Bustabit problem

[Hancocks]

Hi all

Just posting a problem I am having with Bustabit.  Essentially they are not processing a 120K bit withdrawal for me as I cannot "authorize" it from my email as I accidently deleted the temp email.  This is the letter I sent these guys explaining, what's a reasonable amount of time to wait and will they pay me? To date NO response over a relatively minor amount of money
------
Hi good afternoon
I own the xxx account on BaB
I wrote customer service this morning but thought I would follow up with a personal email

I processed a .12 BTC withdrawal this morning from the xxx BaB account and when I tried to access my (temp) email to authorize the withdrawal I could not as I inadvertently deleted the email account (by deleting browser history) and had not made a note of it.  When I try to log back in I am unsuccessful as I am asked to authorize the login in this email account that no longer exists so the .12 BTC withdrawal remains pending

I have attached a pdf screenshot of the xxx account withdrawals page
My pw for the account is xxx
My most recent deposit came from this address: xxx

As I say, I don't have access to my temp email anymore because I deleted my history on the browser and forgot to write down the address, it was the xxxx domain

Could you kindly process the pending transaction and either change my email to this one (xxx) or I can re register a new BaB account if you prefer

Thank you

[Mahanton]

Try to message https://bitcointalk.org/index.php?action=profile;u=935622
In regarding your problem and might be able to sort it out.

If you could provide those internal screenshot of that account the they might be considering it but since accessing an account wont be a solid proof
the they might be asking for more information. Email verification for such withdrawal confirmation is always been that crucial operation which if
they would really be believing that you dont have already access to that email. Totally that hard to believe on but well it would always falls
down into their own jurisdiction and decision whether this one would be have some exemptions?

[Hancocks]

Thank you for the kind advice

I provided internal screenshot, password and address last deposit came from.  Still no response

"Daniel Evans" is not accepting pm's on here from "newbies"

Not sure why they are treating me like this, funds I sent over were fine, cleared properly etc and it should be a simple matter for them to just approve the withdrawal
that I originally requested and is sitting pending because I can't access the (now deleted) email account

All the best

[Findingnemo]

Thank you for the kind advice

I provided internal screenshot, password and address last deposit came from.  Still no response

"Daniel Evans" is not accepting pm's on here from "newbies"

Not sure why they are treating me like this, funds I sent over were fine, cleared properly etc and it should be a simple matter for them to just approve the withdrawal

I understand your frustration but you also may have to take a look at this

.
.The user is responsible for securing their login credentials. The operator shall not be liable for lost user accounts or the funds contained within or any other resulting damages
.
.

I don't know how long you have been waiting for their reply but usually it is one of the site with good customer support.

If you can't able to contact @devans via PM then address your situation in their ANN bustabit – The original crash game Surely, you will get a response since he is active in bitcointalk.

[Hancocks]

I'll be very unhappy if they start trying to hide behind their TOS on a lightweight problem like this.  I sent screenshots of the account (before I lost the email) and all I want is a withdrawal that I already processed (but didnt' "authorise")

[Kemarit]

Thank you for the kind advice

I provided internal screenshot, password and address last deposit came from.  Still no response

"Daniel Evans" is not accepting pm's on here from "newbies"

Not sure why they are treating me like this, funds I sent over were fine, cleared properly etc and it should be a simple matter for them to just approve the withdrawal
that I originally requested and is sitting pending because I can't access the (now deleted) email account

All the best

Maybe just give them a couple days and see how it goes. Perhaps they are looking at it internally and what went wrong and what could be the solution in your problem.

In any case, they have what we call a ANN thread: https://bitcointalk.org/index.php?topic=2897545.0.

You can post your issues there and hopefully they will reply.

[Hancocks]

ok thank you!

[Nrcewker]

Thank you for the kind advice

I provided internal screenshot, password and address last deposit came from.  Still no response

"Daniel Evans" is not accepting pm's on here from "newbies"

Don’t violate the golden rule mate. Never share your password with anybody other than you. No matter what’s the case is, don’t share your password. I understand that the amount that is stuck is huge, but don’t share your password even with the admin. Send multiple support messages to the team, and if not responding then wait for few time. The site is very trusted and operating from many years. So let’s hope for the best.

[yahoo62278]

Thank you for the kind advice

I provided internal screenshot, password and address last deposit came from.  Still no response

"Daniel Evans" is not accepting pm's on here from "newbies"

Not sure why they are treating me like this, funds I sent over were fine, cleared properly etc and it should be a simple matter for them to just approve the withdrawal
that I originally requested and is sitting pending because I can't access the (now deleted) email account

All the best

I sent a pm to devans for you. Hopefully you get a reply and get things solved. However it goes, good luck with the issue.

[hopenotlate]

- snip -

Not sure why they are treating me like this, funds I sent over were fine, cleared properly etc and it should be a simple matter for them to just approve the withdrawal
that I originally requested and is sitting pending because I can't access the (now deleted) email account

All the best

They are not treating you bad, on the contrary they are protecting you by an eventual hack of your account and preventing you from losing your funds : they have to be sure the real owner it's really you and until that moment by not authorizing any withdrawal they are just assuring the safety of your money.

Am quite confident that everything will be sorted out properly if your statements are genuine.

Good luck with it.

