BC.Game not taking Responsible Gaming or Problem Gambling seriously

[Vainica]

I conveyed my gambling problem/addiction mutiple times, I exhibited clear and obvious signs of problem gambling and BC ignored their responsibilities, license requirements, and laws governing their operation.

I contacted my VIP host at BC.game and told him my gambling was out of control, and asked if there was a point to self exclude due to the fact the account was anonymous and couldn’t I just make a new account to get around the exclusion. At this point I had already performed many deposits and withdrawals and my account was still completely anonymous.   He informed me that yes it would be pretty easy to circumvent a self exclusion due to this, he gave me a bonus and no other action was taken, not even to KYC my account or give me a self exclusion.

https://imgur.com/a/gz54Mge
https://imgur.com/a/UfEfjsk   
2nd link is for BC to be able to cross reference the amounts and dates since this host has since deleted his account


On another occasion I contacted my VIP host asking for a free bonus to wager with, and explained I was dealing with the death of 2 people very close to me and that gambling was the only thing that distracted my mind from the grief.  No actions were taken despite this being a clear and obvious sign of problem gambling.

https://imgur.com/a/GvuSepO

Another occasion I was conversing with my VIP host at BC.game,  harassing him for a free bonus, as I did numerous times when I ran out of available funds to gamble with.  I explained I was out of funds for a few days and he suggested that I should “chill” and that a little break is always good.  I replied “asking me to take a break from gambling is like asking a meth head to stop smoking meth”   The host replied with a smiley emoji.   No actions were taken.

https://imgur.com/a/pInnDli


Here is BC.Game (https://bitcointalk.org/index.php?action=profile;u=3592321) stating the hosts have a responibility to pick up on the clues and act. 

https://imgur.com/a/DWz9dlo


Also of note, is I am in a prohibited location not allowed by the casino (Costa Rica).  I was completely unaware of this until recently when I noticed on AskGamblers and CasinoGuru when viewing BC.Game complaints and error message on their pages said my country is not allowed at this casino.  I am not geo blocked on BC, I have never used a VPN.

My IP logs on the site are from Costa Rica
https://imgur.com/a/G5mR2a2

My phone number registered is from Costa Rica
https://imgur.com/a/2hKmkxg

BC.Game stating Costa Rica is a prohibited location
https://imgur.com/a/WxvYKrI

I am not using this as a reason for the claim, or for a reason they should be held liable,   I believe it points to a pattern of behavior.  They had to overlook a lot of things to keep me gambling on their site.

They overlooked my clear statements about my gambling problem.  They over looked my general behavior, for example,  the last 60 days my account was open,  I made over 330 different deposits. 

They overlooked their license requirement and Curacao AML laws by never asking me to KYC.  Not only did they not KYC me, despite hundreds of millions of dollars in wagers, and millions of dollars passing in and out of my account,  they never even asked me to register my name or birthdate.  All they have is my email.  Not even a date of birth to know that I am of legal age.

They overlooked my prohibited location. 

Maybe one of these things alone could be an oversight,  but all of them together,  show it was likely intentional.


There were numerious times I had thoughts of stopping, but I was constantly losing all my available money, that I became reliant on all the bonuses (daily reloads, weekly, monthly, loss back)  to pay rent and food, etc.  Problem gamblers only consider stopping when they bottom out and lose everything,  but when that happened I always had thousands of dollars of upcoming bonuses coming that I was going to need to pay bills or gamble to get what I needed to pay bills and the cycle would repeat over and over.


