Coins Game - Solved - Thank you Little Mouse

[just4kicks]

To save the time I have made a little video.

- https://drive.google.com/file/d/1P5O6TpxzXn9f6umU2_38vFvduBBxkyDj/view?usp=sharing

You be the judge of that.

In the TOS it should read, affiliate funds are there to withdraw only and not to be played with. Which is another absurd joke, you put in the work to get them players. You make money for them, you get a tiny piece of the pie and then they tell you that you are a cheater and bonus hunter. Just blows my mind.

To add: I've been playing there for a year and I am fully verified. Seems that doesn't matter when a casino can't pay 72$ they will just come up with some rule not to.

[acroman08]

on their 7.6 rule, I wonder what are their criteria to classify an account as a "bonus hunter" or "bonus abuser" and on their 9.1 rule, I am really curious what evidence they have against you to accuse you of breaking that rule.

I think you should try posting this on casino.guru, coins.game has been reviewed there, casino.guru staff might be able to assist you and act as a mediator on your issue against coins.game and hopefully resolve it. just a note that it is not guaranteed that your issue will be resolved if you post there, but it won't hurt trying.

[rohang]

So all those funds are 100% from your affiliate earnings?

Those are not bonuses , they are your earnings which the casino owes you for the business you brought them

Its a terrible look if they are doing this to affiliates over this much amount. HUGE red flag

[Bitcoin_Arena]

It's the last response from the support staff for me. Totally clueless and unwilling to help. Not even trying to show how you were bonus hunting or cheating.

This their ANN thread? ---> COINS.GAME | THE MOST REWARDING CRYPTO CASINO
Maybe you could engage their representatives in the thread and see if they can help.

[yahoo62278]

Affiliate earnings should be yours to do with as you please. If you want to gamble them on the site, they should be happy with that as they're probably going to get part or all of what you made back.

Would they rather you wd affiliate earnings and deposit? Seems a little silly IMO.

[just4kicks]

I have also lodged with Askgamblers as they have a rep there.

I wrote pretty much step-by-step exactly what I did.

Won 5$ giveaway from Stream - busted
Watched the stream till end - cashed my 4.5$ affiliate earnings, 2 hands house BJ to 18$
Played Jokrz Wild Ultranudge Gigablox 2 flopped 3rd hit 70$.
https://www.upload.ee/image/15693738/jokrz.jpg

Played 1 crash hand after that coz wd fee is 1$.
https://www.upload.ee/image/15693749/last_crash_hand.png

U can clearly see the currency I played with is USDT - which isn't bonus currency. So what bonus hunting are we talking about? LOL!

and then requested a wd.



Thing with Coins Game is that they do not provide your full betting history and they can make up things as they go.

I deposit sometimes, sometimes I play with the affiliate earnings. I don't sit in chat all day hoping for a drop and I also deleted their telegram channel over 6 months ago and haven't even used any single code for 6 months. My last deposit is on 28th Aug 23.

On the vid there are all my depos and wd's.

What I personally think - There are algorithms that flag accounts they do not check things manually.
And the algo flagged me because my wager for that day was smaller than my withdraw request probably.
What comes to a live support agent, they are clueless in my world - they have no backend access and even chat gpt can do their job. No where ever in the past 15 years I have seen a live support agent resolve anything for me.


After I calculate my wager vs withdraw = 4.5$ + 9$ + 8$ + 8$ + 8$ + 5.5$ = 43$
So the system indeed could flag me 43$ wager trying to wd 72$. But still this shouldn't be an issue any casino has to honor their bets and their affiliates.

Even if I deposit 5$ and do 5x1$ plinko balls and hit a 1000x and request a cashout it shouldn't be an issue. Therefore such algo shouldn't even exist.

[virasog]

In the TOS it should read, affiliate funds are there to withdraw only and not to be played with. Which is another absurd joke, you put in the work to get them players. You make money for them, you get a tiny piece of the pie and then they tell you that you are a cheater and bonus hunter. Just blows my mind.

So you can withdraw the affiliate funds but cannot play with?  This is really strange as Cainso will usually like that people wager with the funds so that they may lose the funds in this process and are left with no funds to withdraw.

Secondly, how can they distinguish that you are playing with Affiliate funds or your own funds? Unless and until you are either playing with all of your money at the site or you do not have any money deposited at the site.

After I calculate my wager vs withdraw = 4.5$ + 9$ + 8$ + 8$ + 8$ + 5.5$ = 43$
So the system indeed could flag me 43$ wager trying to wd 72$. But still this shouldn't be an issue any casino has to honor their bets and their affiliates.

The casinos should not be caring about the amounts like 43$ or 72$. This is just ridiculous that the casino earn thousands of dollars and they will lose customer who is playing on their platform for 1 year.

[just4kicks]

The casinos should not be caring about the amounts like 43$ or 72$. This is just ridiculous that the casino earn thousands of dollars and they will lose customer who is playing on their platform for 1 year.

Not just 1 costumer, by the impact of this post and ask gamblers this 72$ ridiculous dance will cost them 30 of my affiliates who I will make sure won't play there again + everyone who sees this topic here and ofc over at Ask Gamblers.

I'd say ~1000 potential costumers lost.

Like at this point it ain't even about the 72$, I should be allowed to play with my affiliate earnings how I want to.

What pisses me off the most is that they labeled me as a bonus hunter / abuser when I have claimed 1 free code in the past 6 months and there's been plenty of deposits.
All this makes no sense.

