Revolut bitcoin deposit

[OmegaStarScream]

Does anyone here by any chance use Revolut for trading bitcoin? I sent BTC to someone's (I know) Revolut generated address but the funds have not been credited yet. Any thoughts on why? The transaction does show as "Pending" but has received multiple confirmations (17 so far), and the overall balance still shows as zero for some reason. This is all I managed to find[1] but it's pretty vague.

[1] https://help.revolut.com/help/wealth/cryptocurrencies/transferring-cryptocurrencies/depositing-cryptocurrencies/issues-with-crypto-deposits/why-is-my-crypto-deposit-pending/

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[Oshosondy]

The highest confirmation time that I have seen before is 10 confirmation, not on Revolut because I am not a Revolut user. Is it not a custodial service? According to what I am reading about the service, they are centralized and also deals with fiat and banking. I think the best right now is to contact their customers care.

[logfiles]

I think there is an issue on their side, and probably they forgot to fund the account after the required confirmations. It's funny that their system status shows that all systems are operational. I have seen several complaints about pending deposits and withdrawals, mostly with other payment methods, but then would get resolved after some hours or days.

I suggest you can try to use their community to make them aware of the issue. I see some support staff in that forum try to help members get the issues resolved.

[rat03gopoh]

If you look at the types of deposit flagging, they seem to have another verification process (manually) besides blockchain confirmation. Just hope that your deposit will not end up in a new flag "security" like this case where you have to wait up to 4 weeks without clarity.

[BitMaxz]

I used Revolut before due to their VCC but Crypto was not yet supported at that time, my country is not supported so I hired someone to create an account and deposit into my account and it took a day before they credited the funds.

So if you made a deposit just recently it might take 24 hours before it is credited.
However, according to the help page you provided, it should be instant or within 2 hours, and no proper explanation.

If it's more than 24 hours and it is still pending I suggest contact support.

[Z-tight]

Sorry, but i think the only option you have is to wait or contact their support team since it has already been confirmed on the blockchan, i haven't used this service before, but i just searched the internet and i found so many bad stories about them and also that their support team is as good as useless. I even found this thread^[1] on the forum, and it is also about Revolut's bad services, hopefully your own situation is different and the funds you sent gets credited soon.

[1] https://bitcointalk.org/index.php?topic=5239859.0

[LTU_btc]

When did Revolut started to allow sending and receiving Bitcoin? Last time when I checked it wasn't possible to have real Bitcoin there and they only allowed to trade inside platform without option to deposit or withdraw.
I haven't tried it so far, so can't suggest something from my experience. Everything looks fine with your transaction, so, most likely there is an issue on Revolut side. Enough time already passed, I suggest to contact their support.

[OmegaStarScream]

I appreciate everyone's response. To answer the questions:

Their service is custodial just like any other exchange out there. The amount I sent was pretty insignificant and it doesn't look like the owner's account got frozen. He also reached out to the support, and just like @BitMax said, it might take 24 hours in some cases, but it's more than 24 hours after the first confirmation, and still pending.

When did Revolut started to allow sending and receiving Bitcoin? Last time when I checked it wasn't possible to have real Bitcoin there and they only allowed to trade inside platform without option to deposit or withdraw.

Not a very long time ago: https://twitter.com/BitcoinNewsCom/status/1698955639995732122

And it's not only bitcoin, there should be a few more assets and then it all depends on your location.

[marbet85]

I appreciate everyone's response. To answer the questions:

Their service is custodial just like any other exchange out there. The amount I sent was pretty insignificant and it doesn't look like the owner's account got frozen. He also reached out to the support, and just like @BitMax said, it might take 24 hours in some cases, but it's more than 24 hours after the first confirmation, and still pending.

When did Revolut started to allow sending and receiving Bitcoin? Last time when I checked it wasn't possible to have real Bitcoin there and they only allowed to trade inside platform without option to deposit or withdraw.

Not a very long time ago: https://twitter.com/BitcoinNewsCom/status/1698955639995732122

And it's not only bitcoin, there should be a few more assets and then it all depends on your location.

