[RESOLVED]Rollbit scammed me for $4k

[lothian]

Update: This has been resolved now after I made this post and spoke to Razer (I think he/she is the owner?). TL:DR I provided everything they asked for, and I was eventually paid out as I had done nothing wrong. Big shoutout to Razer for expediting the process and I can honestly say the support were actually pretty good when handling this matter. Faith restored.

I hope rollbit don't mind me leaving the initial complaint below, just for reference! If anything, it shows they actually listen to their customers!


What happened::
I've been using rollbit for quite some time and never had an issue. Deposited a lot no problems. However everytime I withdrew I had to contact live support and they'd "check" my withdrawals (a bit weird!). Still, no issues!

I've been a customer for, I'd say, around 6 months (maybe Rollbit can confirm - might be slightly less).

Fast forward to 2 days ago (16th Jan) and I made a withdrawal for 0.5 eth - nothing too crazy considering I've always deposited and withdrawn anything from 0.3 eth up to 1 eth. I then received a message asking me to KYC levels 1 and 2. I duly obliged however my passport was immediately declined - this was automatic and there was no manual input - as soon as i uploaded it there was an error. I was told to contact support again.

Support asked me to complete level 3. I tried to, however there was no option to move on to level 3 as it kept auto-declining my level 2 verification.

Support then asked me where I am based, to which I replied Norway. However, I tried to log in today and my account is locked. I've had no email or contact from Rollbit, so I decided to email them. This was their response.

https://i.ibb.co/2vrM1Vr/rollbitscam1.png
upload pic

I'd like to make it clear to bitcointalk members that I was born in the UK, but am currently based in Norway. This does not break their ts and cs, and they haven't even given me a chance to prove this.

Scammers Profile Link:
http://www.rollbit.com

Reference Link:
Amount Scammed:
$4-$5k
Balance: $2638
Withdrawal: $1254.76 (0.5 eth)
NFT: ~$500

Payment Method:
Crypto - Metamask

Proof of Payment:
Will add screenshots later if disputed by Rollbit

PM/Chat Logs:
Email above attached

Additional Notes:
Ridiculous scenario - no loyalty whatsoever on their end

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[sujonali1819]

@Rollbit Razer is quite active here and hopefully, they will have an explanation about the issue.

Btw could you please clear up one thing from where you got the passport? Is it UK-based or Norway?

[acroman08]

but are you a UK citizen/resident? Were the passport you tried to submit a UK passport? if so, you might have broken their Terms and conditions. I've seen similar cases before that were posted here in the forum where the gambler is gambling in a country that is not restricted on the gambling site but the country where they are from is restricted.

I found this on the Terms and conditions

You are not allowed to register on the Website and use our services if you are a resident of Aruba, Australia, Belgium, Bonaire, Curacao, Cyprus, Denmark, Estonia, France, Germany, Hungary, Iran, Iraq, Italy, Netherlands, North Korea, Saba, Slovakia, Spain, St Maarten, Statia, Turkey, Ukraine, United Arab Emirates, U.S.A or the U.S.A dependencies, United Kingdom. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.

[sujonali1819]

but are you a UK citizen/resident? Were the passport you tried to submit a UK passport? if so, you might have broken their Terms and conditions.

Yes, most probably this is the reason for closing OP's account. on the other hand, OP could also be right in his position that he is now living in Norway. But I don't think OP will have a chance of proving it since he already provided his UK passport.

[holydarkness]

but are you a UK citizen/resident? Were the passport you tried to submit a UK passport? if so, you might have broken their Terms and conditions. I've seen similar cases before that were posted here in the forum where the gambler is gambling in a country that is not restricted on the gambling site but the country where they are from is restricted.

I found this on the Terms and conditions

You are not allowed to register on the Website and use our services if you are a resident of Aruba, Australia, Belgium, Bonaire, Curacao, Cyprus, Denmark, Estonia, France, Germany, Hungary, Iran, Iraq, Italy, Netherlands, North Korea, Saba, Slovakia, Spain, St Maarten, Statia, Turkey, Ukraine, United Arab Emirates, U.S.A or the U.S.A dependencies, United Kingdom. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.

It's being a resident of those restricted countries that is not allowed, as in accessing the sites while you're being in their soil, not for having those countries as your nationality. For example, a UK-born person are allowed to access the platform while he's taking vacation in Singapore [I... guess], or being an expatriat in Romania. So, unless OP left out some story here [like he actually accessed from UK, or something], that clause in their TnC is indeed not breached.

Let me try to invite Razer here, he's usually very prompt.

Meanwhile, OP, does rollbit have a login sessions page where they provide the list of IP address that you use to access the platform? If they happen to have it [I think they do] and they happen to provide a list of the country of which those IPs are belong to and only if you're comfortable doing this, do you mind giving us a screenshot of this? With only the country being visible, and the rest of the IP address and details being censored. It'll help strengthen your case. And if they don't provide this kind of info, or if Razer feel the need to provide their own proof, do you give your consent to Razer to provide this list for us [with same sensitive data being blurred]?

