Bitsler witheld my money for 7 days, with no explanation what so ever

[tamadeus]

I have done several deposits and withdrawals on Bitsler for the last 4 months. Ranging between 200-800 usd.
Suddenly my balance was around 4000 USD, and they locked me out of their sportsbook (Mind you I have only played on the biggest leauges and games, no fishy business there)

So after i was locked out, i tried to withdraw my money. About 500 USD just to see that it still works. But that didnt work. My withdrawal was put "on hold" and the only response from live chat was "You have to wait =)" This kept going on for 7 days, before I threatened to take this process public. My money then arrived the next day.

I have never had to wait more than 30 minutes for any withdrawal from any crypto bookie before. I have never felt more unsafe and unsure about my money than with Bitsler. Chat only responds with a smiley and "You have to just wait"

So I had to create this post just to warn fellow gamblers that please think twice before you deposit here. All the other serious bookies will treat you with more respect, information and speed than these guys.

A scary sidenote: After waiting for 5 days, I tried contacting them on Discord, wich led me to get banned within 1 hour of asking in their "General chat"

Every other crypto bookie i have ever used has paid out in less than 20 minutes; Stake, Roobet, Rollbit, Kineko etc. I see no reason for you to go trough the same uncertainty and dread as I have.

Take care of your money.

Proof of withheld withdrawal: https://ibb.co/h2sB5KK
Last chat, after 7 days: https://img.istreetview.com/?id=5Nh8rhNj&url=3cRltBdhUaYc2lJ275Ez4NhqjMmC+vaqAQ4m3zXbsrDDGm94YNcv67oTZnzV+Nsja4mwv08A7auhIUvqhY4Xpc6Nzlzz3EhYqkgIDA==

[Crypto Library]

If the allegations you mentioned in this post against Bitsler are true.  So I would say instead of creating a topic here, create a topic with evidence on the Scam Accusations board. As I am seeing that you haven't mention any prove of your allegation yet. 

[tamadeus]

I have added proof. I can surely add more screenshots from their chat if you want it. Im just here to warn you, not to claim anything that is not true.

In fear of doxing myself, i can send you a screenshot of my balances, totaling close to 4000 USD, when they decided to hold my money.

[Nwada001]

I have added proof. I can surely add more screenshots from their chat if you want it. Im just here to warn you, not to claim anything that is not true.

In fear of doxing myself, i can send you a screenshot of my balances, totaling close to 4000 USD, when they decided to hold my money.

I think what the above member was saying is that this place is a gambling board where gambling-related issues are being discussed, but when it comes to scam accusations, which could lead to an investigation, it’s best that you keep the thread on the scam accusations board where it belongs and will get much attention. Maybe the casino in question can be able to come and also share their own part of the story.

Just to be clear is this the same casino that you are referring to?? https://bitcointalk.org/index.php?topic=1268718.0
If that's the same casino you are referring to, you can also drop a comment on their ANN with reference to your thread. After you move this one to scam accusations, maybe you will get a quick reply from them, but that might also end up being a dead end since the OP was last seen active in August.

[Gozie51]

Is there a way you can confirm if other users have felt the same delay of holding back there withdrawal request because from your post this seem to be the first time you are having withdrawal or deposit issue with them. Just to confirm what is happening, you can try and chat on their chatroom to see if it is an issue with others too and not only you before you open a scam accusation thread. This is just my advise for now until we see update on that.

[goldkingcoiner]

I have done several deposits and withdrawals on Bitsler for the last 4 months. Ranging between 200-800 usd.
Suddenly my balance was around 4000 USD, and they locked me out of their sportsbook (Mind you I have only played on the biggest leauges and games, no fishy business

Every single centralized platform, doesn't matter if gambling or cryptocurrency exchanges, is going to eventually screw you over by withholding your money from you. In the case of sportsbooks, they tend to be overly paranoid and if they see something suspicious they simply freeze your funds and your account until they figure out that you are not actually suspicious. This process can take days, weeks and sometimes months. I doubt you scared them by saying you will go public with this, but rather they just took that long to take care of it.

[Mahdirakib]

A scary sidenote: After waiting for 5 days, I tried contacting them on Discord, wich led me to get banned within 1 hour of asking in their "General chat"

Delaying the withdrawal without any explanation was obviously a wrong thing. Where the most worried part is that you got banned from their discord chat by asking about your withdrawal. They should have given a reasonable explanation for withholding your withdrawal. I have informed Baryom about this on telegram (although the chance is quite low to get a response from him as he is inactive here).

[lothian]

It's a bit worrying that they delayed it, i've had it before with websites but usually resolved within a day.... 7 days seems extremely excessive!

Did they ask you to verify or complete KYC during this time at all? Or had you done it before? Because if they asked you to complete during this 7 day period, could potentially have been them trying to get some extra edge by possibly confiscating your balance if you couldn't fulfill it. Dirty tactic used by almost every casino and unfortunately one that cannot be avoided for those who gamble from restricted territories.

[tamadeus]

Kyc was completed months ago. They did not scam me, as I now got my money after the Threat of going public. All I'm trying to do with this post is to warn others from depositing with sites that has no regard for their customers. It's been a terrible experience for me.

As I stated in my first post, all my bets have been on multi million dollar markets. Only 1x2, moneyline or ahc.

All casinos does not behave like this. Rollbit, stake, fortune jack and roobet has paid me thousands in minutes.

