Reel Crypto - 100% Welcome Bonus Up To €10,000 | Elevate your play! 🎰

[khaled0111]

There is 2 step way we can register, by connect wallet and email. I don't know what means if we register using connect wallet, Does this site not need the KYC when using that method?,
because I don't have a wallet on the browser extension

You don't necessarily need a wallet browser extension to connect your wallet to the website. If you have a wallet that supports walletconnect on your mobile, you can copy the link or the qr code the casino will give you when you sign up through the connect wallet option, then you copy/scan it in your mobile wallet and accept to connect.
And no! Even if you choose this option to sign up and create a new account you may still be required to verify your identity and submit your documents.
They made it clear in point 9 of their terms that identify verification is required :

9. Identity checks

9.1. To prevent fraud, money laundering and underage gambling, it is important that we verify Players’ identities.

9.2. We may run verification checks at various points of a Player’s tenure while a Player is registered. For example, at the point of registration, when Players request withdrawals or if we notice irregular Betting Account behaviour.

[Kavelj22]

In any case, as someone suggested, they are new and didn't know about the copper membership and how a good ANN thread is a prerequisite here in the community. To attract potential customers or even hire a good campaign manager so that their casino will be exposed to more gamblers.

But good luck, this is a tough niche but a billion dollar industry so everyone can join and take a bite on that big slice of the pie.

Being a beginner in the forum does not mean being a beginner in the business field you manage. Their choice to publish their official announcement on bitcointalk confirms their awareness of the importance of this since they are a crypto-based casino, but this does not mean that they are a successful casino simply by completing the publication and then disappearing after that without publishing updates and answering the community’s questions.

Launching a business in the gambling industry is considered one of the most promising opportunities, especially when the business supports crypto. However, we should not ignore the tremendous effort that must be made regarding promotion and advertising, especially in the early stages of launch. Ignoring this aspect can lead to a poor start because users will forget about it after their first time in the chaos of constantly operating casinos.

I will wish them good luck and hope that they will pay attention to the need to manage their communication channels well.

[Reel Crypto]

Welcome into this forum  Reel Crypto!

Just like been said or advised above that it would be nice or better if you do purchase up some copper membership on at least having some fancy ANN thread.
Checked out the site and it isnt really that looking bad and really that nice rather. Games offered are those common in todays standard though.

I did check about your No deposit bonus terms.
Please note that to be able to withdraw winnings from a "No Deposit Bonus"* you will first need to fill in your personal information under "Profile and settings">>"Account info" and provide KYC documents (identity document and proof of address).

https://www.reelcrypto.com/en/bonus-terms
 

I do not think they already have that kyc option to be verified through the customer profile dashboard, as I inquired about it and was told that kyc for the moment should be forwarded to "support@reelcrypto.com" for verification, and the dashboard option to upload kyc documents is not available, as said by the customer service.

https://i.ibb.co/1T218T9/reel-crypto-casino.png

This aspect of the customer care response got me a bit confused and made me think about the credibility of their casino. They encourage customers to play without registration and would demand verification for active status. I really do not get this. Can their representative please come up to give or make further explanations on this?

Hello everyone,

We would like to give an explanation regarding our KYC option.

1. To prevent fraud, money laundering, and underage gambling, it is important that we verify Players’ identities.

2. We may run verification checks at various points of a Player’s tenure while a Player is registered. For example, at the point of registration, when Players request withdrawals or if we notice irregular Betting Account behavior.

3. Players agree that we are permitted to use all reasonable means to confirm Players’ personal details, and creditworthiness and if necessary to meet our anti-money laundering legislation obligations, source of wealth, including passing such personal information to third parties such as document verification platforms. We will ask for documentary evidence from Players if our checks are inclusive.

