When Gamblers Fail to Read a Casino's Terms and Conditions

[dothebeats]

Though the majority of the cases usually is the gambler not really paying attention to the T&Cs, there are cases when the casino changes the terms instantly before they hand out some pretty gut-wrenching decision against a user. They'd enforce that newly-revised ToS no matter what, and get their money from the user. These accusations are not always unfounded because we have seen it happened before, though it's not too common of an occurrence because casinos that are left making the rounds in this forum are trying to protect their image.

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[goinmerry]

It really happens most of the time when gamblers are being caught up violating the Terms and Service.

But on the other hand, there are also lots of users that even they don't read the Terms, they just being them and play smoothly at that site. Who to blame now? Sometimes there's really a situation where gamblers tried to cheat the site. On the other hand, if the site is accused by gamblers, as long as the site able to defend themselves, then no problem at all.

As a gambler, it's really not mandatory to read the entire Terms and Conditions but from now on, we should focus on these:

- terms about KYC
- terms about using VPN
- terms about bonuses and promotions

[Yatsan]

Actually, to most of the games or platforms, we’re all guilty of not reading the ToS simply because doing so would consume a lot of time. But with gambling, it should be mandated because actual money is involved unless you are okay with sudden changes to be created by gambling site management all of a sudden. But if you’re that gambler who is against such things, then better yet read the ToS and decide for yourself wether to continue or not in their platform. Perhaps with KYC procedures, we have read ropics here wherein casinos are suddenly implying the procedure to their players and those who did not read it in ToS are usually shocked which causes dispute between players and the platform.

The results of which leads to misunderstandings and frustrations, often resulting in negative reviews and complaints that may not accurately represent the casino's practices. It is too bad. I have noticed that when gamblers don't read the T&S of a casino, they :

Misunderstanding these casinos is not always in the plan of some of these people, they actually read the T&S, but because of how some casinos do not write their T&S in simple terms that can easily be understood, it becomes misunderstood which later leads to problems. When gamblers fail to understand the T&S of a casino, it can also be because the casino have failed in making their T&S easy to understand. Some gamblers may not like to read the T&S too, they have played in other casinos without problems, so they can easily assume that the T&S is the same in all casinos. It can be a costly assumption later.

This is also valid. In some instances platforms are using general words and are becoming less specific with their rules in order to make changes in accordance with their motive. One example is creating changes if necessary. On our end we’d still be willing to engage ‘coz words used are vague not until the change has been made and happen to be against our likeness as players.

[AmoreJaz]

Though the majority of the cases usually is the gambler not really paying attention to the T&Cs, there are cases when the casino changes the terms instantly before they hand out some pretty gut-wrenching decision against a user. They'd enforce that newly-revised ToS no matter what, and get their money from the user. These accusations are not always unfounded because we have seen it happened before, though it's not too common of an occurrence because casinos that are left making the rounds in this forum are trying to protect their image.

if they do so, without prior warning, and you have snapshots of old terms. you can present it to the casino. but usually, if the site is legit and trustworthy, they send emails to their users about the changing terms.
and also, about the complaints, one should check the validity of their accusations. as mentioned above, some are due to the player's negligence about not checking the terms of the site. if you have significant amount of money to play, better browse their terms before it is too late.

[robelneo]

I have read a lot of gambling threads both here on the forum and in other forums. This makes me to draw the conclusion that most gamblers are either too lazy to read the Terms and Conditions (T&C,)or they don't just care about it. The results of which leads to misunderstandings and frustrations, often resulting in negative reviews and complaints that may not accurately represent the casino's practices. It is too bad. I have noticed that when gamblers don't read the T&S of a casino, they :

Everything is on the terms if you accuse a casino without fully understanding your complaint that it is a violation of the casino's terms it will likely backfire, when it comes to the casino's terms they are the one who has a say, and it is irresponsible on your part if you are unaware of your violation and you will pay the price if you ignore the TOS of the casino.

Casinos can easily win a case if you overlook and violate their terms, they expect their players to take heed and follow their terms and some casinos want you to ignore their terms, so they can confiscate your money, they have terms unreadable, hidden and they change it from time to time, putting players off guard, so be sure to be always updated on the terms and follow it by heart.

[dothebeats]

Though the majority of the cases usually is the gambler not really paying attention to the T&Cs, there are cases when the casino changes the terms instantly before they hand out some pretty gut-wrenching decision against a user. They'd enforce that newly-revised ToS no matter what, and get their money from the user. These accusations are not always unfounded because we have seen it happened before, though it's not too common of an occurrence because casinos that are left making the rounds in this forum are trying to protect their image.

if they do so, without prior warning, and you have snapshots of old terms. you can present it to the casino. but usually, if the site is legit and trustworthy, they send emails to their users about the changing terms.
and also, about the complaints, one should check the validity of their accusations. as mentioned above, some are due to the player's negligence about not checking the terms of the site. if you have significant amount of money to play, better browse their terms before it is too late.

I'm not ignoring the fact that it's mostly due to player's negligence and not the casino's, but just pointing out that these things I'm describing already happened in the past. ToS updates from credible casinos are always communicated through emails, and even if you didn't save a snapshot of it, someone else surely did. You have things like the wayback machine and other similar websites that you can utilize if ever some shitty casino does this to you.

