bc.game not honouring deposit bonus

[barrysty1e]

Hi all,

Not quite sure if this is common knowledge yet, but bc.game is doing everything possible to avoid paying the deposit bonus that shows on the deposit page.
I've raised the issue several times with support, with responses ranging from 'its only the first deposit bonus' (why is it listed on each deposit page?), to 'issue has been reported' and finally 'you must deposit on tuesday and thursday'.

Seems fairly simple to me, can someone from bc.game reach out to resolve this?

james

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[OgNasty]

Thanks for bringing this to everyone’s attention and good luck in getting it resolved. This is a danger when it comes to using smaller online casinos. Especially if they have great incentives to get you to deposit funds. I hope that you are able to withdraw your funds at some point, but remember that if a deal sounds too good to be true, it probably is.

[barrysty1e]

Wasn't allowing the image in the first post for some reason.

[Wiwo]

Thanks for bringing this to everyone’s attention and good luck in getting it resolved. This is a danger when it comes to using smaller online casinos. Especially if they have great incentives to get you to deposit funds. I hope that you can withdraw your funds at some point, but remember that if a deal sounds too good to be true, it probably is.

Yeah the ops need to work out modalities to get the deposits out of that site if they refuse to honour their promises because if the bonus is only meant for first-time deposits why then is the feature available in the deposits,  meanwhile the ops have a very simple way to resolve this issue and that is to either make a withdrawal from the site and if he can withdraw without wager that means it truly a technical error from the sites.

But if his deposits are subject to the bonus conditions which is wagering before withdrawal that means the casino is out to play games with the ops and that should be seen as a big red alert to others.

[barrysty1e]

I would advise someone from bc.game to reach out, if this is the sort of response support gives then clearly there is no honest intentions here.

[Gozie51]

But if his deposits are subject to the bonus conditions which is wagering before withdrawal that means the casino is out to play games with the ops and that should be seen as a big red alert to others.

If casino stated somewhere in the bonus conditions like to wager before the bonus can be activated for withdrawal depending on how many times to wager then whoever is entering for such should be aware of such conditions.

I'm only reacting based on if there are conditions to the bonus yet to be met.

I think either some one else having same issue can corroborate op's challenge or the team response. I have seen op has also made a post on their ANN. Hopefully, it will be resolved for him.

[Wapfika]

Hi all,

Not quite sure if this is common knowledge yet, but bc.game is doing everything possible to avoid paying the deposit bonus that shows on the deposit page.
I've raised the issue several times with support, with responses ranging from 'its only the first deposit bonus' (why is it listed on each deposit page?), to 'issue has been reported' and finally 'you must deposit on tuesday and thursday'.

Seems fairly simple to me, can someone from bc.game reach out to resolve this?

james

But do you claim already their first 100% bonus on different currencies? Maybe you manage to claim and successfully clear the wagering requirements that’s why they are trying to restrict you on their bonus promotion.

The latest screenshot you provided is incomplete. Please upload complete conversation because the support might answering a previous message of yours containing information related to his answer. You just trim the conversation on the answer of the support then your last post meaning support post is not a response to your last message. But bc really received a lot of complaints about bonuses and withdrawals lately.

[barrysty1e]

Hi all,

Not quite sure if this is common knowledge yet, but bc.game is doing everything possible to avoid paying the deposit bonus that shows on the deposit page.
I've raised the issue several times with support, with responses ranging from 'its only the first deposit bonus' (why is it listed on each deposit page?), to 'issue has been reported' and finally 'you must deposit on tuesday and thursday'.

Seems fairly simple to me, can someone from bc.game reach out to resolve this?

james

But do you claim already their first 100% bonus on different currencies? Maybe you manage to claim and successfully clear the wagering requirements that’s why they are trying to restrict you on their bonus promotion.

The latest screenshot you provided is incomplete. Please upload complete conversation because the support might answering a previous message of yours containing information related to his answer. You just trim the conversation on the answer of the support then your last post meaning support post is not a response to your last message. But bc really received a lot of complaints about bonuses and withdrawals lately.

I understand what you're saying, but to be blunt it is spelled out on the deposit window (above): 'Get extra 100% bonus on minimum of 0.459 LTC deposit'.

I didn't receive the bonus, there is literally no way around it.
If they want to bury some fineprint off in another page sure, however theres nothing indicating that (asterisk etc).
Not to mention, if thats how they are going to do things - I'd rather not know about their dishonest tactics and not play there whatsoever.