4. Notwithstanding any other provisions of these Terms relating to withdrawals, if a Player fails our identity checks or fails to provide identity documentation following a request to do so, we may take any or all of the following steps:

4.1. temporarily or permanently close a Player’s Betting Account;

4.2. confiscate (“Confiscate”) funds held in a Player’s Betting Account;

4.3. refuse to process any withdrawals, until proof of identity is provided that is satisfactory to us.

5. We reserve the right to request proof of identity from the user in order to maintain the active status of their Betting Account. This can include but is not limited to, requesting proof of identity documentation or conducting a video phone call with our security team.

[CryptSafe]

Welcome into this forum  Reel Crypto!

Just like been said or advised above that it would be nice or better if you do purchase up some copper membership on at least having some fancy ANN thread.
Checked out the site and it isnt really that looking bad and really that nice rather. Games offered are those common in todays standard though.

I did check about your No deposit bonus terms.
Please note that to be able to withdraw winnings from a "No Deposit Bonus"* you will first need to fill in your personal information under "Profile and settings">>"Account info" and provide KYC documents (identity document and proof of address).

https://www.reelcrypto.com/en/bonus-terms
 

I do not think they already have that kyc option to be verified through the customer profile dashboard, as I inquired about it and was told that kyc for the moment should be forwarded to "support@reelcrypto.com" for verification, and the dashboard option to upload kyc documents is not available, as said by the customer service.



This aspect of the customer care response got me a bit confused and made me think about the credibility of their casino. They encourage customers to play without registration and would demand verification for active status. I really do not get this. Can their representative please come up to give or make further explanations on this?

Hello everyone,

We would like to give an explanation regarding our KYC option.

1. To prevent fraud, money laundering, and underage gambling, it is important that we verify Players’ identities.

2. We may run verification checks at various points of a Player’s tenure while a Player is registered. For example, at the point of registration, when Players request withdrawals or if we notice irregular Betting Account behavior.

3. Players agree that we are permitted to use all reasonable means to confirm Players’ personal details, and creditworthiness and if necessary to meet our anti-money laundering legislation obligations, source of wealth, including passing such personal information to third parties such as document verification platforms. We will ask for documentary evidence from Players if our checks are inclusive.

4. Notwithstanding any other provisions of these Terms relating to withdrawals, if a Player fails our identity checks or fails to provide identity documentation following a request to do so, we may take any or all of the following steps:

4.1. temporarily or permanently close a Player’s Betting Account;

4.2. confiscate (“Confiscate”) funds held in a Player’s Betting Account;

4.3. refuse to process any withdrawals, until proof of identity is provided that is satisfactory to us.

5. We reserve the right to request proof of identity from the user in order to maintain the active status of their Betting Account. This can include but is not limited to, requesting proof of identity documentation or conducting a video phone call with our security team.

I believe you read my comment very well to get it clear. Do you not think it would be better you request for KYC upon registration than all these stories you have written here. It would be pretty much understandable that KYC is required by the casino upon registration than allowing gamblers to register without demanding for KYC and upon withdrawal, you start to demand for KYC and looking for all means to disqualify a player's win based on the fact that they did not meet up with requirements and therefore you suspend their accounts. Of what point is it then to claim to be a free KYC casino then you block members account when you claim to be  a KYC free casino according to your customer service response.

[asyakashi]

Welcome into this forum  Reel Crypto!

Just like been said or advised above that it would be nice or better if you do purchase up some copper membership on at least having some fancy ANN thread.
Checked out the site and it isnt really that looking bad and really that nice rather. Games offered are those common in todays standard though.

I did check about your No deposit bonus terms.
Please note that to be able to withdraw winnings from a "No Deposit Bonus"* you will first need to fill in your personal information under "Profile and settings">>"Account info" and provide KYC documents (identity document and proof of address).

https://www.reelcrypto.com/en/bonus-terms
 

I do not think they already have that kyc option to be verified through the customer profile dashboard, as I inquired about it and was told that kyc for the moment should be forwarded to "support@reelcrypto.com" for verification, and the dashboard option to upload kyc documents is not available, as said by the customer service.



