Bitcoin Forum

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.
I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

Then the gambler should contact the support for the seek to get the refund from the gambling site,because the mistake happen due to the gambling site error.This was the error of the gambling site developer mistake,So the gambling site should take the responsibility for the game.The slot is just the game,So the possibility of the mistake is common.If the gambling site was the legit one and reputed one,it will give response to the gambler messages.Such gambling site also take responsibility for the mistake happen if you had proved their mistake,So they will give some additional dollars for the game mistake.The gambling site itself have the record of the play,if you find the error.The gambler should dare to contact for the refund from gambling site.

You can report it to the support and get a refund if there’s really a bug on the game. You can even file for a bug bounty program if the casino has to gain more reward aside from the refund.

But there’s a catch, casino typically don’t acknowledge bug on their games because it’s very easy to fend off users by claiming there’s no bug on their system because no one will believe this single user complaining if the rest of the players doesn’t encounter the same bug.  ;)

Well I won't lie, I haven't heard about any gambler supposedly asking for refunds but if we look at it from a logical aspect then it's clear to say that for sure it's definitely alright to ask for refunds since the casino can confiscate your winning due to system glitch, same should be done also for the gambler if supposedly the casino had a glitch and you lost your funds to that supposed glitch but I doubt any casino would accept that a gambler lost due to the their system glitch.

I guess it will be quite difficult to prove this fact. The house always wins. If there is a bug in their system you will never find out. You don't have access to their system's backend. Even if something abnormal happened, and you recorded the screen for example, most probably you won't get a refund.

Never heard of it as well.

But I think that it's unlikely that a player will get a refund out of his lose even if there's seem to be a bug. Because they can reason out that it's a lose already.

Maybe out of good will for finding that bug, there's a chance that there will be a reward. Depending on how critical the bug is, as I've said unlikely but there's a chance so it really depends on the casino.

Let us wait if someone who have found a bug and lost his bet and then because of the report, got a reward/refund.

We have discussed about this on this forum before and it it happened in real life. The casino was unable to pay the full money but pay part of the money.

If the casino is unable to pay, let it lead to court and let court decide.

Similar situation happen in my country sometime ago where some forks won up to 80k+ millions and the casino refuse them their reward and the reason was that there was bug in the games and the gambler didn't win it fairly,  this is one among many on such scenario and for such we must accept that in as long as we accept to the terms and conditions of the casino that states that the house also have an edge over the gambler,  we have agreed to such treatment from the casinos.

Although we have some few casinos that accepts responsibility and go ahead to pay the gambler a refund on the bet and that must be in his staked amount and not based on the potential winning or any profits from the bets at all,  many of them also may compensate the gambler but most cases there won't.

In a situation where the gambler feels he have a case against the casino who blames it on Bug for their own negligence and wants to cheat the gambler it the means the gambler has the right to approach the consumer's court if it is a licensed casino to seek legal redress.

A lot of cases about casino bugs from both sides, the gambler has a glitch and lose always with big sums of money or, the second case where the gambler win a huge mmsum of money due to a glitch, then the casino deny his winnings. Not saying it because I'm a gambler but casinos should be almost perfect and such mistakes and bugs should be refunded to players no matter what, when we deposit the casino has total control over the money so why denying winnings when something wrong happens.
Unfortunately, in many cases the casino denies paying the fund won or lost by gamblers, and there's nothing much to do about it. Unless the amount of money is small and the casinl don't want to lose their reputation otherwise these last ones have more control and power to decide.

This is a real life story, and I’ve heard this on a news that the casinos was refusing to pay the reward because they believed that the machine was broken and have a bug, now they already in legal. Well, you don’t ask for a refund you should seek for your total reward because whatever their reasons are, the machine says you’re a winner and you should be able to get it without any hassle. Unfortunately, some gamblers are just settling it since we know how powerful the casinos are, not unless its a millions of money and that is a different story already.

First, how can you know there’s a bug and a gambler its not your responsibility to check if there’s a bug, the casinos should ensure the fairness of their games and if you are able to hit the jackpot, you should not be the one to suffer here because you’ve won in the first place.

Well, casinos will not let you win the jackpot easily and they can actually create their own bugs just not to pay you. The gambler should receive the reward, and if the casinos still refusing better to for a legal and ask for assistance of the regulations, for sure they have the policy for this one that protects the gamblers.

You have a "bug" in the context because at first glance it is understood that it is face-to-face casinos, then,  if there have been cases in which large casinos do not pay due to certain "errors" but in percentage terms it represents perhaps less than 1% of the winners who do receive their prizes.

The other extreme of the idea, what is to demand that the slots be inspected, if you are playing in a club or one of these seedy places, which do not have licenses, the most likely thing is that the slots are rigged, but in recognized casinos or with licenses games, part of the business is to have external audits and the state itself verifies that these functions adequately.

In any case, don't forget that the Slots tell you what their RTP is, which gives you an idea of how much you are going to lose.  :)

^{#TBT Topic}

Actually I have ever been in that situation, I was playing a slot with $0.25 base bet and got a bonus, but after finishing the free spins, nothing came into the balance, not even a single cent.

I checked the bet history (most of the slots have the bet history) and take screenshots from transactions page, bet history, balance, etc.
But I think the screenshot + betID maybe not enough to convince them, so I decided keep playing to replicate the issue and after getting another bonus I turned on the screen recorder, and yes same issue.
The first bonus was around $14 ish, while the second one was $37 and recorded.

I contacted support and sent all the proofs, a few days later they refund the bet $0.5 (from 2 bets) + complimentary bonus $100.
They told me that they have taken down the game and ask the provider to check it.

All of the casinos must be written "We reserve the right to declare null and void any bets subject to such an error" but I think they will decide it case by case, and the most important thing is = we must have a solid proof and its not a display error.

Yeah, why not? the question is, will the gambling site give you a refund and be fair because there is a bug that has been exploited? They can reason out that they won't be giving back refunds as the bug might not affected the outcome or the bet that you play. So it's a very tricky situation to proved your case that the bugs actually made you lose that game. And probably this is one reason why gamblers are not going to ask for a refund because they know that they are going to lose their case anyways. We may call it a double edge sword for bugs and exploits, and it's hard for us to provide a proofs, in my opinion.

I'm really sorry for your situation. It's a good thing you realize this on time even if it will take you 2 years to recover. Some people would have taken more loans and tried to recover their losses and that would have pushed them further into debt.

Gambling is not an investment, and to me, the only thing one should borrow money for is to invest and it should be a very well-calculated investment.
We have to be very careful with how we gamble. When we want to make money by all means from gambling we always lose so much instead. So we have to know that gambling is not a source of income but a way to just make money if we're lucky.

Case to case basis though. I have never seen such case in online casino but if my memory serves me right, there's a thread here before where a physical casino denied the big win and just compensate the said winner. As far as I remember on that shared story about that here, the case were even brought to the court and the case were win by the casino as they were able to shows proofs of the said slot machine being faulty although the information given was lacking so we don't know the criteria did.

But for online casino, I think slot bugs won't happened frequently and if the user got the win, they will be granted that win. However, embrace for the toughest requirement they will ask, the KYC verification, where even users already complied and submitted everything, lots of questions will still be asked.

Why would you be asking for a refund when winning the jackpot? This would be the subject of a lawsuit if it were a brick and mortar casino. There have been cases like this where the party suing might have won a good settlement but with out of court settlements it's hard to predict how much they might have earned.

In cases where there might be a bug usually it becomes more noticable when large winnings are denied. But also in cases where overt losses are caused it could become the subject of a dispute. Good luck with that on non jurisdictional casinos though. 🙄 Overall it's a matter of trust, casinos working with crypto exclusively work a lot on their customer's satisfaction and reputation but if s large dispute arises it who knows what's gonna happen.

