Introducing BC.Game Support Team: Building Trust and Transparency

[BC.Game Support]

Greetings, everyone!

In response to the growing number of unaddressed cases on the forum, we've established this account as a part of BC.Game.
We're genuinely excited to engage in open dialogue, addressing concerns, accusations, and any general questions you may have. Recognizing the paramount importance of trust and transparency, especially in the space we operate in, we look forward to solving every unanswered thread here henceforth. With the creation of this account, our primary focus is to ensure clarity and openness in all matters, particularly those related to user issues. Our newly assembled team will deliver exceptional customer service, promptly address queries, and will strive to foster a supportive community for our users.

We understand the unique dynamics of the Bitcointalk forum and value the insights and concerns of this community. We aim to build trust here through openness and responsiveness to foster a positive user experience. Feel free to share your thoughts, questions, or concerns with us.  We're here to listen, engage, and collaborate in resolving any issues that arise. Together, we can build a constructive and trustworthy relationship, laying the foundation for a vibrant and supportive community.

We eagerly anticipate the discussions and interactions ahead, and we look forward to building a constructive and trustworthy relationship with the Bitcointalk community.

Support Team
BC.GAME

[BitcoinGirl.Club]

We're genuinely excited

Creating a new account does not mean you really is excited to leave all your bad actions unnoticed. If you want to be excited for real then solve all the accusations against you, accept the damages that has done in your main account, show loyalty to the community without asking questions, continue it for a certain period of time. If anyone does not change their mind, respect it.

Has no one told you that you can not open more than one topic for one project in this board?

[BC.Game Support]

We're genuinely excited

Creating a new account does not mean you really is excited to leave all your bad actions unnoticed. If you want to be excited for real then solve all the accusations against you, accept the damages that has done in your main account, show loyalty to the community without asking questions, continue it for a certain period of time. If anyone does not change their mind, respect it.

Has no one told you that you can not open more than one topic for one project in this board?

You seem to be mistaken; our main account will remain as it is and will be used for announcements. This account however, will be used for helping out users with issues and clarifying accusations. We're working on a case-by-case basis to resolve all the issues as we speak.


Also, this is neither a project announcement nor a promotional post. So it is alright to open a new thread, as we deem this newsworthy as per the rules:

Because a certain site has been spammed to hell here, we have decided to start enforcing this rule. Unless your thread is for a new site or is newsworthy (such as a you are hosting a whole new type of game on a site, a new noteworthy feature is added to a site, you need to alert the community to a potential scam, or you're asking a general question that applies to more than one site), please post it the in the Games and rounds subforum or respond to an applicable existing thread on this board.

[BC.GAME]

Greetings, everyone!

In response to the growing number of unaddressed cases on the forum, we've established this account as a part of BC.Game.
We're genuinely excited to engage in open dialogue, addressing concerns, accusations, and any general questions you may have. Recognizing the paramount importance of trust and transparency, especially in the space we operate in, we look forward to solving every unanswered thread here henceforth. With the creation of this account, our primary focus is to ensure clarity and openness in all matters, particularly those related to user issues. Our newly assembled team will deliver exceptional customer service, promptly address queries, and will strive to foster a supportive community for our users.

We understand the unique dynamics of the Bitcointalk forum and value the insights and concerns of this community. We aim to build trust here through openness and responsiveness to foster a positive user experience. Feel free to share your thoughts, questions, or concerns with us.  We're here to listen, engage, and collaborate in resolving any issues that arise. Together, we can build a constructive and trustworthy relationship, laying the foundation for a vibrant and supportive community.

We eagerly anticipate the discussions and interactions ahead, and we look forward to building a constructive and trustworthy relationship with the Bitcointalk community.

Support Team
BC.GAME

We confirm this account belongs to us.

[BitcoinGirl.Club]

Also, this is neither a project announcement nor a promotional post. So it is alright to open a new thread, as we deem this newsworthy as per the rules:

Because a certain site has been spammed to hell here, we have decided to start enforcing this rule. Unless your thread is for a new site or is newsworthy (such as a you are hosting a whole new type of game on a site, a new noteworthy feature is added to a site, you need to alert the community to a potential scam, or you're asking a general question that applies to more than one site), please post it the in the Games and rounds subforum or respond to an applicable existing thread on this board.

You are not asking a general question that applies to more than one site
There are no new noteworthy feature is added to your site
Not hosting a whole new type of game on a site

Are you alerting the community to a potential scam from your site?

