illegal and humiliating video verification in Rollbit.com

[ABCbits]

I would argue a little wiggle room that if their video verification includes logging out and into their platform, it can be accepted as a countermeasure of fraudulent activity by faking credentials for KYC, using someone else's ID for their KYC, but asking for a screenshare when accessing binance and google account is... I don't think they have any basis to justify this action and kinda upsetting.

I'll PM Razer and invite him to this thread, see what their defense for such invasive investigation.

Thanks for the heads up here, Holy!

OP was subject to further KYC checks due to the initial information not being enough to verify we were dealing with the true account controller.

Keep in mind this call, and any actions on the call, are completely voluntary. The sole purpose of such calls is to verify identity. These are specifically good for cases where we may expect prolific abuse (repeat abusers).

Video KYC interviews are certainly not unheard of. While it may be uncommon, it's not something exclusive to Rollbit. I'm aware of examples, including from personal experience, from much larger services than ours.

Excuse me, but it's disgusting and very privacy invasive. Would OP able to withdraw all of his balance if OP refuse the "voluntary" call? If i were OP, i would interpret it as mandatory to increase chance the balance can be withdrawn. But on positive side, it could be good counter measure against gambling addiction where some people would rather not gamble rather than get such treatment.

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[examplens]

OP was subject to further KYC checks due to the initial information not being enough to verify we were dealing with the true account controller.

Keep in mind this call, and any actions on the call, are completely voluntary. The sole purpose of such calls is to verify identity. These are specifically good for cases where we may expect prolific abuse (repeat abusers).

Honestly, this justification of yours is a bunch of nonsense. After this harassment, are you sure that the OP owns that Binance account and how do you confirm if someone does not have an account on Binance but uses instant (NO-KYC) exchange?
Can you state the reason for the initial KYC check and what exactly was missing to prove the ownership of the account, because you asked for additional harassment of the user?

Video KYC interviews are certainly not unheard of. While it may be uncommon, it's not something exclusive to Rollbit. I'm aware of examples, including from personal experience, from much larger services than ours.

I have never heard of someone requesting access to an exchange account or email inbox.

"Unusual" wouldn't be the first word I'd use to describe what OP is claiming Rollbit required of him, and it would have been nice if he'd provided some evidence that any of this actually happened, because if it is indeed true it's disturbing.  And OP, I'm not accusing you of lying; I'm just being skeptical of what I see as an extraordinary claim.

Honestly, when I first read the subject of this topic, I thought that they were asking for something perverse from him. 
They just announced about this disgrace, they don't seem to deny that this happened. The way Rollbit runs its business is exactly what we are fighting against on this forum.

[Rollbit Razer]

Of course, voluntary, only you forgot to say that if I refused to carry out your illegal actions, you would block me without a refund.

Would OP able to withdraw all of his balance if OP refuse the "voluntary" call?

We always refund users who are unable to complete verification steps.

There does not exist a single case where this is any different.

[Bsol93]

Of course, voluntary, only you forgot to say that if I refused to carry out your illegal actions, you would block me without a refund.

Would OP able to withdraw all of his balance if OP refuse the "voluntary" call?

We always refund users who are unable to complete verification steps.

There does not exist a single case where this is any different.

How does one get a refund? I’m being told i need to attend a Google meeting.

[DaveF]

Of course, voluntary, only you forgot to say that if I refused to carry out your illegal actions, you would block me without a refund.

Would OP able to withdraw all of his balance if OP refuse the "voluntary" call?

We always refund users who are unable to complete verification steps.

There does not exist a single case where this is any different.

Refund or withdraw?

1) Refund = you bet $10 you won $10 but you are only getting your original $10 back.
or
2)Withdraw = you bet $10 you won $10 here is your $20 and now you can no longer bet here.

I have no issues with #2 it's your house and your rules. But with #1 you could make the KYC so miserable on big wins that you get out of having to pay them.
I am not saying you have have done this, just that it leaves it open that you could.

-Dave

[Lucius]

~snip~
I hope I chose the right section of the forum. While I am not accusing the site of stealing money, I am accusing the site of having an illegal and humiliating video verification process.

To me, this topic would be more suitable for the Reputation board, considering that there are no scam elements in your story, unless you think that some of the data you provided during verification will be used for malicious purposes, which is of course something that comes as a risk during every verification, especially the kind you described.