However we will not get justice in that case unless you can prove that the bugs and exploits have compromised the betting system to the point of making many gamblers lose under any circumstances, so it is possible that the casino will issue refunds to maintain reputation but if the reports and evidence are inconclusive anyone, then your report is rejected and the casino never refunds your losses. My conclusion, your report depends on the response of many gamblers and if they doubt the betting system in the casino because they lost due to bugs, then the casino will consider a refund due to reputation factors.

It's true that such bugs are usually detected by abnormal wins that ring bells to the casino's security system, after which a background check will be conducted. In the event of lost funds, you'll need to provide evidence to back up your statement and possibly a way to reproduce the bug. The casino itself plays a vital role in how cooperative they are; I wouldn't be surprised if they didn't bother with a so-called bug that runs in their favor.

It has never happened to me, or I haven't realized anything suspicious yet, but I've seen quite a few incidents on the forum of users claiming that a casino is refusing their withdrawal because of a loophole that enabled them to take advantage of a bonus or simply a bug in their system. We can never be 100% certain of how accurate these reports are because there are always two sides to the same coin.

If a gambler wanted a refund due to bug, then he should contact customer support.  From there, the technical staff will study the case and verify if there is really a bug that happens.  I experienced this kind of stuff in one of the casino here where the amount won from a bonus round is not credited to my account due to a bug.  I did not file a complaint due to being lazy and the amount isn't that huge (around $30).  So I just think of it as a loss.  And continue my session until I depleted my fund. I was surprised the next day when I opened my account and clicked on the slot game that did not give me my bonus round winnings to find out that it was fixed and reanimated my winnings crediting it to my casino account.

This experience is somehow a positive one, but obviously, if a gambler is playing in a reputable casino platform, any bet denied due to bugs will be credited back to the player unless the ToS says otherwise.  If they have this bug-hunting reward program, the player who discovered the bug may have received more...

you are lucky to get such credit. and more then likely you are playing on a reputable site because you don't need to complain just to get what was owed to you. because even if we say it is not that much, if the casino is running a legit and good management, they will surely do what is right for their players. but if you happen to play on a fly-by-night casino, don't expect that they will do such initiative of returning your funds. even big amount they will shrugged it off and find loopholes not to pay the player.

and if you are fortunate that you are playing on a casino with active thread on this forum, you can easily reach out to them. and if not, a lot of member will assist you in solving your problem as they won't stop if the claim is valid and has substantial proofs. also, check their terms because in some sites they have clear statement when it comes to instances where your game is affected by any bug experienced.

Asking for a refund is fine as long as you have a valid proof.
As a simple gambler, its hard to tell a bug but if you experience it regardless if you win or you lose it, it is still better to communicate it with the support since there are times that the site will not give you the reward because of the bug, well you have to contest it because it not your fault in the first place. So far I didn't experience any bug in my gambling activities, hopefully that I'm free from this kind of stress because I know how stressful this is.

I think that I have gone through that one or I completely forgotten that there was.

So if it happened in the real life and the casino unable to pay the whole amount but only a few from the principal amount that have lost due to that bug, it means that they do it as well but for some conditions.

I agree but if the amount is insubstantial, the customer won't probably spend his time and money on it as it's not worth it.

The gambler who doesn’t have enough proof to argue with the support team may not get the appeal of the case with the gambling site.Because every gambling site will have the backup of our playing in our account,If you claim the false one,they will easily check with your account backup.So you will be easy captured by the gambling site.The false claim may leads to the ban of the gambling account due to the attempt of fraud against the gambling site.

The gambler who can find the bug without loss of any money also rewarded by the gambling site.Not only the gambling site,the normal website itself encourages the bug finding by giving the reward to the bug finder in their site.Sothe refund was possible in the gambling site using the bugs.

 For some casinos you could send a complaint or an appeal, provided that you give them the proper documentation stating the fact that you experienced a bug on their part which led to the loss. if you couldn't provide such then you're sadly not gonna get too far. Some casinos outright trash these kinds of cases and complaints cause there's nothing in it for them monetarily. If you personally experienced this and are looking for options to take your win/money back, check with your casino first if they offer such, I personally take it as a red flag if the casino I am in's not taking complaints about game-costing bugs and glitches but it's all a matter of preference. If they take your complaint to heart and fix your issue, congrats, if they don't. I suggest you take your business elsewhere.

I am sorry to ask you this question. Did you read the OP at all?

OP is asking that if you gamble, like using a slot machine, which we know can have bug as this has happened some times in the past that a gamblers that uses the machine would win too much amount of money like $50 million. The casino may not want to pay the gambler or not able to afford to pay the gambler.

This is not about a machine that is faulty that led to loss, but the one that is faulty and led to big win. OP said, if it is loss, the casino will not say anything, but if it is a huge win, the casino will say the machine has bug.

The gambler which is the victims should be in lawsuit with the casino if not paying. The court will accept that it is a bug but the gambler will still have to be paid some amount of money which is still not small but not all the money won.

Minding one's business and focused entirely on winning and losing in casino. Most casino doesn't reply because you might be busy with work and indulging in house activities will not lower any one self-esteem, the wr fire for the main club. The pretense we see is coming from these excellent players, I've watch these players growned to become more promising and careful. If you don't mind, there's limitations of texts sent as complaints because these casino are very strict and will punish offenders who are too cruel and don't regard any problematic issues arising.

Never heard of a casino refund for bug, but I do not think it is impossible. Loosing is mostly common in casinos unlike winning, so imagine if every gambler demands for slots inspection. Also I think that because the money won is usually a multiplier of the original amount, gamblers do not like to demand for inspection and raise attention or noise because their gambling capital or amount is very small. If a gambler gambles with a huge amount and looses, if he demands slots inspection following all legal channels, it is possible they get it, because it is not impossible still for some casinos to rig their machines.

Casinos would never refund you your money.

How can you proof that they have bugs? It's your word again theirs and we know that the rules and laws are always in their favor.  I remember I stumbled into a law like this where they did you you made an outrageous win they have the right to confiscate your winnings if feel their machine malfunctioned . There's a law for it

I've never experienced it, but if happens to me, I am not sure the company give me back my money if I lose because of the bug. And I am sure also I won't return the money if have a bug also. We come to the casino just to play. We don't have to think if the casino is not ready yet if we can bet the button and place a bet. So if the casino hasn't already yet, they must have announced it, and do not allow us to place bets, and push the button, just simply like that.
So, don't blame the players if have a bug or problem. Just to be fair like the rules.

Ohh this is a difficult situation especially if you are the person claiming to be the winner.

In some casinos, they are legally entitled to withheld any of your winnings if it has been proven that the cause for such jackpot was a glitch on their system. This is the reason on why we have read some posts about gambling winners who were stripped out of their jackpot winnings due to a "technical glitch" found on the system of the casino.

I do not know on how you can contest this but this would be a battle of the evidence. If I were the gambler, for sure I would be pissed but if you are against a tyrant with at least unlimited supply of money in a court case, most likely you would just accept the settlement, if any, has been offered.

I have never had such an experience and have also not seen anyone in my area that have had such an encounter. But the terms of services should be able to stipulate how this issue should be handled. A reputable casino should be able to find a balanced position in this matter. If gamblers can be denied payment because of system malfunction then the casino also should be fair to treat gamblers the same way.

The gambler should contact the support service with proof of his claim and I guess a good casino will do something about it. Another problem on the side of the gambler will be how to prove that the game has bugs since it is the casino that could successfully access its systems to ascertain such proof. However, a fair casino will not hesitate to do the needful if the claim is valid. While other dubious casinos will see it as an opportunity to defraud the gambler especially if the amount is reasonable.