I will upload the conversation in its entirety.

(edit for clarity: I did receive the first deposit bonus, no issues there. However, there is no indication that this stops. The bonus message ('Get extra 100% bonus on minimum of 0.459 LTC deposit') is present to this second. This is a lock, no wiggle room).

[Wind_FURY]

Hi all,

Not quite sure if this is common knowledge yet, but bc.game is doing everything possible to avoid paying the deposit bonus that shows on the deposit page.
I've raised the issue several times with support, with responses ranging from 'its only the first deposit bonus' (why is it listed on each deposit page?), to 'issue has been reported' and finally 'you must deposit on tuesday and thursday'.

Seems fairly simple to me, can someone from bc.game reach out to resolve this?

james

But do you claim already their first 100% bonus on different currencies? Maybe you manage to claim and successfully clear the wagering requirements that’s why they are trying to restrict you on their bonus promotion.

The latest screenshot you provided is incomplete. Please upload complete conversation because the support might answering a previous message of yours containing information related to his answer. You just trim the conversation on the answer of the support then your last post meaning support post is not a response to your last message. But bc really received a lot of complaints about bonuses and withdrawals lately.

I understand what you're saying, but to be blunt it is spelled out on the deposit window (above): 'Get extra 100% bonus on minimum of 0.459 LTC deposit'.

I didn't receive the bonus, there is literally no way around it.
If they want to bury some fineprint off in another page sure, however theres nothing indicating that (asterisk etc).
Not to mention, if thats how they are going to do things - I'd rather not know about their dishonest tactics and not play there whatsoever.

I will upload the conversation in its entirety.

(edit for clarity: I did receive the first deposit bonus, no issues there. However, there is no indication that this stops. The bonus message ('Get extra 100% bonus on minimum of 0.459 LTC deposit') is present to this second. This is a lock, no wiggle room).

Are you making an argument that there's a mere "technicality" that the casino didn't see? That you could make your deposit, and therefore have the right to get the entire bonus right away plus availability to withdraw? Because if it's the casino's mistake, I believe you should be entitled to your bonus. BUT for such a small deposit, I would just probably warn the casino that some people might take advantage of the technicality.

Consider that a public service. ¯\_(ツ)_/¯

[barrysty1e]

Well sure.

If there was a 'first deposit only' bonus, then the message wouldn't appear on the deposit page after the bonus has been claimed.
The first deposit bonus was claimed, yet the message is still there each time.

Nothing more to it.
Not even trying to imply or deceive here.
If they don't intend to give a bonus, then remove this message.

[Coin_trader]

(edit for clarity: I did receive the first deposit bonus, no issues there. However, there is no indication that this stops. The bonus message ('Get extra 100% bonus on minimum of 0.459 LTC deposit') is present to this second. This is a lock, no wiggle room).

Reading through your post and see this makes me think you have a point that their bonus notification is really confusing because it doesn’t indicate quantity it can be claimed.

I’m not sure either why the support doesn’t acknowledge your report while it’s valid concern. There’s no warning that it can be claimed once or they should just remove that note once already claimed. But since the casino has the right to remove bonuses, I think the support reply will govern. I just hope that their devs will remove that sticky bonus note because it’s really confusing to those bonus hunter that typically hunt for bonuses.

Maybe update your OP and compile all the necessary details and evidence to make your case easy to understand.

[Broadanbig]

OP I understand that you are trying to express your frustrations over the casino and as well calling the attention of members on being weary of the casino mentioned by you but it amazes me that a hero membe could fall so easily for such a give away trap and make deposits without reading through to knowing their terms and conditions attached. It is unfortunate though but you will have to be patient with them first so that you could be able to get a response from the team to deal with your situations.

Lastly, I think this post has to do with the reputation of a casino so therefore I would suggest you move it to the reputation board there so as the appropriate attention could be given to your plight.

[gunhell16]

You probably wouldn't make a topic here if the fund you have in BC games isn't a small amount in the bonus you're talking about, right? Did the support not respond to the issue you brought to them, dude?

I hope that support or the casino can provide the right solution to your problem with their gambling platform. Because in the end, it will appear that the BC games are really lacking. This casino is another one at this time that somehow has a reputation for crypto gambling.

