500.casino csgo500.com $1,500 was confiscated for no reason

[milka42224]

At first everything was fine, it looked like a nice office used for withdrawing money. But today (13.10.2023) I was asked for documents without explanation, I provided them at the same minute! After that, they said something inarticulate to me and restored my balance. As a result, the amount of damage amounted to $ 1,500. Please help me figure it out, I really didn't break anything, I just made bets at random, and also played slot
machines. My user is user-3c1888
I really hope that Casino 500 has confused something and will give my money back
And you should be more careful when choosing a casin

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[Stalker22]

I suggest moving this topic in the Gambling or Scam Accusations board if you want to see any responses to this. Also, 500.casino has an official thread on the forum, so dropping a message there could help you get more exposure.

[Fivestar4everMVP]

Let me just say that ops post is actually not complete, so it's hard to come to any tangible conclusion yet, op said the casino admins said something inaccurate to him., he did not mention what was said, if he had mentioned what was said to him that he sees as inaccurate, maybe from that, we will get to know if actually indeed, his fund is confiscated for sure as he claimed, or the inaccurate balance on his account is nothing but some bug or error in the casino's user balance system.

I will suggest op share some evidence of his claim, maybe from there, we can pinpoint or get an idea of what actually went wrong.

Which or whatever possibly be the case here, we wait for userU to come on and possibly reach the 500 casino team for what exactly is the problem and the possible solution if actually op is not the one at fault.

[milka42224]

Let me just say that ops post is actually not complete, so it's hard to come to any tangible conclusion yet, op said the casino admins said something inaccurate to him., he did not mention what was said, if he had mentioned what was said to him that he sees as inaccurate, maybe from that, we will get to know if actually indeed, his fund is confiscated for sure as he claimed, or the inaccurate balance on his account is nothing but some bug or error in the casino's user balance system.

I will suggest op share some evidence of his claim, maybe from there, we can pinpoint or get an idea of what actually went wrong.

Which or whatever possibly be the case here, we wait for userU to come on and possibly reach the 500 casino team for what exactly is the problem and the possible solution if actually op is not the one at fault.

I do not know who userU is.


No, there is nothing wrong with the balance, I honestly won this money by playing in the casino and betting on sports.

Below I will provide their answer with which I disagree anyway because I don't even understand what they are talking about

We have been able to successfully connect your account to other sportsbetting accounts that were abusing our betting services. Your account will remain banned, as you have broken multiple points in our Terms of Service.


It would also be great if someone suggested how to attach screenshots here

[yahoo62278]

Let me just say that ops post is actually not complete, so it's hard to come to any tangible conclusion yet, op said the casino admins said something inaccurate to him., he did not mention what was said, if he had mentioned what was said to him that he sees as inaccurate, maybe from that, we will get to know if actually indeed, his fund is confiscated for sure as he claimed, or the inaccurate balance on his account is nothing but some bug or error in the casino's user balance system.

I will suggest op share some evidence of his claim, maybe from there, we can pinpoint or get an idea of what actually went wrong.

Which or whatever possibly be the case here, we wait for userU to come on and possibly reach the 500 casino team for what exactly is the problem and the possible solution if actually op is not the one at fault.

I do not know who userU is.


No, there is nothing wrong with the balance, I honestly won this money by playing in the casino and betting on sports.

Below I will provide their answer with which I disagree anyway because I don't even understand what they are talking about

We have been able to successfully connect your account to other sportsbetting accounts that were abusing our betting services. Your account will remain banned, as you have broken multiple points in our Terms of Service.


It would also be great if someone suggested how to attach screenshots here

To be able to post images you need to purchase a copper membership from the admins or be a jr member on the forum, otherwise you can post a link to imgur or whatever service you use to make the screenshot.