[Little Mouse]

In the TOS it should read, affiliate funds are there to withdraw only and not to be played with.

Can you please share me where I can read this because I can't find this anywhere. It doesn't make sense at all of course. You can withdraw the fund and deposit. It's still same.
I just have sent a PM to the bitcointalk rep, hopefully we will him here soon.

Can you also please share your username in the casino?

[Bitcoin_Arena]

I have also lodged with Askgamblers as they have a rep there.

I have checked Askgamblers and I don't see your complaint. You should make it there is you are serious about the issue

There was some other issue from a different user I saw in Askgamblers where they asked him to KYC when he tried to withdraw his winnings and then after submitting the documents, they blocked his account and claimed he had broken rules which they didn't even specify but later made a U-turn and refunded him

I think a casino needs to be transparent, especially when they block someone's account. It costs nothing if you are transparent. Using hidden, unknown rules will only make the casino look suspicious to potential customers.

[just4kicks]

In the TOS it should read, affiliate funds are there to withdraw only and not to be played with.

Can you please share me where I can read this because I can't find this anywhere. It doesn't make sense at all of course. You can withdraw the fund and deposit. It's still same.
I just have sent a PM to the bitcointalk rep, hopefully we will him here soon.

Can you also please share your username in the casino?

I'm talking theoretically - So if playing with ur affiliate earnings is bonus abuse then it SHOULD say in TOS that you should only be able to withdraw them.

Username is in the video.

[just4kicks]

I have also lodged with Askgamblers as they have a rep there.

I have checked Askgamblers and I don't see your complaint. You should make it there is you are serious about the issue

There was some other issue from a different user I saw in Askgamblers where they asked him to KYC when he tried to withdraw his winnings and then after submitting the documents, they blocked his account and claimed he had broken rules which they didn't even specify but later made a U-turn and refunded him

I think a casino needs to be transparent, especially when they block someone's account. It costs nothing if you are transparent. Using hidden, unknown rules will only make the casino look suspicious to potential customers.

Ask gamblers takes 48hours to review the complaint before adding it to their site. They asked for more information, I sent them an email with the video. Since it only allows to send screenshots in their complaint.

[Little Mouse]

I had a chat with one of the team members. He just confirmed me that he is solving the issue. He considers this user as a good partner of coins.game, this is what he said although he told that he will now check what actually happened. We hope for the best.

Username is in the video.

I was in mobile and it's not enough visible. Writing the username here wouldn't cost you a lot.

[just4kicks]

I had a chat with one of the team members. He just confirmed me that he is solving the issue. He considers this user as a good partner of coins.game, this is what he said although he told that he will now check what actually happened. We hope for the best.

Username is in the video.

I was in mobile and it's not enough visible. Writing the username here wouldn't cost you a lot.

FatBushPig

[coin-investor]

I had a chat with one of the team members. He just confirmed me that he is solving the issue. He considers this user as a good partner of coins.game, this is what he said although he told that he will now check what actually happened. We hope for the best.

Username is in the video.

I was in mobile and it's not enough visible. Writing the username here wouldn't cost you a lot.

FatBushPig

I'm sure Little Mouse can mediate and resolve the issue he is the bounty manager of the Coins game and he has direct contact with the team but there should be an explanation about this case so there will be no more issue that pops up like this, they have a marketing campaign ongoing, part of building up their reputation and this is something that will stop the buildup.
Hope the issue will be resolved when you are building your platform's reputation transparency is very important.

[just4kicks]

I hope so too, because the wins are 100% from affiliate earns and this doesn't look good at all.

[Little Mouse]

The problem should have been solved. I got an update from the team. OP please confirm and change the title.

Affiliate earnings should be yours to do with as you please. If you want to gamble them on the site, they should be happy with that as they're probably going to get part or all of what you made back.

Would they rather you wd affiliate earnings and deposit? Seems a little silly IMO.

This is false. It's his theory only. Check his responses on this thread. I have referrals in coins.game and I play with the referral commission all the time there. I get some commission every day, claim them and play with them. OP used this as a theory.

[robelneo]

The problem should have been solved. I got an update from the team. OP please confirm and change the title.

That's good and on time the least that a casino platform and bounty manager to have is an issue popping up, in the middle of building up their presence here, kudos to @Little Mouse for taking care of this, there must be some error or miscommunication but all good and resolved. I wish the platform a good stay here and a long marketing campaign.

I recommend OP to confirm change the title and lock the thread.

[just4kicks]

The problem should have been solved. I got an update from the team. OP please confirm and change the title.

Affiliate earnings should be yours to do with as you please. If you want to gamble them on the site, they should be happy with that as they're probably going to get part or all of what you made back.

Would they rather you wd affiliate earnings and deposit? Seems a little silly IMO.

This is false. It's his theory only. Check his responses on this thread. I have referrals in coins.game and I play with the referral commission all the time there. I get some commission every day, claim them and play with them. OP used this as a theory.

Hi!

I haven't heard any official reply via live chat or email.
How ever my balance has been updated to 500$ JET. What ever you did, thank you.
What I will do next is convert 72$ to USDT and resubmit the withdraw. Will keep you updated.
https://www.upload.ee/image/15695399/update_on_coins_game.png

It's a nice gesture, I hope I will have no more further problems.

Edit: Wd received - https://www.upload.ee/image/15695415/coins_wd_received.png

I have no more further complaints.