Op Frankly speaking even your story is awkward and it looks odd because how can you say you don't have your wallet address and also forgotten where your seed phrase is. This your story doesn't please me at all. I know that you are not telling a lie because telling a lie with this story here like this will not benefit you in anyway. But the story doesn't look good. And since they have given you a feedback then you have to wait for the time to see if the withdrawal will be successful. Just calm down and wait.
So I didn't have my wallet address present because I have a crazy ass ex that literally burned every piece of paper I owned, notebooks, scratch pads, all of my "prospect books"..... (I seriously wish I was kidding about this), so I generally was entrusting my shit to my laptops and my iPhone 13 Pro Max. Well, I had recently moved from Kali Linux as my OS on my main laptop with all my seed phrases saved in a file, (which I had no need to access for nearly a year) for my access only. Yeah, I f'ed up and forgot to snag that file from the drive before completely sterilizing the entire thing. In my frustration, I literally shattered my phone screen, which was the only other access point that I had to get into my wallets, bank accounts, stocks, etc.
I need a vacation.
Very terrible experience, if I was in your shoes, i think I would have lost my mind within 96 hours. You are really on patient human. I am curious to know how you came to get convinced to use such an unknown platform.
I am not making any of it up, lol. I honestly should write a book or some shit. My life is full of just insane experiences and the most bizarre BS happening to me. My fault, ultimately. I am far from patient, believe me. If I could reach through screens and grab some of these folks from the internet, i'd probably spend the rest of my life behind bars haha. Learned of the platform through a friend.
I want to believe you're not trying to make this look more of a scam accusation thread, there's one thing you need to have understand with some of these gambling platforms you're seing, people just don't use them like that until they have assurance of things that they need to know about them but while making their research, about you speaking with their manager or supervisor, they can't allow for that because that's the reason why there's escalation request.
Its all 100% factual. I maybe deposited $100 bucks on the site in total, and I was gambling, so I mean, even if I wouldn't have been approved for a withdrawal, I was gambling, so it is what it is. The fact I am upset now is because I was approved for it and they're straight MILKING it as long as they can.
I think the quoted 7-10 business days for processing and sending withdrawals may seem excessive, it’s not unheard of in the online casino industry, and asking for an address after initiating the withdrawal is unusual.
Just follow the suggestions above, OP. I think it's a good step to help you resolve issues like payment delays. Document all communications with the casino, including dates and times, and the names of customer support representatives. This will be helpful if you need to escalate the matter further.
Following and observing every suggestion mentioned so far. Thank you Text.
The Op already confirmed that the issue with the seed phrase has been resolved, you know that there are a lot of people despite being warned not to store their seed phrase or private key in their devices or a software that uses the internet they still don’t obey and I’m guessing that’s what happened in the case of the Op, he probably has then sees in his device that was broken and because of that he could not access his wallet before he finally got it back.
Btw, Op I have made a little correction to the link I added in my post above, that was not the link I was supposed to give you. And don’t forget to keep us updated on the progress of the withdrawal.
Scroll up in this response and you will see exactly why I do it my way. lol. Plus, that device was so secure I wouldn't be startled with it being even a file on the Desktop. If there was a Desktop, that is. I realized your link was incorrect earlier when I clicked on it, and eventually navigated myself to the appropriate link on their site. Thank you so much regardless, every suggestion helps. Will definitely keep y'all updated.
definitely! A complete non sense. What you need to verify? If it was an address from an exchange how it was possible "verify" that address?
Considering the amount:
- open a topic here is very helpful since as you have seen people provide for free a lot of support.
- you cannot use a lawyer or sue them because it's pretty useless
Trust pilot reviews are very bad
ok maybe people that have nice experience maybe have not posted there...
At this point, open a complaint with casino guru... and wait.... there is not much to say since they cannot just pay and you cannot do nothing. Of course if you don't get paid please open a scam accusation topic
https://bitcointalk.org/index.php?board=83.0More people are informed and can avoid any issue.
In order for them to answer my question of where the hell my withdrawal was, they wanted me to confirm the wallet address I listed for the request. Seemed like such a dumb request. Not going to sue over $200, lol. Maybe if it was my day, but I can assure you, that day is FAR away lol. Thank you!
So you're saying that their 7-day withdrawal policy already existed before, and you continue using their service, or has it changed just recently? Why would you continue to use them if the former is true though? Do they give you tons of tournaments that outweigh the obvious cons? Most casinos that I've heard on this forum never had something like that before (7 days for approval, and then another 7 days after that). At most, it is just 24 24-hour withdrawal period, in which most of them process the withdrawal within hours or so. CMIIW.
From the way they responded to you, something bad is probably happening behind the scenes. Even if it is not, saying the manager is not available due to a meeting when urgent customer service is needed is just unprofessional.
The 7 day wait that I experienced for the first time I figured was only because of the verification (KYC) but I guess its like this for EVERY transaction, yet they put in the ToS for coupons that you can withdraw your winnings INSTANTLY. LMAO..... My ass...... The tournaments are like 3-4 per day, and they're free entry. Free gambling, adrenaline from potential $100 first place prize (free spins and shit).... I didn't think much about the pros v cons really. Until I had this issue. Now I just see everything wrong with them.
And thank you, is that not some shitty service? I could not believe they actually said that to me.