I tried resolving this directly with the casino.  Only recently after weeks of being ignored, with their renewed effort of transparency and resolving outstanding issues their PR person reached out, and eventually forwarded me to the head of their legal/compliance department.  When they provided the contact info (TG name)  I recognized it from a complaint thread here that I read.  He made a post shilling for BC without disclosing his affiliation with the casino.  His remarks in the post didn't encourage me at all that there would be a resolution due to him referring to "salty degens crying about losing"    BC confirmed it was his post and admitted it was a bad look.  I don't think this is nefarious or anything like that but it didn't give me a lot of hope

post:  https://bitcointalk.org/index.php?topic=5467886.msg62958581#msg62958581

BC.Game admitting it was their complaince/legal officer
https://imgur.com/a/bOhOsjb


I also reached out to @efialtis  https://bitcointalk.org/index.php?action=profile;u=2597426   
In attempt to resolve this due to his relationship with BC.Game, he fought for me and a resolution to no avail.  I appreciate his efforts and I think it says a lot about him that he fights for players regardless of his financial relationship with the casinos.  His reputation is well earned.


Finally,  my account is now self excluded/closed due to "problem gambling".   I did not explicitly request this.  Only when shown my complaint (no demand or threat)  my host self excluded my account for problem gambling.   Why now? Why not any one of the other times I conveyed my problem?




https://bitcointalk.org/index.php?action=profile;u=2503677

BC.game
$550,000  (this is the estimated amount lost after the first time I clearly conveyed my gambling problem:
Various cryptos:

[Vainica]

I know some of you will state this is my fault, and I made the choice to gamble. You are lucky that addiction has never gotten ahold of you.  I believe it's far easier for a casino to act on clear signs than it is for a problem gambler to use self control or restraint.  I really don’t think its fair to say a casino has absolutely no responsibility to make a reasonable effort to stop this sort of thing.

You may also claim that even if they intervened, I would have just gambled somewhere else.  This is a reasonable thought.  But that doesn’t absolve responsibility.  If a bar or pub overserves someone showing clear signs of intoxication and harm occurs, I do not think a valid defense would be  “well if we didn’t serve him, he just would have drank somewhere else”

You may also likely ask,  if I would have won, would I be complaining ?   My reply would be, I was never going to win.  You don’t win when you’re wagering over $250 Million dollars on games with built in house edges.


I just want to add, I am not seeking all of my deposits back, or even all of my losses after I conveyed my gambling problems.  I told the casino I believe both parties made mistakes and exhibited poor judgment and that there should be a shared responsibility.  I made a proposal to the casino for a % of my losses after I communicated my problems.  I was told there was a near 0% chance for any portion of my losses back.  Even if they agreed to my proposal, they would still be profiting hundreds of thousands of dollars off my account, but they have been completely unwilling and uninterested.

[rohang]

Putting aside the problem gambling issue,
BC allowing you to gamble/ lose inapite of your ip being from costa rica AND your phone being from there is a huge fuckup.

I would highly suggest to make a grievance on that site where they mentioned they dont allow players from CR

Goodluck

[Don Pedro Dinero]

BC allowing you to gamble/ lose inapite of your ip being from costa rica AND your phone being from there is a huge fuckup.

No, actually is business as usual. Most crypto casinos let you gamble from countries they ban in their ToS, only to require KYC and say you have broken the rules if they see you have won a lot of money and try to withdraw it. For this and other reasons is why I was saying recently on the mixer ban topic that casinos are going to be next in line.

Regarding the OP, what you have to do is find a solution to your problem because whether BC.GAME has responsible gambling options or not, you will always find a place to continue gambling. If you don't solve the basic problem you're going to get worse and worse. Seek help from a professional specialised in this type of addiction and if you don't know any, consult a psychiatrist.

[Bitcoin_Arena]

I just got this when I tried to visit BC.game. Could it be that they just added it after the complaints? Or they are just selectively blocking banned Countries?



OP when you were using the site, did you see this section (https://bc.game/help/self-exclusion)? Or they recently added it?

[Vainica]

I just got this when I tried to visit BC.game. Could it be that they just added it after the complaints? Or they are just selectively blocking banned Countries?



OP when you were using the site, did you see this section (https://bc.game/help/self-exclusion)? Or they recently added it?

I never received that geo block message.  Not even now.  I think you are correct when you stated they are selectively blocking banned countries.  