[milka42224]

https://prnt.sc/GGD5Vj-h63vY
https://prnt.sc/UWoeegrERW8n
https://prnt.sc/F3IxQuCdPUrK

Correspondence with support

[Zwei]

Correspondence with support

Quoted and edited to make the screenshots visible

[coin-investor]

Based on this your chances are not good when a casino accuses you of having connection with a one account that's abusing their system that will be the end of the story, casinos can trace abuse but unfortunately, they will not divulge it to protect their system there is a possibility that within your household someone also has an account on 500.casino and you don't know that.
The representative is active here I hope he can enlighten us about your case by reaching out to the administrator.

[dimonstration]

We have been able to successfully connect your account to other sportsbetting accounts that were abusing our betting services. Your account will remain banned, as you have broken multiple points in our Terms of Service.


It would also be great if someone suggested how to attach screenshots here

Your case nows fall on a very delicate spot which is very hard to solve on the forum unless the casino is willing to provide the proof they have that established your connection to other account which the ToS.

There’s no way you can get your profit when you violate the casino ToS but you have the right to receive your original deposit. This casino has an active representative here in the forum that might help everyone here to understand what’s really your case.

[milka42224]

We have been able to successfully connect your account to other sportsbetting accounts that were abusing our betting services. Your account will remain banned, as you have broken multiple points in our Terms of Service.


It would also be great if someone suggested how to attach screenshots here

Your case nows fall on a very delicate spot which is very hard to solve on the forum unless the casino is willing to provide the proof they have that established your connection to other account which the ToS.

There’s no way you can get your profit when you violate the casino ToS but you have the right to receive your original deposit. This casino has an active representative here in the forum that might help everyone here to understand what’s really your case.

The thing is that I live alone. Most often I play outside the home, mainly in cafes or internet clubs.

Perhaps this is why 500 casinos thought so

[Poker Player]

Your case nows fall on a very delicate spot which is very hard to solve on the forum unless the casino is willing to provide the proof they have that established your connection to other account which the ToS.

Yes, but they are under no obligation to do so on the forum, as far as I know. So if they don't want to, the only thing left for the OP would be the legal way to claim his money, and for a change they have a Curaçao license, which is not like if you have a similar problem with the bookie on the corner or the casino in your city and you go to the police station or the court to file a lawsuit. It will cost you more to send a claim to Curaçao than the money they withhold.

There’s no way you can get your profit when you violate the casino ToS but you have the right to receive your original deposit.

I ask this out of ignorance. Is this always the case? Can't they claim damages to keep it?

[milka42224]

Be careful when using this casino.

[Mahdirakib]

~snip~

Your ban reason is clear from the casino side. You have to reach a third party mediator or the license authority if you believe about your honesty. Every sportsbook ban those users who try to abuse the betting platform. In your case, you were suspected for having connections with the abusers. Either write your complaint to "complaints@xnext.io" or submit it to Askgamblers. Otherwise, reach to their license authority.

[JeromeTash]

Most often I play outside the home, mainly in cafes or internet clubs.

Perhaps this is why 500 casinos thought so

It's possible. These casinos have automated systems that can link accounts that have logged in using the same device ID, or even IP addresses. Your task now is to urge out that you are not connected to any of the said accounts, if indeed you are innocent.

Perhaps a third party can help out with the mediation process. You could start with casinoguru and askgamblers as suggested.

[coin-investor]

We have been able to successfully connect your account to other sportsbetting accounts that were abusing our betting services. Your account will remain banned, as you have broken multiple points in our Terms of Service.


It would also be great if someone suggested how to attach screenshots here

Your case nows fall on a very delicate spot which is very hard to solve on the forum unless the casino is willing to provide the proof they have that established your connection to other account which the ToS.

There’s no way you can get your profit when you violate the casino ToS but you have the right to receive your original deposit. This casino has an active representative here in the forum that might help everyone here to understand what’s really your case.

The thing is that I live alone. Most often I play outside the home, mainly in cafes or internet clubs.