Most bug problems that occur in casino game usually make it easier for gamblers to get big wins instead of losing, same thing often happens in local fiat casinos and of course they not only refuse to make payments but also freeze the account.
I don't really know about the same thing in crypto casinos, because while playing on crypto gambling sites, I have never experienced playing on game system that has bugs.
Moreover, I heard that there is ban on playing in games that experience bugs.
I also heard about the same problem but didn't really follow the developments because the site used was not trusted site, so my assumption was that maybe it was just manipulation on the part of the gambling site team.
But isn't it in game that experiences bug, don't it be accessed and there is notification that the game is in state of repair?
It not easy to find games where bugs occur, but some people try to find them and use them to win big, even though the winnings won't necessarily be paid out.
But it also makes sense if the gambler experiences big loss then to ask for an examination and return the loss if the same thing happens if the gambler wins big.
This will be better service and can provide positive sentiment towards gambling site.

If a gambler loses a game and feels that his loss was due to a bug in the game, he can contact support and explain that the game had a bug and it caused his loss. Because once I encountered a bug in a slot game where the reward I was supposed to get didn't enter my account, so I immediately contacted support, explained the problem in detail and they acknowledged the bug and gave me the reward I was supposed to get.
There is no need to worry about reporting bugs, because if the casino operates honestly they will admit their mistakes. If they are reluctant to admit the problem, you can open a thread on this forum or contact the gambling commission even though that is more complicated.

But how can you prove that your losses were due to a bug and as such you deserve a refund of your losses? Casinos are going to be very skeptical about those claims, and even if you could demonstrate there was in fact a bug, I suppose they could argue you should have reported the bug and stop gambling and those losses are on you anyway.

So my point is that while a casino could claim your wins have been because of a bug, and get away with it, this is way more difficult for a player to pull off.

if some people say they have never heard of a case like this, they may be forgetting or not knowing that there was a thread about a woman winning a jackpot from a land-based casino machine but the casino refused to pay her winnings on the grounds that the slot machine was broken.
for more details you can read this thread https://bitcointalk.org/index.php?topic=5433888.msg61574061#msg61574061

https://i.ibb.co/G5cVDsy/IMG-20231216-110002.jpg
source from within the thread https://www.unilad.com/community/woman-won-43-million-offered-steak-dinner-instead-055644-20230108

I dont intend to discuss that thread again, but I'm pasting it here just to provide an explanation of an example that errors in slot games or bugs have been experienced by other people and the story from the thread says that a broken slot machine is the same as a bug in an online slot.
so it won't be that easy for us to get a refund from the casino regarding the bug because the casino has full control over everything to give every reason to refuse payment from the gambler's winnings or losses.

but for trusted casinos like my favorite casino, they have never had a bug problem like this because if there is, the casino will definitely try to detect whether there really is a bug in the game and if it is true, it will most likely refund our budget, but if it is detected, the slot does not have a bug problem. there will be no refunds.

this problem is a bit difficult because it all depends on the policies each casino because they have their own rules and it is better to avoid this before problems occur. I mean, think of slot games as just games and use a small budget so that if a bug occurs you will never be disappointed.

I've seen similar cases before, and most of them fail to get the refund because they can't prove it aside from witnessing it on their own and saying the game is rigged.

I assume it's possible because casinos have the right to confiscate your winnings if they find you taking advantage of a game-breaking bug and it's probably the same if you're on the losing end.

I had a similar experience years ago, but I let it go because I didn't record any of my sessions or have other proof to confirm that it happened.

I do not have that experience or heard about that. It could have happened in the other places. But it is an unusual experience that a gambler has.
It depends on the casino because some casino does not want to admit the bugs and tells the gambler that he is cheating on the machine.
But if the gambler can prove he is not cheating the slot machine, the casino should admit it and refund the gambler.
If the casino does not want to refund him, he can go to his lawyer or the court to ask for help to solve his problem, especially if he won big money.

This was a bug of casinosite so no user is responsible for it, full responsibility lies with the developer.  So of course the user can ask for his money back and the casino is obliged to return it.  If that site is licensed and reputable then surely they will refund him his money.  And if the site is new and not very popular then it may not refund him.  This is why always use a trusted and reputable casino site.  And if there is an announcement thread of that casino site in this forum then a scam association can be opened against it.  It will do a good job

Most of the time it is some sort of "visual" bug. In that case, I doubt you will receive any refund because of the bugs. But if the casino slot did actually have any bugs, I doubt they will refund all the players that have lost their money due to the bug. But if the person has some sort of video proof of them playing and being affected by the bug, then yes, most likely he will receive  refund, but the process won't be easy for him. They won't do it instantly unless he fights for it. Oh like you mentioned, their terms and conditions always says that they can "deny your winnings", but it never states they will refund your losses due to a bug...

No, I don't think they will give it back when you are on the losing side of a buggy slot. No way that would happen, I cannot even see the gambling sites waving a white flag to do that.
I have never experienced one though. RTP seems to kick in at the right time and it gives back some of my losses. There are long losing streaks but again, it gives a part of those losses back. Although, I cannot see myself winning just yet. ;D I hope it's not a bug.
Anyway, I've seen bugs in other games but I don't think it's worth reporting. In Plinko most of the time. I love watching the balls drop so I see where it goes and there are times it will fall above x5 but when I look at my record it only gave me x0.2. The first time that happened to me I was so angry but when I play longer I always see the same mistake and sometimes it gives on my side. Once the ball dropped at x5 but the logs showed x18. That was when I told myself that those balls had some bugs too or every drop is already written at where it should go but the UI doesn't show it right which means even if we watch it or not the system is already set.

Casino can deny you your winnings when it's proven that the slot machine had faulty therefore they should also refund you your wager when they find out that the slot machine had fault and you lost. If they don't do it willingly, you can take them to court and they'll pay you as they won't want the case to continue, it can damaged their image and they won't want that to happen as it'll make them to lose customers. Many businesses will pay you off to take the case out of the court room.

Casino would be among the first to do that but won't accept that their machine had fault therefore it's left for you to prove that the machine had fault and it's imposing to do without having access to the machine or knowing things about how a slot or any other game machine should work. There are some issues that are obvious and those will be sorted out by the casino before it calls for distrust of the casino due to faulty machines.

Well, it's not possible to prove that the game has some bug that is why you lost it means you will never be able to make such allegations but there are incidents where the casino balance drained to zero with no history of bets and switched to max bet amount even though the user doesn't click it particularly and such kind of allegations we can see even on bitcointalk but the legitimacy is questionable so it always goes in the favour of casino unless the user has concrete evidence to back his allegations.

There is a reason why games provider are far more reliable than games from casinos themselves, so make sure you go for providers instead, some casinos can put blame on you for any reasons that's why you need to go for the popular casinos, if such is going to happen it will be from new casinos that don't plan to stay around for a very long time.

A reliable casino will look into it and tell you not to worry, if they find out that the problem, either bug or glitch is from their own side they will fix it and take responsibility, that's why using a reliable casino is very important, even if the fault is on your side they can reset or pay half of the money back.

Always remember that not all online casinos care about their reputations, that's why I can't advice you to start gambling on a casino that no one on here is familiar with or using, reviews online can not always be trusted because they can be paid to submit those reviews.

A casino that refuses a player's winnings just because of a bug is an absurdity that doesn't make sense, especially when the user wins big from his bet and then the casino asks for a refund or otherwise freezes the account for security reasons or other things, there are many cases like that. with but it never happened to me personally because I'm just a small gambler so never got a big win.