This aspect of the customer care response got me a bit confused and made me think about the credibility of their casino. They encourage customers to play without registration and would demand verification for active status. I really do not get this. Can their representative please come up to give or make further explanations on this?

Hello everyone,

We would like to give an explanation regarding our KYC option.

1. To prevent fraud, money laundering, and underage gambling, it is important that we verify Players’ identities.

2. We may run verification checks at various points of a Player’s tenure while a Player is registered. For example, at the point of registration, when Players request withdrawals or if we notice irregular Betting Account behavior.

3. Players agree that we are permitted to use all reasonable means to confirm Players’ personal details, and creditworthiness and if necessary to meet our anti-money laundering legislation obligations, source of wealth, including passing such personal information to third parties such as document verification platforms. We will ask for documentary evidence from Players if our checks are inclusive.

4. Notwithstanding any other provisions of these Terms relating to withdrawals, if a Player fails our identity checks or fails to provide identity documentation following a request to do so, we may take any or all of the following steps:

4.1. temporarily or permanently close a Player’s Betting Account;

4.2. confiscate (“Confiscate”) funds held in a Player’s Betting Account;

4.3. refuse to process any withdrawals, until proof of identity is provided that is satisfactory to us.

5. We reserve the right to request proof of identity from the user in order to maintain the active status of their Betting Account. This can include but is not limited to, requesting proof of identity documentation or conducting a video phone call with our security team.

I believe you read my comment very well to get it clear. Do you not think it would be better you request for KYC upon registration than all these stories you have written here. It would be pretty much understandable that KYC is required by the casino upon registration than allowing gamblers to register without demanding for KYC and upon withdrawal, you start to demand for KYC and looking for all means to disqualify a player's win based on the fact that they did not meet up with requirements and therefore you suspend their accounts. Of what point is it then to claim to be a free KYC casino then you block members account when you claim to be  a KYC free casino according to your customer service response.

The application of requesting KYC is widely implemented on other casino sites if there is cheating, but some of them deliberately ask for KYC when people want to make a withdrawal and accusing them of security reasons is very unrealistic, such as deliberately making withdrawals difficult.

[CryptSafe]

Welcome into this forum  Reel Crypto!

Just like been said or advised above that it would be nice or better if you do purchase up some copper membership on at least having some fancy ANN thread.
Checked out the site and it isnt really that looking bad and really that nice rather. Games offered are those common in todays standard though.

I did check about your No deposit bonus terms.
Please note that to be able to withdraw winnings from a "No Deposit Bonus"* you will first need to fill in your personal information under "Profile and settings">>"Account info" and provide KYC documents (identity document and proof of address).

https://www.reelcrypto.com/en/bonus-terms
 

I do not think they already have that kyc option to be verified through the customer profile dashboard, as I inquired about it and was told that kyc for the moment should be forwarded to "support@reelcrypto.com" for verification, and the dashboard option to upload kyc documents is not available, as said by the customer service.



This aspect of the customer care response got me a bit confused and made me think about the credibility of their casino. They encourage customers to play without registration and would demand verification for active status. I really do not get this. Can their representative please come up to give or make further explanations on this?

Hello everyone,

We would like to give an explanation regarding our KYC option.

1. To prevent fraud, money laundering, and underage gambling, it is important that we verify Players’ identities.

2. We may run verification checks at various points of a Player’s tenure while a Player is registered. For example, at the point of registration, when Players request withdrawals or if we notice irregular Betting Account behavior.

3. Players agree that we are permitted to use all reasonable means to confirm Players’ personal details, and creditworthiness and if necessary to meet our anti-money laundering legislation obligations, source of wealth, including passing such personal information to third parties such as document verification platforms. We will ask for documentary evidence from Players if our checks are inclusive.

