Sportbet.one just stole $5k usd from me

[AHOYBRAUSE]

[...]

If the bonus was 125% of 500$, why did they cancel 5000$.

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Because of their findings [#12] specified on point number 2, multi-acc, and 3, arbitration situations. It's written on their general rules that they reserve the right to void winnings for such violations. So, not only the bonus that was voided, the winning bets were also cancelled.

Hi Holy.
The only problem is, how can we trust the casino's words?
I know the rules are the rules but who is checking if the casino that made the rules is playing by them?

If I was OP I would try to get a 3rd party mediator involved.
In case the casino denies that it pretty much shows that not everything might be as they are saying.

I'm not taking sides here, I just don't trust sites that make accusations just to not pay players. They took his deposit, they took his action. If he lost there would be no issue. It only came because he won some money. If everything is as they say they could share it with a mediation site, just OP needs to ask them to do so.
In these cases it's always statement against statement. Without seeing evidence it's hard to trust the casino. They make the accusation, OP's words here are just a result of that. So they need to show proof. OP cannot proof he doesn't own multiple accounts or what not. They are holding all the evidence.

Like I said, get a 3rd party involved, thats the easiest way.

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[lothian]

Hi guys. To clarify the situation, the topic starter violated several bonus rules https://sportbet.one/rules/bonus:

1. All customer offers are limited to one per person, family, household address, email address, telephone number, IP, or shared computer, e.g. public library or workplace.
- Our anti-fraud team detected that it wasn't his 1st try of bonus hunting.

2. Multiple accounts are not permitted. Creating more than one account with sportbet.one in order to claim any bonuses is deemed as bonus abuse and may result in confiscated funds.
- Our anti-fraud team detected that this player had several accounts on our sportsbook previously.

3. Minimal risk bets on any games (i.e. betting in proportions on different outcomes in the same round to create "action" with minimal risk) do not qualify for completing the wagering requirement. Examples of minimal risk bets include betting on red and black simultaneously in Roulette and betting player and banker simultaneously in Baccarat.
- The player made several bets on opposite outcomes.

So the bonus was canceled.

As I can see, several members asked about the decentralized nature of sportbet.one. The answer is yes, we are a decentralized platform on EOS blockchain. You can bet directly from EOS crypto wallets without registration and deposits. Considering the low adoption of web3 and EOS blockchain we have added the standard registration as well.

This is completely false - I've never ever had an account with you nor have I "bonus hunted". I'm happy to provide all KYC docs if required to prove this, and you haven't sent me any proof of me breaking any of the rules.

As far as discussion on this thread goes - I signed up using the traditional option, and the casino has indeed given me a lose-lose option. Either, I lost my bets and they'd be happy, or, I won and they'd confiscate anyway.

The crazy thing is my 500USD deposit won, and won from there on - so I never actually touched the bonus. Yet they decided to cancel all of my winnings.

It's outright fraud, you haven't got any evidence as there isn't any, and you've just stolen $5k usd from me (and haven't even denied it).

Sportbet.one should not be allowed a thread on this forum and should be removed immediately. And I will be chasing this up first thing Monday morning.

[Mahdirakib]

In these cases it's always statement against statement. Without seeing evidence it's hard to trust the casino. They make the accusation, OP's words here are just a result of that. So they need to show proof. OP cannot proof he doesn't own multiple accounts or what not. They are holding all the evidence.

The representative of the casino has accused OP for 3 reasons. The casino team won't post the multiple accounts related evidence in a public forum as it goes against the security of the platform. But both OP and casino team have the ability to post the full betting history of OP here. We will be able to verify the 3rd claim against the user if any of them post the full betting history.

This is completely false - I've never ever had an account with you nor have I "bonus hunted".

I think it would be better for you to reach a mediator to verify you have only 1 account there. Sportbet.one has been reviewed by Casino Guru, you may submit a complaint there. BTW, they will only look into the multiple account related matters as they don't provide services for sports betting related issues.

