Binance almost cost me some TRX fortune

[EarnOnVictor]

Let me pretend that I'm aware changes are constant in exchanges, but when they do their changes, it is supposed to be thorough and void of issues for their customers. They should be mindful that many people are using their crypto for a centralised system and AML must be strictly adhered to. Binance almost cost me a fortune on a Tron (TRX) transaction last week claiming I now have a new TSS address. I was only fortunate that it hadn't been too late for me to extract my money from their old address.

I recently sent a substantial amount to a regular broker via Tron, and the dumb thing Binance did was send the money through the old address and expected me not to receive it from that address anymore. Is that not lame? If you know well-regulated brokers, they will only send back withdrawals to the same address as the originating one. I wonder the stress I would've gone through if I hadn't withdrawn some profits on time to detect such an issue.

Why not use the new address to send the new transaction for my broker to record the recent address for me? This is also a lesson for you all who use well-regulated businesses for transactions and expect to receive withdrawals through the same address.

[Adbitco]

I think they shared a message across everyone through our various email about their change of address, actually at this point I don't know whom to apportioned the blamed on but I know I do get the mail and my previous deposit address where no longer found. So those who saved the old address elsewhere for transaction are meant to double check their deposit address twice before sending out funds to that address as they said the old address is invalid and hence, any payment sent through old address can never be automatically credited again. For more details you can read here.

[EarnOnVictor]

I think they shared a message across everyone through our various email about their change of address, actually at this point I don't know whom to apportioned the blamed on but I know I do get the mail and my previous deposit address where no longer found. So those who saved the old address elsewhere for transaction are meant to double check their deposit address twice before sending out funds to that address as they said the old address is invalid and hence, any payment sent through old address can never be automatically credited again.

I'm absolved of any wrongdoing here, Binance has to take the blame 100%. Even though I didn't receive any message to that effect since I always block Binance emails as they are close to spammers, it's only the "Deposit Confirmed" email I left out. I still knew from BTT that they were making changes, but that is not even the case.

Why I blame them 100%: They should have upgraded their system to deposit and withdraw through a new TRX address since I didn't have money in it prior to the transaction. It's bad to allow an old address to withdraw when you are not accepting it but will not let it receive money freely. What if the customer must obey anti-money laundering with the transaction?

[Adbitco]

I think they shared a message across everyone through our various email about their change of address, actually at this point I don't know whom to apportioned the blamed on but I know I do get the mail and my previous deposit address where no longer found. So those who saved the old address elsewhere for transaction are meant to double check their deposit address twice before sending out funds to that address as they said the old address is invalid and hence, any payment sent through old address can never be automatically credited again.

I'm absolved of any wrongdoing here, Binance has to take the blame 100%. Even though I didn't receive any message to that effect since I always block Binance emails as they are close to spammers, it's only the "Deposit Confirmed" email I left out. I still knew from BTT that they were making changes, but that is not even the case.

Why I blame them 100%: They should have upgraded their system to deposit and withdraw through a new TRX address since I didn't have money in it prior to the transaction. It's bad to allow an old address to withdraw when you are not accepting it but will not let it receive money freely. What if the customer must obey anti-money laundering with the transaction?

Like you said you blocked them from mailing, and even if you want to argue further this alone already justified you, don't quote me wrongly as I am not trying to defined Binance but rather putting the blame on you for turning off your mailing notification from them. Even though something happened your statement here already prove them free, and between why would you turned off ur mail and expect them to still not to message you, like I said they sent messages to their customer including me received it and immediately I deleted those addresses where I saved them for only transaction, so if that I blocked my mail and went to make deposit would I still have Binance to blamed at this point?

[Mpamaegbu]

~snipped~

I'm absolved of any wrongdoing here, Binance has to take the blame 100%. Even though I didn't receive any message to that effect since I always block Binance emails as they are close to spammers, it's only the "Deposit Confirmed" email I left out. I still knew from BTT that they were making changes, but that is not even the case.

Well, I think you shouldn't have completely blocked their emails. Yes, I know how annoying those emails are but nothing says you must read them immediately. I've so many unread emails from Binance as I type this and I will only take out time to open them and scan through (not necessarily reading them deeply) when I'm bored doing other things.

It's bad to allow an old address to withdraw when you are not accepting it but will not let it receive money freely.

