BC.Game - can't withdraw 7.97 BTC

[dplay]

What happened:
BC.Game casino is withholding my balance of 7.97 BTC. During my play there I've deposited about 7.1 BTC and I've withdrawn 2.5 BTC. I was playing blackjack and participating in the daily tournaments which I won several times.

I tried another withdrawal on the 8th of October, got a popup saying "Permission denied". I've been told to submit the KYC documents which I promptly did. In the following days, whenever I inquired about the status of my account the support would reply with the same simple answer "check back in X days" or write an email (to which I did not receive a response).

I submitted a complaint to askgamblers as it appears their rep is active there. The rep claimed the following:

We recently placed a temporary restriction on your account while conducting a comprehensive investigation into your blackjack betting activities on BC Originals Blackjack. Following a thorough review, I can inform you that we will be returning the funds you initially deposited into your account only. All bonuses and other funds will be removed.

They failed to provide any evidence to askgamblers and the complaint remained unresolved. Obviously, there's no foul play involved, they are making up excuses to not pay.

I've just contacted support again, now they're giving me the run-around as it seems this info is clearly available to them:

To begin the verification process, please send us an email to support@bc.game , together with the following information.
Subject: Withdrawal Permission Off
1. BCGame Username
2. Registered Email Address
3. One Deposit Transaction (TXID)
4. Commonly used IP Address
5. Commonly used device
Note - the email must be sent from the email address registered to your BCGame account
Please be patient, it can take up to a week for the email team to revert. Thank you!

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=2503677

Reference Link:
https://www.askgamblers.com/casino-complaints/bc-game-casino-kyc-takes-indefinitely-long

Amount Scammed:
7.97 BTC

Payment Method:
BTC

PM/Chat Logs:
The only two times the casino has addressed the issue is on screenshots below. One is a response to the AskGamblers complaint, the other is a response to an email.





Nov 10th update:

It appears they have reopened the complaint at AG and have posted the following:



This was my response:

[Coin_trader]

The main problem here is BC rarely address any relevant complaints here that involved huge amount. They still have some pending cases that acknowledge but failed to answer back just like yours.

It’s funny how they are accusing for something that involves their house blackjack while it’s their product and have a total control on it so the result of investigation should be done instantly. I highly suggest to still pursue your case on AG and don’t expect much here since they are acting strangely quiet recently. They also pause their signature campaigns at the same time when many issue hits them.

BTW do you contact their support after their last message on the AG. Their last reply in there shows that they want you to reach them out through the casino support. Also do you get already your initial deposit refund?

[dplay]

It’s funny how they are accusing for something that involves their house blackjack while it’s their product and have a total control on it so the result of investigation should be done instantly.

There's nothing suspect about their blackjack, it's provably fair and I've lost a decent amount playing it. I'm only in profit due to the loyalty scheme and tournament wins.

I highly suggest to still pursue your case on AG and don’t expect much here since they are acting strangely quiet recently.

They failed to respond in proper time to the complaint so it's been closed and marked as unresolved.

BTW do you contact their support after their last message on the AG. Their last reply in there shows that they want you to reach them out through the casino support. Also do you get already your initial deposit refund?

Yes, I actually just received a reply, they're claiming to be reviewing my account and apologizing for taking so long, so we'll see.

Also do you get already your initial deposit refund?

Nope, the withdraw function is still locked.

[EarnOnVictor]

I blame the OP for leaving such a huge amount in a casino, and it would be more difficult this time they've parted ways with the forum. I don't know why you guys are not playing smart, any money in a custodial arrangement is technically not your money as they can do and undo. The lack of regulations and sanctions has also emboldened them.

Next time, you might want to have 5 different casinos to split your money and divide the risk.

[Coin_trader]

BTW do you contact their support after their last message on the AG. Their last reply in there shows that they want you to reach them out through the casino support. Also do you get already your initial deposit refund?

Yes, I actually just received a reply, they're claiming to be reviewing my account and apologizing for taking so long, so we'll see.

What platform they use to reply you and when did they response to your inquiry? Keep us updated so that other user that having trouble with them has chance to recover their funds.

Also do you get already your initial deposit refund?

Nope, the withdraw function is still locked.