[Eternad]

BC allowing you to gamble/ lose inapite of your ip being from costa rica AND your phone being from there is a huge fuckup.

No, actually is business as usual. Most crypto casinos let you gamble from countries they ban in their ToS, only to require KYC and say you have broken the rules if they see you have won a lot of money and try to withdraw it. For this and other reasons is why I was saying recently on the mixer ban topic that casinos are going to be next in line.

The only difference on this case was the IP of the ban country is still acceptable to access the website which is supposed to blocked automatically by the casino. Most of the cases of restricted user manage to play to the casino by using VPN to bypass the restrictions while the casino in question allow this user to play in regular IP which I understand the initial impression that I’m allowed to play since not all player is very thorough on reading the ToS.

Right now, I can’t access the casino due to geo restrictions while the OP access it without the use of VPN.

[holydarkness]

I am notifying BC's representative about this situation. Meanwhile, I noticed that some of the chats were edited? Granted, at this point, it'll become he-said-they-said, as we won't know when it got edited and what's the original content is, but if I may judge from the reply, I don't think it matter much on this screenshot, but things can go both way on the earlier one. Do you mind to tell us why it was edited and what's roughly the original content sounds like?

I'm also reuploading your screenshots so everyone can see them easier.

[Vainica]

I am notifying BC's representative about this situation. Meanwhile, I noticed that some of the chats were edited? Granted, at this point, it'll become he-said-they-said, as we won't know when it got edited and what's the original content is, but if I may judge from the reply, I don't think it matter much on this screenshot, but things can go both way on the earlier one. Do you mind to tell us why it was edited and what's roughly the original content sounds like?

I'm also reuploading your screenshots so everyone can see them easier.

The context was not changed I am certain of that, I was probably fixing a typo something along those lines, in real time when the messages were sent. 

Telegram only allows you to edit a message for  up to 48 hours after sending it. 

If you consider the replies to the messages that show "edited"  they are perfectly in line to what the message states, imo. 

The first message you noted,  I was asking for lossback bonus again and mentioned I was out of funds til tuesday.  Host references Tuesday and that he credited another bonus for me ($50)

2nd message noted the deaths in family I was dealing with and asking for a bonus to distract from the grief,  host mentions "not wanting to be unsympathetic"

[rokuen]

Also of note, is I am in a prohibited location not allowed by the casino (Costa Rica).  I was completely unaware of this until recently when I noticed on AskGamblers and CasinoGuru when viewing BC.Game complaints and error message on their pages said my country is not allowed at this casino.  I am not geo blocked on BC, I have never used a VPN.

My IP logs on the site are from Costa Rica
https://imgur.com/a/G5mR2a2

My phone number registered is from Costa Rica
https://imgur.com/a/2hKmkxg

BC.Game stating Costa Rica is a prohibited location
https://imgur.com/a/WxvYKrI

That alone is enough to void all your casino bets and refund all deposits. If you won a significant amount, I'm sure they would void your winnings.

Btw, if they were licensed by reliable and reputable gambling authorities like the UK Gambling Commission, they would face serious fines for abusing problem players :/

[yahoo62278]

I really think it's a huge crock of shit when people try to blame a site for their addiction. The site did not make you sign up. They didn't make you deposit. They didn't tell you to do anything. You made the choice to do all these things. Yes, I see you addressed the fact that people might say these things, but that doesn't mean you are right to accuse a site of your incompetence.

I have gained 5lbs over the last week. Whom should I sue to get my weight taken off? The food companies that sold me the food I ate? Corporations that run the fast food joints? The gas station for giving me gas in my car so that I could go buy food?

Come on, it's getting ridiculous that noone wants to be held accountable for their own actions.

[Vainica]

I really think it's a huge crock of shit when people try to blame a site for their addiction. The site did not make you sign up. They didn't make you deposit. They didn't tell you to do anything. You made the choice to do all these things. Yes, I see you addressed the fact that people might say these things, but that doesn't mean you are right to accuse a site of your incompetence.