Big wins that will be rejected by the casino are obviously very annoying, usually small casinos that have a small bankroll will definitely do unreasonable things like that, therefore avoid small casinos and look for large casinos that have a high reputation because they won't. have a bug excuse because they are a big site so it makes less sense to use that excuse to cheat their users.  ;D

If a gambler wins such a large jackpot and the gambler does not have good support, it is natural to think that the casinos will refuse to pay him. Whenever someone else takes this huge amount of money from the casino, it can cause huge losses to the casino, and to avoid those losses, the casino companies make various excuses to avoid paying that person from the casino. Maybe the person was not paid after winning the jackpot and that person might take legal recourse but the casino establishments maintain a good relationship with the law so that the law does not take too harsh a decision against them due to such incidents. In the case of winning the jackpot we also have to think so that the jackpot amount is not too high and the jackpot should be won in such a way that if won, he can withdraw the money.

That's true they can easily deny it if you're the one who filed it or you can provide proof that there is, there should be a mass report for you to ask for a refund, I have not encountered a bug in all my experience of playing but a bug should be reported right away when it happen, you should not try to exploit the bug because they can easily trace it if there abuse of the bugs, I have seen casinos charging players for abusing the bugs, they confiscate their earnings and banned their accounts, so be sure to report bugs when it happen.

Not just report the bug, gather the necessary evidence, because as you said the casino customer services or the ones that's handling the complaints or reports can easily deny the report if you don't have a proof, simple why would they admit that they have a bug in their platform right? So better gather the necessary evidences before reporting for a solid proof, and so that the casino will have no questions or anything, for easy report and convenient for both casino and customer.

If this case happens, You have to report the incident to the casino's customer service or hotline since this is casino's fault for having system issue and bugs. You can definitely ask for a refund for that because the site didn't functioning well and if there's a system update, they should have give prior notice to all players to limit and prevent this kind of incident.

I think is not bug but bad feedback from casino won't to pay with your huge amount of jackpot, there are not any bug with casino platform because they have operation for long term and not first time launching with their games. Its reason by casino platform won't pay huge amount of your winning and I think bad keep continue and loyal with that casino platform. Usually many casino platform tried to make difficult with your account when winning huge amount and claimed with your winning is bug but why when on loss position with large amount there are not one side claim from casino about bug. Its nonsense from casino platform won't pay with your winning jackpot exactly your winning ratio make them have loss much money.

From what I have seen if there was a fault on the side of the casino then the casino would refund the bet. If the casino was exploited then they might not pay rather sue the person who exploited their service.

But how do prove the casino was at fault? That is the biggest question. In a online casino those who are intro programming might be able to crack the bug.

However I have not had such an experience but I vaguely remember I may have come across such topics and they were resolved in time.

I think this should be discussed from another aspect and that aspect is that the casinos who do not pay out huge wins come up with such a lame excuse as a slot being buggy,yet we know that the most well known providers like Play n Go,Pragmatic,Hacksaw and Nolimit City are the most well known providers which I almost never heard such story.The stories like that are usually from casinos not at the top of the ranking which have difficulty paying such amounts who for well known casinos who are at the top of the rankings such amounts are ridiculous for them to not pay out.So I think we need to establish first which casinos are the ones who usually come up with lame excuses and we will come to the conclusion that those casinos are not at the top of the rankings.

The refund can only be made if the gambler has a solid evidence of the bug. Like a comprehensive report, including screenshots. A faster way is to do a review on that feature that have that bug. This will help the support to look into the issue quickly.

Also, if the casino company sees the bug issue as a general problem then they will also address the issue faster and refund the users that are affected by it. However, they will find a good way to get proofs of gambling from customers before they will release or disburse the refund. This is because there are lots of scammers who will claim that they were affected.

But I'm thinking bugs are what casinos would be aware of and a gambler doesn't need to go far to be able to prove it that bug was the reason he lost especially when at the same time there are other gamblers that it happened to. Bugs should be differently analysed away from house edge. Bugs can be like technical glitch that happened to the casino machine and the casino should take responsibility of such error because no one should be allowed to benefit from their own error, that should be different from house edge and casinos should be sincere with their customers.

Bugs are suppose to be identified by casinos and if they are sincere they should own up and do a refund on the complaint of the gambler.

That makes sense, I myself if it is a jackpot will likely make a withdrawal gradually, because I have experience where the winnings are quite large but when I withdraw it they don't pay it, so from my own experience I will make a withdrawal defensively without immediately withdrawing all the winnings I get, that's also if I get a big enough win again.

The casino may not pay them because the casino also does not want to lose, but this happened to my friend where my friend got a big enough win like me even above me, he also did not pay his winnings, but he tried to communicate with his gambling staff, and in the end he withdrew his winnings but only half, maybe my friend shared it because instead of not getting any winnings at all so he chose to share with his gambling staff which finally made them pay my friend's winnings.

You've mentioned the illusive concept of "fair play," which is a complicated and annoying. Imagine yourself playing slots; success looks inevitable, but then you encounter the disheartening truth of a "bug". It makes sense to be able to get a refund in the event of a buggy loss. Fairness is a two-way street, after all. However, in the past, casinos have been less willing to reimburse losses than to pay out. Why? The house always wins mentality is combined with profit margins and legalities. There is some ambiguity because of the openness of slot machine mechanisms and the infrequent but genuine occurrences of software errors.

Let's now discuss your recommendation, which is to check slots for bugs following large losses. On paper, it's a strong idea. In reality, though, there are legal and technological difficulties. How can we demonstrate that a bug caused a loss? Where does a technological error cross over into unfortunate circumstances? The protection of players and practicality of operation must be balanced. My recommendation? Speak up if anything doesn't feel right. Fairness should be a top priority for casinos, if nothing else to protect their brand.

I'm sure the casino will not return your money because of a mistake like that. but you have to talk to support first, if the manager admits that there is a bug or error that occurred in their game system which resulted in you losing, maybe they can provide compensation. but it all depends on the policy of the casino manager.

My experience regarding the bug occurred during withdrawal. I tried a new soccer betting site. after playing I decided to withdraw the winnings. but when withdrawing there was a problem. I only made a withdrawal once, but it went to my address 7x.
I deliberately did not return the funds, but no one contacted me via the website or email. so I decided to spend the money on another bet.

You will have to show proof that you lost because of bugs or they might accuse you of making up a story to regain your losses, this is not easy to do, you have to check the chat group or the community or ask members if they also faced a bug when playing if many players complaint then you can use that support your claim, but creating a report on your own and nothing to back you up, it will go to nothing, they will ignore that appeal.

So it is better to play at casinos that have no report of bugs because they have capable coders and maintenance support that will address issues as they come along
The worst thing is losing money on bugs that you cannot prove, it will just become a he say they say thing, and in the end, the casino will win the argument.

Honestly for myself I have never experienced things like bugs in my gambling journey, I have never found some games that have errors when I am playing whether it is suddenly the game exits itself while I am playing or whatever and for sure I have never experienced things like that. On the other hand I'm sure there are only a few or quite rare buds like this in casinos, especially online-based ones, although not entirely, because after all casinos must have very good security and management of the systems they have and also because the money that rotates every time is very large there from the many gamblers who are playing.

But if something like that really happens then obviously I think all gamblers will definitely contact the service that has been provided by the casino itself by asking a few things, but for a refund I think it is quite rare for casinos to do except just by providing some services, and for the refund problem maybe it also really depends on how good the prestige and rating the casino has, if indeed they are one of the biggest casinos then obviously in terms of service it must also be quite satisfying including the possibility of a refund when a bug like that happens.