If I got you right, withdrawal was through but deposit was problematic. If that was the case, I think it was better than having it in reverse where deposit would be allowed but one can't get one's money out during withdrawal. Anyway, what I normally do whenever I'm depositing to an exchange (even with the ones I constantly use) is to check for the deposit address of any coin I'm sending and ascertain it hasn't changed. It doesn't take me more than five minutes to do that. Like I said earlier in another post, I take my time in everything financial transactions.

[Adbitco]

~snipped~

I'm absolved of any wrongdoing here, Binance has to take the blame 100%. Even though I didn't receive any message to that effect since I always block Binance emails as they are close to spammers, it's only the "Deposit Confirmed" email I left out. I still knew from BTT that they were making changes, but that is not even the case.

Well, I think you shouldn't have completely blocked their emails. Yes, I know how annoying those emails are but nothing says you must read them immediately.

Most time pop-up notification do help as well, even without one going through his inbox whenever I received a mail without me login to my inbox I have the immediate email displayed at my top screen where I can just draw down my phone a bit to easily pip the few line of the email. That was how I did to get this mail I didn't actually go through my inbox it was just notification, and tell me anyone who blocked his mail and expect to apportioned blame to Binance for his mistake of not enabling mailing.

[_BlackStar]

Before the discussion continues - I think I need to advise the OP to move this thread to the correct section or let me report it to a moderator.

Bitcoin Forum > Economy > Marketplace > Service Discussion > Exchanges

I'm absolved of any wrongdoing here, Binance has to take the blame 100%. Even though I didn't receive any message to that effect since I always block Binance emails as they are close to spammers, it's only the "Deposit Confirmed" email I left out. I still knew from BTT that they were making changes, but that is not even the case.

I don't know who is to blame in your case - but I think you made a mistake you shouldn't have made by blocking their announcements via email. There are a lot of important announcements you might miss if you block their emails - so on the one hand Binance doesn't seem to be doing anything wrong here.

Anyway, what I normally do whenever I'm depositing to an exchange (even with the ones I constantly use) is to check for the deposit address of any coin I'm sending and ascertain it hasn't changed. It doesn't take me more than five minutes to do that. Like I said earlier in another post, I take my time in everything financial transactions.

Yes - that's a good suggestion to consider.

[Tytanowy Janusz]

I'm absolved of any wrongdoing here, Binance has to take the blame 100%. Even though I didn't receive any message to that effect since I always block Binance emails as they are close to spammers, it's only the "Deposit Confirmed" email I left out. I still knew from BTT that they were making changes, but that is not even the case.

Why I blame them 100%: They should have upgraded their system to deposit and withdraw through a new TRX address since I didn't have money in it prior to the transaction. It's bad to allow an old address to withdraw when you are not accepting it but will not let it receive money freely. What if the customer must obey anti-money laundering with the transaction?

first of all, marking as spam emails from a company where you have a "fortune" is not the smartest thing and at this point you can no longer blame binance 100%. Secondly, I don't think any crypto exchange runs their wallets in the way you described. For a simple reason. If you deposit trx, sell to usdt and withdraw usdt, whose address should it be sent from. There is no USDT on the wallet you deposited TRX? What about trx on the old address? Its still there. That's why exchanges dynamically pay out from different wallets and use users deposit address only to know who deposited funds and move them to hotwallets asap. If you have a regulated broker that requires deposits from your previously connected address, connect your wallet (f.e. Trust) and use it as an intermediary between CEXs and your broker. Otherwise, such mistakes will become a daily occurrence for you.

[el kaka22]

It is definitely annoying to have these type of changes, but as long as they have sent an email and they have put an announce on the website, that is all that they need to do. This doesn't mean that you can't be annoyed by it, you can very well be annoyed by it, and it is definitely something we do not want to see, but that doesn't change the fact that we are going to end up with something that would be a bit different on the long run, we just need to end up with something that would be a bit different in the end and couldn't be all that weird.

I get that sometimes we want things to be done differently, but we can't force binance to change it, they did what the yare suppose to do, and they are not responsible for anything more than that. If they didn't notified people via email regarding this or put any announce on their website then we would be able to say that they are the wrong ones here, but they probably did, and that means we can't put any blame on them no matter how annoying this could be.

[noorman0]

Let me get this straight @OP, you sent tron to an external wallet (owned by the broker) via binance withdrawal? Shouldn't it be different from the deposit address, since the tron will be sent from the binance hot wallet? Does binance have any special management on this coin?

[Xal0lex]

Exchanges are always extremely unreliable in terms of notifying about updates in their system. I have repeatedly observed various situations when old rules suddenly stopped working and the user was put in front of the fact that now it all works differently.  Most likely, this behavior is part of the business, otherwise I can't explain such a poor job on notifications of new mechanisms, especially if it concerns the money the user sends to the exchange.

