STAKE IS SCAM ($12,000)

[holydarkness]

Has anyone from the stake try to reach you? I've got a reply from their representative today, informing me that they're well aware of the situation and have forward them to the staff.

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[KosherMania]

Has anyone from the stake try to reach you? I've got a reply from their representative today, informing me that they're well aware of the situation and have forward them to the staff.

I have finally made some progress with the complaint@stake department. They are much more clear with instructions and situation. I am hopeful dealing with them. The accounts@stake is an absolute pain to deal with and they still have not acknowledged any of my questions weeks later. Thank you for reaching out. I am hopeful now. I think the complaints department will be able to help me.


I however will keep this topic up until situation is resolved. I will fulfill my agreement to them and I hope they do the same.

[Tripti khatun]

Bad luck brother🥺🥺😭😔

[Saint-loup]

I have finally made some progress with the complaint@stake department. They are much more clear with instructions and situation. I am hopeful dealing with them. The accounts@stake is an absolute pain to deal with and they still have not acknowledged any of my questions weeks later. Thank you for reaching out. I am hopeful now. I think the complaints department will be able to help me.


I however will keep this topic up until situation is resolved. I will fulfill my agreement to them and I hope they do the same.

How did you cope with the utility bill requirement finally? It could interest many people experiencing the same issue. We see that almost every week here, so I guess they have alternative paths if they are honest and really willing to give customers deposits back, along with their winnings if they didn't cheat them. BTW do you think opening a thread here has changed something to your case or it's just because of your mails and your tenacity.

[KosherMania]

still no progress guys. I have uploaded updated selfies with my ID , front and back, a utility bill for my address (not under my name because I do not pay utilities) and a bank statement from visa. this is on top of all of the other documentation provided. selfies are 100% clear with requested documents. they do not tell me what is wrong. they just deny deny deny.


so far i have uploaded

- 6 selfies (all clear)
-4 documents with proof of my address
-3 documents with the proof of my funds.

can anyone tell me what is going on?

also can anyone direct me to where it says on stake ToS that i need passport to use their site?

I have finally made some progress with the complaint@stake department. They are much more clear with instructions and situation. I am hopeful dealing with them. The accounts@stake is an absolute pain to deal with and they still have not acknowledged any of my questions weeks later. Thank you for reaching out. I am hopeful now. I think the complaints department will be able to help me.


I however will keep this topic up until situation is resolved. I will fulfill my agreement to them and I hope they do the same.

How did you cope with the utility bill requirement finally? It could interest many people experiencing the same issue. We see that almost every week here, so I guess they have alternative paths if there are honest and really willing to give customers deposits back, along with their winnings if they didn't cheat them. BTW do you think opening a thread here has changed something to your case or it's just because of your mails and your tenacity.

i would say no one ever use stake. all of my selfies are clear. they say they are blurry. i ask what they cannot read. they do not tell me. i ask third party if clear. they say yes.  i honestly have no idea what to do at this point. i have followed all of their request. it seems as if solution does not exist.

please can anyone tell me what to do?

Has anyone from the stake try to reach you? I've got a reply from their representative today, informing me that they're well aware of the situation and have forward them to the staff.

no one with competency. they keep telling me to retake selfie and claim it is not clear. the selfies are definitely clear. i have retaken 6 times now. it is endless process.

send selfie> denied > i ask why> “not clear”> i ask what not clear > they insist i retake selfie > i retake and send selfie> denied > i ask why > “not clear” > i ask what not clear > they insist i retake selfie > i retake and send selfie

this process has occurred 6 times now. website is clear scam.

[holydarkness]

still no progress guys. [...]

I can understand your frustration, but let's try it one more time, this time through another method.

I don't think that's purely Stake's fault, becauase as far as I know, casino let a third party verifier to perform the KYC to ensure their client's privacy [their staff won't be able to look at the submitted document], so most likely than not, the one that reject your submission is the third party verifier. If I may suggest a drastic step, perhaps we can escalate it to casino.guru, see if their intermediation can help verifying the documents.

Do you need some guidance on escalating case to casino.guru?

