Duckdice verification failed

[Konshi]

Duckdice verification failed because for some reason they couldn't identify my screenshot and now i can't try to take another verification. I have 100 usd on my account, what should i do?

[hugeblack]

They have an account here - - - > https://bitcointalk.org/index.php?action=profile;u=917361 PM them.
They do not have a good reputation here and there are already many complaints, so try to keep your explanation brief and include details of the problem and we hope that it will be resolved. If they do not respond to you within a week, update it here and it may be considered scam and I will add more negative trust.
Good luck.

[rat03gopoh]

What type of verification asks for screenshots?
You're usually given unlimited repeat opportunities if it's identity verification, unless you try to fake it, it makes sense they don't give you another chance.
This is just my assumption, better get an explanation from the team.

[xLays]

They have an account here - - - > https://bitcointalk.org/index.php?action=profile;u=917361 PM them.
They do not have a good reputation here and there are already many complaints, so try to keep your explanation brief and include details of the problem and we hope that it will be resolved. If they do not respond to you within a week, update it here and it may be considered scam and I will add more negative trust.
Good luck.

Additionally OP can edit his post with this Scam Report Format:

Code:

[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

Duckdice verification failed because for some reason they couldn't identify my screenshot and now i can't try to take another verification. I have 100 usd on my account, what should i do?

The first thing you need to do is try to contact DuckDice support and ask them why you can't submit another verification since you failed the first one. Second, be patient; when in this kind of situation, you need patience. Then always try to follow up.

[hugeblack]

Additionally OP can edit his post with this Scam Report Format:

Until this moment, we cannot describe this as scam, and the user did not describe what happened as fraud. Let's see the Duckdice team's response and then determine the next step, although I see that they have some previous problems that have not been resolved effectively.
So let's hope that the problem will be solved because adding more negative trust (open scam accusations) will not return the user's money.

[bobstone]

Before writing here OP had not been in touch with live support, he now has been and we opened re-submission for him to complete verification, which he has done now (up to level 2) after using appropriate channels for support.

to be clear OP also deposited and withdrew without gambling using fiat methods, in such cases we have to do our due diligence and comply with AML procedures.

at the moment his withdrawal is still in review, a finance admin will usually resolve these cases within 24-48 hours.

as a note to general posters, there seems to be a culture of jumping on the bandwagon at any issue, requests like KYC go through sumsub, a 3rd party provider that handles thousands of companies' KYC verifications, we cannot effect whether his documents are successfully recognized or not.

Bobstone
DuckDice Live Support

PS. https://bitcointalk.org/index.php?topic=5384155.0 we address some of our larger past issues if you are interested

[acroman08]

@OP would you mind confirming what bobstone(duckdice.io representative) stated?

to be clear OP also deposited and withdrew without gambling using fiat methods, in such cases we have to do our due diligence and comply with AML procedures.

okay, this is understandable, it can be suspicious when a gambler deposits at an online casino and then withdraws without gambling.

Anyway, reading the part of your post that I quoted, are you saying your gambling site does not have any wagering requirements for deposit? From what I have seen, a lot of gambling site has implemented a wagering requirement(usually 1x-5x, some even require 10x) even for deposit only to combat money laundering, I am surprised yours haven't implemented it.

[bobstone]

@OP would you mind confirming what bobstone(duckdice.io representative) stated?

to be clear OP also deposited and withdrew without gambling using fiat methods, in such cases we have to do our due diligence and comply with AML procedures.

okay, this is understandable, it can be suspicious when a gambler deposits at an online casino and then withdraws without gambling.

Anyway, reading the part of your post that I quoted, are you saying your gambling site does not have any wagering requirements for deposit? From what I have seen, a lot of gambling site has implemented a wagering requirement(usually 1x-5x, some even require 10x) even for deposit only to combat money laundering, I am surprised yours haven't implemented it.

It is stated in our terms of service that you cannot deposit and withdraw without placing any bets, and people will get flagged on this basis for review and procedures like this one OP is experiencing.

a mandatory wager we've avoided for now as it's not very user-friendly, like what if you got very lucky on your first bet and etc, it would add a layer of frustration. however, i wouldn't rule it out for future features.

Bobstone
DuckDice Live Support

[Learn Bitcoin]

are you saying your gambling site does not have any wagering requirements for deposit?

As Bobstone already confirmed, their website has no specific wager requirements. It's not restricted to making a withdrawal even without placing any bets. But as you also agree, when someone makes a deposit and withdraws without placing a bet, it triggers AML. As you may already know, the website has an in-build exchanger, and it's easy for players to make a deposit, exchange it for another currency and then request a withdrawal, which is obviously suspicious. In this case, if casinos ask for KYC verification, it's obvious why they asked for KYC verification. Thanks, bobstone, for the answer and explanation. Now, wait for OP if he has something to add regarding this.