[RESOLVED] Rollbit withdrawal pending for over 16 hours

[SamReomo]

I talked to the agent and did kyc now waiting. thank you guys for the help

I'm sure that you issue will be solved when they complete your KYC verification, but still it's something unique to see from a casino accepting documents from a country where users gets error when manually submit those documents. Still, I hope that you may get your payment because Rollbit is among the trusted casinos and they won't ruin their reputation for that amount.

[salad daging]

I talked to the agent and did kyc now waiting. thank you guys for the help

So you able to complete KYC?

Did you ask for the reason why you got an error "ID from this country is not allowed"?

When clearly you are not a resident from the list of restricted countries?

Since you were able to complete KYC, the withdrawal will be processed in the next few minutes.

He said KYC is pending which means it is in the sense of approval, as long as it is completed then OP can clarify again that the problem has been resolved.

Actually this is a bit of confusion because he has made a withdrawal before and successfully now going to withdraw again is a problem and after KYC is restricted because of his country.
Maybe this is something a little wrong from the agent, well who knows it will be resolved when the OP gives news again.

[CryptSafe]

OP I will advise you give rollbit casino a little time to process your verification and payment. They are a well known casino here and have existed for a long period of time. It would please you to know that rollbit casino is currently running a campaign and tell me when they are doing such do you think they would want to tarnish their reputation that they have spent years in building?
As a matter of fact, they have given you a reply.  So I will just tell you to wait for their reply as per your KYC documents to be verified and appropriate actions taken with respect to the results of the KYC. You should know that sometimes KYC takes much longer to be verified and most times when it involves a third party verification company they partner with to verify clients identity, this takes much time to get response as there are other KYC documents before you to be verified. So it would advise you give them a little time more.

[coolcoinz]

I talked to the agent and did kyc now waiting. thank you guys for the help

I'm sure that you issue will be solved when they complete your KYC verification, but still it's something unique to see from a casino accepting documents from a country where users gets error when manually submit those documents. Still, I hope that you may get your payment because Rollbit is among the trusted casinos and they won't ruin their reputation for that amount.

Still, it exposes some incompetence on the side of the casino.

They processed his first withdrawal without KYC, then took a whole day to process the second one and told him that it was done, but wasn't. Do they even communicate within the company? Don't they have Slack or something?
Finally they realized his withdrawal wasn't processed and decided to do KYC. When in doubt - KYC

if you are not from a restricted country, you should get your money back.

[rohang]

you havent profited much it seems so i dont think you should have issue to receive your withdraw eventually, seems you are trying to withdraw without betting  your deposit ? 

That might be the reason why they suddenly asked  you for kyc as this usually raises some  flags even at books like stake  if people dont bet  

[Eureka_07]

my withdrawal is still pending. I have talked to 2 agents but nothing is resolved yet. Im trying to withdraw $996 and have withdrawn $974 before but it didnt take this long. I didnt win this money, I deposited it. 6 hours ago an agent said ''The withdrawal queue has now been processed'' but im still waiting.

You should be aware that withdrawing money that you've just deposited without placing any bets or meeting the minimum wager requirement could raise concerns with your account and alert their administrators, indicating that your account may require KYC verification. Currently, I'm not aware of any crypto casinos that permit you to withdraw your deposited funds without wagering at least 1x the amount.

[milewilda]

you havent profited much it seems so i dont think you should have issue to receive your withdraw eventually, seems you are trying to withdraw without betting  your deposit ? 

That might be the reason why they suddenly asked  you for kyc as this usually raises some  flags even at books like stake  if people dont bet  

He did make some mention about making out some bets but its not clarified on how much rollover or he had been able to wager for him to be able to completely to make withdrawal.
This is what i do have in mind too on which making out some deposits and tending to make withdrawal directly would really be triggering out that kind of security feature knowing that gambling casino
sites would really be that alert when it comes to possible money laundering which it would really be normal for Rollbit would be asking for some KYC if ever you didnt been able to hit that requirement.
As for OP's situation then he would be needing up some patience and if the documents been sent out arent valid or not been accepted  then you would be needing for another as long it do fits
out on their requirement.

[darkangel11]

you havent profited much it seems so i dont think you should have issue to receive your withdraw eventually, seems you are trying to withdraw without betting  your deposit ? 

That might be the reason why they suddenly asked  you for kyc as this usually raises some  flags even at books like stake  if people dont bet  

Sending money to a casino and withdrawing right away is a red flag that suggests an attempt to mix coins.
I understand why he was asked to do KYC and if the documments of OP's country aren't accepted that's another red flag.
The only thing I don't get is why he was allowed to make an account if his country is banned. IPs from his location should be blocked, right? If they are allowing people from restricted countries to play, as long as they lose and not withdraw, that's a shady tactic. 

[goaldigger]

my withdrawal is still pending. I have talked to 2 agents but nothing is resolved yet. Im trying to withdraw $996 and have withdrawn $974 before but it didnt take this long. I didnt win this money, I deposited it. 6 hours ago an agent said ''The withdrawal queue has now been processed'' but im still waiting.