[Saint-loup]

still no progress guys. I have uploaded updated selfies with my ID , front and back, a utility bill for my address (not under my name because I do not pay utilities) and a bank statement from visa. this is on top of all of the other documentation provided. selfies are 100% clear with requested documents. they do not tell me what is wrong. they just deny deny deny.


so far i have uploaded

- 6 selfies (all clear)
-4 documents with proof of my address
-3 documents with the proof of my funds.

can anyone tell me what is going on?

also can anyone direct me to where it says on stake ToS that i need passport to use their site?

6 selfies lol. That's very unprofessional and frightening to be honest. No fair and professional casino would do that. I don't understand how this casino can keep its license in serious countries by acting this way. I guess you've made some winnings through sport bets, right?

[KosherMania]

still no progress guys. [...]

I can understand your frustration, but let's try it one more time, this time through another method.

I don't think that's purely Stake's fault, becauase as far as I know, casino let a third party verifier to perform the KYC to ensure their client's privacy [their staff won't be able to look at the submitted document], so most likely than not, the one that reject your submission is the third party verifier. If I may suggest a drastic step, perhaps we can escalate it to casino.guru, see if their intermediation can help verifying the documents.

Do you need some guidance on escalating case to casino.guru?

maybe i will be taking you up on this offer. on my seventh selfie attempt i pass level 2. am now struggling for level 3 and 4. i have send in 7 total documents fulfilling all of their requests and they ask for more. i am running out of documents to send. i keep requesting more from listed sources and they keep denying all of them. will provide more specific updates soon.

still no progress guys. I have uploaded updated selfies with my ID , front and back, a utility bill for my address (not under my name because I do not pay utilities) and a bank statement from visa. this is on top of all of the other documentation provided. selfies are 100% clear with requested documents. they do not tell me what is wrong. they just deny deny deny.


so far i have uploaded

- 6 selfies (all clear)
-4 documents with proof of my address
-3 documents with the proof of my funds.

can anyone tell me what is going on?

also can anyone direct me to where it says on stake ToS that i need passport to use their site?

6 selfies lol. That's very unprofessional and frightening to be honest. No fair and professional casino would do that. I don't understand how this casino can keep its license in serious countries by acting this way. I guess you've made some winnings through sport bets, right?

yes but they froze my account before i even made winnings.

special number was 7 clear selfies for verify 2!!! very scary from stake

[Saint-loup]

yes but they froze my account before i even made winnings.

special number was 7 clear selfies for verify 2!!! very scary from stake

What do you mean by freezing your account? You mean they've not just locked your withdrawal feature but you can't neither place any bet or play at any game anymore? If you've undergone a total blockage of your account and not just a simple withdrawal denying, I'm not surprised of your difficulties and I feel it's not a third party issue only, unfortunately. Don't give up though.

[holydarkness]

I can understand your frustration, but let's try it one more time, this time through another method.

I don't think that's purely Stake's fault, becauase as far as I know, casino let a third party verifier to perform the KYC to ensure their client's privacy [their staff won't be able to look at the submitted document], so most likely than not, the one that reject your submission is the third party verifier. If I may suggest a drastic step, perhaps we can escalate it to casino.guru, see if their intermediation can help verifying the documents.

Do you need some guidance on escalating case to casino.guru?

maybe i will be taking you up on this offer. on my seventh selfie attempt i pass level 2. am now struggling for level 3 and 4. i have send in 7 total documents fulfilling all of their requests and they ask for more. i am running out of documents to send. i keep requesting more from listed sources and they keep denying all of them. will provide more specific updates soon.

If your bets are sportsbetting related, then you should directly go to askgamblers, casino guru will not handle sportsbetting related issue, even if your issue is with KYC and the account itself instead of betting.

[KosherMania]

I have provided the following :

-bank statement
-credit card statement
-additional line of credit
-a loan
-utility bill
-various other documents

they all met the requirements by stake verify 3 and 4. support is not helping whatsoever. i do not have any other documents i can provide. what am i suppose to do?

[holydarkness]

I have provided the following :

-bank statement
-credit card statement
-additional line of credit
-a loan
-utility bill
-various other documents

they all met the requirements by stake verify 3 and 4. support is not helping whatsoever. i do not have any other documents i can provide. what am i suppose to do?