I have gained 5lbs over the last week. Whom should I sue to get my weight taken off? The food companies that sold me the food I ate? Corporations that run the fast food joints? The gas station for giving me gas in my car so that I could go buy food?

Come on, it's getting ridiculous that noone wants to be held accountable for their own actions.

I have not blamed them for my addiction.  Whether you personally agree with it or not,  casinos have a responsibility when a player is showing clear signs of addiction/problem gambling. BC.Game has already acknowledged that themselves. 

I am curious where do you draw the line in your views ?   Are you cool with a doctor over prescribing or knowingly supplying an addict with opiates ?   He's not forcing the pills down their throats.  It's their choice afterall.

[yahoo62278]

I really think it's a huge crock of shit when people try to blame a site for their addiction. The site did not make you sign up. They didn't make you deposit. They didn't tell you to do anything. You made the choice to do all these things. Yes, I see you addressed the fact that people might say these things, but that doesn't mean you are right to accuse a site of your incompetence.

I have gained 5lbs over the last week. Whom should I sue to get my weight taken off? The food companies that sold me the food I ate? Corporations that run the fast food joints? The gas station for giving me gas in my car so that I could go buy food?

Come on, it's getting ridiculous that noone wants to be held accountable for their own actions.

I have not blamed them for my addiction.  Whether you personally agree with it or not,  casinos have a responsibility when a player is showing clear signs of addiction/problem gambling. BC.Game has already acknowledged that themselves. 

I am curious where do you draw the line in your views ?   Are you cool with a doctor over prescribing or knowingly supplying an addict with opiates ?   He's not forcing the pills down their throats.  It's their choice afterall.

It's not about the line that I draw, it's about you. I read through your post and some things bother me. You contacted your VIP host in Nov 2021 and let them know you had an addiction or whatnot. Throughout the last 2 years you contacted hosts multiple times asking/begging for bonuses, and even contacted a user who has contact with the casino. You got bonuses most times I assume? What did you expect efialtis to do for you? Get you a refund? Get your account banned? You also stated you asked about getting around an exclusion.

So, why wait 2 years to say anything?

I just want to add, I am not seeking all of my deposits back, or even all of my losses after I conveyed my gambling problems.  I told the casino I believe both parties made mistakes and exhibited poor judgment and that there should be a shared responsibility.  I made a proposal to the casino for a % of my losses after I communicated my problems.  I was told there was a near 0% chance for any portion of my losses back.  Even if they agreed to my proposal, they would still be profiting hundreds of thousands of dollars off my account, but they have been completely unwilling and uninterested.

Then you post this.

What if they had agreed and gave you some money? Would you not be posting this thread or would you go to gamble somewhere else or even back at BCgame until you went broke again? Then try to get more money?

Some of the things you post make sense and maybe the casino isn't operating like they should. I haven't read their license and do not know exactly what their obligations are regarding all your complaints. I don't feel like had they agreed to give you a % of the money you lost back, that that would have magically solved your addiction. I think you woulda pissed it away and tried again ultimately making this thread only at a later date.

If you knew you had an issue, and you knew the site wasn't operating in the correct fashion regarding gambling addiction, you should have made this thread well before you went broke and made the issues known so that they could be pressured to fix things. Wanting any sort or refund should never have come into the equation IMO. This is my opinion and i'm sure you disagree, that's fine you're allowed to. I think you need to seriously seek help if you have that bad of a problem and take responsibility for that problem.

[Vainica]

I really think it's a huge crock of shit when people try to blame a site for their addiction. The site did not make you sign up. They didn't make you deposit. They didn't tell you to do anything. You made the choice to do all these things. Yes, I see you addressed the fact that people might say these things, but that doesn't mean you are right to accuse a site of your incompetence.

