I can't believe they said that but in trying to justify it because they are a legal platform they mentioned
Yes, sudden lags in transaction times, exchange rate fluctuations and other technical difficulties often make users suspicious of crypto scam. Still, it is both important and relieving to remember such difficulties are always temporary and do not mean that the exchange in question does not provide trustworthy financial services
This means that there may be a delay in exchange rates or a delay in receipt due to technical problems, but do not worry, your money is safe. Are they serious? Such a quote is something reassuring.
The more you dig deeper, the more you will find that everything on this exchange tells you that it is a scam.