Lol. Their reply on AG seems like they allow you to withdraw the refund yet they are still holding it until the investigation. It’s really to be on your situation considering that Bitcoin price is pumping right now while you can’t get out your funds out of the casino


Can you specify how much is your initial bankroll out of the total amount you are holding in there right now?

[dplay]

What platform they use to reply you and when did they response to your inquiry? Keep us updated so that other user that having trouble with them has chance to recover their funds.

They replied via email. I'll definitely update the thread with fresh info.

Can you specify how much is your initial bankroll out of the total amount you are holding in there right now?

As mentioned in the opening post, my current balance with the casino is 7.97btc. The sum total of my deposits is 7.1btc and the sum of my withdrawals is 2.5btc.

[dplay]

I blame the OP for leaving such a huge amount in a casino

You blame me here for what exactly?

[Coin_trader]

Can you specify how much is your initial bankroll out of the total amount you are holding in there right now?

As mentioned in the opening post, my current balance with the casino is 7.97btc. The sum total of my deposits is 7.1btc and the sum of my withdrawals is 2.5btc.

I didn’t notice the opening remark money break down probably due to the total amount involved is already stated on the title.

It will be better if you will use the proper scam accusation report report so that it’s easy to grasp your case details since reading the whole post is a bit time consuming just get the summary.

Code:

[b]You can use this format:[/b]
[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

Use talkimg.com to upload picture such as screenshots of conversations with the support and the AG since not all user here is a fan of clicking external link. Wish you a GL on your case.

[shasan]

I don't think they are scamming. I think they will verify whether you have done anything wrong or not that's why they have asked the thing which you have mentioned. If they scam you then they would scam all the amount instead of giving you the withdrawal of the deposit amount 7.1BTC.

[rohang]

OP obviously  they are alleging some foul play with your blackjack bets,

As long as you have acess to your account i would advise you to make a backup of all your bet history etc, incase it is needed. 

Do u know whats your win/loss ratio? when did u start playing on bc ?

[AHOYBRAUSE]

I don't think they are scamming. I think they will verify whether you have done anything wrong or not that's why they have asked the thing which you have mentioned. If they scam you then they would scam all the amount instead of giving you the withdrawal of the deposit amount 7.1BTC.

Well, they are free rolling him, in my eyes that is a scam.
How can you cheat at blackjack, a supposably "provably fair" game. How they even come up with this is beyond me.

Also, when casinos refuse to show evidence of their accusation, even to a 3rd party mediator, that is always a bad sign in my opinion. When you have a solid case you can show your cards and the case is solved and your reputation is good.

Of course we never see the full truth but when they take deposits and bets of players they should honour their winnings as well, and not come up with some strange excuses not to pay.

[EarnOnVictor]

I blame the OP for leaving such a huge amount in a casino

You blame me here for what exactly?

Don't get it twisted pal, it's your money and you can do it with whatever you like, I was only blaming you for trusting a custodial arrangement with such a big money.

I don't know the size of your pocket and the amount might even be little to you, regardless, it's your own, not theirs, which is why it's good to be smart with financial dealings, especially if the signing of contracts is not on papers with your lawyers/legal advisers present.

The moment I realized I was good at trading, I made sure to maintain 5 different brokers with the highest reputations to avoid them being greedy when I compound more profits. This is a very wise idea, which was what I was referring to, not entirely blaming you but the undeserved trust you had in BC.Game.

[AbuBhakar]

I never noticed how scary online casinos can be honestly, hope you are able to get your money back man.

This is just an isolated case. You encounter this kind of problem if you will only use trusted casino brand that runs for a long time without any major concern like Duelbits. Bc.game recently slow down with their bonus program that result for their security to be extra tighten when regards to bonus.

Bc.game is already in communication with OP so everything might be fine soon. It’s important to don’t deposit what you can’t afford to in a casino to aboid being on this kind of chaotic situation.

[Kirito89]

I've just contacted support again, now they're giving me the run-around:

To begin the verification process, please send us an email to support@bc.game , together with the following information.
Subject: Withdrawal Permission Off
1. BCGame Username
2. Registered Email Address
3. One Deposit Transaction (TXID)
4. Commonly used IP Address
5. Commonly used device
Note - the email must be sent from the email address registered to your BCGame account
Please be patient, it can take up to a week for the email team to revert. Thank you!