[noormcs5]

What other negative reviews do gamblers give to casinos when they fail to familiarize themselves with the T&C of the casino?

They would definitely be having that main impression that they had been scammed on the time that they would be experiencing some issues specially when things being locked up like withdrawals on which
if ever they havent been able to read up sites terms and conditions then they would really be having that impression that they had been cheated or simply it was intentional and on the time where proofs
and evidences had been shown or provided then this is where they would be looking to themselves acts as clowns.

So the issue was not with the gambling sites but with the understanding of the gambler, not reading the terms and conditions thoroughly. Later when some unexpected happens with those gamblers regarding game play or deposits/ withdrawals it becomes a headache not only for the gambler but also for the gambling site to defend themselves that they are right.

How many times we have seen reputable casino has to clarify the scam accusations raised against them, in which the total problem is at the gambler's end but they falsely try to defame the casino for not providing the services they expected from them?

[michellee]

They can accuse casinos for various reasons that we never even think about. But they will still say that the casino cheated them with hidden terms. However, not all casinos do that and many casinos always notify customers if there are changes to their ToS.

And it is true that many lazy gamblers still don't want to read the ToS in casinos. And most problems will occur when they want to withdraw their money. Gamblers will be asked to do KYC before withdrawing their money. But the verification process also often takes longer, worrying gamblers while waiting.

Refusal of documents from gamblers may be included in that list because some casinos will ask for more requirements from gamblers. In fact, in the ToS, there is no request for documents as intended by the casino during the verification process.

[Darker45]

I don't know if there is ever a gambler who has a habit of reading the terms and conditions of a casino before signing up. I'm not even sure if OP does this. Surely, while I have read portions of various terms and conditions, it's not my practice to carefully read and understand them before clicking "I agree".

Another thing, it's wrong to generalize that such accusations come from those who don't familiarize themselves with terms and conditions. Truly, there are cheaters and violators, but they're both gamblers and casinos.

[TravelMug]

I don't know if there is ever a gambler who has a habit of reading the terms and conditions of a casino before signing up. I'm not even sure if OP does this. Surely, while I have read portions of various terms and conditions, it's not my practice to carefully read and understand them before clicking "I agree".

Yeah, first thing we do is really play into that casinos without reading their terms and conditions. Unless we have the habit of reading first before agreeing, not saying that gamblers doesn't want to read or what, but we also do click the "I agree" right away.

And perhaps it was due to our experience, I mean if we have played on various casinos already and didn't have any problem, then finding a new one? we will always jump on the conclusion that it could also be a trusted, admit it or not.

[danherbias07]

Absolutely important but it's damn long.  I don't read TOS anymore. Here's my take. I read one popular gambling site's TOS before and tried to read another gambling site's TOS, they are almost the same.
So, I decided that I should just have to remember the rules that I've read from the old gambling site that I traditionally use and also implement them in the new gambling site that I will try. Basic rules like providing some information, avoiding ban possibilities, cheating, etc...
We cannot blame some gamblers if they don't like reading this information because like I said, most of them do repeat what is written from another gambling site like it's almost copy-pasted.

[Vaskiy]

I don't know if there is ever a gambler who has a habit of reading the terms and conditions of a casino before signing up. I'm not even sure if OP does this. Surely, while I have read portions of various terms and conditions, it's not my practice to carefully read and understand them before clicking "I agree".

Another thing, it's wrong to generalize that such accusations come from those who don't familiarize themselves with terms and conditions. Truly, there are cheaters and violators, but they're both gamblers and casinos.

As said none read the terms and conditions. On the go they click the "I agree" and continue to get into the platform. The user read the terms and conditions when there arises a problem and while requesting support from the team they'll point out the terms and conditions. By then gamblers used to realise and go through specific terms and conditions or read a little.

It is true that accusations mostly come out cheaters and violators. The majority comes from the first time gamblers who enters with big plans and end up losing everything. Further they request for returning of the funds and when that doesn't happen, for their satisfaction they start to create accusations against that particular platform.

[Darker45]

I don't know if there is ever a gambler who has a habit of reading the terms and conditions of a casino before signing up. I'm not even sure if OP does this. Surely, while I have read portions of various terms and conditions, it's not my practice to carefully read and understand them before clicking "I agree".

Yeah, first thing we do is really play into that casinos without reading their terms and conditions. Unless we have the habit of reading first before agreeing, not saying that gamblers doesn't want to read or what, but we also do click the "I agree" right away.

And perhaps it was due to our experience, I mean if we have played on various casinos already and didn't have any problem, then finding a new one? we will always jump on the conclusion that it could also be a trusted, admit it or not.

There may be certain stuff that we would want to know first before we sign up like KYC, minimum or maximum withdrawal, blacklisted countries, sign up bonus and its wagering requirement, and so on. But it doesn't mean we read the full terms and conditions first before we agree on them. What I normally do is just CTRL+F and use keywords such as KYC or deposit or withdrawal. If everything looks good, I'd continue signing up.

