it is tie. But what about now it could go into overtime and could not go into overtime??? The rules are just not consistent

Back in the day bookies used to offer only spread, moneyline, and over/under on most games. There was no with OT or without OT. If you bet a team -3 and the team won by exactly 3 the bet ended up being a wash.

Nowdays they have added the draw option in there and if you bet team A -3 and they win by exactly 3, you are a loser. You should have bet on Draw to win. It's a little shady IMO but it's clear. It gives the casino a little more house advantage  is all i'm saying.

I don't think it's fair to title your thread "DO NOT BET ANYMORE ON SPORTSBET.IO, wrong bet decision on unusual match" when it's clear that you do not understand what happened even when people are trying to explain it to you. Yes, it sucks, but you should be aware of the rules of a match if you're going to make a bet. The bookie themselves did nothing wrong here, if you want to be angry or disappointed, you should direct your frustration to yourself for not knowing the rules.

It is not roulette and the casino doesnt need house advantage since they already has it in their quotes.

It is just like a football game that could ended in 80 minutes or 70 minutes where you have no idea how they will play.

Im not playing casino, it is sportsbet where all the rules should be clear. Sure I should know that the game could ended with a tie, but how should I know that if I already bet on a game before that also played OT as friendly game? And I am disappointed to the wrong information from the support, where they try to lying to me.

[yahoo62278]

Back in the day bookies used to offer only spread, moneyline, and over/under on most games. There was no with OT or without OT. If you bet a team -3 and the team won by exactly 3 the bet ended up being a wash.

Nowdays they have added the draw option in there and if you bet team A -3 and they win by exactly 3, you are a loser. You should have bet on Draw to win. It's a little shady IMO but it's clear. It gives the casino a little more house advantage  is all i'm saying.

I don't think it's fair to title your thread "DO NOT BET ANYMORE ON SPORTSBET.IO, wrong bet decision on unusual match" when it's clear that you do not understand what happened even when people are trying to explain it to you. Yes, it sucks, but you should be aware of the rules of a match if you're going to make a bet. The bookie themselves did nothing wrong here, if you want to be angry or disappointed, you should direct your frustration to yourself for not knowing the rules.

It is not roulette and the casino doesnt need house advantage since they already has it in their quotes.

It is just like a football game that could ended in 80 minutes or 70 minutes where you have no idea how they will play.

Im not playing casino, it is sportsbet where all the rules should be clear. Sure I should know that the game could ended with a tie, but how should I know that if I already bet on a game before that also played OT as friendly game? And I am disappointed to the wrong information from the support, where they try to lying to me.

The site itsself has nothing to do with your bet man. You're not getting it. The site did not call the team representative and say, "don't play overtime so we can fuck this bettor over". That decision was made by the teams playing. The game was recorded as a tie, and sportsbet is paying bets that picked correctly. You picked incorrectly and it is your responsibility to know that the teams could decide against playing overtime, not the sites responsibility to inform you of the rules of the league.

Here's an example I hope you understand. Let's say I live in a place where marijuana is legal. I can smoke all day long or visit a shop and buy it. Then I decide to move to a place where it is not legal, but I didn't know that. I smoke a joint like I used to and a cop sees me and arrests me. Well, I didn't know the law here is not going to get me out of trouble. If I am moving, it is my responsibility to know the laws where I am moving to. Same as the bet you made, it is your responsibility to be informed. Google is your friend. The site has nothing to do with anything.

You are mad, I get it. I don't think stomping your feet like a kid is going to help you here though.

[JollyGood]

I've been on sportsbet.io for 2 years, and before this, I thought everything was fine, but now I feel like there are slowly emerging problems on sportsbet.io.

One thing I can tell you with confidence is that the Sportsbet representatives in the forum are very active and try address points of contention very quickly. If you or other members have any issues that are posted here, I am sure they will be addressed within an acceptable time.

Hi Jorjorjo1234,

First of all I want to say we really value you as a player at Sportsbet.
As others have already indicated, this game ended in a draw (there was no OT) so Shimane Susanoo Magic +2.5 was the winning side.
You can chalk this up as a "bad beat" and better luck with your future wagers.

Best,
jeremypwr

I hope you understand the reply given by jeremypwr, clearly Sportsbet value you as one of their players. If you put this particular experience down to a learning process you will probably move forward and not look back.

[Fixelifix]

I bet on a club friendly basketball game (Shimane Susanoo Magic - Shiga Lakestars) and this match ended with a tie without overtime.

So my bet was settled as lost for Shiga Lakestars (-2.5)

https://i.postimg.cc/W3Q2W57D/x1.jpg

I started to panic because I had never seen basketball without overtime. I used to bet a lot on basketball and this bet looks just like the same. (Theres a incl overtime so I thought there must be an overtime in basketball match)

Then I start to asking the support in this case and I got only as response that the score is official and they will not void my bet.

After that I checked the another club friendly basketball matches and theres always an overtime.

Matches:
https://i.postimg.cc/761Bd63g/match1.jpg
https://i.postimg.cc/qqMGFGMT/match2.jpg
https://i.postimg.cc/66YcvFY5/match3.jpg
https://i.postimg.cc/P58Q0JhP/match4.jpg

and my match looks like:
https://i.postimg.cc/8CQmGGPw/match.jpg

Chat conversation with support:
https://i.postimg.cc/FsYyJzYD/support1.jpg
https://i.postimg.cc/QMJ1rWzx/support2.jpg

Sportsbet.io support keeps saying that the score is official and final. But everyone knows that the game was unusual because every basketball match has overtime. Support also said that the nba summer league ended without overtime, but doesnt give me any answer to explain this.


If there is a match without overtime, you should not write it next to the bet-market that it is incl overtime to confusion the players. If you say for a club friendly match it is normal without overtime, why does another club friend game has overtime? Should we as player guess if there is a overtime or not??

Even the score is official, but it is not the basketball match we know anymore. So image a football-game that only has 70 minutes... the score is official but the playtime is not meet the conditions.

So as a player who has been playing on sportsbet.io for a long time, I do not recommend that you play on sportsbet.io anymore because there is  lots of suspicious things.

I see no problems to settle this bet as loss. Why whine at trustpilot? Do you think you will get money back?
Get a life ffs.