Hey OP,

This part, regularly with casinos they require this information to prove the account hasn't switched hands and it's still the original account owner. So have you perhaps changed devices/location recently? Might explain why they require this information.


The part about analyzing your Blackjack bets does seem weird since their in-house BJ game is provably fair.
Regardless I assume you have access to all the info they've requested and I see no reason for them not to unlock your withdrawals once you provide that information.

[dplay]

Can you specify how much is your initial bankroll out of the total amount you are holding in there right now?

As mentioned in the opening post, my current balance with the casino is 7.97btc. The sum total of my deposits is 7.1btc and the sum of my withdrawals is 2.5btc.

I didn’t notice the opening remark money break down probably due to the total amount involved is already stated on the title.

It will be better if you will use the proper scam accusation report report so that it’s easy to grasp your case details since reading the whole post is a bit time consuming just get the summary.

Code:

[b]You can use this format:[/b]
[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

Use talkimg.com to upload picture such as screenshots of conversations with the support and the AG since not all user here is a fan of clicking external link. Wish you a GL on your case.

Thanks, I've reformatted the original post and added screenshots.

[dplay]

I don't think they are scamming. I think they will verify whether you have done anything wrong or not that's why they have asked the thing which you have mentioned. If they scam you then they would scam all the amount instead of giving you the withdrawal of the deposit amount 7.1BTC.

Well this is going on for almost 3 weeks now, and despite their statements no funds have been released and therefore no progress has been made. It's highly suspect that any verification of the player or gaming patterns should take that long.

[dplay]

OP obviously  they are alleging some foul play with your blackjack bets,

As long as you have acess to your account i would advise you to make a backup of all your bet history etc, incase it is needed. 

Do u know whats your win/loss ratio? when did u start playing on bc ?

I've placed so many bets there that any attempt to document them all would be highly impractical.

[dplay]

I don't think they are scamming. I think they will verify whether you have done anything wrong or not that's why they have asked the thing which you have mentioned. If they scam you then they would scam all the amount instead of giving you the withdrawal of the deposit amount 7.1BTC.

Also, when casinos refuse to show evidence of their accusation, even to a 3rd party mediator, that is always a bad sign in my opinion. When you have a solid case you can show your cards and the case is solved and your reputation is good.

Straight to the point.

[dplay]

I've just contacted support again, now they're giving me the run-around:

To begin the verification process, please send us an email to support@bc.game , together with the following information.
Subject: Withdrawal Permission Off
1. BCGame Username
2. Registered Email Address
3. One Deposit Transaction (TXID)
4. Commonly used IP Address
5. Commonly used device
Note - the email must be sent from the email address registered to your BCGame account
Please be patient, it can take up to a week for the email team to revert. Thank you!

Hey OP,

This part, regularly with casinos they require this information to prove the account hasn't switched hands and it's still the original account owner. So have you perhaps changed devices/location recently? Might explain why they require this information.


The part about analyzing your Blackjack bets does seem weird since their in-house BJ game is provably fair.
Regardless I assume you have access to all the info they've requested and I see no reason for them not to unlock your withdrawals once you provide that information.

It seems like nonsense to me as if anyone had been multi-accounting they would have access to the same info, right?

Either way, account is about a month old, I've not used VPNs, I've played from my home computer exclusively. If there was any foul play involved the casino rep would've addressed it in the AG complaint and they would simply confiscate the money.

Also, as I mentioned earlier, I've lost money playing blackjack, I'm only in profit there due to winning the tournaments and getting the VIP stuff. That's why I think their claim that they're investigating anything is just a play to prolong things indefiniely.

[Mahdirakib]

It seems like nonsense to me as if anyone had been multi-accounting they would have access to the same info, right?

BCgame team has requested those information from you to verify the ownership of the account, it isn’t about the multi-accounting. I had to go through the same process on a different casino when my account was hacked.

Based on their response on Askgamblers, you are allowed to withdraw your initial deposit amount at this moment. And based on the email support response, they are still investigating on your betting activity and you may withdraw all the funds when the investigation will be completed. However, their silence on Askgamblers is worrisome. I have informed efialtis about your issue. Hopefully, he will ask BC.game team to make the process faster.