4. Notwithstanding any other provisions of these Terms relating to withdrawals, if a Player fails our identity checks or fails to provide identity documentation following a request to do so, we may take any or all of the following steps:

4.1. temporarily or permanently close a Player’s Betting Account;

4.2. confiscate (“Confiscate”) funds held in a Player’s Betting Account;

4.3. refuse to process any withdrawals, until proof of identity is provided that is satisfactory to us.

5. We reserve the right to request proof of identity from the user in order to maintain the active status of their Betting Account. This can include but is not limited to, requesting proof of identity documentation or conducting a video phone call with our security team.

I believe you read my comment very well to get it clear. Do you not think it would be better you request for KYC upon registration than all these stories you have written here. It would be pretty much understandable that KYC is required by the casino upon registration than allowing gamblers to register without demanding for KYC and upon withdrawal, you start to demand for KYC and looking for all means to disqualify a player's win based on the fact that they did not meet up with requirements and therefore you suspend their accounts. Of what point is it then to claim to be a free KYC casino then you block members account when you claim to be  a KYC free casino according to your customer service response.

The application of requesting KYC is widely implemented on other casino sites if there is cheating, but some of them deliberately ask for KYC when people want to make a withdrawal and accusing them of security reasons is very unrealistic, such as deliberately making withdrawals difficult.

What you have said is nothing different from the truth, most I have come to realise that most at times casinos intentionally does that to discredit gamblers and deprive them of their wins or rewards when they have some kind of financial issues. They either do that to delay payment while they attend to their internal financial deficit or they find fault to discredit the gambler from having access to their rewards. That has been the cases of complaints for members here. Another thing is that idea of telling a gambler that they KYC free and after winning and upon withdrawal they start to demand for verification documents against their initial plans. These are sometimes frustrating and I believe it is something down to purposely frustrate gamblers.

[rammy2k2]

My personal advice is, as tempted as your are to gamble on a site like this, dont do it.
Why ? I wouldnt feel comfortable to send my ID to a site that uses a script and template that so many other sites are using ; who knows what they can do with our identity ? Gamble on bigger , well established sites, where u wont worry for the safety of your ID.

[kotajikikox]

Hello everyone,

We would like to give an explanation regarding our KYC option.

Seriously after months of posting this thread you have just back this time to address about KYC and gone again? are you really wanted to advertise in this forum or just wanted to  lure players without caring about their concern , because you are showing no importance to this community , wondering if there are even one from Bitcointalk that deposit and plays here in your platform.

[peter0425]

My personal advice is, as tempted as your are to gamble on a site like this, dont do it.
Why ? I wouldnt feel comfortable to send my ID to a site that uses a script and template that so many other sites are using ; who knows what they can do with our identity ? Gamble on bigger , well established sites, where u wont worry for the safety of your ID.

Aside from that they have proven nothing from gambling community and asking for an ID , maybe if we are talking about those established and reputable gambling as what I did in many sites that I am playing .
lets choose other sites that have proven their names here in bitcointalk and not with this type that shows no interest in Bitcointalk members.

[efialtis]

We recently published our review of Reel Crypto --> https://www.btcgosu.com/review/reel-crypto-casino/

[CryptSafe]

Hello everyone,

We would like to give an explanation regarding our KYC option.

Seriously after months of posting this thread you have just back this time to address about KYC and gone again? are you really wanted to advertise in this forum or just wanted to  lure players without caring about their concern , because you are showing no importance to this community , wondering if there are even one from Bitcointalk that deposit and plays here in your platform.

Before you think of making deposit, you should read through this



I really do not see any signs of seriousness in them because if truly they mean business, their representative here could have been very much active or they as re too busy to do so, they could have contacted a reputable member here to help make good representation of their presence so be that members would not be sceptical about them.  They forget to know that first impression and approach matters as that is what potential clients look for before they engage with new deals.

When going through their website review via btcgosu website, I  as well noticed that there have not been a review by any users yet via the review site. So in it would be in gamblers interested to do their due diligence before engaging with them as the presence is not well recognised and understood here.

