$6,000 Stuck on Bitsar.com Exchange. Offering 30% reward for recovery

[MagicWind]

Original topic here: https://bitcointalk.org/index.php?topic=5457393.40

I deposit a small amount in the exchange it works. So I went and deposit a larger amount ~$6,000 and my coins can't withdraw. The coins are "processing" for days. The email support doesn't answer me.

I trust it with my coins because I read user review from Ratimov.  But now... for sure not. I don't know if this exchange scams me or it's a technical problems. 

Offer 30% to anybody who can contact this exchange owner to get my coins "unstuck"

[1714610488]

1714610488

[1714610488]

1714610488

[Jawhead999]

You need to post the evidence where you send the coins, the trading history on the exchange or anything else that related with this accusation.

It's not really good to rely only one user when you want to trade with big amount of money, there's a chance he might not face a problem because he trade small amount of money. Some services are selective scammers, although I didn't mean to say bitsar is scam when there's no evidence.

[holydarkness]

Can you still log in to your account? If so, can you provide screenshot of this delayed withdrawal that's stuck on "processing" phase? Whether it's technical or a scam, we'll get a clearer picture when more context and proof are provided.

Meanwhile, I'll try PMing their representative and invite them here.Their last online activity was more than two weeks ago, but it worth the shot.

[examplens]

Can you still log in to your account?

It is not necessary to register an account for ordinary exchange, only for spot trading. At least that's what they claimed.
The OP should definitely offer us more information along with the attached evidence.

The Instant Exchange feature on the homepage does not require you to create an account. However, you have to sign up in order to use the Spot Trading.

[suzanne5223]

Original topic here: https://bitcointalk.org/index.php?topic=5457393.40

I deposit a small amount in the exchange it works. So I went and deposit a larger amount ~$6,000 and my coins can't withdraw. The coins are "processing" for days. The email support doesn't answer me.

I trust it with my coins because I read user review from Ratimov.  But now... for sure not. I don't know if this exchange scams me or it's a technical problems. 

Offer 30% to anybody who can contact this exchange owner to get my coins "unstuck"

Sorry about what you're currently experiencing.
The golden rule of the crypto market is to always DYOR not the review made by the user of the forum no matter the person's rank because we have a situation where a good online project turns back and we have seen it in many exchanges (an example is FTX).
I checked the exchange one of the red flags I see is there's no support. You shouldn't have used a no-KYC exchange that didn't provide social or telegram you can reach out to them if you have an issue. All the reputable decentralized exchanges I know Fixedfloat and Bisq have would an unpopular exchange wont have it.

I looked through their website and I see an email address here. You can contact them if you're lucky.
Hope you still have your order ID

[acroman08]

it seems like they have a telegram, try contacting them there, they might be active there. I checked their Twitter/X page and their Facebook page and the last time they posted there was more than 2 weeks ago.

anyway, if it is possible, would you mind posting screenshots of your deposit, withdrawal request, chat/email to their support, etc... as evidence? and if there is any sensitive info, you can cover it up.

[tetaeridanus]

Ratimov is a really respected and trustworthy member of this community; to say that just because he said a exchange is good; doesn't mean the exchange can't rugpull or do a scam; just like another member told here, there are selective scammers in the world wide web, they will seem nice to many for months or maybe years before making an exit scam; we have seen it many times over the years and still see it everyday. There is nothing we can do about it, even a worldwide trusted exchange can scam; that's why I hate the idea of central bodies however internet will always have some problem in trust I sadly believe.

I don't want to or can't say Bitsar.com is a scam since it's the first time I am hearing of them so; if you write more details about the occurance and link us the screenshots on your deposits, previous withdrawals(succeeded) , what the system says when you try to withdraw now and the conversation you are trying to make with the support; I and the other forum members will try to look what is wrong or not and maybe lead you accordingly. Sorry for your hard time with Bitsar.com and I hope it resolves very soon in your favor.

Best

Tetaeridanus

[tetaeridanus]

Ratimov is a really respected and trustworthy member of this community; to say that just because he said a exchange is good; doesn't mean the exchange can't rugpull or do a scam; just like another member told here, there are selective scammers in the world wide web, they will seem nice to many for months or maybe years before making an exit scam; we have seen it many times over the years and still see it everyday. There is nothing we can do about it, even a worldwide trusted exchange can scam; that's why I hate the idea of central bodies however internet will always have some problem in trust I sadly believe.

Let's start with the fact that I never said that the exchange was good, and even more so, I never recommended it to anyone as a reliable exchange. I wrote a review about this exchange, where I fully tested the capabilities of this exchange, and then wrote about its advantages and disadvantages. My review is here: https://bitcointalk.org/index.php?topic=5457393.msg62834156#msg62834156

OP himself made a serious mistake when working with centralized services, he sent a large amount in full. I have always recommended and advised one and all that large sums should be divided into several parts. Always:

6. Deposit/Withdrawal
- Never try to make a large exchange with one transaction. For example, I want to exchange 10,000 USDT for Bitcoin. I will never deposit the entire amount in one transaction, it is better to break large amounts into several parts, then the risk of losing the entire amount is greatly reduced. Of course, you increase your fees, but it's better to lose 20 bucks in fees than to lose everything and then write numerous complaints all over the Internet that the exchange is holding your funds.

