[RESOLVED] Rollbit withdrawal pending for over 16 hours

[cryptoneki]

okay everything is resolved now. Did kyc yesterday, still says ''needs-review'' then today the team asked me why I deposited in the first place, told them why and withdrawal has arrived, a lot of you guys are saying it was because I didnt wager anything which makes a lot of sense and I agree with but unfortunately I didnt think about this before withdrawing. thank you to everyone who helped

[danadc]

If I can understand you correctly OP, you have made a withdrawal close to the current amount you requested for and it worked without such delay, this is the second time you are trying such withdrawal and this happened.
If yes, you should be patient till after 24hour so as to be sure your next step, you should also try to cancel the transaction if it still shows pending or any error message of sort, that's if it responds.
Lastly, if a KYC verification is required, or you haven't done yours knowing quite well the site made provisions for it clearly, then you should do it, because it proves you are the owner of the fund and is the one making the request, unless you are required to fulfil a task before making this withdrawal.

What I think is that if OP requested the withdrawal and it lasted as long as it lasted, it is because of KYC issues, and yes, there are times that it takes time when the KYC is fulfilled because the Reviewers take time verifying each document, it is not that they should accept it at once, but I am one of those who do not like to do the KYC, and in every casino they always require the KYC only when you are going to withdraw, they never Say that when you are playing that if you win you must comply with the KYC to withdraw the money , and they should say that in some way to be able to be alert, otherwise it could not be left there , because from the moment you play in the casino you should already be doing the documents.

[Coin_trader]

okay everything is resolved now. Did kyc yesterday, still says ''needs-review'' then today the team asked me why I deposited in the first place, told them why and withdrawal has arrived, a lot of you guys are saying it was because I didnt wager anything which makes a lot of sense and I agree with but unfortunately I didnt think about this before withdrawing. thank you to everyone who helped

This why it’s important to read the ToS before you create an account and deposit money since some casino requires much more wagering requirements such as x5 that will surely annoy you if you are not aware and you don’t like it. Most of the crypto casino nowadays has a wagering requirements for deposit as AML policy dictates to avoid money laundering on the casino.

Be a lamb and lock this thread before you leave the forum because this will surely be spam even if you marked it as resolved.

[Z390]

First of all, RollBiT is not a small platform in gambling space, they have very good reputation and I have not seen any bad reviews about the casinos before, the few I can find are accusers that are not completely opening up to the world about what they really did wrong, they give some false accusation and withheld the rest of the information.

Secondly, it's just 16 hours, man, you really lack some patience, I know that for some people, $900+ is a lot of money and the dream of losing that can affect them, still you should calm down before raising a red flag.

Thirdly you mentioned that you have contacted their customer services, that's a good one, all you have to do is just wait, it could take longer like a week or two, just chill and wait, that's not a lot of money for a big casino like RollBit to ruin its reputation for, your problem will be fixed.

[Botnake]

First of all, RollBiT is not a small platform in gambling space, they have very good reputation and I have not seen any bad reviews about the casinos before, the few I can find are accusers that are not completely opening up to the world about what they really did wrong, they give some false accusation and withheld the rest of the information.

Secondly, it's just 16 hours, man, you really lack some patience, I know that for some people, $900+ is a lot of money and the dream of losing that can affect them, still you should calm down before raising a red flag.

Thirdly you mentioned that you have contacted their customer services, that's a good one, all you have to do is just wait, it could take longer like a week or two, just chill and wait, that's not a lot of money for a big casino like RollBit to ruin its reputation for, your problem will be fixed.

You can't blame him; perhaps he was used to having his withdrawals released instantly. Even I have used many gambling sites, and I haven't experienced a delay in my withdrawals like that before. However, the good news is that his withdrawal request was processed, and he is now happy. Rollbit was able to maintain its good reputation, so both parties are satisfied.