Yeah, there's also this factor of not having went through problems with other casinos, so the assumption is that a new casino would also be as good.

Also, it matters that I'm just a low-roller. If my plan would be to deposit a huge amount or to climb through the VIP ranks to enjoy higher maximum bets, then I'd probably be more careful of what's written in the terms and conditions.

[kingvirtus09]

3. Accuse the casino of not being transparent because they request KYC that they want to steal their personal information.

4. Accuse the casino of being responsible for ruining their lives and their gambling addiction.

As for number 3, I don't know if you understood what you put there, while what is in your title is that when a gambler fails to read the TOS, the mistake will be on the gambler, right? How can you say that a casino is not transparent when the required KYC for all gamblers entering the casino is already stated in the TOS?

Do you mean that when a casino is under government regulation and requires KYC, the casino is not transparent to its clients? Then it's another matter of the casino's rights or rules if they want to do that. We, as gamblers, have to abide by that if you still want to use the casino platform.
Now, with the addiction of a gambler, I think the casino platform is out because that is the choice of the individual player in the casino.

[goldkingcoiner]

You know, any casino which gets accused falsely could end up suing the person for defamation. This really is not ok for the same reason that people should not write fake reviews about any business just because their customer service was unprofessional with them. Spreading rumors out of revenge could seriously cause financial damage, which the business will obviously try to reclaim. In the end, it won't bring their lost money back but might end up costing you more money.

That is why I do not recommend anyone to succumb to the temptation of "getting revenge" on any business.  Casinos may be in the gambling business but they are still a business and should be treated as such.

[Pierre 2]

I feel like all casimosu should be very transparent about their rules and regulations to customers. I think directly mentioning that "customers need to give personal information and complete kyc to withdraw money" may work. Dishonest customers may exploit if chances given to them. And they violate rules intentionally to disrupt business of casino operators sometimes. It is so sad legit gambling companies lose money because of annoying customers. Never forget that there are many laborers getting paid in those casinos so they can feed their families etc

[retreat]

We all know that most of us are too lazy to read the ToS on any platform. Even though the most basic thing is for a user to be able to read the ToS of the platform they use because it is very related to their gaming activities.
And what's more, the casino platform should also be able to create an FAQ section that is easily accessible to users, so that users can find out the important parts of the platform they are using.

[Gozie51]

We all know that most of us are too lazy to read the ToS on any platform. Even though the most basic thing is for a user to be able to read the ToS of the platform they use because it is very related to their gaming activities.
And what's more, the casino platform should also be able to create an FAQ section that is easily accessible to users, so that users can find out the important parts of the platform they are using.

You have already said it all in you first line of post that users are lazy to read ToS. Of course it contains FAQ already so whether creating a sperate explanation of their ToS is not the issue, the issue is lack of the reading patience because we may still not read them, all we want is get in and take a bet to expect winning and when we eventually become lucky to win then comes the problem of running around for KYC and regrets to say casinos didn't include it. I have seen some bettors who accuse casino when they want to withdraw that they newly added those ToS to stop them from withdrawing their winnings but I don't think so except the casino was already flagged for such behaviour.

[wiss19]

I may agree with you but I do not totally agree with this:

3. Accuse the casino of not being transparent because they request KYC that they want to steal their personal information.

Some may not be transparent.

We have site that states boldly when you login into their site that no KYC, but in the ToS, KYC is mandatory. It that transparency?

Most gambling sites that enforce KYC will let users to deposit without KYC but they must pass KYC befor they can withdraw. Is that transparency?

But people should read gambling site ToS, it is important.

It's wrong if a platform preaches that they are a no-KYC platform but then they ask for KYC verification and also have it mentioned in their terms and conditions because in that case, they are simply lying to their customers. However, that's not the case with every platform because even if they don't say anything about KYC or whether it's mandatory or not, they will surely have the rule related to KYC mentioned in their terms and conditions to be read.

But most gamblers don't really read the terms and conditions, and because of that, they get in trouble somewhere in their gambling journey and then as OP said, they start blaming the platform for not being transparent with the rules when they clearly have everything mentioned in their terms and conditions.

[milewilda]

Though the majority of the cases usually is the gambler not really paying attention to the T&Cs, there are cases when the casino changes the terms instantly before they hand out some pretty gut-wrenching decision against a user. They'd enforce that newly-revised ToS no matter what, and get their money from the user. These accusations are not always unfounded because we have seen it happened before, though it's not too common of an occurrence because casinos that are left making the rounds in this forum are trying to protect their image.

When a casino faces up some issues then it would really be that normal for people would really be throwing some accusations basing up on what they do experience without even trying to look that they are really that having that at fault too or having that mistake. They would really be throwing issues and complaints without even trying out to realize that they are the ones at fault.This is something not really very new but as we do all know that the community isnt really that dumb on whose to see at fault because we would really be normally be finding out those informations whether the casino is at fault or the user itself. We the community would be the one to judge whether its a legit accusation or not.  Failing up on reading up casinos terms and conditions would really be totally be leading into some headache and if you are expecting on something which it didnt happen because it  doesnt abide casinos rules then it would be normal that you would really be experiencing problems.