[Hancocks]

The difficulty is, is that this site is not responding at all. No pleasant "stfu we're working on it" or anything, just silence

Obviously .12 BTC is not a lot of money these days but still I would appreciate knowing if they are going to honor their obligation to fix a fairly simple problem

I will wait patiently but some feedback from "daniel", or whomever runs the place would be gratifying

Thanks for everyone's help in this matter

[Findingnemo]

The difficulty is, is that this site is not responding at all. No pleasant "stfu we're working on it" or anything, just silence

Obviously .12 BTC is not a lot of money these days but still I would appreciate knowing if they are going to honor their obligation to fix a fairly simple problem

I will wait patiently but some feedback from "daniel", or whomever runs the place would be gratifying

Thanks for everyone's help in this matter

12 hours passed since the creation of this thread so I assume you have been having issues for more than 24 hours but I would say at least give them 48 to 72 hours that is the most usual time to get a response for a support ticket created but it can vary too.

@yahoo6227 said that he sent a PM to devans regarding this issue, so give him some time to respond, hurrying too much will do nothing but make yourself frustrated.

[Wiwo]

Thank you for the kind advice

I provided internal screenshot, password and address last deposit came from.  Still no response

"Daniel Evans" is not accepting pm's on here from "newbies"

Not sure why they are treating me like this, funds I sent over were fine, cleared properly etc and it should be a simple matter for them to just approve the withdrawal
that I originally requested and is sitting pending because I can't access the (now deleted) email account

All the best

I sent a pm to devans for you. Hopefully you get a reply and get things solved. However it goes, good luck with the issue.

Yeah really good luck because until we hear the team side of the story we won't know what really at both ends,  and judging based on the current facts will be very unbiased,  so the best advice os for ops to still send a reminder to the team as a follow up email including all necessary evidence.

If it be a casino like stay,  the balance will still be in the account until the right email code is entered before the balance deduction will be made,  and it that is the case why ops do not have much to worry about losing the money because in the long run he will either have to go through KYC to change to new email.

[dimonstration]

The difficulty is, is that this site is not responding at all. No pleasant "stfu we're working on it" or anything, just silence

Obviously .12 BTC is not a lot of money these days but still I would appreciate knowing if they are going to honor their obligation to fix a fairly simple problem

I will wait patiently but some feedback from "daniel", or whomever runs the place would be gratifying

Thanks for everyone's help in this matter

Do you manage to KYC on the casino before because this is you only chance to prove ownership to your account without your email because all info about your casino account can be easily view once the account was hacked so this process is very crucial since there’s a possibility that account was hacked.

Other solution is to request withdraw your balance on the wallet address that you previously use for withdrawal. This will surely verify that you are the original owner.

[Hancocks]

All
Thank you again for your help on this

Daniel from BaB contacted me and we found a solution

So all is well

Thanks again for your kind assistance

[Wiwo]

All
Thank you again for your help on this

Daniel from BaB contacted me and we found a solution

So all is well

Thanks again for your kind assistance

Glad to see that this issue was resolved and you say all is well at this moment and this is a big relief to the Bustabit team for being able to help gamblers out even though is obvious that the mistake is from the gambler.

This is what differentiates between a scam casino and the reputable one through his professional they treat issues as regard with large funds withdrawals,  you can also lock this thread right now.

[Saint-loup]

Have you ever made a withdrawal to a non custodial Bitcoin address before? That is to say an address from which you possess the private key? Because if you are able to sign a message from this address it would prove to them you are really the owner of the account.

[Fivestar4everMVP]

All
Thank you again for your help on this

Daniel from BaB contacted me and we found a solution

So all is well

Thanks again for your kind assistance

Glad to see that this issue was resolved and you say all is well at this moment and this is a big relief to the Bustabit team for being able to help gamblers out even though is obvious that the mistake is from the gambler.

This is what differentiates between a scam casino and the reputable one through his professional they treat issues as regard with large funds withdrawals,  you can also lock this thread right now.

I doubt if OP will ever be back to lock this thread, he or she can only come back if he or she encounters another issue which will require the help of the community, unfortunately, this attitude is very common with newbie accounts whereas they only tend to remember this forum when they encounter an issue.

Anyways, the above is not so important after all, the most important is that the OPs problems have been solved, and thanks to the Bustabit team for reaching out to the op and providing a solution to his problem without putting him through any form of hassles, this is very commendable honestly, and also adds positively to the reputation of Bustabit.

[www.Gambler.Casino]

It's good that the problem has been solved 

[Wiwo]

All
Thank you again for your help on this

Daniel from BaB contacted me and we found a solution

So all is well

Thanks again for your kind assistance

Glad to see that this issue was resolved and you say all is well at this moment and this is a big relief to the Bustabit team for being able to help gamblers out even though is obvious that the mistake is from the gambler.

This is what differentiates between a scam casino and the reputable one through his professional they treat issues as regard with large funds withdrawals,  you can also lock this thread right now.

I doubt if OP will ever be back to lock this thread, he or she can only come back if he or she encounters another issue which will require the help of the community, unfortunately, this attitude is very common with newbie accounts whereas they only tend to remember this forum when they encounter an issue.

Anyways, the above is not so important after all, the most important is that the OPs problems have been solved, and thanks to the Bustabit team for reaching out to the op and providing a solution to his problem without putting him through any form of hassles, this is very commendable honestly, and also adds positively to the reputation of Bustabit.

Well I already did report the thread for moderators lock,  this is the only option if the old have abandoned this thread after having is issues resolved quite unfair to other forum members when newbies don't read the rule for the creation of a thread and what to do after your problems or questions have been resolved by locking the thread to point out to everyone that you do already received answers to you queries.

But then some just decide to use the forum the way it suits them,  I am sure the ops could have still been around if his issues had not been resolved,  and more also we have to look back at something we must pay details to while answering or commenting on this thread going forward.