Account Frozen Due to Suspicion of Money Laundering

[Losarima]

My account with  Bitmart amounting USDT 74k was frozen due to suspicion of money laundering.
I was trying to withdraw $4k and the withdrawal was rejected. Then I received
an email from customer support that my account was suspected for money
laundering.

I was given 72 hrs. to deposit a 100% equivalent of my assets ($74K) to verify my account
which is obviously a scam. Instead of asking me to provide proof of source of income, they
want me to add more money.

[Oshosondy]

The exchange  is telling you to deposit more coins? That is not likely BitMart because BitMart is not a scam exchange and only scammers can do this. I think you are using a fake exchange. What is the URL link to the fake exchange that you are talking about?

[dimonstration]

My account with  Bitmart amounting USDT 74k was frozen due to suspicion of money laundering.
I was trying to withdraw $4k and the withdrawal was rejected. Then I received
an email from customer support that my account was suspected for money
laundering.

I was given 72 hrs. to deposit a 100% equivalent of my assets ($74K) to verify my account
which is obviously a scam. Instead of asking me to provide proof of source of income, they
want me to add more money.

Can you share screenshot of the conversation with the support as proof? I knew Bitmart is not a huge exchange but they exist few years ago which means they are not the typical blatant scammer exchange.

I’m curious what’s their reason behind their accusations because they will surely hold an evidence before they freeze your account. They probably share you with that when they ask you to deposit that amount. But ofc don’t deposit more because this not the right way on handling money laundering accusations. They can just simply ask for the source of income instead of depositing same amount of money on exchange.

[robelneo]

The exchange  is telling you to deposit more coins? That is not likely BitMart because BitMart is not a scam exchange and only scammers can do this. I think you are using a fake exchange. What is the URL link to the fake exchange that you are talking about?

I also believe that he is on a fake BitMart or he is not really referring to the right Bitmart site because BitMart has a good trust rating on Coingecko
Trust Score: 8,
This is the official BitMark site https://www.bitmart.com/ please post the Bitmart site you mentioned where they are asking you to deposit more for us to check.

https://www.coingecko.com/en/exchanges/bitmart

I support @dimonstration request to post the screenshot or might as well follow the right format to avoid further confusion

Code:

[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

[Oshosondy]

Can you share screenshot of the conversation with the support as proof? I knew Bitmart is not a huge exchange but they exist few years ago which means they are not the typical blatant scammer exchange.

We first need the site URL for us to know if it is BitMart or not. I guess it is not BitMart. If it is BitMart, then we can ask for the proof.

BitMart can not be referred to a small exchange because it is a huge exchange and presently rated the 20th on Coingecko: https://www.coingecko.com/en/exchanges

BitMart also has a huge 24 hours trading volume.

[cabron]

You can't made this up lol
You're saying you need to send 74k more in order to withdraw the 4k?

Thats the worse scam we'll ever see here but that can't be the right exchange. Bitmart have been operating since time, they can't be this bold to scam someone. Show us more of the information and why do you think they suspect you of laundering?

[Gladitorcomeback]

My account with  Bitmart amounting USDT 74k was frozen due to suspicion of money laundering.
I was trying to withdraw $4k and the withdrawal was rejected. Then I received
an email from customer support that my account was suspected for money
laundering.

I was given 72 hrs. to deposit a 100% equivalent of my assets ($74K) to verify my account
which is obviously a scam. Instead of asking me to provide proof of source of income, they
want me to add more money.

Well OP, have you contacted the customer support of bitmart? I believe there is something wrong in your case. This email couldn't be official one. You are using fake/phising exchange or your exchange data ha been leaked. I am using bitmart for two years and doesn't face any issue so far. Could you kindly gives some more details so that we check briefly what is real issue.

Kindly update these details:

Which app/sites you using for bitmart access?
Your withdraw frozen screenshot?
Email address you received and also email screenshot if possible?


I asked your problem in Bitmart official telegram and admin ask for live chat support

[decodx]

I was given 72 hrs. to deposit a 100% equivalent of my assets ($74K) to verify my account
which is obviously a scam. Instead of asking me to provide proof of source of income, they
want me to add more money.

By the looks of it, you are obviously not dealing with the real BitMart (bitmart.com) exchange, or it's some form of phishing attack. Hold off on any impulsive actions, like sending them money, until you figure out what's going on.

Can you share more information, such as a screenshot or the full email message? You can redact sensitive personal information. What exactly is the url address of the exchange in question?

[The Cryptovator]

I can believe Bitmart would freeze your funds for some reason. But I don't believe they asked to make a new deposit for the same amount that you are holding on your account. Most probably, you have been using scam sites or phishing sites. Just tell us how you got this 74K on your account. Was it something like a deposit bonus? If so, then it's a clear scam. More importantly, you should share which website you have been using and deposit proof as well. So we may give you a clear idea.

[Marvelman]

This whole situation just seems off though and  I'd be really wary of sending them any money at this point, until you get some solid answers.  With any luck, this is just a misunderstanding that can get cleared up.  But those alarm bells going off in your head are there for a reason.

Have you tried contacting their customer service again? Maybe you could get them to explain why they're demanding such a deposit.