Have you try to ask askgamblers to help you with this case, i.e.: submit your complaint to askgablmers? They might be able to help get this KYC moving

[KosherMania]

I have provided the following :

-bank statement
-credit card statement
-additional line of credit
-a loan
-utility bill
-various other documents

they all met the requirements by stake verify 3 and 4. support is not helping whatsoever. i do not have any other documents i can provide. what am i suppose to do?

Have you try to ask askgamblers to help you with this case, i.e.: submit your complaint to askgablmers? They might be able to help get this KYC moving

i will try this now. any tips for when i contact them?

yes but they froze my account before i even made winnings.

special number was 7 clear selfies for verify 2!!! very scary from stake

What do you mean by freezing your account? You mean they've not just locked your withdrawal feature but you can't neither place any bet or play at any game anymore? If you've undergone a total blockage of your account and not just a simple withdrawal denying, I'm not surprised of your difficulties and I feel it's not a third party issue only, unfortunately. Don't give up though.

it is withdraw denying, not total blockage. i can assure you this is not simple issue. i have verify many kyc in my life on many websites and many crypto exchanges and this is the most blatant attempt at a scam i have ever seen.

[holydarkness]

Have you try to ask askgamblers to help you with this case, i.e.: submit your complaint to askgablmers? They might be able to help get this KYC moving

i will try this now. any tips for when i contact them?

Umm... today? AFAIK, they're available 24/7, at least for submission purpose. Or, if you're not in a hurry, whenever you deemed fit will works too.

[KosherMania]

Have you try to ask askgamblers to help you with this case, i.e.: submit your complaint to askgablmers? They might be able to help get this KYC moving

i will try this now. any tips for when i contact them?

Umm... today? AFAIK, they're available 24/7, at least for submission purpose. Or, if you're not in a hurry, whenever you deemed fit will works too.

i have opened a case with casino guru now. they seem to be able to be helpful in resolving similar issues.

[holydarkness]

i have opened a case with casino guru now. they seem to be able to be helpful in resolving similar issues.

Your bet were sportsbetting, correct? On that case, although the issue you have was KYC and not the betting activities themselves, I think CG will not handle the case. CG does not intermediate sportsbet-related cases. You can try to pursue the path and see if they'll help with the matter, but I think it'll be better to also try AskGamblers to look into this, as they accept sportsbet-related issues.

[Mahdirakib]

i have opened a case with casino guru now. they seem to be able to be helpful in resolving similar issues.

Maybe Casino Guru won't be able to do anything to solve your issue quickly. There are similar complaints like your one on CasinoGuru. I have checked the replies in a similar complaint there. Perhaps, you will receive the same response like this from Stake representative regarding the level 3 and level 4 KYC verification

For Level 3, we kindly request you to submit a utility bill and proof of payment for the last three months. For Level 4, it is essential to provide both a payslip and a bank statement covering the last three months. It's crucial that the salary indicated on the payslips is verifiable on the corresponding bank statement.

On that case, although the issue you have was KYC and not the betting activities themselves, I think CG will not handle the case. CG does not intermediate sportsbet-related cases.

They have accepted OP's complaint as it is primarily related to the KYC verification. You may observe the progress of his complaint here: Stake Casino - Player’s withdrawal delayed due to KYC process.

[KosherMania]

let’s go guys! thanks for linking my case. hopefully this will bring awareness to all about the stake scam. they have had my money locked up for over a month now!

[vennali]

Has there been any update on this situation? A bit alarming for a casino/sportsbook that deals with millions of dollars to be closing an account for mere thousands, without concrete evidence. Hope a resolution has been reached. I couldn't follow any officials from stake addressing to the situation in this thread.

[Mahdirakib]

~snip~

There is no progress of the KYC verification problem of OP. The complaint is active on Casino Guru with the involvement of all parties (OP, Stake representative and Casino Guru team). Stake representative has provided the details again today of the acceptable documents for the level 3 and level 4 KYC verification. But OP said that managing those documents is impossible in his region. Seems like it is going to be a long process, or a never ending process.