Perhaps this is why 500 casinos thought so

That's it, this could be the reason one of the internet café where you logged in to play had one player that's abusing the casino, login to that computer, casino will record your location, device that you used and your IP, and but if you claim that you use only use your computer at home and you have no one in household playing in 500.casino then you have a good case.

Gamblers should refrain from using an internet café, there's a possibility that your account will get flagged like OP's case but this is only a possibility, unless the casino tell us the real issue of your account.

[holydarkness]

There’s no way you can get your profit when you violate the casino ToS but you have the right to receive your original deposit.

I ask this out of ignorance. Is this always the case? Can't they claim damages to keep it?

Nope. Far as I know, most casino have it in writing [that the user agreed] on their ToS that if one or two clause were broken, they have the right to confiscate everything. Those who let the "violators" get their fund back were doing so as a good-will, not because they're obligated to do so.

For this specific case, if we assume that OP did violate the ToS, the casino has right to deny any fund that OP owned, it's there in one of their clause,

The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement. In case of heavy misconduct, which include, but are not limited to, exploiting bugs, games or security holes, all account balances of terminated accounts are forfeited in favour of 500 Casino.

Now, moving to OP's topic, I assume no one invite UserU to this thread? Allow me to send my regards, then.

[milka42224]

Most often I play outside the home, mainly in cafes or internet clubs.

Perhaps this is why 500 casinos thought so

It's possible. These casinos have automated systems that can link accounts that have logged in using the same device ID, or even IP addresses. Your task now is to urge out that you are not connected to any of the said accounts, if indeed you are innocent.

Perhaps a third party can help out with the mediation process. You could start with casinoguru and askgamblers as suggested.

The most annoying thing is that 500 casinos don't even want to listen to me and just ignore me. I'm a human being too. Why play on my feelings

[holydarkness]

Most often I play outside the home, mainly in cafes or internet clubs.

Perhaps this is why 500 casinos thought so

It's possible. These casinos have automated systems that can link accounts that have logged in using the same device ID, or even IP addresses. Your task now is to urge out that you are not connected to any of the said accounts, if indeed you are innocent.

Perhaps a third party can help out with the mediation process. You could start with casinoguru and askgamblers as suggested.

The most annoying thing is that 500 casinos don't even want to listen to me and just ignore me. I'm a human being too. Why play on my feelings

Let's... have a tad bit more patience. I've PMed UserU, he'll hopefully come and address this issue on this thread once he come online and notice my PM.

As for why they "play on your feeling", I believe [if we suppose the situation here is simply due to that you played on internet cafe] it's a case of departmental communication. It's not that they're intentionally tried to play with their customer, I think it's simply customer support team just get a reply from the security team and provided you with the information provided to them, without being able to look into the log themselves.

Hopefully, this situation can be solved when their representative come and have another look at your case.

[milka42224]

Most often I play outside the home, mainly in cafes or internet clubs.

Perhaps this is why 500 casinos thought so

It's possible. These casinos have automated systems that can link accounts that have logged in using the same device ID, or even IP addresses. Your task now is to urge out that you are not connected to any of the said accounts, if indeed you are innocent.

Perhaps a third party can help out with the mediation process. You could start with casinoguru and askgamblers as suggested.

The most annoying thing is that 500 casinos don't even want to listen to me and just ignore me. I'm a human being too. Why play on my feelings

Let's... have a tad bit more patience. I've PMed UserU, he'll hopefully come and address this issue on this thread once he come online and notice my PM.

As for why they "play on your feeling", I believe [if we suppose the situation here is simply due to that you played on internet cafe] it's a case of departmental communication. It's not that they're intentionally tried to play with their customer, I think it's simply customer support team just get a reply from the security team and provided you with the information provided to them, without being able to look into the log themselves.

Hopefully, this situation can be solved when their representative come and have another look at your case.

Thank you so much for your support, I appreciate it.

[UserU]

Thanks holydarkness for the ping, I've forwarded this case to the appropriate (Sportsbook) department as they are the ones that have all the info.