[khaled0111]

As other members have pointed out, you are, most likely, not dealing with the real bitmart exchange but dealing with a fake one. Now they are trying to milk you dry. So don't send them anything.

You already posted on someone else's thread who has a similar problem to yours, but as you can see, after freezing his account they didn't ask him to deposit more money but to submit his documents.

[JeromeTash]

I have a high suspicion that OP got fucked by a phishing/cone site, that is if his story is even true.

Similar cases of scam sites asking for a deposit to verifying the account before withdrawing are quite common and the problem is OP isn't even helping to share more details regarding the issue.

[Saint-loup]

My account with  Bitmart amounting USDT 74k was frozen due to suspicion of money laundering.
I was trying to withdraw $4k and the withdrawal was rejected. Then I received
an email from customer support that my account was suspected for money
laundering.

I was given 72 hrs. to deposit a 100% equivalent of my assets ($74K) to verify my account
which is obviously a scam. Instead of asking me to provide proof of source of income, they
want me to add more money.

How did you try to contact their customer support? Through the live chat of the exchange, through mail or through social medias accounts? You should look carefully at the email address which sent that email and check if it's the real one because only scammers would ask money to unfreeze an account, no matter the reason why it has been locked. Many scammers impersonate exchange customer support on social networks, especially on Twitter and Telegram and steal money from desperate users trying to fix their issue.

[BitMaxz]

Can you share with us more information on how you deposited the $74k amount to your Bitmart account or where it came from?

After a bit of research, you can buy BTC using Paypal through Paxful I think you might be dealing with someone outside Bitmart and this guy paid you through PayPal now this guy triggered the chargeback of the paid amount to you, and then after you tried to withdraw $4k. That is why BitMart asks you to deposit an equivalent amount to be able to withdraw.

Or possibly if you use a bank to deposit maybe the bank made a chargeback?

[FinneysTrueVision]

BitMart lists some really obscure memecoins and shitcoins with volume that seems too high to be realistic. Maybe they aren't the most reputable exchange but asking for money to verify your account just doesn't seem like something that occurs even on the most shady exchanges. It could be that this is a phishing attempt. It would be helpful if you posted screenshots of these emails and conversations with customer support so we can get a better understanding of this situation.

[pilosopotasyo]

USDT 74k frozen I will be in a dilemma if I have that amount locked and I will have posted every piece of evidence, screenshots and I will try to be online to wait for answers and recommendation, I hope  OP will shed light here, so many questions and we are all waiting for a clear answer from OP

[royalfestus]

The exchange  is telling you to deposit more coins? That is not likely BitMart because BitMart is not a scam exchange and only scammers can do this. I think you are using a fake exchange. What is the URL link to the fake exchange that you are talking about?

Although I am not a user of Bitmart, this accusation seems absurd to me  because the exchange one of the top exchanges. It would be preferable if you provided a screenshot or other proof of the message

[Losarima]

BitMart > inbox x
info@bitmartcn.net
Nov 17 2023. 11:37 AM (2 days ago,
Dear BitMart users
Hello, your withdrawal application has been rejected by the blockchain node. Due to the International Financial Anti-Money Laundering Task Force conducting spot checks on
exchang users,
There is an abnormality in your trading account, and you are suspected of assisting or laundering money yourself. Your account -
has been temporariv frozen
After appraisal by the Ministry of Justice of the exchange, you are required to pay 100% of the account assets for verification to unfreeze the account (74089.31USDT*100%=74089.
31USDT).
After the freeze is lifted, the verified funds will also be included in your account balance. After passing the verification, you can perform normal operations such as buyina coins, sellino
coins, and withdrawina funds!
Please complete 100% verification of account assets before 24:00 on November 20. 2023 to unfreeze the account
se your accoun
will be permanently frozen
If you have any questions, please contact online customer service. I wish you a happy life. Thanks

[acroman08]

-snip

according to this article from bitmart.com, the email address listed below are their only official email addresses

from the looks of it, you really got phished. also, would you mind sharing a screenshot of the website where you made your deposit? also, the fact that they are asking you to deposit more money in order to "verify" your account shows that they are a scam.

emx@bitmart.com
marketing@bitmart.com
support@bitmart.zendesk.com
product@bimart.com
legal@bitmart.com
service@bitmart.com
noreply@bitmart.today

[Jating]

My account with  Bitmart amounting USDT 74k was frozen due to suspicion of money laundering.
I was trying to withdraw $4k and the withdrawal was rejected. Then I received
an email from customer support that my account was suspected for money
laundering.

I was given 72 hrs. to deposit a 100% equivalent of my assets ($74K) to verify my account
which is obviously a scam. Instead of asking me to provide proof of source of income, they
want me to add more money.

Damn, that's the classic scam trick, in any case this is very similar to, [SCAM REPORT] Bitmart.com SCAM, stolen over $100k.

In any case, not bursting the bubble to the OP, but I doubt that you can get back your money from this scam site or if you fall for a phishing sites. And as per trustpilot, https://www.trustpilot.com/review/www.bitmart.com, they don't have a good review.

Just interesting though if you can show us the screenshot of the website so that we can warm others as well.