~snip~
I read one KYC where you need to stand beside the street sign on your location and I thought this was asking too much until I saw this topic I wonder if yours is a special case that you need to undergo this procedure.
Or if this is their standard procedure.

I remember that as one of the strangest stories when it comes to verification, but nothing can surprise me anymore. Where are the good old days when you could walk into a casino and play whatever you wanted without being asked to prove everything possible and impossible?

Street Selfie? Why all these crazy requirements in the name of KYC verification?

[Latviand]

Rollbit must be really scared of people that's out there trying to steal from them or even exploit their system and I can get that but what OP has done for them is just a step too far for Rollbit, are they that scared of receiving complaints that they resort to this kind of bullshit? It's actually weird that they even want you to do those stuff when these kind of thing could be prevented if they just hire more developers that are interested in fixing their website security but no, it seems that Rollbit wants you to do those unnecessary and paranoid stuff for confirmation, does Rollbit need that much information to be secured? Are they guarding the garden of souls that you've got to be a human because God forbid it won't work when it's a different being?

[holydarkness]

I would argue a little wiggle room that if their video verification includes logging out and into their platform, it can be accepted as a countermeasure of fraudulent activity by faking credentials for KYC, using someone else's ID for their KYC, but asking for a screenshare when accessing binance and google account is... I don't think they have any basis to justify this action and kinda upsetting.

I'll PM Razer and invite him to this thread, see what their defense for such invasive investigation.

Thanks for the heads up here, Holy!

OP was subject to further KYC checks due to the initial information not being enough to verify we were dealing with the true account controller.

Keep in mind this call, and any actions on the call, are completely voluntary. The sole purpose of such calls is to verify identity. These are specifically good for cases where we may expect prolific abuse (repeat abusers).

Video KYC interviews are certainly not unheard of. While it may be uncommon, it's not something exclusive to Rollbit. I'm aware of examples, including from personal experience, from much larger services than ours.

video verification includes logging out and into their platform

We do wish it was this simple, but we see levels of sophistication that would easily circumvent checks like this.

I have to agree with several members here that it's a rather poor justification. I intially thought --half hoping-- you'll come and explain that this is not something normal and acceptable by your platform, that the security staff were requesting such invasive verification was doing it by their own initiative instead of your SOP, and that you'll make sure such... probing will not happen in the future. As I previously said, I can understand that you require your user to logging in and out of their account during video verification, but to show their google and binance account? I have to say I am not comfortable with "KYC" that deep.

I hope you can explain more, and perhaps answer what DaveF asked, it'll be helpful for me to write a neutral feedback to warn other [future] users of this... depth of KYC they might have to undergo, and their option, whether they'll get refund or are allowed to withdraw if they refuses to do so.

[AHOYBRAUSE]

I would argue a little wiggle room that if their video verification includes logging out and into their platform, it can be accepted as a countermeasure of fraudulent activity by faking credentials for KYC, using someone else's ID for their KYC, but asking for a screenshare when accessing binance and google account is... I don't think they have any basis to justify this action and kinda upsetting.

I'll PM Razer and invite him to this thread, see what their defense for such invasive investigation.

Thanks for the heads up here, Holy!

OP was subject to further KYC checks due to the initial information not being enough to verify we were dealing with the true account controller.

Keep in mind this call, and any actions on the call, are completely voluntary. The sole purpose of such calls is to verify identity. These are specifically good for cases where we may expect prolific abuse (repeat abusers).

Video KYC interviews are certainly not unheard of. While it may be uncommon, it's not something exclusive to Rollbit. I'm aware of examples, including from personal experience, from much larger services than ours.

video verification includes logging out and into their platform

We do wish it was this simple, but we see levels of sophistication that would easily circumvent checks like this.

Yet another ridiculous reply by this Razer guy.
He always replies like Rollbit did nothing wrong, yet we see so many complains lately.

Saying this was "completely voluntary" is the funniest part. OP would have never seen his money if he didn't accept it.

From the first time I heard of Rollbit I already knew they are up to no good, because they bought the customer data from the stake hack and used it to send promotion emails with bonus codes to stake VIP level players ( such as me ) . So I knew this site is a dump. After the bonus was cleared they asked for KYC AND a deposit to be able to withdraw, so far for "no strings attached" . I blew my 100$ in my account good bye, I would NEVER go through KYC at such a clown site.