Hi, after your post I check Revolut and sent small amount from my exchange to my Revolut to "help" you by checking how it looks from EU west country. For my account right now I can only deposit BTC.
I will update morning  

EDIT: My BTC positive arrived to Revolut, so 1h 10min after sent from exchange. Also after sent, about like 4-5mins I have POP-UP notification from Revolut so my BTC soon arrived.
- Screen from Revolut.

[BenCodie]

I appreciate everyone's response. To answer the questions:

Their service is custodial just like any other exchange out there. The amount I sent was pretty insignificant and it doesn't look like the owner's account got frozen. He also reached out to the support, and just like @BitMax said, it might take 24 hours in some cases, but it's more than 24 hours after the first confirmation, and still pending.

When did Revolut started to allow sending and receiving Bitcoin? Last time when I checked it wasn't possible to have real Bitcoin there and they only allowed to trade inside platform without option to deposit or withdraw.

Not a very long time ago: https://twitter.com/BitcoinNewsCom/status/1698955639995732122

And it's not only bitcoin, there should be a few more assets and then it all depends on your location.

Hi, after your post I check Revolut and sent small amount from my exchange to my Revolut to "help" you by checking how it looks from EU west country. For my account right now I can only deposit BTC.
I will update morning 

EDIT: My BTC positive arrived to Revolut, so 1h 10min after sent from exchange. Also after sent, about like 4-5mins I have POP-UP notification from Revolut so my BTC soon arrived.
- Screen from Revolut.

Until this post, my answer would have been that the Revolut bitcoin node is probably out of syn. Though if marbet85 successfully deposited before your deposit was credited, so that theory might be invalid (unless they use multiple nodes and the one you used was on the out of sync node).

I would not be surprised if Revolut was doing some "checks". They are a very regulated firm and are probably taking cryptocurrency deposits with a large amount of stringency to prevent regulatory issues. Your deposit was probably a lot larger than marbet85's, so this is the next valid theory after node being out of sync/falling behind.

[Z-tight]

Your deposit was probably a lot larger than marbet85's, so this is the next valid theory after node being out of sync/falling behind.

I don't know if that can be the problem here, even though i don't know how much exactly op deposited, but they said this:

The amount I sent was pretty insignificant

Hi, after your post I check Revolut and sent small amount from my exchange to my Revolut to "help" you by checking how it looks from EU west country.

There's a way custodial and centralized services work, they can confiscate user A's funds or delay funding their wallet, while confirming every other order or request. Once you deposit funds into an address they control, they can do 'anything' with it and all you can do is wait. By the way, op hasn't posted any new update, maybe their funds have finally been credited, is that so @OmegaStarScream?

[OmegaStarScream]

There's a way custodial and centralized services work, they can confiscate user A's funds or delay funding their wallet, while confirming every other order or request. Once you deposit funds into an address they control, they can do 'anything' with it and all you can do is wait. By the way, op hasn't posted any new update, maybe their funds have finally been credited, is that so @OmegaStarScream?

Sadly not. The account's owner received an email asking him to 'verify the payment' by uploading one of the documents: Proof of investment, transaction history, or something else ("Other").

Not sure if this is supposed to be a normal check or not (since I know a few exchanges do that on your 1st transaction). I know that @marbet85 managed to do what I assume to be his first-ever Bitcoin deposit without issues, but I don't exclude the possibility that these checks might be done depending on the user's location. But regardless, this is just too much for such a small amount (~10 EUR).

[marbet85]

There's a way custodial and centralized services work, they can confiscate user A's funds or delay funding their wallet, while confirming every other order or request. Once you deposit funds into an address they control, they can do 'anything' with it and all you can do is wait. By the way, op hasn't posted any new update, maybe their funds have finally been credited, is that so @OmegaStarScream?

Sadly not. The account's owner received an email asking him to 'verify the payment' by uploading one of the documents: Proof of investment, transaction history, or something else ("Other").

Not sure if this is supposed to be a normal check or not (since I know a few exchanges do that on your 1st transaction). I know that @marbet85 managed to do what I assume to be his first-ever Bitcoin deposit without issues, but I don't exclude the possibility that these checks might be done depending on the user's location. But regardless, this is just too much for such a small amount (~10 EUR).