You seem to be mistaken; our main account will remain as it is and will be used for announcements. This account however, will be used for helping out users with issues and clarifying accusations. We're working on a case-by-case basis to resolve all the issues as we speak.

Trying to over-smart a forum member who is here since 2015 and active in most of his forum lifetime? Don't you think you are too naive in this?

[GekkeBelg]

It's good to see this posting. But for now these are just words. Let's see if you truly manage to solve all cases.
I assure you in the long term it costs you way less money to be fair to customers, also winning (but not cheating) ones, than to take their funds and build a bad reputation with it.

[BC.Game Support]

It's good to see this posting. But for now these are just words. Let's see if you truly manage to solve all cases.
I assure you in the long term it costs you way less money to be fair to customers, also winning (but not cheating) ones, than to take their funds and build a bad reputation with it.

We are actively looking into your case right now. Our staff is working hard to finding a quick solution, and we'll be active in the forum to make sure that all outstanding cases are resolved. Again, we deeply regret any inconvenience that may have been caused.

[ChrissB]

Also, this is neither a project announcement nor a promotional post. So it is alright to open a new thread, as we deem this newsworthy as per the rules:

Because a certain site has been spammed to hell here, we have decided to start enforcing this rule. Unless your thread is for a new site or is newsworthy (such as a you are hosting a whole new type of game on a site, a new noteworthy feature is added to a site, you need to alert the community to a potential scam, or you're asking a general question that applies to more than one site), please post it the in the Games and rounds subforum or respond to an applicable existing thread on this board.

You are not asking a general question that applies to more than one site
There are no new noteworthy feature is added to your site
Not hosting a whole new type of game on a site

Are you alerting the community to a potential scam from your site?

You seem to be mistaken; our main account will remain as it is and will be used for announcements. This account however, will be used for helping out users with issues and clarifying accusations. We're working on a case-by-case basis to resolve all the issues as we speak.

Trying to over-smart a forum member who is here since 2015 and active in most of his forum lifetime? Don't you think you are too naive in this?

Bro your ego is too big to understand it .. they messed up and now created a separate team to sort out issues .. what is your problem lol?

Being here since 2015 is respectable but reflects your ego if anything. I think LoyceV got it right, you have anger issues :|

[BitcoinGirl.Club]

Bro your ego is too big to understand it .. they messed up and now created a separate team to sort out issues .. what is your problem lol?

Is anyone stopping them to fix their issues?

Being here since 2015 is respectable but reflects your ego if anything. I think LoyceV got it right, you have anger issues :|

LoyceV? Would you mind to quote it? As far as I know that's what JollyGood thinks about me.

BEWARE: BitcoinGirl.Club cannot be trusted. Made baseless accusations against me as part of a revenge ploy to post lies then keep repeating them. Do not trust a compulsive liar as BitcoinGirl.Club

BitcoinGirl.Club seems mentally unwell, suffers from serious anger problems and from delusions of grandeur because of an overinflated ego

https://bitcointalk.org/index.php?action=trust;u=662330;dt

If you want to talk about it then I welcome you in the reputation board.

[Coin_trader]

We confirm this account belongs to us.

Lmao. What’s the point of having second account while you can use your main account to address the issue?

You are just watching in the sideline for months without any response to the thread. Most of the pending issue against your casino was you already lose on the discussion to 3rd party arbitrator. I’m not sure what you guys trying to prove here by creating separate thread instead of just replying on each scam accusation thread against you.

[holydarkness]

It's good to see this posting. But for now these are just words. Let's see if you truly manage to solve all cases.
I assure you in the long term it costs you way less money to be fair to customers, also winning (but not cheating) ones, than to take their funds and build a bad reputation with it.

We are actively looking into your case right now. Our staff is working hard to finding a quick solution, and we'll be active in the forum to make sure that all outstanding cases are resolved. Again, we deeply regret any inconvenience that may have been caused.

Saying this because I've been following his case closely, IMO, it's not that difficult.

Putting aside the very questionable suggestion your live support ask him to do, you initially voided Gekke's bet for an incorrect odds, which later revised to exploiting unfavorable odds, while what he did was looking for a bookie who gave him the best odds. I failed to see how this is an abuse.

I think it's equal counterpart to wanting to buy something online and you open several shopping apps to see which app gives the best price. You're free to correct and educate me on this matter.

[decodx]

I don't really think there's an issue with BC. game wanting to take a more active role in this community and address some of the problems that have piled up.  It's definitely better than just ignoring all the complaints and allegations thrown their way.  Having someone dedicated to maintaining open lines of communication isnt unreasonable.  Not saying it'll fix everything, but props to them for trying.