It depends, cause there are some cases that when a slot or casino game is faulty it could affect the probability of winning. I think the casino would only check if there are some bugs in the game if you have won a big amount of prizes, cause for sure they would let you win let's say if it is only below $100. This would be difficult if you are playing an online casino, for sure you won't play gamble while recording your device unless you have experienced already this kind of scenario, but if you are playing in the actual casino, they can use CCTV to check or even the machine if there's an error. I suggest reading the terms and condition regarding this issue, cause some casino doesn't refund or give you the winnings if you encounter any kind of bugs while playing.

If this is the case, you should contact the customer support of that casino so that they will give attention and solve your problem. But we are not always sure if they will reimburse your winnings and the money you bet. So better to check if the casino you are playing is legit. You can also take legal action but it will cost more.

One more thing, I’m sure that the management who run that casino will make sure to check with the casino if there are any bugs in the slot you are playing and you must have proof that the slot has made an error, because if you don't have one, and you are just creating a story about it, then there’s a bigger problem. Already.

But so far, I haven't heard much that in that case, maybe others can encounter something like that, but others don't hear much about it because they just don't care.

All the edge was already on them including this "technical problem edge". The matter you brought was when there's a bug that would cost them money they'll void the bets but if they win despite the bugs, they won't tell their gamblers. That's how non reputable casinos work, so I suggest that you look and play on a reputable casinos as their reputation cost more than a million dollars and this bug problem could ruin their reputation too, so they won't allow that to happen.

This happen in just few months ago where two guys placed a bet and won over #137M equivalent to $137,040,000 and the bet company refused to pay them claiming and defending itself that one of the staff made some mistakes while generating the betted game odds.
https://www.okay.ng/1xbet-faces-accusations-of-refusing-to-pay-n137-million-in-winnings-to-two-nigerian-bettors.
This really sucks on how gambling sites only focused its terms and conditions towards it benefits without considering the gamblers to be justified.

How thoughtful of you to have asked this kind of question?

I do think about it as well, this is especially when I read that a casino didn't pay a player simply because there was a technical error when he won that game. This often also happened in forex trading before now where it's a clear lie by the broker, which is why I know that it's a lie when a casino tells you that a problem happened to the system when you won. They know that there is no way you can verify, but I have seen cases where a duly registered and regulated casino made such a false claim but when sued and experts were invited, they were found guilty of such claims. This explains why they will always deny your withdrawal when such an excuse is made but will never say we reimburse our customers due to a technical error.

How fair is that? I've never believed this though when I read it, I only say that another victim is on point.

Casinos may reject our winnings because it is their business. Even if we ask for an inspection of the slot machine, the casino can still refuse it and we can't do anything about it. That makes sense because the casino owns the business, while we are the gamblers who gamble at the casino. I've never had a similar experience, and hopefully, I won't have one in the future. But if that happens at an online casino, the casino can reject any check we submit and not want to pay our winnings. That may be why we really have to get a trusted casino so that we don't experience any problems and it seems like that's the only solution we can do.

It was still debatable if they would pay for the winning prize or not but supposedly, from our understanding, the casino should pay for that because it was their fault. In fact, in the case that we are wrong on our bets, they will never find it as an excuse. These kinds of casinos are totally scams, they don't want someone to take money from them but just love to take money from us gamblers. Until now, there is no proof that the casino offers a fair solution to such a problem usually, the decision is still in favor with them.

These issues are in the casinos' TOS, they explain all of this in detail and when people create accounts in the case of online casinos or go to play at a casino, in the case of a physical casino people are playing knowing that they have agreed to those terms of service, It is true that there are many casinos that include points in their terms of service that are disadvantageous for people, but people accepted these terms and for that reason they cannot complain later. for example, if in a physical casino the casino says in its terms of service that the casino in case a person plays on a machine and then the casino carries out an inspection and detects problems in that machine and the casino will not pay that person but will return the money that that person used to play

so that person will not be able to complain to the casino, but that person can complain to the court and the court will investigate the case and make a decision that it thinks is fair. This is because the terms of service of a casino or company have limits and the courts exist to enforce the laws. Even in the case where a person plays and loses and thinks that the machine has a problem, that person must report that case to the court and the court will analyze the case and decide whether that person is right or that person is wrong. people limit themselves to complaining about casinos and don't take the case to court when it comes to physical casinos

Although this is logical, I have never heard of a gambler asking for a refund due to continuous losses caused by a problematic system until today.

Because I think we are confused to recognize it, when we lose in the game continuously it is a common thing that happens on the slot, we will be very able to lose so it is very difficult to detect that we are exposed to a system that has a bug and makes us lose continuously, right?

What I commonly hear is that someone's account wallet loses its balance, and those are the kinds of things I often hear about for refunds, but I've never heard of what you mentioned.

I think if an ANN of that casino site is on this forum then if the op doesn't get his refund even after talking to the casino site support he can open a scam association topic to check how true his story is and what site he was scammed by. will go And others will be wary of them. If he is using a reputable casino site then he can definitely expect to get his money back but if he comes across a scam site then he can't expect to get his money back. So getting his money back depends on what kind of site he gambled on

I've seen cases where the gamblers won jackpot prizes from the slot machine, but had their payments denied due to bugs. The opposite scenario, however, I've never seen. And actually, that is really uncommon, since the gambler needs solid proof to show the machine presented a bug or glitch. It's not only about thinking or guessing, it's about proving.

Unfortunatelly it'a hard to collect evidence, because those bugs happens too fast when you least expect. When playing at a physical casino it's even harder to prove, while playing at online casinos there is a slight chance you are fast enough to take a printscreen from the app on the moment the bug is in action. Even in this case, legitimacy of the print will still have to be proven. So, as you can see, there is a lot of difficulties and barriers when identifying and exposing errors.

What can increase your chances of success, is if there are more gamblers facing similar issues during their gambling sessions too. Everyone charging the casino together, leaves them no room to escape from a reasonable solution, which can be translated into a refund.

I believe it mostly depends on the Term of Service of each casino, to be honest with you. And I believe most of casinos have some clausule about their disclaim of responsibility for the money which can be lost because faulty third party software, like those slot providers and games providers in general.
Though, I believe if there would be case widespread enough and which could have affected hundreds or thousands of gamblers it would be predictable for that casino to try to solve the problem by offering refunds to all those affected gamblers, the reason behind it would be simple and straight forward: if they did not refund, it would be the end to that casino and their reputation could be damaged beyond reparation/solution.
I have personally never had to deal with bugs and a casino getting in contact with me because of some bug in their games which caused some discrepantes with the Random number generator or the rates or winning, and honestly I am not eager for it to ever happen to me..

There may be cases out there that are similar to what you said in the thread but I have never experienced it, after all why should the casino call the player to ask for a refund if their game actually has a bug, it should be their fault not the player's and the player deserves to get it winnings, if the casino insists on taking the winnings by force, the casino will definitely try to cheat users on the grounds that there is a bug in their slot game.

Yes, you can always ask for your money back, but understand that there is still a very poorly explained understanding between what is right and what actually happens.

Unless the casino has a very good reputation and the bug found is actually evident to the public, it will be difficult for the injured player to get their money/chips back.
In most cases that I've heard of, the casino at most grants the player some bonus as a "favor" so that he can be comforted and not try to move forward with a lawsuit.

In any case, these problems only occur in smaller casinos, which have "cheaper" games or when the casino deliberately intends to steal from the player.
In larger and respected casinos it is very difficult to see this occur.

If you read carefully the OP. It’s the other way around, The topic is about players asking for a refund to a casino for a faulty games they have. Although there’s a lot of cases same that you mention which casino take back the player winning and claiming the software has a bug.

This kind of topic is almost impossible to achieve in reality because justifying your loss due to a bug on games is very hard to imply on a casino to get a refund. It’s easy to accept your losses rather than chase a refund on a casino.

