Can I ask for refund if casino game has bugs?

[Rufsilf]

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.
I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

If this is the case, you should contact the customer support of that casino so that they will give attention and solve your problem. But we are not always sure if they will reimburse your winnings and the money you bet. So better to check if the casino you are playing is legit. You can also take legal action but it will cost more.

One more thing, I’m sure that the management who run that casino will make sure to check with the casino if there are any bugs in the slot you are playing and you must have proof that the slot has made an error, because if you don't have one, and you are just creating a story about it, then there’s a bigger problem. Already.

But so far, I haven't heard much that in that case, maybe others can encounter something like that, but others don't hear much about it because they just don't care.

[mirakal]

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.
I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

All the edge was already on them including this "technical problem edge". The matter you brought was when there's a bug that would cost them money they'll void the bets but if they win despite the bugs, they won't tell their gamblers. That's how non reputable casinos work, so I suggest that you look and play on a reputable casinos as their reputation cost more than a million dollars and this bug problem could ruin their reputation too, so they won't allow that to happen.

[EluguHcman]

I want to know if you had similar experience or if something similar has happened in history ever.

This happen in just few months ago where two guys placed a bet and won over #137M equivalent to $137,040,000 and the bet company refused to pay them claiming and defending itself that one of the staff made some mistakes while generating the betted game odds.
https://www.okay.ng/1xbet-faces-accusations-of-refusing-to-pay-n137-million-in-winnings-to-two-nigerian-bettors.
This really sucks on how gambling sites only focused its terms and conditions towards it benefits without considering the gamblers to be justified.

[EarnOnVictor]

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.
I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

How thoughtful of you to have asked this kind of question?

I do think about it as well, this is especially when I read that a casino didn't pay a player simply because there was a technical error when he won that game. This often also happened in forex trading before now where it's a clear lie by the broker, which is why I know that it's a lie when a casino tells you that a problem happened to the system when you won. They know that there is no way you can verify, but I have seen cases where a duly registered and regulated casino made such a false claim but when sued and experts were invited, they were found guilty of such claims. This explains why they will always deny your withdrawal when such an excuse is made but will never say we reimburse our customers due to a technical error.

How fair is that? I've never believed this though when I read it, I only say that another victim is on point.

[ethereumhunter]

Casinos may reject our winnings because it is their business. Even if we ask for an inspection of the slot machine, the casino can still refuse it and we can't do anything about it. That makes sense because the casino owns the business, while we are the gamblers who gamble at the casino. I've never had a similar experience, and hopefully, I won't have one in the future. But if that happens at an online casino, the casino can reject any check we submit and not want to pay our winnings. That may be why we really have to get a trusted casino so that we don't experience any problems and it seems like that's the only solution we can do.

[Hypnosis00]

I want to know if you had similar experience or if something similar has happened in history ever.

This happen in just few months ago where two guys placed a bet and won over #137M equivalent to $137,040,000 and the bet company refused to pay them claiming and defending itself that one of the staff made some mistakes while generating the betted game odds.
https://www.okay.ng/1xbet-faces-accusations-of-refusing-to-pay-n137-million-in-winnings-to-two-nigerian-bettors.
This really sucks on how gambling sites only focused its terms and conditions towards it benefits without considering the gamblers to be justified.

It was still debatable if they would pay for the winning prize or not but supposedly, from our understanding, the casino should pay for that because it was their fault. In fact, in the case that we are wrong on our bets, they will never find it as an excuse. These kinds of casinos are totally scams, they don't want someone to take money from them but just love to take money from us gamblers. Until now, there is no proof that the casino offers a fair solution to such a problem usually, the decision is still in favor with them.

[Slow death]

These issues are in the casinos' TOS, they explain all of this in detail and when people create accounts in the case of online casinos or go to play at a casino, in the case of a physical casino people are playing knowing that they have agreed to those terms of service, It is true that there are many casinos that include points in their terms of service that are disadvantageous for people, but people accepted these terms and for that reason they cannot complain later. for example, if in a physical casino the casino says in its terms of service that the casino in case a person plays on a machine and then the casino carries out an inspection and detects problems in that machine and the casino will not pay that person but will return the money that that person used to play

so that person will not be able to complain to the casino, but that person can complain to the court and the court will investigate the case and make a decision that it thinks is fair. This is because the terms of service of a casino or company have limits and the courts exist to enforce the laws. Even in the case where a person plays and loses and thinks that the machine has a problem, that person must report that case to the court and the court will analyze the case and decide whether that person is right or that person is wrong. people limit themselves to complaining about casinos and don't take the case to court when it comes to physical casinos

[bangjoe]

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.
I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

Well I won't lie, I haven't heard about any gambler supposedly asking for refunds but if we look at it from a logical aspect then it's clear to say that for sure it's definitely alright to ask for refunds since the casino can confiscate your winning due to system glitch, same should be done also for the gambler if supposedly the casino had a glitch and you lost your funds to that supposed glitch but I doubt any casino would accept that a gambler lost due to the their system glitch.

Although this is logical, I have never heard of a gambler asking for a refund due to continuous losses caused by a problematic system until today.