[Reel Crypto]

We've listened to the feedback on the platform and want to share our new and improved website.

At Reel Crypto, we value any and all feedback from the community and encourage you to check out our new platform.

Check it out here >https://bit.ly/ReelCryptoForum

[Nrcewker]

Welcome back once again. I checked the site; the site seems very smooth on my iOS device. But the continuous prompt to create an account annoyed me a bit. I feel like before creating any account, if we had the option to test the games, it would have been even better. Moreover, I can see that the main issue was with KYC, so is the problem with KYC  solved? If you guys can launch any competitions exclusively for the Bitcointalk members, then I am sure many people will show interest in trying and joining the site. You guys also need to make the announcement thread presented in a professional manner to attract potential gamblers.

[Reel Crypto]

Hello Nrcewker,

We appreciate your feedback on our platform and the advice you have given!

On ReelCrypto even without being logged in, many of the Slot games can be played/tested out, from the “Fun” mode, with virtual currency, but this is not possible for casino games.

If certain users have an issue with KYC, It can be due to various reasons our Customer Support team identified, so without clarifications on what he is referring to, we can not give an answer and directions for problem-solving.

We have shared feedback with the team for exclusive competitions for Bitcointalk members and we are certain they will consider this provided there is interest.

We look forward to getting more feedback and working together to help make a great platform

^Mike

[panjul07]

Cant really remember if I have visited this site before or not, just visited some time ago to have a look a bit but seems that there is nothing special here.
No VIP program, No special promotion (only deposit bonus & free spins and cashback), I dont count promo from provider.
After exploring more especially the AML policy, it makes me sure that it is not a casino for me since KYC is mandatory for any withdrawal.
Step 3 verification (source of wealth) will be asked for a low total deposit/withdrawal ($5,000).
Although this casino is reviewed by btcgosu but it does not make me attracted to play due to the above facts.
Well, I'd say good luck for your business.

[Coin_trader]

We've listened to the feedback on the platform and want to share our new and improved website.

At Reel Crypto, we value any and all feedback from the community and encourage you to check out our new platform.

Check it out here >https://bit.ly/ReelCryptoForum

You’ve got a neat casino. The color vibes is same with Bitcasino classic look but your website template is different so I can do you’ve done a good job on designing your casino.

I just notice that some image on the homepage are stretched when viewing using tablet device. Also some I want to see different sorting feature on each games category such as alphabetical order, most played games, provider selection to easily browse casino games based on my preferences.

I knew that there’s a section dedicated for casino provider list but it will handful if this feature is available on each game category as way of sorting games.

[Cantsay]

We've listened to the feedback on the platform and want to share our new and improved website.

At Reel Crypto, we value any and all feedback from the community and encourage you to check out our new platform.

Check it out here >https://bit.ly/ReelCryptoForum

Since you have worked on your site then it will be a good to reach out to btcguso to review the newly updated site - that might help you get a better ratings than the previous review [if yo actually did work on the things that reduced your site's rating in the first place].

This is the first time I've come across this thread despite being old - I will try to go through it later in the day and see if I'll see any thing to point out that needs improvements.

[Reel Crypto]

We've listened to the feedback on the platform and want to share our new and improved website.

At Reel Crypto, we value any and all feedback from the community and encourage you to check out our new platform.

Check it out here >https://bit.ly/ReelCryptoForum

You’ve got a neat casino. The color vibes is same with Bitcasino classic look but your website template is different so I can do you’ve done a good job on designing your casino.

I just notice that some image on the homepage are stretched when viewing using tablet device. Also some I want to see different sorting feature on each games category such as alphabetical order, most played games, provider selection to easily browse casino games based on my preferences.

I knew that there’s a section dedicated for casino provider list but it will handful if this feature is available on each game category as way of sorting games.

Hello Coin_trader

We appreciate your feedback, and we are currently working on this. You will see improvements in the near future when it comes to sorting games.

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