At the end of the day communities are built on trust.  If BC. game makes an effort to hear player concerns, they could start rebuilding bridges.  Im willing to give them a chance rather than write them off.  But words have to turn into actions at some point or it's just talk.

[Plaguedeath]

There's no trust and transparency I see in this thread, you just need to pay the money you owes, no need to respond anything since words isn't a solution here.

Lmao. What’s the point of having second account while you can use your main account to address the issue?

It seems like the person behind the account is different, maybe Bc.game hiring someone who will be active in this forum that he has a job desk to chill someone who complaint against their site to make the victim feel they will work into the case.

[Vainica]

I would appreciate help with my issue.  

I have emailed support multiple times  (all ignored)

Told my VIP host  (ignored)

Messaged the BC.GAME account here on bitcointalk (ignored)

Messaged CEO on Telegram  (mostly ignored, then passed off to support and ignored again)

That seems to be the intentional plan, maybe just hoping I go away.  

UID 2976716

I have not posted a scam accusation as I don't believe it was a scam, but rather a mistake.  

[un_rank]

Situations like these is damage control at best. The team notices they have a bad rep on the forum and are working to draw a smoke screen over that while the real issues still exists. I will be willing to bet that this is the platform where they get the most criticism and scam allegations, but not all their victims are here.

If you really want to solve "all" issues, your support team should be active and you will take your time to address each case (not just on bitcointalk) to close them all with the best possible outcome.

I will circle back to this in 2-3 business days to see how much cases hs been fixed.

- Jay -

[robelneo]

I just knew they would create a dedicated thread with a new account here to try to regain the reputation that is heavily tarnished just like what 1xbit did three years ago but in the end, you will do what 1xbit did just confusing the community that you are really honest in trying to resolve all the issues here, there's no need of a new thread all you have to do is to go to all complaints in the scam section and address the issues fairly, with your main account of course just like what members recommended you to do.

Hello Bitcointalk Community

1xBit is Now control by a new Team. We want to do a fresh start again. Most of the scam accusation are 2 years+ old, not sure if there a way to resolve them.

If there is any issues with your account please post all the details here, make sure to provide your account number.(Send the information via PM) We will try to solve all your issues. We're interested to hear back your thoughts too.


Best Regards
1xBit Team

[efialtis]

Guys, let`s not "exaggerate" and try to keep it real - for what it`s worth, I was informed about this and not only agreed that it was a good idea to (finally) get into solving the issues, I was even happy to learn about it. I am in constant communication with the BC.Game team and actually (you know me by now, I hope), gave them my honest feedback.

All we can do right now is wait and see.

Side note: Let`s not forget that not each and every complaint is valid/legit - the ones who are, I clearly gave them my opinion.

[cryptomaniac_xxx]

Why not instead of creating a new supposedly account dedicated to all question and "building trust and transparency", why not just paid all those members their money back?

Or simply answer all the scam accusations against your platform?

In any case this thread will obviously open the floodgates for those who have issues on you and then you could just left them hanging, just saying.

[junder]

Until  there is real evidence of the problem being resolved I will remain  firm with my initial view of Bc.game casino as a fraudulent casino.  So I don't care where you start from  and with a new or old account because we here only want evidence like what you claim to solve cases. There no need to beat around the bush that in reality  everyone wont just stay silent just because you bring new news doesnt mean all complaints are resolved.  You have time to clean up your reputation but if it continues there  will be no solution and the more users complain that your actions don't  match what you say.

[coin-investor]

Until  there is real evidence of the problem being resolved I will remain  firm with my initial view of Bc.game casino as a fraudulent casino.  So I don't care where you start from  and with a new or old account because we here only want evidence like what you claim to solve cases. There no need to beat around the bush that in reality  everyone wont just stay silent just because you bring new news doesnt mean all complaints are resolved.  You have time to clean up your reputation but if it continues there  will be no solution and the more users complain that your actions don't  match what you say.

And I agree this thread is pretty useless if complaints in the scam section keeps accumulating and old ones are not resolved and closed, they have to resolve the old ones for the community to believe that you have a good intention in creating this thread, there are cases where you undergo mediation and lose and yet you delay payment.

Its good that you did not moderate this thread if this is moderated you will get more bad feedback because it will become self serving, you have to accept that people will not like you creating a thread like this when there are open accusations that needs to address.
Lets see in the coming weeks if this thread serves it purpose of building trust and transparency.