If you are a winner then pretty sure you wont really be just tending to agree on giving out some refund on the bets you had made but rather you would really be that asking for some
rewards or compensation at least which is more than on the amount you have deposited specially if you do able to win up 100's or millions of $$$. It do really sucks
if ever they would really be making out such declaration that it was really just that a bug.. Trying out to make some verification or inspection request?
I dont see for you to be that knowledgeable on reading up some codes and hashes, unless if they be allowing you to do so but most likely they wont.
Its a private thing and as a user then you would re ally be ending up on hanging on the air.

All casino platform have high system working and impossible they have bug, how possibility with casino have been operation for several years but still has bug exactly when have user success got jackpot with much profitable earned. Usually when put small amount easily to win or get jackpot but difference case when bet with bigger mount. I agree with your when any casino platform ask refund due bug system we can make post on scam accusation about how cheating from casino platform for user got jackpot.
I think not any bug or way how to cheat in casino platform just depend on our luck or not, but good ideas when getting jackpot don't hold the fund and withdraw its as soon possible.

There are some bad casinos out there that do this to their clients. They make them go through the KYC process. The customers deposit money, play a game, wins or notices an issue and the casinos refuses to pay because they put a lot of hurdles on the way of the customers.. something like say they have reasons to believe that there has been a breach of contract or terms from the player, therefore will not be paid. If every reasonable means fails through one on one appeal from the customer to the casino. Then the customer should get an online casino dispute lawyer. There are gambling laws and they will ensure you get your money back.

      -  First of all, I have never experienced such a situation, and I have never heard of gamblers in crypto gambling casinos refunding a gambler's fund or the jackpot won by gambling on their platform.

But as you said, in such situations, a casino can really refuse to give it, especially since the refund is a large amount requested. If that's the case, of course you have to try to contact the casino's support to find out their answer to the refund you want to happen.

Even so, it doesn't mean it's impossible that there will always be some casinos that experience some bugs in the systems they have, it's things out of control that can happen some kind of error due to lack of maintenance on the systems they have. One of the reasons why it is quite easy to get a win with a small amount compared to a much larger amount and that can definitely make gamblers smile is because casinos implement a randomization system that makes things difficult for gamblers but easy for the casino itself especially in terms of making whales who gamble with the amount lose.

The purpose of the casino is to profit from the number of gamblers who lose and if there are some who play with large amounts then obviously it will usually be the target of the casino to drain the budget they carry, but if you do manage to get a certain amount of winnings especially large amounts but on the other hand you cannot withdraw because there are some obstacles that seem to complicate the withdrawal process then I think you can feature the service to ask about it for further stages, To be honest I usually get through it and manage to make a withdrawal after a few conditions are met, after all it is a jackpot that is purely won by the gambler, it doesn't matter if there is a bug or not but certainly the casino should not have a problem with this because they have an obligation to pay the winner.

Technology is nowhere near as simple as you make it out to be, a casino has to run in all kind of hardware and software configurations, so it is unrealistic to expect the developers behind that code to check every single one of those combinations to find out if there is a bug.

So even if a casino has run for years without any problem, a specific set of circumstances could make it that even such a casino gets to experiment bugs, bugs which could affect negatively one of the parties and could produce them massive losses.

How possibility with casino know about bug on their system? I think when success winning huge amount in casino gambling platform as soon possible take withdraw without confirming from casino with how much winning fund. Usually experience casino never have weakness side exactly get bug most of casino have good their game play and less possibility for user winning much amount.

I don't see any cases with casino ask the refund when user winning huge amount, keep silent if there are have small bug with casino platform and withdraw its small by small fund without make casino detected with our withdrawing huge amount in once time. Never have cases when winning jack pot in casino platform are bug or mistake from their site because its our winning.

Casinos thrive on profit. Gamblers are puppets in a well-designed game where the house usually wins. Yes, system bugs are real, but they're often the least of our worries. Randomization algorithms are the true trick - a digital trick of hand. They use modest wins to get us into the game. The larger the bet, the tighter the noose; it's a well organized game that makes us feel in control, but are we?

Drama ensues after we win the jackpot. Aren't withdrawal hurdles merely another casino tool to delay or invalidate our win? We play by their rules in their arena, but they move the goalposts when they choose. Your skill in navigating these rough waters is admirable, but it's rare. Most gamblers drown in casino red tape. Winners should be paid, but casinos often use their contortionist skills to get out of paying. It's not just about bugs or algorithms; it's a cynical strategy to keep money coming in

If I am not mistaken, I've read that some casinos refund their gamblers because of errors or bugs that occur in the casino, but I forget which casino. The casino gave refunds to gamblers who made deposits or withdrawals or something other than that, I really can't remember.
But in general, casinos can give rewards to gamblers who find bugs. But if gamblers experience losses due to bugs occurring in the casino, perhaps the casino will give a refund to the gambler, especially if they can provide proof to the casino.
But if someone managed to win the jackpot prize and the casino couldn't award the prize because they accused the gambler of cheating, that would look suspicious because the gambler clearly could have won the jackpot.
Perhaps the casino needs to investigate before they give out the jackpot prize.

It is the duty of a casino that has errors, because it must make refunds, although very few casinos are honest and say that they have had an error with the clients, generally the errors are in favor of the casino, they correct them and do not say anything , but when they are errors where the client wins and does not know that it is a bug then that money stays there, and sometimes it seems a little unfair because it lends itself to misunderstandings, they can say that the casino manipulated the results to not pay the player, So in these cases it is always better that the casino pays for the error, because that can lead to misunderstandings and make things look bad, with a topic that is launched by the Reputation part in the forum is enough to form a problem and it is very rare to say that the player made a mistake precisely when the player was playing, because it is vain to say that the games are only programmed to make people lose.

I don't remember which casino it happened in because they didn't realize the error, what they did was generate massive closures of withdrawals and they didn't let anyone withdraw while they fixed the problem, but I think that later there were many complaints, in the first instance the person It feels bad, because if it is something who feels that they were lucky and then they took everything away from them, it is not a good thing. In fact, as I said before, the duty of a casino is to pay, but when the problem is the opposite, well It is difficult for a casino to accept that there was an error and they have to replace that money, unless they have casinos like stake.co, bitcasino.io which are really casinos that are always at the forefront and that do everything they can to be the best , they will not start fighting with any co-player in truth, things were fair as I say, but why? Because they are old casinos, with a very high reputation, with enormous trust, where they only care about the well-being of their players.

Your statement is a facts when it regards to refund since some casino stated it on ToS that a game with technical problem will be resulted to void once proven. The problem is the majority of game with software problem that resulted to lose for players is very hard to prove to the casino because players doesn’t have solid proof on this claim unlike casino that can review the game in the backend of the website.

Mostly, Casino manage to confiscate a win from a game with bug compared to players getting a refund to a game with bug.

I do believe that bugs are not that big of a deal because if there is a proper casino then if they do have a bug they will not only pay you your money back, but they will even reward you for finding the bug as well. This is of course not every casino, you may dislike casinos and you are right about most of them, most smaller ones will try to get your money no matter what and you should be careful with those.

However, if we are talking about any decent casino, places like stake or so, then when you find a bug (which would be hard to find in a big place like that) I would guess that you are going to be fine and they will pay you back, it is not going to be a big deal at all. I get that life is not all that simple, but we need to just focus on what we could do with what we get and that means you need to write everywhere that you came across a bug so that they would take you seriously.

all games in the casino are man-made which may have bugs that are beyond the expectations of the casino as the game provider. if we as gamblers find bugs that have caused us losses, we can report it to the casino and so they can provide a refund for the losses they have caused from these bugs.

the process is not too complicated if we provide a detailed explanation and strong evidence to support our statement. especially if the online casino is reputable and has many users, usually they will immediately give a refund or even a compensation bonus because we have found the bug and reported it to them.