What others chooses to do with their money is their choice, but I believe we have communities like this to expose them for terrible practices, are especially when it's unwarranted. But, few will understand this feeling before it happens to them with several thousands dollars.

[ryzaadit]

@tamadeus Just a quick question.

What type of user you are? (Sportbetting/CASINO). If you're (Sportbetting) is not new at all, most of user who have a issue on withdraw especially thousand or just a few hudred most the time are coming from Sportbook user.

Meanwhile casino players is rarely face issues like these, sportbook users always getting flagged by their provider system (Multi-account, arbitrage, odds, etc). Good thing they process your case, If you are sportsbook player (I bet, their provider system flag your activity).

[tamadeus]

Only sports. As I said, I only placed bet in the biggest soccer and cs events out there. They had no reason to keep my money this long. No other serious bookie has done this to me. As I see it, I've done nothing wrong, and did not in anyway deserve this treatment
 Going forward I would advise no one to deposit their hard earned money on their site. They have no respect dor your time, money or peace of mind. Atleast some of you are now warned.

[boyptc]

Post this on their own thread --> https://bitcointalk.org/index.php?topic=1268718.0

So that baryom and its staff will see your problem there. If there are still no updates as of the moment, maybe that will expedite the process upon bringing up this problem to their own thread.

Looks like that we usually see these on holding of withdrawals because how quite large they are.

[Slow death]

Kyc was completed months ago. They did not scam me, as I now got my money after the Threat of going public. All I'm trying to do with this post is to warn others from depositing with sites that has no regard for their customers. It's been a terrible experience for me.

As I stated in my first post, all my bets have been on multi million dollar markets. Only 1x2, moneyline or ahc.

All casinos does not behave like this. Rollbit, stake, fortune jack and roobet has paid me thousands in minutes.

What others chooses to do with their money is their choice, but I believe we have communities like this to expose them for terrible practices, are especially when it's unwarranted. But, few will understand this feeling before it happens to them with several thousands dollars.

you did very well in alerting people, in the past they were one of the best sites on this forum when they ran a subscription campaign on this forum, I even created an account at this casino, but then I stopped using this casino because I didn't like some things about it to the designer, and today reading your post I feel more relieved that I made a good choice in stopping using them months ago, it may not be a scam because they will pay you, they could have told you why they weren't paying you, but they didn't That's why they chose not to say anything about the causes of the delay, and that's the problem in my opinion and I think you did a very good job of alerting people

because I keep asking myself, why didn't they say why it took them a long time to pay you? and blocking someone just because they are complaining about your money, I think it is a very bad attitude and it tarnishes the image of the casino, now that you have your money, they have already unblocked you on Discordia and your casino account has also been unblocked ?

[ryzaadit]

-snip-

It's getting flag, mostly for sportbet.

It's always like that provider (third-service) have a system flagg, so they have 2 check from bitsler + provider. If you try to abused the platform, or have activity abused (similiar-case) on other casino.

They can know.

[boyptc]

-snip-

It's getting flag, mostly for sportbet.

It's always like that provider (third-service) have a system flagg, so they have 2 check from bitsler + provider. If you try to abused the platform, or have activity abused (similiar-case) on other casino.

They can know.

I think that they're not yet telling that because they are going through an investigation. Otherwise, that's really the reason of it and you're right.

Well, we've seen these accusations many times that the poster asking for the sentiment of other gamblers but then, there's some abuse that's been done but never mentioned.

[tamadeus]

This will be my last reply, as I really have nothing more to add. But I can promise that I have not abused anything. As stated several times, I've only bet on the largest soccer and CSGO events in Europe. Bitslers odds are not one to abuse, as it's quite terrible compared to other sites. I will update this post tomorrow with screenshot of my bets, if it's not to painful to line them up.

[Gozie51]

This will be my last reply, as I really have nothing more to add.

If you are done with the casino and you have withdrawn your total money then you can lock this thread because there is nothing more to it like you said.  You can as well move the post to their ANN so that intending players and existing ones can see it and be aware or ask important question about the issue.

[Potato Chips]

But I can promise that I have not abused anything.

Assuming this is true, sadly, it doesn't mean you'd be immune from getting flagged since it could be trigged with suspicions first hence false positives could occur. Reading your posts, it does seem bitsler have cleared your name?

There's always a chance of this happening with platforms complying with the standard KYC/AML policies. Honestly wouldn't single out bitsler though they could have improved their approach like maybe instead of banning op in chat, they could have redirected op to support and escalate the issue.

[ryzaadit]

-snip-

Well see, I was correct that's the reason. I knew, is always sportbet case. Your activity is just getting flag by their system, most of casinos have 2 system detections for provider machine sportbook (The casino + provider). If you getting flagged, your account facing like this situation the good thing your case is resolved. IMO, these is just a flag system on their system + they need to verify the case by manually first.

-snip-

I following each case, especially (Sportbet) issue. Casino will never tell how they check/detect any abused, only to tell you that has been flagged on their system.

[Chato1977]

If the allegations you mentioned in this post against Bitsler are true.  So I would say instead of creating a topic here, create a topic with evidence on the Scam Accusations board. As I am seeing that you haven't mention any prove of your allegation yet. 

Yes that is the best way to deal with this ,  as this is a gambling section and he is providing proofs of not sending His money from Bistler though I doubt that the site will truly act such this unless he have committed questionable act in their site so cases like this happens .