[ineedhelpplease]

Honestly this is insane. I remember Rollbit KYC verification was the first time I ever completed KYC and I thought this process was a little invasive but I thought the process was all completely normal. I never thought about it this way until now.

I’ve been reading Razers post too, always replies to the Rollbit threads like he’s soulless instead of replying like a person. Which I also didn’t think much about either since the reason is understandable.

[acroman08]

Of course, voluntary, only you forgot to say that if I refused to carry out your illegal actions, you would block me without a refund.

Would OP able to withdraw all of his balance if OP refuse the "voluntary" call?

We always refund users who are unable to complete verification steps.

There does not exist a single case where this is any different.

How does one get a refund? I’m being told i need to attend a Google meeting.

try directly asking their support if they really refund if someone didn't complete their verification steps and if they deny it, take a screenshot of the statement Rollbit Razer made on this thread and share it with their support.

anyway, are you experiencing what the OP is experiencing? if yes, it would be better for you to create your own thread detailing the issue and post evidence alongside with it.

[Stalker22]

Rollbit Razer, you are saying these video calls for ID checks are completely voluntary.  But what happens if someone doesnt want to do them? You tell people you will give a refund if they dont comply.  But I bet what you really mean is you will refund their deposit, not any winnings they might have on your site already.  Am I right?

Yeah, thats shady and  you make it sound like no big deal.  But for some folks thats asking a lot.  What if they are worried you will misuse their data? What if they are serious traders and trade hundreds of thousands of dollars or more on crypto exchanges? And you want them to reveal that information to you? Im sorry, but I do not think you have the legal authority to do such a thing.

[ene1980]

~
I can understand that you require your user to logging in and out of their account during video verification, but to show their google and binance account? I have to say I am not comfortable with "KYC" that deep.

Asking users to log into their personal & exchange accounts other than the concerned website has nothing to do with KYC.

I hope you can explain more, and perhaps answer what DaveF asked, it'll be helpful for me to write a neutral feedback to warn other [future] users of this... depth of KYC they might have to undergo, and their option, whether they'll get refund or are allowed to withdraw if they refuses to do so.

Unless someone complain that they are not able to withdraw the funds without verifying if a KYC request arises from them, this below quote from Rollbit is more than enough.

~
We always refund users who are unable to complete verification steps.

There does not exist a single case where this is any different.

[holydarkness]

[...]

I hope you can explain more, and perhaps answer what DaveF asked, it'll be helpful for me to write a neutral feedback to warn other [future] users of this... depth of KYC they might have to undergo, and their option, whether they'll get refund or are allowed to withdraw if they refuses to do so.

Unless someone complain that they are not able to withdraw the funds without verifying if a KYC request arises from them, this below quote from Rollbit is more than enough.

~
We always refund users who are unable to complete verification steps.

There does not exist a single case where this is any different.

Perhaps I was a bit unclear with what I previously said and quoted above. I re-read the post and see it is quite ambiguous. What I tried to say is, I asked if they allow total withdrawal or just returning the deposit. It'll be helpful for me to know this, because I can use that info write an accurate neutral feedback based on their answer, to warn other users, whether to write "refusing to perform such KYC will void your winnings and only entitle you to your deposit" or, "refusing to perform such KYC will remove your ability to play on their casino with your progress so far paid to you" or, perhaps they can add more to this story.

[FatFork]

I have to admit, after reading all of this, I find this quite disturbing. I didn't know that Rollbit was one of "those" platforms.

@Rollbit Razer, I was hoping for reassurance from Rollbit casino that overly invasive verification isn't gonna become the norm.  That you recognize the privacy concerns and will work to address them.  This response though just doesn't provide that kind of reassurance in my opinion.  It comes across more as trying to justify excessive security measures rather than recognizing the valid concerns being raised.

We always refund users who are unable to complete verification steps.

There is one question, though. Is this sort of verification check a normal thing you do whenever someone deposits substantial amount into Rollbit, or do you just happen to do it right before someone tries to withdraw to their personal wallet? Because, you know, there's a world of difference between the two scenarios.

[ferrum360]

I have to admit, after reading all of this, I find this quite disturbing. I didn't know that Rollbit was one of "those" platforms.