Because I think we are confused to recognize it, when we lose in the game continuously it is a common thing that happens on the slot, we will be very able to lose so it is very difficult to detect that we are exposed to a system that has a bug and makes us lose continuously, right?

What I commonly hear is that someone's account wallet loses its balance, and those are the kinds of things I often hear about for refunds, but I've never heard of what you mentioned.

[leonair]

I want to know if you had similar experience or if something similar has happened in history ever.

This happen in just few months ago where two guys placed a bet and won over #137M equivalent to $137,040,000 and the bet company refused to pay them claiming and defending itself that one of the staff made some mistakes while generating the betted game odds.
https://www.okay.ng/1xbet-faces-accusations-of-refusing-to-pay-n137-million-in-winnings-to-two-nigerian-bettors.
This really sucks on how gambling sites only focused its terms and conditions towards it benefits without considering the gamblers to be justified.

It was still debatable if they would pay for the winning prize or not but supposedly, from our understanding, the casino should pay for that because it was their fault. In fact, in the case that we are wrong on our bets, they will never find it as an excuse. These kinds of casinos are totally scams, they don't want someone to take money from them but just love to take money from us gamblers. Until now, there is no proof that the casino offers a fair solution to such a problem usually, the decision is still in favor with them.

I think if an ANN of that casino site is on this forum then if the op doesn't get his refund even after talking to the casino site support he can open a scam association topic to check how true his story is and what site he was scammed by. will go And others will be wary of them. If he is using a reputable casino site then he can definitely expect to get his money back but if he comes across a scam site then he can't expect to get his money back. So getting his money back depends on what kind of site he gambled on

[uneng]

I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose?

I've seen cases where the gamblers won jackpot prizes from the slot machine, but had their payments denied due to bugs. The opposite scenario, however, I've never seen. And actually, that is really uncommon, since the gambler needs solid proof to show the machine presented a bug or glitch. It's not only about thinking or guessing, it's about proving.

Unfortunatelly it'a hard to collect evidence, because those bugs happens too fast when you least expect. When playing at a physical casino it's even harder to prove, while playing at online casinos there is a slight chance you are fast enough to take a printscreen from the app on the moment the bug is in action. Even in this case, legitimacy of the print will still have to be proven. So, as you can see, there is a lot of difficulties and barriers when identifying and exposing errors.

What can increase your chances of success, is if there are more gamblers facing similar issues during their gambling sessions too. Everyone charging the casino together, leaves them no room to escape from a reasonable solution, which can be translated into a refund.

[Hispo]

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.
I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

I believe it mostly depends on the Term of Service of each casino, to be honest with you. And I believe most of casinos have some clausule about their disclaim of responsibility for the money which can be lost because faulty third party software, like those slot providers and games providers in general.
Though, I believe if there would be case widespread enough and which could have affected hundreds or thousands of gamblers it would be predictable for that casino to try to solve the problem by offering refunds to all those affected gamblers, the reason behind it would be simple and straight forward: if they did not refund, it would be the end to that casino and their reputation could be damaged beyond reparation/solution.
I have personally never had to deal with bugs and a casino getting in contact with me because of some bug in their games which caused some discrepantes with the Random number generator or the rates or winning, and honestly I am not eager for it to ever happen to me..

[bitcampaign]

There may be cases out there that are similar to what you said in the thread but I have never experienced it, after all why should the casino call the player to ask for a refund if their game actually has a bug, it should be their fault not the player's and the player deserves to get it winnings, if the casino insists on taking the winnings by force, the casino will definitely try to cheat users on the grounds that there is a bug in their slot game.

[alegotardo]

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.
I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

Yes, you can always ask for your money back, but understand that there is still a very poorly explained understanding between what is right and what actually happens.

Unless the casino has a very good reputation and the bug found is actually evident to the public, it will be difficult for the injured player to get their money/chips back.
In most cases that I've heard of, the casino at most grants the player some bonus as a "favor" so that he can be comforted and not try to move forward with a lawsuit.

In any case, these problems only occur in smaller casinos, which have "cheaper" games or when the casino deliberately intends to steal from the player.
In larger and respected casinos it is very difficult to see this occur.

[Beparanf]

There may be cases out there that are similar to what you said in the thread but I have never experienced it, after all why should the casino call the player to ask for a refund if their game actually has a bug, it should be their fault not the player's and the player deserves to get it winnings, if the casino insists on taking the winnings by force, the casino will definitely try to cheat users on the grounds that there is a bug in their slot game.

If you read carefully the OP. It’s the other way around, The topic is about players asking for a refund to a casino for a faulty games they have. Although there’s a lot of cases same that you mention which casino take back the player winning and claiming the software has a bug.

This kind of topic is almost impossible to achieve in reality because justifying your loss due to a bug on games is very hard to imply on a casino to get a refund. It’s easy to accept your losses rather than chase a refund on a casino.

[Quidat]

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.
I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

If you are a winner then pretty sure you wont really be just tending to agree on giving out some refund on the bets you had made but rather you would really be that asking for some
rewards or compensation at least which is more than on the amount you have deposited specially if you do able to win up 100's or millions of $$$. It do really sucks
if ever they would really be making out such declaration that it was really just that a bug.. Trying out to make some verification or inspection request?
I dont see for you to be that knowledgeable on reading up some codes and hashes, unless if they be allowing you to do so but most likely they wont.
Its a private thing and as a user then you would re ally be ending up on hanging on the air.