Yes, my amount was not big, because I want only check for you how it works as my 1st deposit to Revolut by this way. Today I also check with my friend who is located in Germany, mean his Revolut account and also he received positive, amount about 400$. Hope so your BTC also finally coming!

[rat03gopoh]

this is just too much for such a small amount (~10 EUR).

Damn, that was a shitty experience.
I think this should be seen as a lesson to others that revolut should not be used to receive bitcoins from other people directly.
Btw did you use an exchange like @marbet85 or a personal (noncustody) wallet for the deposit?

[OmegaStarScream]

I think this should be seen as a lesson to others that revolut should not be used to receive bitcoins from other people directly.
Btw did you use an exchange like @marbet85 or a personal (noncustody) wallet for the deposit?

It was a non-custodial wallet. The address I have used doesn't have that much activity. I never used any shady exchanges or received money from randoms. I even went ahead and used AMLBot just to make sure that funds were "clean" and everything looked fine so my theory and like I said before is that it's because of the receiver's location.

[Saint-loup]

I think this should be seen as a lesson to others that revolut should not be used to receive bitcoins from other people directly.
Btw did you use an exchange like @marbet85 or a personal (noncustody) wallet for the deposit?

It was a non-custodial wallet. The address I have used doesn't have that much activity. I never used any shady exchanges or received money from randoms. I even went ahead and used AMLBot just to make sure that funds were "clean" and everything looked fine so my theory and like I said before is that it's because of the receiver's location.

Thank you very much for sharing your experience here, I was thinking about opening an account there since they are now dealing with cryptocurrencies but what they've done with your friend is not only unprofessional, it's really frightening for any crypto user. So I think I will wait a bit more. Transaction fees on Bitcoin are rather high unfortunately, so people usually send amounts above dozens of USD, so if deposits are not smooth and safe, it's a serious issue. What is AMLBot please? I've never heard about it before. It certifies that your funds are clean?

[OmegaStarScream]

-snip-
What is AMLBot please? I've never heard about it before. It certifies that your funds are clean?

You know how sometimes, an exchange claims that they have detected suspicious activity when you make a deposit? and wants to confirm the source of funds. It's usually because they use something like this[1]. AMLBot does a similar thing, but unlike ChainAnalysis, it's available for public use. Now, I'm not sure how good it is but I would imagine it's good enough if they are indeed used by 500+ companies as they claim. It's paid though, but you can try it if you'd like, they offer a free trial (one address) through their Telegram bot.

[1] https://www.chainalysis.com/chainalysis-kyt/

[OmegaStarScream]

So here's a funny update about this whole situation:

The individual I sent the funds never followed the "verification process" but received a notification on the 3rd of November (a month from the deposit) that his funds were available, and he managed to sell them and transfer them to fiat.

[The Cryptovator]

So here's a funny update about this whole situation:

The individual I sent the funds never followed the "verification process" but received a notification on the 3rd of November (a month from the deposit) that his funds were available, and he managed to sell them and transfer them to fiat.

Nice to hear it got resolved. So the problem was a verification issue. When I was reading the replies, I assumed something like this. Because it is a custodial service and may require a verification process. However, I am not familiar with Revolution, though it sounds familiar to me. I've never used it or don't know what its purpose is. It's funny, took one month to credit deposit amounts.

[hd49728]

Revolut use many third party services and I don't know what partner services they are using but if they rely on third-party services to proceed deposit and withdrawal of their users, there are potentially delays from their partner companies.

If they use service like Bitgo, example, and Bitgo has maintenance or issue, they will not credit any deposit to user account on Revolut.

Cryptocurrency terms

Refusing your instructions

We may refuse your instructions to deposit or withdraw cryptoassets when:

There are not enough cryptoassets available in your pocket.
We, or one of the exchanges or third parties we work with to provide our crypto services, are not available (for example, due to service disruption or scheduled maintenance).
We have good reason to suspect that your instruction was for illegal purposes (for example, to commit fraud).
We have good reason to believe that your instruction could badly affect our reputation or goodwill.