@Rollbit Razer, I was hoping for reassurance from Rollbit casino that overly invasive verification isn't gonna become the norm.  That you recognize the privacy concerns and will work to address them.  This response though just doesn't provide that kind of reassurance in my opinion.  It comes across more as trying to justify excessive security measures rather than recognizing the valid concerns being raised.

We always refund users who are unable to complete verification steps.

There is one question, though. Is this sort of verification check a normal thing you do whenever someone deposits substantial amount into Rollbit, or do you just happen to do it right before someone tries to withdraw to their personal wallet? Because, you know, there's a world of difference between the two scenarios.

According to what happened to me, now this is their usual practice when someone wants to withdraw more than the amount of deposits.

And everyone who wins on sports betting is definitely a scammer who needs to be asked to show their butt on camera.

No one is safe in this casino anymore.

[robelneo]

I have to admit, after reading all of this, I find this quite disturbing. I didn't know that Rollbit was one of "those" platforms.

@Rollbit Razer, I was hoping for reassurance from Rollbit casino that overly invasive verification isn't gonna become the norm.  That you recognize the privacy concerns and will work to address them.  This response though just doesn't provide that kind of reassurance in my opinion.  It comes across more as trying to justify excessive security measures rather than recognizing the valid concerns being raised.

We always refund users who are unable to complete verification steps.

There is one question, though. Is this sort of verification check a normal thing you do whenever someone deposits substantial amount into Rollbit, or do you just happen to do it right before someone tries to withdraw to their personal wallet? Because, you know, there's a world of difference between the two scenarios.

According to what happened to me, now this is their usual practice when someone wants to withdraw more than the amount of deposits.

And everyone who wins on sports betting is definitely a scammer who needs to be asked to show their butt on camera.

No one is safe in this casino anymore.

Well this is the first report of their usual practice which to us is unusual, we'll have more coming and confirming your allegations about their invasive KYC procedure, maybe this thing has been happening in the past but no one dared to report it, but since we have it for the first time here it will sound an alarm
and this is a warning for many players about the kind of KYC they have, so play at your own risk of doing KYC on this kind of procedure here in Rollbit.

[Fixelifix]

I would like to say first of all that I have no financial claims against Rollbit.
They paid me all the money from my balance, including my positive balance (I withdrew $1,100 on top of my deposits), but I think you guys should know what their illegal and humiliating verification procedure is.

So, I bet mostly on top tennis tournaments. First, I was limited to the maximum bet amount. Ok, there's nothing wrong with that. I decided to withdraw the remaining balance. I passed KYC without any problems. And then the circus began. They write to me that I need to go through video verification in Google Meet. I received an email, I chose a date and time, and literally the next day I went through video verification, but you will be shocked when you find out what they make you do during the call.

First I have to turn on the camera, which is fine, but after that they force me to share the screen and show:
1. When I go to the Rollbit website, it’s ok.
2. How I go to the website of the Binance exchange, from where I made deposits, and live showed my Binance profile, all my transactions, my balance, and the verification section. This is illegal, Binance has nothing to do with them.
3. Your Google profile in Chrome. Yes, yes, they even wanted to see this, they checked that the name matched the one indicated on Binance and in the Rollbit profile. This is also far from legal.

This terrible procedure defies not only common sense, but also any EU laws on personal data. Logging into Binance live is like logging into your bank account live, it's very confidential information, but if I refused, I'm sure they would steal all the money from me.

Stay away from Rollbit, this is not where you should play and expose yourself to the risk of such a procedure.

I hope I chose the right section of the forum. While I am not accusing the site of stealing money, I am accusing the site of having an illegal and humiliating video verification process.

As long as your a loosing customer they dont care about KYC, when you start winning they will do everything to cancel your withdrawal. Dont wager on Rollbit. Stake is much better and has better bonuses.

[ferrum360]

As long as your a loosing customer they dont care about KYC, when you start winning they will do everything to cancel your withdrawal. Dont wager on Rollbit. Stake is much better and has better bonuses.

Yes, Steak is amazing, always instant withdrawal and no KYC.

But they have a slightly different sports provider, it’s more difficult to win

[ene1980]

~
Yes, Steak is amazing, always instant withdrawal and no KYC.

Stake does demand for KYC if they think that the user is fishy.

But they have a slightly different sports provider, it’s more difficult to win

Who cares if the provider is different, provider does not make the sporting events difficult, if you are talking about the odds provided, then i can understand.