[carlfebz2]

~snipped~

I'm absolved of any wrongdoing here, Binance has to take the blame 100%. Even though I didn't receive any message to that effect since I always block Binance emails as they are close to spammers, it's only the "Deposit Confirmed" email I left out. I still knew from BTT that they were making changes, but that is not even the case.

Well, I think you shouldn't have completely blocked their emails. Yes, I know how annoying those emails are but nothing says you must read them immediately. I've so many unread emails from Binance as I type this and I will only take out time to open them and scan through (not necessarily reading them deeply) when I'm bored doing other things.

It's bad to allow an old address to withdraw when you are not accepting it but will not let it receive money freely.

If I got you right, withdrawal was through but deposit was problematic. If that was the case, I think it was better than having it in reverse where deposit would be allowed but one can't get one's money out during withdrawal. Anyway, what I normally do whenever I'm depositing to an exchange (even with the ones I constantly use) is to check for the deposit address of any coin I'm sending and ascertain it hasn't changed. It doesn't take me more than five minutes to do that. Like I said earlier in another post, I take my time in everything financial transactions.

Those functions wont be putted up on there if there would be no valid reason or having that no use and of course if you do disable or opt out on not to receive those mails then you would really be definitely be missing
out those important information or updates if ever they would really be having on the site. It is really that impossible that they wont really be making out some email letters or announcement on such changes.
Even into their APP (based on experience) on which there would really be some certain pop up in regarding those possible significant changes on which it would really be alerting the user that you should
really be needing to act so that you would be able to avoid some possible issues later on.

This might be a different thing or situation but whenever your deposit address to be changed or expired (USDT) example then they would really be having those prompt and telling you this and that.
Its impossible that you wont really be that fully aware about those things. Just like the rest been saying that we arent that defending Binance on here but basing up with my experience
then i dont really have any problems about notifications or information about certain updates. It is really just that depending on someones awareness and actions been made.

[livingfree]

I also remember that they've given the notice about the new addresses but is there an expiration to say that a transaction like this will become invalid?

Anyway, what I normally do whenever I'm depositing to an exchange (even with the ones I constantly use) is to check for the deposit address of any coin I'm sending and ascertain it hasn't changed. It doesn't take me more than five minutes to do that. Like I said earlier in another post, I take my time in everything financial transactions.

That's also what I do. Not just about the deposit address but as well as the network just to be sure. Especially in Binance that most of their coins are also supported in other chains.

It's bad to allow an old address to withdraw when you are not accepting it but will not let it receive money freely.

I think the reason is that for circumstance like this for a user of them not being aware of the changes yet. I do get that you've blocked their emails but when you've got a fortune to a service, I think it's fine to just allow them to send you notifs.

[FinneysTrueVision]

I would never send funds to an address on a centralized exchange without first making sure the address is still associated with my account. There could be valid security concerns that would lead an exchange to assign users new addresses. There could also be a network upgrade on a specific cryptocurrency that deprecates or invalidates older address formats. To stay safe, if you need to receive recurring payments on a specific address make sure it's an address you control.

[EarnOnVictor]

-snip-

Like you said you blocked them from mailing, and even if you want to argue further this alone already justified you, don't quote me wrongly as I am not trying to defined Binance but rather putting the blame on you for turning off your mailing notification from them.

I can't get you wrong, only that you got the gist wrong. Notification is not the issue, I get the latest information elsewhere and I'm within my rights to block their promo emails and leave the transaction email because they were spamming and annoying. I was still very much aware of the change, they only have their internal dissatisfying transaction.

My dissatisfaction is that they sent a new transaction with an old address and didn't want to receive earnings into the old address despite forcing my broker to accept the one the money originated from (old address). Why didn't they use a new address for it as it should be? This is beyond my selection, and the awareness of the old or new addresses is not the context here but Binance making me use the old address to transfer unaware which they should have changed by now. This happens still.

[cryptoaddictchie]

Is that not lame? If you know well-regulated brokers, they will only send back withdrawals to the same address as the originating one. I wonder the stress I would've gone through if I hadn't withdrawn some profits on time to detect such an issue.

I understand you, but you must always check some social media of Binance or email, since they indeed announced that they will replace all recorded address of all users. Im sure mostly have been known this since they plugged it up on all their announcement page. But since you have encountered some error surely they will fixed that on your case but they didnt do that in a jiffy without informing everyone about the changes.