- It’s definitely not worth sending large amounts to low-liquid exchanges, especially if you don’t pass KYC there, this increases the chances of blocking, since the exchange makes good money due to such cases. If you look at all the complaints about the blocking of user funds on this forum, then there we will most often meet various no-name exchanges.

If OP used risk diversification, he would split his $6,000 into 4 or 5 parts and send them one by one as the funds come back. Of course, he would have spent a little money on extra commissions, but he would have saved most of this amount. He saved on commissions, but lost all his sent money.

Sorry Ratimov, I was quoting the OP when saying you said Bitsar.com is a good exchange; it seems like those are OP's words. Sorry for the misunderstanding.

[EarnOnVictor]

It's unfortunate that people like this might not let those who could help the genuine people take them seriously anymore. 28 hours have passed since the OP made this allegation but the common post of evidence can't be furnished by he/she here. This is a money matter, I believe if the allegation was real, the OP would have visited this page times without a number to keep it active in a bit for possible help.

This is not the first time that some unscrupulous elements would come out from a rival business just to tarnish the image of others. I hope the moderators can pull the topic down if the OP does not address this in another 24 hours.

[Aanuoluwatofunmi]

I deposit a small amount in the exchange it works. So I went and deposit a larger amount ~$6,000 and my coins can't withdraw. The coins are "processing" for days. The email support doesn't answer me.

When you first made your deposit on the exchange, does it work for you that you placed withdrawal and it went, secondly, have you ever contacted the support line before you received this error response or this was your first time ever attempts on reaching out to them, thirdly, are you very sure that you have read and understand their policy and conditions well before using their exchange.

I trust it with my coins because I read user review from Ratimov.  But now... for sure not. I don't know if this exchange scams me or it's a technical problems.

I think you have partially answered yourself here, they may be having technical issues, anyone can post on any exchange here, it's for you to decide at your own risk in using them.

[Apocollapse]

When you first made your deposit on the exchange, does it work for you that you placed withdrawal and it went, secondly, have you ever contacted the support line before you received this error response or this was your first time ever attempts on reaching out to them, thirdly, are you very sure that you have read and understand their policy and conditions well before using their exchange.

I mean, read the topic first.

He has said if he successfully trade small amount money for the first time and secondly the @OP has contact the email support, but receive any response after next few days.

As for the policy and condition, I don't think it's a matter when you're trade using an instant exchange.

[Rikafip]

I deposit a small amount in the exchange it works. So I went and deposit a larger amount ~$6,000 and my coins can't withdraw. The coins are "processing" for days. The email support doesn't answer me.

Have you tried contacting them via social media, or maybe even applied some pressure on them that way in order to get a reply. By the way, did they ask you for KYC or anything of that sort, or it just says "processing" for days and that's about it? And exactly how many days its stuck like that?

Offer 30% to anybody who can contact this exchange owner to get my coins "unstuck"[/i]

Beware of the scammers who may want to ask you for money in advance in order to "get" your money out.

[MagicWind]

Want to kindly thank everybody for the advice. I don't read this topic last 2 days because I got no hope of getting my money. 

It's unfortunate that people like this might not let those who could help the genuine people take them seriously anymore. 28 hours have passed since the OP made this allegation but the common post of evidence can't be furnished by he/she here. This is a money matter, I believe if the allegation was real, the OP would have visited this page times without a number to keep it active in a bit for possible help.

This is not the first time that some unscrupulous elements would come out from a rival business just to tarnish the image of others. I hope the moderators can pull the topic down if the OP does not address this in another 24 hours.

https://ibb.co/bNvbTDk

It can't withdraw my coins.... forever it's "pending" state

I deposit a small amount in the exchange it works. So I went and deposit a larger amount ~$6,000 and my coins can't withdraw. The coins are "processing" for days. The email support doesn't answer me.

When you first made your deposit on the exchange, does it work for you that you placed withdrawal and it went, secondly, have you ever contacted the support line before you received this error response or this was your first time ever attempts on reaching out to them, thirdly, are you very sure that you have read and understand their policy and conditions well before using their exchange.

I trust it with my coins because I read user review from Ratimov.  But now... for sure not. I don't know if this exchange scams me or it's a technical problems.

I think you have partially answered yourself here, they may be having technical issues, anyone can post on any exchange here, it's for you to decide at your own risk in using them.

I don't hold against Bitsar if it's technical problems. I'll delete my posts. I don't call it a scam. What can I think? The exchange holding my money and no answer or informations.