I have gained 5lbs over the last week. Whom should I sue to get my weight taken off? The food companies that sold me the food I ate? Corporations that run the fast food joints? The gas station for giving me gas in my car so that I could go buy food?

Come on, it's getting ridiculous that noone wants to be held accountable for their own actions.

I have not blamed them for my addiction.  Whether you personally agree with it or not,  casinos have a responsibility when a player is showing clear signs of addiction/problem gambling. BC.Game has already acknowledged that themselves.  

I am curious where do you draw the line in your views ?   Are you cool with a doctor over prescribing or knowingly supplying an addict with opiates ?   He's not forcing the pills down their throats.  It's their choice afterall.

It's not about the line that I draw, it's about you. I read through your post and some things bother me. You contacted your VIP host in Nov 2021 and let them know you had an addiction or whatnot. Throughout the last 2 years you contacted hosts multiple times asking/begging for bonuses, and even contacted a user who has contact with the casino. You got bonuses most times I assume? What did you expect efialtis to do for you? Get you a refund? Get your account banned? You also stated you asked about getting around an exclusion.

So, why wait 2 years to say anything?

I just want to add, I am not seeking all of my deposits back, or even all of my losses after I conveyed my gambling problems.  I told the casino I believe both parties made mistakes and exhibited poor judgment and that there should be a shared responsibility.  I made a proposal to the casino for a % of my losses after I communicated my problems.  I was told there was a near 0% chance for any portion of my losses back.  Even if they agreed to my proposal, they would still be profiting hundreds of thousands of dollars off my account, but they have been completely unwilling and uninterested.

Then you post this.

What if they had agreed and gave you some money? Would you not be posting this thread or would you go to gamble somewhere else or even back at BCgame until you went broke again? Then try to get more money?

Some of the things you post make sense and maybe the casino isn't operating like they should. I haven't read their license and do not know exactly what their obligations are regarding all your complaints. I don't feel like had they agreed to give you a % of the money you lost back, that that would have magically solved your addiction. I think you woulda pissed it away and tried again ultimately making this thread only at a later date.

If you knew you had an issue, and you knew the site wasn't operating in the correct fashion regarding gambling addiction, you should have made this thread well before you went broke and made the issues known so that they could be pressured to fix things. Wanting any sort or refund should never have come into the equation IMO. This is my opinion and i'm sure you disagree, that's fine you're allowed to. I think you need to seriously seek help if you have that bad of a problem and take responsibility for that problem.

A lot of your questions seem to presume someone going through what I was going through, should be thinking clearly.  In the midst of my out of control gambling,  I was not assessing the casinos actions or non actions.  That happened later.  

I'm not going to spend much time addressing what I would or wouldn't do if I had reached a resolution with the casino.  It's really not relevant.  The only relevant thing is if the casino took advantage of my addiction and/or failed to act and that they benefited from it greatly.  Who gives out bonuses when a player comes to you and says their gambling is out of control ?  or that they can't take a break from gambling ?

BC.Game stated everyone is required to complete both levels of KYC to withdrawal.  
https://imgur.com/a/KkMTQjv

It is required by their license,  it is required by KYC/AML laws where they operate from.  

Do they KYC everyone? I'm guessing not.   They certainly did not with me.  Why ? Could it be due to our conversation where I asked if self exclusion was pointless without KYC?   The amounts of money I was depositing and withdrawing seem to absolutely demand KYC.   But they let it slide.  Why ?

They let the prohibited location slide.  Why ?     They ignored all my statements about my problem gambling.   Why?

It's sure a lot of coincidences to happen to 1 player that enabled me to keep playing there.   This is what gives me belief they took advantage of the situation.  They will never admit it,  and I can't definitively prove it, but what other logical explanation is there?   If they are going to claim that they are so incredibly inept that they missed all of this,  then they should accept some responsibility in this matter and not let 100% of the harm fall on me.  

Or, let them come in here and say we did nothing wrong and tell me to get lost.