[lothian]

In these cases it's always statement against statement. Without seeing evidence it's hard to trust the casino. They make the accusation, OP's words here are just a result of that. So they need to show proof. OP cannot proof he doesn't own multiple accounts or what not. They are holding all the evidence.

The representative of the casino has accused OP for 3 reasons. The casino team won't post the multiple accounts related evidence in a public forum as it goes against the security of the platform. But both OP and casino team have the ability to post the full betting history of OP here. We will be able to verify the 3rd claim against the user if any of them post the full betting history.

This is completely false - I've never ever had an account with you nor have I "bonus hunted".

I think it would be better for you to reach a mediator to verify you have only 1 account there. Sportbet.one has been reviewed by Casino Guru, you may submit a complaint there. BTW, they will only look into the multiple account related matters as they don't provide services for sports betting related issues.

Thanks for the response.

I tried Casino Guru but they declined as they don't help with sports books (that was their reasoning). They have given me a few other websites I can attempt, but I can see from here that sportbet.one won't budge. The fact they have done this in the first place is the clearest evidence that they were intending to do this anyway. They also won't respond to my emails asking for evidence of any rule breaking, as well as the fact they have banned me on live chat.

I've done thorough research the past few days and have seen this has happened to multiple people which begs the question; are they actually a legitimate website? I think not.

Legal action will start monday and i'll keep you guys on the forum posted.

[Pmalek]

The crazy thing is my 500USD deposit won, and won from there on - so I never actually touched the bonus. Yet they decided to cancel all of my winnings.

This is one of the screenshots you posted in OP: https://gyazo.com/36c2425f093657035a4be44bf22a1905.
It shows, what I assume, is your playthrough (wagering) of the welcome bonus. At the time you took the screenshot, you had wagered the bonus 0.04% out of 100% of whatever wagering requirement the casino has. According to their website, it's 10x on sports and 35x on casino games.

[holydarkness]

Hi Holy.
The only problem is, how can we trust the casino's words?
I know the rules are the rules but who is checking if the casino that made the rules is playing by them?

If I was OP I would try to get a 3rd party mediator involved.
In case the casino denies that it pretty much shows that not everything might be as they are saying.

I'm not taking sides here, I just don't trust sites that make accusations just to not pay players. They took his deposit, they took his action. If he lost there would be no issue. It only came because he won some money. If everything is as they say they could share it with a mediation site, just OP needs to ask them to do so.
In these cases it's always statement against statement. Without seeing evidence it's hard to trust the casino. They make the accusation, OP's words here are just a result of that. So they need to show proof. OP cannot proof he doesn't own multiple accounts or what not. They are holding all the evidence.

Like I said, get a 3rd party involved, thats the easiest way.

OP seemed to be reluctant to involve an arbitrator to handle his case and verify evidence. If we want to get further insight on this case [aside from OP going with lawsuit] I think we can do what Mahdirakib suggested, by either party providing the bet history, so we can see if OP indeed abused a minimal risk bet or not.

OP had actually gave his activity history here, but it didn't give enough information on who he put his bets on. So maybe a betting history would help us advancing.

[Saint-loup]

I believe it's a small misunderstanding, DireWolf has no intention of harm, he just missed that there's a platform with a quite similar name to the one that's quite established, and he's just being cautious if that's an impersonating website.

It was indeed a misunderstanding on my part, but I don't think Saint-loup meant to insinuate anything by his comment, merely providing a correction.  At least that's how I took it.

Yes of course, there was no accusation or insinuation of any kind in my post, I just thought it was a bit sad to reduce one of the few decentralized sportbooks, or at least partially decentralized here, to a random phishing clone of Sportsbet. I don't know if they've chosen this name to benefit from possible confusions with them and if they have been fully fair with OP's bonus here, but by offering bets without custodial account and deposit on the EOS blockchain, they contribute to make the trustless paradigm a little bit more accessible in the crypto universe, especially the gambling one where many scams happen unfortunately.