[8rch7]

I think if an ANN of that casino site is on this forum then if the op doesn't get his refund even after talking to the casino site support he can open a scam association topic to check how true his story is and what site he was scammed by. will go And others will be wary of them. If he is using a reputable casino site then he can definitely expect to get his money back but if he comes across a scam site then he can't expect to get his money back. So getting his money back depends on what kind of site he gambled on

All casino platform have high system working and impossible they have bug, how possibility with casino have been operation for several years but still has bug exactly when have user success got jackpot with much profitable earned. Usually when put small amount easily to win or get jackpot but difference case when bet with bigger mount. I agree with your when any casino platform ask refund due bug system we can make post on scam accusation about how cheating from casino platform for user got jackpot.
I think not any bug or way how to cheat in casino platform just depend on our luck or not, but good ideas when getting jackpot don't hold the fund and withdraw its as soon possible.

[alastantiger]

There are some bad casinos out there that do this to their clients. They make them go through the KYC process. The customers deposit money, play a game, wins or notices an issue and the casinos refuses to pay because they put a lot of hurdles on the way of the customers.. something like say they have reasons to believe that there has been a breach of contract or terms from the player, therefore will not be paid. If every reasonable means fails through one on one appeal from the customer to the casino. Then the customer should get an online casino dispute lawyer. There are gambling laws and they will ensure you get your money back.

[Mr. Magkaisa]

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.
I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

      -  First of all, I have never experienced such a situation, and I have never heard of gamblers in crypto gambling casinos refunding a gambler's fund or the jackpot won by gambling on their platform.

But as you said, in such situations, a casino can really refuse to give it, especially since the refund is a large amount requested. If that's the case, of course you have to try to contact the casino's support to find out their answer to the refund you want to happen.

[Dewi Aries]

I think if an ANN of that casino site is on this forum then if the op doesn't get his refund even after talking to the casino site support he can open a scam association topic to check how true his story is and what site he was scammed by. will go And others will be wary of them. If he is using a reputable casino site then he can definitely expect to get his money back but if he comes across a scam site then he can't expect to get his money back. So getting his money back depends on what kind of site he gambled on

All casino platform have high system working and impossible they have bug, how possibility with casino have been operation for several years but still has bug exactly when have user success got jackpot with much profitable earned. Usually when put small amount easily to win or get jackpot but difference case when bet with bigger mount. I agree with your when any casino platform ask refund due bug system we can make post on scam accusation about how cheating from casino platform for user got jackpot.
I think not any bug or way how to cheat in casino platform just depend on our luck or not, but good ideas when getting jackpot don't hold the fund and withdraw its as soon possible.

Even so, it doesn't mean it's impossible that there will always be some casinos that experience some bugs in the systems they have, it's things out of control that can happen some kind of error due to lack of maintenance on the systems they have. One of the reasons why it is quite easy to get a win with a small amount compared to a much larger amount and that can definitely make gamblers smile is because casinos implement a randomization system that makes things difficult for gamblers but easy for the casino itself especially in terms of making whales who gamble with the amount lose.

The purpose of the casino is to profit from the number of gamblers who lose and if there are some who play with large amounts then obviously it will usually be the target of the casino to drain the budget they carry, but if you do manage to get a certain amount of winnings especially large amounts but on the other hand you cannot withdraw because there are some obstacles that seem to complicate the withdrawal process then I think you can feature the service to ask about it for further stages, To be honest I usually get through it and manage to make a withdrawal after a few conditions are met, after all it is a jackpot that is purely won by the gambler, it doesn't matter if there is a bug or not but certainly the casino should not have a problem with this because they have an obligation to pay the winner.

[wxa7115]

I think if an ANN of that casino site is on this forum then if the op doesn't get his refund even after talking to the casino site support he can open a scam association topic to check how true his story is and what site he was scammed by. will go And others will be wary of them. If he is using a reputable casino site then he can definitely expect to get his money back but if he comes across a scam site then he can't expect to get his money back. So getting his money back depends on what kind of site he gambled on

All casino platform have high system working and impossible they have bug, how possibility with casino have been operation for several years but still has bug exactly when have user success got jackpot with much profitable earned. Usually when put small amount easily to win or get jackpot but difference case when bet with bigger mount. I agree with your when any casino platform ask refund due bug system we can make post on scam accusation about how cheating from casino platform for user got jackpot.
I think not any bug or way how to cheat in casino platform just depend on our luck or not, but good ideas when getting jackpot don't hold the fund and withdraw its as soon possible.

Technology is nowhere near as simple as you make it out to be, a casino has to run in all kind of hardware and software configurations, so it is unrealistic to expect the developers behind that code to check every single one of those combinations to find out if there is a bug.

So even if a casino has run for years without any problem, a specific set of circumstances could make it that even such a casino gets to experiment bugs, bugs which could affect negatively one of the parties and could produce them massive losses.