I think they should stop estimating confirmation times for their customers, it could be misleading for people who do not understand the blockchain and how fee rate works. 'Standard' withdrawal fees in their platform is free and they claim the estimated confirmation time is 24 hours, many people are surely going to take this option with the believe that they can wait for 'just' 24 hours, but then cashapp sends their tx with a very low fee rate and they have to wait forever.
Since they are the holders of the bitcoin I don’t think they can stop the estimation of fees, the thing should be they should just stop estimating fees that way too low like the standard option if they know they aren’t in collaboration with mining pools that will get the transactions confirmed. One thing i also thought off is the fact that most of this users don’t even know the meaning of this confirmation time, and that’s why they go for the free one, someone with its knowledge will know that the congestion of the mempool won’t allow it. They should just remove that free option if they will continue broadcasting the transaction with such low fee
they didn't even give me any options when they made me do the reversal for any kind of thing when I did the reversal I just inputed the address and hit the button and then that was it I didn't even get in the options
Sorry for your inconvenience but it’s part of the reasons why it is advisable to store your coins on self custodial wallets and precisely does that allow fee customization and bumping