[Don Pedro Dinero]

The only difference on this case was the IP of the ban country is still acceptable to access the website which is supposed to blocked automatically by the casino. Most of the cases of restricted user manage to play to the casino by using VPN to bypass the restrictions while the casino in question allow this user to play in regular IP which I understand the initial impression that I’m allowed to play since not all player is very thorough on reading the ToS.

I tell you from my own experience that over the years I have accessed almost all the casinos that are advertised on the forum without using vpn and only in a minority of cases, like two or three, I found a blocking message, even though in the ToS it said that from my country I could not access. It's something that is happening less and less, I'm sure, but until recently it has been quite normal.

[holydarkness]

[...]

BC.Game stated everyone is required to complete both levels of KYC to withdrawal.  

original: https://imgur.com/a/KkMTQjv

It is required by their license,  it is required by KYC/AML laws where they operate from.  

Do they KYC everyone? I'm guessing not.   They certainly did not with me.  Why ? Could it be due to our conversation where I asked if self exclusion was pointless without KYC?   The amounts of money I was depositing and withdrawing seem to absolutely demand KYC.   But they let it slide.  Why ?
[...]

I'll address this one.

First of all, I don't think the image source you took as reference bear any justice. The statement was "we require users", not "we require every users".

Regarding the KYC itself, as far as I know, casino... crypto casino are in a constant battle between offering anonymity and govt. compliance. Several platforms explained their situation regarding this "selective" KYC across many threads, that they always strive to keep their customer anonymous, understand that it's something their customer prefer, yet they still have to be compliant to govt. rules. Thus they'll prolong KYC/AML as long as they can; if their customer didn't do anything that require further check, like depositing without wagering [in line with AML compliance] or cheating the system, they'll quite likely won't ask that.

Sadly, sometimes these leniency also backfired, where they later caught multi-acc abuser only when they crosschecked the data, or people bypassing their georestriction. If you didn't do anything that's against their rule, then them not asking you to perform KYC actually come in tone with crypto casino's wish to keep their customer free from privy eyes.

Plus, voluntary KYC are always available, if you want to perform KYC, you don't have to wait for it to be asked, the page are always there, minutes away from being completed.

[Vainica]

[...]

BC.Game stated everyone is required to complete both levels of KYC to withdrawal.  

original: https://imgur.com/a/KkMTQjv

It is required by their license,  it is required by KYC/AML laws where they operate from.  

Do they KYC everyone? I'm guessing not.   They certainly did not with me.  Why ? Could it be due to our conversation where I asked if self exclusion was pointless without KYC?   The amounts of money I was depositing and withdrawing seem to absolutely demand KYC.   But they let it slide.  Why ?
[...]

I'll address this one.

First of all, I don't think the image source you took as reference bear any justice. The statement was "we require users", not "we require every users".

Regarding the KYC itself, as far as I know, casino... crypto casino are in a constant battle between offering anonymity and govt. compliance. Several platforms explained their situation regarding this "selective" KYC across many threads, that they always strive to keep their customer anonymous, understand that it's something their customer prefer, yet they still have to be compliant to govt. rules. Thus they'll prolong KYC/AML as long as they can; if their customer didn't do anything that require further check, like depositing without wagering [in line with AML compliance] or cheating the system, they'll quite likely won't ask that.

Sadly, sometimes these leniency also backfired, where they later caught multi-acc abuser only when they crosschecked the data, or people bypassing their georestriction. If you didn't do anything that's against their rule, then them not asking you to perform KYC actually come in tone with crypto casino's wish to keep their customer free from privy eyes.

Plus, voluntary KYC are always available, if you want to perform KYC, you don't have to wait for it to be asked, the page are always there, minutes away from being completed.

The upload documents page was not there at the time I inquired about self exclusion/KYC. 


Regarding what they meant by "users"  this can be solved by them clarifying if that helps matters.   

[holydarkness]

The upload documents page was not there at the time I inquired about self exclusion/KYC. 