The email support don't answer. They ignore me or the emails not read.

I deposit a small amount in the exchange it works. So I went and deposit a larger amount ~$6,000 and my coins can't withdraw. The coins are "processing" for days. The email support doesn't answer me.

Have you tried contacting them via social media, or maybe even applied some pressure on them that way in order to get a reply. By the way, did they ask you for KYC or anything of that sort, or it just says "processing" for days and that's about it? And exactly how many days its stuck like that?

Offer 30% to anybody who can contact this exchange owner to get my coins "unstuck"[/i]

Beware of the scammers who may want to ask you for money in advance in order to "get" your money out.

The owner doesn't post on his Twitter/Telegram last time on September. No answer to the emails.  No answer on the forum. What can I think? He is gone with the money.


Ethereum wallet for Bitsar.com: https://etherscan.io/address/0x0e747eb2ff0f26fb77c3a1ea67ee07fac2dbb783


Another thing I don't know I'm reading this right.... Bitsar is processing many small withdrawals but not mine. Why don't they let me withdraw?

[Rikafip]

I don't hold against Bitsar if it's technical problems. I'll delete my posts. I don't call it a scam. What can I think? The exchange holding my money and no answer or informations.

The email support don't answer. They ignore me or the emails not read.

True, this doesn't look goot at all, and any reputable exchange would make an annoucement if they ahve tehnical issues, or at least they would ask you for some extra verification if that's the reason for delaying the withdrawal.

The owner doesn't post on his Twitter/Telegram last time on September. No answer to the emails.  No answer on the forum. What can I think? He is gone with the money.

I think that its still worth it to leava comment on their Tweets as that way you may get their attention and maybe even stop someone from making a mistake and depositing money there.

Another thing I don't know I'm reading this right.... Bitsar is processing many small withdrawals but not mine. Why don't they let me withdraw?

They are possibly doing what they did to you, allowing small withdarwals so people think that they are legit and then when they deposit larger amount, fun starts. That's of course assuming that they are scammers and not just having tehcnial issues but sucking at customer support.

[Solosanz]

It can't withdraw my coins.... forever it's "pending" state

I think it's clear enough to see if Bitsar didn't processing the withdrawal, to be honest it looks strange where they not complete it for 3 days when they're an instant exchange. Although no one seems have a way to get in touch with the Bitsar's internal team, but I will give a negative feedback and hope there's a good news.

[holydarkness]

[...] Although no one seems have a way to get in touch with the Bitsar's internal team, but I will give a negative feedback and hope there's a good news.

I sent them a PM yesterday, inviting them to this case. They've not going online for a while, so there's a huge chance they won't notice my PM [though the default setting of the forum should send a notification email when someone sent us a PM], but when they're coming back online and don't bother clearing issues here [and suppose OP's transaction still stuck at this current state], well... for OP's sake, let's hope we don't have come to that situation.

[aioc]

Offer 30% to anybody who can contact this exchange owner to get my coins "unstuck"[/i]

Beware of the scammers who may want to ask you for money in advance to "get" your money out.

I hope OP will get his money, he should not post an offer for recovery of his money, the community is more than willing to help him recover his funds by giving him suggestions and finding ways to resolve the issue, this will only invite people to scam you.

There's a possibility that one of their staff could see your posts and facilitate your withdrawal, so they get A portion of your money and are not tagged, you deserve your money nothing less if you want to give rewards for help don't specify the amount or it should not be 30%.
By posting this issue here you are helping people to think twice before trading here, if they want to keep their good reputation then they should process your withdrawal.

[_BlackStar]

The owner doesn't post on his Twitter/Telegram last time on September. No answer to the emails.  No answer on the forum. What can I think? He is gone with the money.

The chances are like that - so anyone should stay away from them if they don't want to experience the same case. I hope you will get good news soon and get back your money.

But wait -have you also tried contacting them via the 24-hour online customer service system? They have that service too - so give it a try.

I think we need to warn people to stay away for a while until they solved out what the problem is.

[Saisher]

The owner doesn't post on his Twitter/Telegram last time on September. No answer to the emails.  No answer on the forum. What can I think? He is gone with the money.

That's a big warning sign, these are the two popular channels where the administrators of any platforms will announce updates from time to time and updates should not take a month, email support is very important, they either ignore it or they exit scam, I always check for latest updates on social media and there channel if you can not contact them, then it's possible they are on exit scam that's what scammers do they cease their support and stop updating their social media account.
With your bad experience, people should stop using their platform until this is resolved.

[suzanne5223]

I checked the exchange one of the red flags I see is there's no support. You shouldn't have used a no-KYC exchange that didn't provide social or telegram you can reach out to them if you have an issue.

This exchange has social networks, you should better check the information:

I am talking about the things I found on their website cause I don't know much about the information provided about the exchange in your thread and if you also check their website you'll see that what they have there is only their email.