[ryzaadit]

So the point is the deposit bonus keeps showing to you, even if your account is not a new member.

As users who are quite active in gambling, these promotions always show up even if you're not a new member (these is also on other casino too). My big question is, even though you not successfully gotten the bonus is your deposit amount still credited or not? and did your deposit get turnover-based the promotion?

If your deposit still getting credited without any requirements like a normal deposit. Just take it easy, go to their thread and make a suggestion about these case. I play on BK8, in promotion still have deposit-bonus for a free member even I'm not a new member.

[Ever-young]

OP I understand that you are trying to express your frustrations over the casino and as well calling the attention of members on being weary of the casino mentioned by you but it amazes me that a hero membe could fall so easily for such a give away trap and make deposits without reading through to knowing their terms and conditions attached. It is unfortunate though but you will have to be patient with them first so that you could be able to get a response from the team to deal with your situations.

This is not about rank here, anyone can fall for such, and it’s also not about reading through the rules and regulations or being lured by the bonus temptation, the thing their is that the OP have already received and used the first deposit bonus which I believe was given to the OP without any further hidden rules attached to it.

Where the problem is now is where they OP did not receive the second deposit bonus as he already believed it would have been credited to him as he meet all the requirements, but it now appears that the casino might have made a mistake of not disabling that bonus offer notification after the first bonus has been given to the OP and I believe that’s where the problem is coming from.

Taking some other casino bonus terms into consideration i believe the bonus is usually done only in the first deposit although exceptions and other seasonal bonus do comes in line too.

[barrysty1e]

Ah, it appears that on the 23rd September 2023 they have changed many of their bonus terms and conditions.

Regarding hero level, I'm a programmer.. I see red all day (in terms of bugs, not red streaks..) - at the end of the day I enjoy relaxing, which includes throwing a few bucks around.
If i were to suddenly change the behavior of any code that I developed, I would do so by changing prompts and the user experience - not by tucking something away 'at the back'.
I do this even for my own sake, to prevent the phone lighting up.

Many sites I've used in the past have had deposit bonuses, where it certainly isn't limited 'to the first deposit' (which also conflicts with support saying that instead, 'you must deposit on Tuesday or Thursday').

I've since heard that there are quite a few people who are less than happy with the unexpected change at bc.game; unfortunately I don't think I will see a resolution.

james

[Ojima-ojo]

Ah, it appears that on the 23rd September 2023 they have changed many of their bonus terms and conditions.



james

Any casino that changes their rules too frequently even though there have active comolains that hard to do with such rules and it content such as the bonus, if the rule was updated recently it then means alot of red flag and possibly avoid getting involve in this casino for now.


Is very important to note that the team's approach towards the issue is somehow confusing as it seems that the bug on the deposit point where the bonus is mentioned, the team should have updated the bug alongside the rule update instead of just changing and the rule only just to suite the own selfish desire.

[bittraffic]

Ah, it appears that on the 23rd September 2023 they have changed many of their bonus terms and conditions.



james

Any casino that changes their rules too frequently even though there have active comolains that hard to do with such rules and it content such as the bonus, if the rule was updated recently it then means alot of red flag and possibly avoid getting involve in this casino for now.


Is very important to note that the team's approach towards the issue is somehow confusing as it seems that the bug on the deposit point where the bonus is mentioned, the team should have updated the bug alongside the rule update instead of just changing and the rule only just to suite the own selfish desire.

So the reason why the support said he wasn't reading at all. And this is likely not his first deposit too. OP likes BC.game so much, he's loyal.

The casino has the right not to have the credit since the bonus expired. Since he hasn't lost anything anyway, he can just withdraw the coins or just bet it in the casino. Coins are already there so you might as well just enjoy the ride. You wouldn't want to withdraw it without making some earnings.

[yahoo62278]

It looks like they should honor the bonus from what I see in the screen shot. If they don't, it could be considered scamming players. Either honor the bonus offered or remove the bonus from their deposit page.

I'm just giving an opinion based off what I see. BC.game really does need to respond here and clear things up. If someone hasn't pmed them, I will.

@efialtis could you get a faster response?

[CryptoGods90]

That's not hslf as bad as me completing s $75,000 rollover for them to then only credit me $100 of the deposit bonus saying $100 was the max when it was not on the terms. Also they oy let you play originals and it counts as 5% so a 40X rollover is really 200X and I am.SVIP 5 lol