Regarding what they meant by "users"  this can be solved by them clarifying if that helps matters.   

I ended up spending one good hour digging through several sources looking for more insight for this situation. Two things that I discovered, regarding KYC and restricted country.

First, about KYC, maybe access to the page was different now from back then, but I think the option to perform KYC has been available from around the time of your initial situation, given there was a "case" stretched as far as January of that year, 2021, about a user who did their KYC.

And moving to the restricted country, I understand correctly that you create your account around early to mid 2021? I believe Costa Rica was not a restricted country back then, as shown by this snippet of forbidden teritory that someone happened to quote in full [thus, pseudo-archiving it]

3.1. Blacklisted Territories: China, Netherlands, Dutch Caribbean Islands, Curacao, France, United States and/or any other restricted by law country or state. Note that it is strictly forbidden to play on BC.GAME games in blacklisted countries mentioned above.your personal data for the purpose of executing their duties and providing you with the best possible assistance and service. You hereby consent to such disclosures.

Source: https://bc.game/help/agreement

I will have to say that BC should communicate better with their user when there is a change in their ToS [if they didn't already and you accidentally just click "I understand" and the likes without even reading it], but what happens most likely like this: you registered when Costa Rica was not a restricted country, thus your details [IP and phone number] are all accepted. I don't think BC check from time to time which user come from where, nor did their host let known such details, thus an overlook in this matter happened where you're not warned by your host when Costa Rica became a restricted country approximately one year ago [as shown by the statement in the snippet you have from CG].

[Vainica]

The upload documents page was not there at the time I inquired about self exclusion/KYC.  


Regarding what they meant by "users"  this can be solved by them clarifying if that helps matters.  

I ended up spending one good hour digging through several sources looking for more insight for this situation. Two things that I discovered, regarding KYC and restricted country.

First, about KYC, maybe access to the page was different now from back then, but I think the option to perform KYC has been available from around the time of your initial situation, given there was a "case" stretched as far as January of that year, 2021, about a user who did their KYC.

And moving to the restricted country, I understand correctly that you create your account around early to mid 2021? I believe Costa Rica was not a restricted country back then, as shown by this snippet of forbidden teritory that someone happened to quote in full [thus, pseudo-archiving it]

3.1. Blacklisted Territories: China, Netherlands, Dutch Caribbean Islands, Curacao, France, United States and/or any other restricted by law country or state. Note that it is strictly forbidden to play on BC.GAME games in blacklisted countries mentioned above.your personal data for the purpose of executing their duties and providing you with the best possible assistance and service. You hereby consent to such disclosures.

Source: https://bc.game/help/agreement

I will have to say that BC should communicate better with their user when there is a change in their ToS [if they didn't already and you accidentally just click "I understand" and the likes without even reading it], but what happens most likely like this: you registered when Costa Rica was not a restricted country, thus your details [IP and phone number] are all accepted. I don't think BC check from time to time which user come from where, nor did their host let known such details, thus an overlook in this matter happened where you're not warned by your host when Costa Rica became a restricted country approximately one year ago [as shown by the statement in the snippet you have from CG].

Those screenshots just show a live chat session about KYC.   It does not indicate the method in which he submitted documents as per their request.  They even mention the email that sent the info was not the registered email leading me to believe it was done via email. The player even mentions he went through KYC "with support"

BC can verify when they added the upload section,  I am nearly certain it was more recent and not there in 2021.


Also regarding your comments about my phone number.   I registered it this year,  here you can see my host in September of this year noticing I verified it and gave me a bonus.  It became a recent requirement for their contests.

https://imgur.com/a/cqD6W2K


date I registered the phone number and verified it

https://imgur.com/a/b3UjZs7

[Bitcoin_Arena]

OP, I have another question, during the time when you were trying to seek for help regarding your gambling addiction problem. Did you by any chance explore the site and come across a link like these?

1. Self-Exclusion contains some helpful information.
2. https://www.responsiblegambling.org