[tokeweed]

okay everything is resolved now. Did kyc yesterday, still says ''needs-review'' then today the team asked me why I deposited in the first place, told them why and withdrawal has arrived, a lot of you guys are saying it was because I didnt wager anything which makes a lot of sense and I agree with but unfortunately I didnt think about this before withdrawing. thank you to everyone who helped

Good to hear...  And these things happen more than you think with gambling sites.  So it's really good to have patience and talk nice to the people behind the site.  If you aren't doing any real shenanigans then you have nothing to worry about.

[Apocollapse]

in every casino they always require the KYC only when you are going to withdraw, they never Say that when you are playing that if you win you must comply with the KYC to withdraw the money , and they should say that in some way to be able to be alert, otherwise it could not be left there , because from the moment you play in the casino you should already be doing the documents.

Wrong, not every casinos will ask you to submit KYC when you want to withdraw your money. I've withdraw in few trusted casinos and they didn't ask my KYC, most of the cases when the casino ask the gambler to submit KYC is they detect something suspicious in your account.

that's not a lot of money for a big casino like RollBit to ruin its reputation for, your problem will be fixed.

First of all, read the subject and other people's post before making post

[Agbe]

okay everything is resolved now. Did kyc yesterday, still says ''needs-review'' then today the team asked me why I deposited in the first place, told them why and withdrawal has arrived, a lot of you guys are saying it was because I didnt wager anything which makes a lot of sense and I agree with but unfortunately I didnt think about this before withdrawing. thank you to everyone who helped

Problem shared is problem solved , that is, as you shared the problem those who have experienced it before,  shared their experienced with you and find solutions to it and solve the problem. Rollbit is a reputable casino company so when you brought the news, people were surprised and that was why I also told you that, you would have waited for like 24hrs first before creating thread on their head. Well thank God that the issue has been resolved. And I also thank you for updating us back again.

[qwertyup23]

okay everything is resolved now. Did kyc yesterday, still says ''needs-review'' then today the team asked me why I deposited in the first place, told them why and withdrawal has arrived, a lot of you guys are saying it was because I didnt wager anything which makes a lot of sense and I agree with but unfortunately I didnt think about this before withdrawing. thank you to everyone who helped

This is really informative to hear. At least RollBit kept their promise to deliver an exceptionally well-handled customer service support system. Though there may have been issues, this is proof that they are willing to fix and resolve any issues to preserve their name in the online gambling industry.

This should be a prime example to anyone who plans on creating their own online gambling website. Sure, you may consider high bonuses and rewards to your players but providing a seamless customer service support system is as much as important to the rewards you may provide.

[Latviand]

Problem shared is problem solved , that is, as you shared the problem those who have experienced it before,  shared their experienced with you and find solutions to it and solve the problem. Rollbit is a reputable casino company so when you brought the news, people were surprised and that was why I also told you that, you would have waited for like 24hrs first before creating thread on their head. Well thank God that the issue has been resolved. And I also thank you for updating us back again.

Too bad that resolved cases are far too few compared that to people that are still having problem with some of these crypto casinos but I guess there's just too many and it's not like no one that are claiming fake issues. Regarding the update, it's actually nice that OP bothered to do so because there's other users that don't do any updates and casinos often don't do the update themselves so many people are left in the dark.

[bitbollo]

@OP
Personally, I find something "useless" to open a topic after a few hours of requesting a withdrawal, but in any case thank you for sharing your experience (which is instructive for everyone) and for updating the topic with resolution/outcome. It's really important to know that everything was resolved.

[Johnyz]

okay everything is resolved now. Did kyc yesterday, still says ''needs-review'' then today the team asked me why I deposited in the first place, told them why and withdrawal has arrived, a lot of you guys are saying it was because I didnt wager anything which makes a lot of sense and I agree with but unfortunately I didnt think about this before withdrawing. thank you to everyone who helped

It’s good to know that this is already ok, seriously there’s no need to open a thread just because of the delays since they are just doing their normal procedure and you know to yourself that instantly deposit and withdrawal is quiet suspicious. Well, better to lock this thread now as it is already resolved.