I think that's an illegal thing for a casino to do right? To deny you a win because they've got a buggy slots, it's not your fault that you've won in that game because they own that game and before they've deployed that game, shouldn't they have done an extensive test and some quality checking to see if there's something wrong before making it available for players, that's how I see it and so I think that those wins should be legitimate even if it's from a bug, although it can be argued that if the player exploited the bug then they've got some counterclaim.

Regarding the refund because the game was bugged, they can just easily show you the inner workings of the slots or the game that you're playing and tell you technical terms that you don't know and don't care and then at the end they tell you that you can't get a refund because it's your claim against their claim, which is the same as the first one, they'll always win this so there's not a lot of people that's fighting against it.

Well, it makes sense but the thing is, how will you know when a slot has a bug when you are not the owner of the casinos or the slot machine, and neither are you a worker in the casino as well,  so, it's really hard if you ask me, the casino management are the ones in the best position to tell when a slot machine or game code has some bugs or whatever, and the unfortunate thing is that, they may like never say a damn thing if that bug is Makin their customers to lose their game unnecessarily, they may just keep quiet about it and keep milking unsuspecting customers off their hard earned money, not until may people start talking about how hard  or impossible it is to win playing that game, the casino management may likely never fix the bug.

But trust that when the table turns, and the casino happen to be the one losing due to a bug, then they management will be quick to announce the bug and possibly cancel all winnings from that game or slot, and some may never really care how the customers feel about it..

This I believe is what we can call the imbalances of life, gamblers are always at the mercy of casinos when it comes to matters like this.

Until the gambler try to prove the error without any evidence,it’s not easy to get refunds from the gambling site.Some gambling site had many cases like this and never refunded the gambler because of the not proven evidence in the gambling site.The bug in the gambling site is not the big thing,because gambling site also the normal website.So it’s work based on the same software and the data base.If the problem in the data base also leads to the same problem in the gambling site.So the gamblers also look into entire game,while playing in gambling site.

The most bugs complaint from users are mainly from visual bugs, so I don't think they would really refund someone's money just because it doesn't load although it is their job to make sure their online casinos are working smoothly.

I think it's hard to prove that gambling websites have an actual bug in their system. As these casinos have databases none of it should have any problem processing internally, until someone who is accessible try to fix while the system is running perhaps someone is trying to manuever the database. I have never read an article where online casinos refunded because of system bug, I only heard they are refunding when you try to enter the casino and found out you showed them a fake ID  ;D

I often hear of gamblers who fail KYC verification - Accounts frozen due to duplicate accounts detected - IP devil but for bugs, I've never heard of something like that, but it could be that a bug is used by a gambling site to prevent gamblers who win big from getting rewards.
There are hundreds of legal gambling sites in circulation and there are thousands of others that are illegal, the potential for gamblers being deceived is quite large, therefore, to avoid future losses, never carelessly choose an online gambling site, especially one whose license is unclear or a site that is still very new.

You can always ask, but there's no way to tell if they'll agree to it. Their last line of defense will always be "we won't give you a refund and if you don't like it go to court."

From a legal perspective, you can demand that from a casino that is known for demanding players to return money in the past. If they did that, obviously any judge will grant you a refund too.
Whether you can get a casino to comply depends on your situation, the amount of money lost on that exact machine, how much public you can make the case... I've seen people complain that they never got a promised bug bounty because the casino claimed someone had already reported it.

You should check the Scam Accusations section and find some cases of casinos refusing to pay out gamblers' winnings for some reason. Of course, the casino will check in detail what causes them not to pay their customers' winnings, usually this is violating TOS or taking advantage of existing bugs rather than reporting it to the casino. I think such cases are rare, but as far as I remember, they do occur and are discussed in the Scam Accusations section.

Regarding this case, rare does not mean never happens. Some gamblers actually take advantage of bugs in certain games to gain winnings and drain the casino. This is never allowed and any winnings will be blocked when the casino becomes aware of it. This is almost the same as abusing a bonus or something, so the casino won't pay it out.

It doesn't make sense to ask for an inspection if we lose a lot. You are not forced to play at that casino in the first place. You should understand the terms, you should understand the random algorithm, and you understand that it's gambling. The inspector might even say to you that you are playing gambling, what can you expect? Winning a lot?

Game bugs are something that is a rare occurrence on a slot machine or so. It doesn't happen regularly that's why it can be proven technically if checked. Casinos can deny winnings because of bugs but if they are legal business, they should show all the proofs of their claim against their complainant. If it's a physical casino, users can seek advice from the authorities.

It is understandable that casinos must be diligent in examining jackpot prizes before awarding them to players. This is to ensure that the prize has not resulted from a technical malfunction or error, which could damage the casino's reputation. Although winning a substantial jackpot is an exhilarating experience for us gamblers, it is only fair that we receive the promised reward. If the casino fails to provide the jackpot or compensate for any damages caused by their technical issues, then legal action may be taken.

Developers are indeed behind gambling sites and bugs would really appear as the website grows however, it shouldn't be normalized. Gambling providers and platforms are and should be responsible of overall user experience maintenance. However if it is with refund concerning transaction issue, it should be discussed with the team, and with proofs of course as expected to be asked. If you are in a good gambling site then there'll be a refund but in most instances it won't be in an instant; there'll be procedures of checking the transaction on both ends. But again, it depends to the platform 'coz in some instances they are unresponsive with such concerns. Quite unfortunate and really unfair for players who are just doing their thing. Gambling sites should be aware of such tendency and should have known the best thing to do with such cases.

Yep. Often everything you say is true. What infuriates me most is the system in which the casino easily accepts your deposit without any questions, but if you win and want to make a withdrawal, then various quibbles begin, but basically the most difficult question arises - KYC. Firstly, they may ask you for a wide variety of documents (which, for example, you may not have, such as receipts for payment of housing and communal services), secondly, they may consider these documents for a very long time, and then either “forget” about you or again ask for the same documents.

In my opinion, the system should work in a completely different way: first you need to pass the KYC (if it is necessary) and only then access to the game. In case of winning, no additional KYC can be assigned. This would be a fair and logical system. But unfortunately, if some casino introduces it (without regard to the others), it will be a loser because no gambler will wait for the KYC if he wants to play here and now and many services are ready to provide him with such an opportunity.

Thank God there is a third solution to this dilemma: you should only use the services of casinos with a reputation, and not new shady projects (which offer suspiciously attractive bonuses haha). If you choose the right casino, then you will avoid such problems in advance and will play without wasting your nerves on thoughts about “is everything fair here” and “will I be able to withdraw money if I win?”

The main difficulty is that it is not always possible to prove that you have suffered losses due to a particular bug. This requires a certain knowledge and experience, which not everyone has. In addition, you need to be prepared to answer various tricky questions. So the actions depend on the size of the loss

Digital systems works differently, however, it creates avenues for possible exploitation especially in cases where blockchain is yet to be applied.

When they claim that a glitch caused the winnings, it will be ideal for them to present the finding that gave that resolve for scrutiny as there seems to be issues with trust. It should be examined and audited by audit firm to prove that a glitch actually played out rather than hastily conclude and expect users to accept their resolve in good faith.

Very good explanation and indeed what you have said is all true, that whatever happens in betting feature or game is the responsibility of the provider and also the casino team for maintenance so that it can still be used without any bug problems occurring.
If this happens then the customer will be at great loss and of course it can cause disappointment, the provider and casino team must provide good service such as maintenance for all betting features so that they are always in smooth condition.
Moreover, they always monitor and pay attention to the running of the gambling site 1x24 hours or in other words at any time, so from here it is impossible if there is game or betting system that experiences bugs and can still be used by gamblers.
Usually in large casinos when bug occurs in their features or betting system and games, there will immediately be improvements or maintenance which when that happens all gamblers cannot bet there.
But we also don't know what casino they actually use or OP uses so that he can bet when there is problem related to bug that causes his winnings to fail and he can only get refund of the bet amount.