That could be part of the delay process on the withdrawal, you already talked to their support better to wait for further details as your withdrawal is already on process. Maybe they are still checking its validity or there’s really a big traffic on their platform, there’s nothing to worry about this though as Rollbit keeps on solving this kind of issue, if they asked for some details better to cooperate with them.

[Jemzx00]

in their TOS they say that people will be asked to do kyc level two in case they deposit 2000 euros or more than 2000 euros, if I'm not wrong, but also in the FAQ they are clear in saying that new accounts when depositing need of having to wager $10 before they can request a withdrawal, that is fair and any casino will ask people to play before making withdrawals. you cannot make a deposit and not play anything and then request a withdrawal, this is what leads to suspicion of money laundering, this is probably the reason they are asking you to do kyc. I suggest you put more details in this thread

What documents did you submit to the casino? You say that the withdrawal is pending for 16 hours, in this short period of time have you already submitted the documents to kyc and have they already reviewed and disapproved your documents? It's strange that so much happened in just a few hours. Also post all conversations you had with support and also photos of your account along with deposits, statistics and withdrawal history, this to serve as evidence so we can all understand what is really happening

here are my deposits and withdrawals

https://talkimg.com/image/6FaiP
https://talkimg.com/image/6Fduq

Clearly, you've triggered a suspicious activity when you've deposited and have not played on the platform which resulted to request for a KYC verification. From the looks of it, there's isn't any issue on the platform as they responded to all of your queries and the documents you've submitted. You just need to reach out to them for further assistance especially with the KYC verification as it was not approved even if those are documents are outside the restricted list of countries.
If ever more than 24 hours has passed and no update from the platform about your KYC and your withdrawal, try to reach out directly on Rollbit's ANN thread.

[Johnyz]

You deposit and withdraw it after an hour? That could be a red flag and that’s why there’s a delay.
Though the support must inform you about your withdrawal especially if they still need some confirmation from you. Though KYC can be asked any time especially if you have this kind of transactions that is probe to laundering and mixing cryptos. Rollbit will surely resolve this one, you just have to be more patient.

[BitcoinPanther]

my withdrawal is still pending. I have talked to 2 agents but nothing is resolved yet. Im trying to withdraw $996 and have withdrawn $974 before but it didnt take this long. I didnt win this money, I deposited it. 6 hours ago an agent said ''The withdrawal queue has now been processed'' but im still waiting.

That could be part of the delay process on the withdrawal, you already talked to their support better to wait for further details as your withdrawal is already on process. Maybe they are still checking its validity or there’s really a big traffic on their platform, there’s nothing to worry about this though as Rollbit keeps on solving this kind of issue, if they asked for some details better to cooperate with them.

I believe @OP was required to do KYC in order to get his funds.  It is possible upon processing the withdrawal, the anti fraud system is triggered because @OP did not meet the minimum requirement of wagering that is required to be able to withdraw the deposited amount.

I talked to the agent and did kyc now waiting. thank you guys for the help

So you able to complete KYC?

Did you ask for the reason why you got an error "ID from this country is not allowed"?

When clearly you are not a resident from the list of restricted countries?

Since you were able to complete KYC, the withdrawal will be processed in the next few minutes.

It is possible that he submitted a not accepted ID card, or the system find the card not fit due to the system found some modification not set on the standard of KYC.

Since the next KYC submission is accepted by the system, I wonder if @OP KYC is approved, any update @OP?

[Bananington]

If I can understand you correctly OP, you have made a withdrawal close to the current amount you requested for and it worked without such delay, this is the second time you are trying such withdrawal and this happened.
If yes, you should be patient till after 24hour so as to be sure your next step, you should also try to cancel the transaction if it still shows pending or any error message of sort, that's if it responds.
Lastly, if a KYC verification is required, or you haven't done yours knowing quite well the site made provisions for it clearly, then you should do it, because it proves you are the owner of the fund and is the one making the request, unless you are required to fulfil a task before making this withdrawal.

[LEVSKI7]

So further to the earlier tweet about Hills not being able to pay out a £500 bet. I have spoken about this type of thing before but it is worth repeating.
The unequivocal number 1 principle about betting is that if you place a bet that wins, you get paid in a timely manner. It is the very fabric of this great game. Not getting paid out in a timely manner is an increasingly dark stain on the industry. I have experienced it myself so many times (and talked about it on here). We have also seen others experience it including the high profile situation recently where the Police were called to a Hills shop. The punter in question was eventually paid but not before all sorts of ridiculous hassle. I talked about the time I only got paid recently when I contacted the CEO. Happened almost instantly. It is crazy.
What is happening is that bookmakers (both online and in shops) are using a myriad of excuses to make life as hard as possible for those who have the audacity to actually win a few pounds. Whether that be the ridiculous KYC checks at withdrawal online or in shops where they often hide behind affordability/KYC/responsible gambling/AML. You name it. At least online once the issues are resolved you normally get paid straight away.
In the shops it is very different as you not only need to circumnavigate the above issues but also have the shop actually having the money to pay you. I can understand why a shop would not want to keep a large sum of cash on the premises. It is not unreasonable to expect a shop to have £2/3k in its safe though, ready and willing to pay out as appropriate. The customers may have to wait for the time delay on the safe but so be it. I have been very understanding where a shop may have say £4k in the safe. I want to be paid £4k but in the end say I would only take £2k now so that they have enough money for other customers who may also win. What I cannot abide by is shops that don’t even have £500 in the safe. That shop shouldn’t have a license. It wasn’t a case of someone having just cashed out a large sum of money. Have we really got to a situation where bookmakers don’t expect to pay out any winning bets? A shop should have £2/3k as a minimum so that they can meet the huge majority of their customers needs. It is embarrassing that this sort of behaviour is allowed to persist. Come back tomorrow or the next day they say. When you do and they still don’t have it. It drives you insane. It may take 4/5 occasions. Or more. That maybe the intention. Make it as hard as possible for those who win. It is something that the betting media should talk about much more. These are  companies being allowed to run roughshod over its customers by an incredibly incompetent . These are very basics of betting not being adhered to. Perfectly normal legitimate bets that punters are having to jump through hoops to get paid on. Why anyone thinks they would be even remotely competent at sorting out more complex issues like affordability checks is beyond me.
Luke Paton

[peter0425]

my withdrawal is still pending. I have talked to 2 agents but nothing is resolved yet. Im trying to withdraw $996 and have withdrawn $974 before but it didnt take this long. I didnt win this money, I deposited it. 6 hours ago an agent said ''The withdrawal queue has now been processed'' but im still waiting.

I think that highlighted part is the problem because look at it, you deposited the amount and wanted to withdraw without playing , or wagering that brings alarm to the security team as this might be a possible laundering because back in the days, casino houses had been used for this kind of abused , i am not telling that it is your intention but sorry to say but the redflag has been drawn , and yeah i believe you need to comply about that KYC for now.

[Outhue]

Crazy things happening from casinos this days, you haven't win any money and you are asked to pass KYC to withdraw your own funds,  and you said you have successfully withdrawn some money before?

This is sick, this is the stuffs that gets on my nerves easily, I wish you ask why they now decide to ask for KYC when you trying to withdraw your fund.

The past experience I have with casinos is, they always ask for KYC verification after you win some good amount of money, this is the first time I see someone asked to pass KYC to withdraw their own money that they deposited on a casino.

Online casinos really need to upgrade their ways of rendering services to customers, if this happen to me I will quit that casino and never come back, that amount is very small to start asking for KYC verification, and the reason for KYC is to avoid money laundering.
 
All I see is, it's easy to deposit your hard earned money on a casino but it's hard to withdraw them.

[btc78]

Crazy things happening from casinos this days, you haven't win any money and you are asked to pass KYC to withdraw your own funds,  and you said you have successfully withdrawn some money before?

This is sick, this is the stuffs that gets on my nerves easily, I wish you ask why they now decide to ask for KYC when you trying to withdraw your fund.

actually he also mentioned that he deposited that Money and then tried to withdraw. in which I believe that there is a need to wager first before the withdrawal.
and also we are talking about Rollbit here mate as they have proven their name for years now.
and i believe that will not risk that name over this kind of amount.

[ethereumhunter]

I talked to the agent and did kyc now waiting. thank you guys for the help

I hope you can come back here and say that the KYC process is complete and you can continue the money withdrawal process. That will make it easier for people to understand that your case is closed so you can close the thread.

That means all you have to do now is wait patiently. Often the KYC process takes longer than usual so you have to be more patient and wait until the KYC process is complete.

[Mr. Magkaisa]

my withdrawal is still pending. I have talked to 2 agents but nothing is resolved yet. Im trying to withdraw $996 and have withdrawn $974 before but it didnt take this long. I didnt win this money, I deposited it. 6 hours ago an agent said ''The withdrawal queue has now been processed'' but im still waiting.

      -     You know, mate, 16 hours pass in less than a day; that means you should increase your patience; maybe something will just be fixed a little. Then Rollbit is doing well so far in the crypto space.

The others take a few weeks or a few days before their withdrawal is released, so if you deposited it, why do you release it immediately? You know that in the casino, there is a system where if you make a deposit, you must

[cafter]

my withdrawal is still pending. I have talked to 2 agents but nothing is resolved yet. Im trying to withdraw $996 and have withdrawn $974 before but it didnt take this long. I didnt win this money, I deposited it. 6 hours ago an agent said ''The withdrawal queue has now been processed'' but im still waiting.

it is a common situation for us, we sometimes need to wait for long to get our payment processed, it happened one with me with bcgame but i had to wait only just around 3 hours or so to get my withdrawal, when i asked to their chat support they said their finance officer check the transaction for any fraudulent activity then approve it.

Did you checked your wallet address on blockchain explorer OP?, that you successfully received your withdrawal in your wallet or the transaction is pending for confirmation?