I think this depends on the casino, especially their rules, so when you go to gamble on a gambling website, check the terms and conditions of the casino website. But basically I think if there is a bug in the software of that casino website then the funds should be refunded but in this case you need to contact the support team to report it.

If such thing happen, the best is create an accusations thread, contact casino guru or something like that. As long as you're not broke any rule, you're fine and many people will be on your side since the casino didn't want to pay your winnings. There are two scenarios when this happen, either the casino pay the winnings or they choose to close their casino. If they close it, I guess we can't do anything. Take a look with 1xbit scam, the owner didn't go to jail.

Moreover, if the casino has an ANN on this forum, it will make it easier for us to get help from other friends to check the winnings. And if the casino is proven to be cheating or there are bugs in the casino but the casino doesn't want to pay the gamblers, people will support us so we can get the money. But it will be difficult for us to get the money back when it's a casino out there because we don't know where to go or who to contact to solve the problem. We should contact a lawyer who can and will help us resolve the case, but the costs will be expensive, and we will not be ready. The casino should be able to realize if there are bugs and be willing to return customers' money to maintain its reputation, but it depends on the casino.

Make sure you have all the evidence to support the scam accusation as we have a fair community here, they'll not allow a casino to abuse its gamblers. Since they have an ANN thread here, that means they are investing on it, some even have  a long promotions,  and if they will not take care of the problem, that be instant negative tag which will certainly reduce its number of users.

They sure are aware of the consequences if they'll mess out with their gamblers trying to cheat, DT members will do their job to ensure that gambling sites promoting this site are fair and reputable.

 Can I ask for a refund if the casino game has bugs? the answer is yes if the problem is really a bug from the slot provider. there is no system that perfectly safe after all.

So if that happen to you, that you should ask the slot provider to refund your money infact you can earn money by providing a lot information to the provider so they can fix it

Exactly, afterall it's all the casino's fault because they have system issues that hasn't fixed, you should send an incident report and try to escalate it so that they can take actions like investigations without any delays because money is involve here, and for the casino providers, I know that there's an unexpected cases like this but make sure that you can handle all the concerns and disputes accordingly and do some system maintenance test to avoid this kind of malfunction issue.

This is quite reasonable, but because I have never experienced such an incident where it was detrimental to me, I have no experience in how casinos handle cases like that.
In my opinion, the casino will want to make a refund if it turns out there is a bug in the game and the player can prove it, only the problem for players is the difficulty of providing proof to the casino so the problem will be quite difficult for the casino to solve.
I am quite sure that casinos that maintain their reputation will handle cases like this well by taking solutions that are pleasant for players and also do not harm the casino.

Having all the evidence is something we must have if we want to complain to the casino so that the casino can check the truth and return the money. If the casino does not respond to our complaints, we can ask other members to help. Usually, if it is a trusted casino, the casino will listen to the complaint and look into the case. If they are guilty, they will return the money, but if the casino is shady, we can't do anything because the casino will not return the money.

And on this forum, many casinos have ANN, so it is easy for us to reach them, especially when we have problems. For trusted casinos, the casino will try to help us solve the problem so that we don't need to worry.

If they deny him of any winnin, the first thing I will do is to go and check their terms, policy and conditions. It's better to always go through this documentations before signing up though. If I see that they have nothing of such, I will drag them to the ground until they pay me my money but my mind is telling me a smart gambling company will have that included in their policy because a bug is likely to happen or might have even happen during Beta phase testing of the casino, so such is possible to give them hint to stay prepare.


I have seen refund base on an even not happing or taken place but refund base on bug, I really have some uncertainty about that if a casino will do that or even tell his customer about such. I haven't seen any though or it's possible that it has happened and we didn't experience that but I'm just not sure if casino will be prepare to allow you go free like that without having your money.

Ideally it's right to ask for slot inspect because they will inspect and be sure there was no blog before they will proceed to pay you if the case was turned around but then we should know that the house is usually tilted against it's customers because they are only profitable after you have lost but is you continually win they almost don't get profitable.

I'd you think the slot had bugs and it has cost you your win, you could definitely follow up the issues and if verified that it was actually a bug I'm sure you will be paid or refunded but then thinking about the stress you will have to go through to get this things fixed will make some persons not border but then if it's against the casino they will immediately resolve because they wouldn't want any circumstances that will cause them loosing but when it has to do with their clients they will go through procedures, conclusively I suggest if at any point you feel a bug has denied you of a win, it's rightfully to request a slot inspection.

If such a situation occurs, a refund must be made by the casino because the user may have spent his/her entire balance here due to an error in casino's own games or a restriction may have been imposed on his/her balance due to gaining too much profit. If such a situation occurs, I think that it is necessary to first reach the support of the casino and explain the situation in detail and request a refund. If the casino rejects this request, a complaint will need to be made to the necessary institutions. At this point, we remember how important it is to use a licensed casino service.

Theoretically it's possible but in the end, the casino reserves the right to payout if won thought unfair means. Same way, if you can prove that the casino isn't fair and glitching, and that being the reason for your loss. You could sue them in many ways, false advertising, exploitation, rigging etc. I don't think a casino would straight up pay unless it's a clear and obvious error on their part and it has been taken to mainstream media/court. 
Edit: while researching, I found that slot machines have a hardcap on how much Max one can win. One of the Las Vegas ones had a hardcap of $6500 but a user managed to win over a million on the machine. The casino argued that the slot machine malfunctioned and they did REFUND the wager amount ($2.5) but I couldn't find a case where they refunded anything over 10$ for machine error.

Of course you can ask for a refund if you can prove that the bug does exist and it make you lost while you should have won the bet.
The big question is, can you prove the bug that affect your bet? I do think it is hard task to do?
I dont think you can prove it and maybe you may just feel it only (assumption) unless you are talking about provably fair system where every bet can be verified.

I also think a lot depends on the casino itself, if it is large and has a reputation then problems should not arise since they value their reputation and they do not need negative reviews that future players will read. And if this is a new site with a new casino, then I think there will be more risks that the problem will not be solved, so it is better to choose only proven sites with a long-term reputation and a large player base.

I think that many gamblers don't have a special knowledge about the bugs. And if ever we think we found one, those were just common but we can still try to consult the casino and see if we can get something. It's either a refund for our loss or a separate reward. Harder bugs has a complicated process but the rewards for them can also be high.

We have a good chance of getting paid in a reputable and big casino, because they are afraid that their reputation will be affected, especially if we start posting about the issue elsewhere. They are also afraid that they will be drained-dry because of the bugs, knowing that they have lots of users.

Depending on the severity of the bug you find you could even be paid by the casino, after all just like exchanges are common victims of hackers, casinos suffer the same problem as they generate a lot of money each day, and any bug on their games or on their withdrawal process can easily lead them to suffer big losses.

However I remember cases in which some casinos decided against paying the one that found the bug despite the great help they received, as such you need to check beforehand if there is some kind of bug bounty you can claim in the case you find one of those bugs.

This is a technical question which you can't say yes or no.  It as you said let's us look at it from the casino side of the action..if the casino because you played.a game that has bug that means winning was denied then they have to refund the money you inserted to play the game and loss too because in any gambling platform there are two things which winning.or losing. If you win you take the money and if you lose you forfeit your money so if they denied you to withdraw your winnings then they have to return your money too.
There is no two way about it.