[Hhampuz]

It's being a resident of those restricted countries that is not allowed, as in accessing the sites while you're being in their soil, not for having those countries as your nationality. For example, a UK-born person are allowed to access the platform while he's taking vacation in Singapore [I... guess], or being an expatriat in Romania. So, unless OP left out some story here [like he actually accessed from UK, or something], that clause in their TnC is indeed not breached.

I'm not sure how accurate this would be. If you are a resident of the UK (or any other banned country) and you just go on a vacation for a few days I'm not entirely sure you'd be in the right if you are depositing, playing and withdrawing from the site. As you are tax liable and so on in the country you are a resident of.

If this guy however lives in Norway and has a VISA or whatever else would be needed - it'll likely be different.

[Rollbit Razer]

Let me try to invite Razer here, he's usually very prompt.

Thanks for the heads up here!

OP, we've followed up to a pending ticket you had. Can you please check and follow up with the requested information?

[Coin_trader]

What intriguing detail on this scam accusation was OP is already on a manual withdrawal feature since the beginning of his game here while Rollbit has instant AFAIK. There’s probably some missing details here which OP didn’t indicate aside from his trivial Residency and current location.

@Holydarkness, Correct me if I’m wrong. Being a citizen is what matters for the restrictions and not the current location of the person. Being on restricted country while you are just a tourist in there will easily solve the problem through the use of VPN since the user can easily provide an ID from non restricted country. I believe the ID is the main issue on this case.

[ineedhelpplease]

I hope they don’t steal your 4k just because you won overall LOL.

[logfiles]

but are you a UK citizen/resident? Were the passport you tried to submit a UK passport? if so, you might have broken their Terms and conditions. I've seen similar cases before that were posted here in the forum where the gambler is gambling in a country that is not restricted on the gambling site but the country where they are from is restricted.

I found this on the Terms and conditions

You are not allowed to register on the Website and use our services if you are a resident of Aruba, Australia, Belgium, Bonaire, Curacao, Cyprus, Denmark, Estonia, France, Germany, Hungary, Iran, Iraq, Italy, Netherlands, North Korea, Saba, Slovakia, Spain, St Maarten, Statia, Turkey, Ukraine, United Arab Emirates, U.S.A or the U.S.A dependencies, United Kingdom. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.

It's being a resident of those restricted countries that is not allowed, as in accessing the sites while you're being in their soil, not for having those countries as your nationality. For example, a UK-born person are allowed to access the platform while he's taking vacation in Singapore [I... guess], or being an expatriat in Romania. So, unless OP left out some story here [like he actually accessed from UK, or something], that clause in their TnC is indeed not breached.

If they just base on the residency, then that is easier to circumvent using a good VPN service. If I know that US "residents" are banned from the platform. All I need to do is use a VPN from a country that is accepted and then claim that I am a US citizen but then a resident of that country that is not banned which makes nonsense.

I think there is a problem of wording in the ToS but they probably meant they don't want anyone from the UK playing in the casino.

[avp2306]

but are you a UK citizen/resident? Were the passport you tried to submit a UK passport? if so, you might have broken their Terms and conditions. I've seen similar cases before that were posted here in the forum where the gambler is gambling in a country that is not restricted on the gambling site but the country where they are from is restricted.

I found this on the Terms and conditions

You are not allowed to register on the Website and use our services if you are a resident of Aruba, Australia, Belgium, Bonaire, Curacao, Cyprus, Denmark, Estonia, France, Germany, Hungary, Iran, Iraq, Italy, Netherlands, North Korea, Saba, Slovakia, Spain, St Maarten, Statia, Turkey, Ukraine, United Arab Emirates, U.S.A or the U.S.A dependencies, United Kingdom. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.

It's being a resident of those restricted countries that is not allowed, as in accessing the sites while you're being in their soil, not for having those countries as your nationality. For example, a UK-born person are allowed to access the platform while he's taking vacation in Singapore [I... guess], or being an expatriat in Romania. So, unless OP left out some story here [like he actually accessed from UK, or something], that clause in their TnC is indeed not breached.

If they just base on the residency, then that is easier to circumvent using a good VPN service. If I know that US "residents" are banned from the platform. All I need to do is use a VPN from a country that is accepted and then claim that I am a US citizen but then a resident of that country that is not banned which makes nonsense.

I think there is a problem of wording in the ToS but they probably meant they don't want anyone from the UK playing in the casino.

This is the reason why there are casino discourage their user to use VPN so that this cases will not happen. And guess this case is perfect example for gamblers to watch since looks like OP got a problem regarding on his country restriction.

That's why its important for people to know the rules of casino so that they will not get surprised once sudden issue like this will occur and same as what always been discuss or reminder by a lot of people here read always the TOS of the casino so that they could understand the rules written if the fail to do that then expect something like this will happen.

[holydarkness]

[...]
@Holydarkness, Correct me if I’m wrong. Being a citizen is what matters for the restrictions and not the current location of the person. Being on restricted country while you are just a tourist in there will easily solve the problem through the use of VPN since the user can easily provide an ID from non restricted country. I believe the ID is the main issue on this case.

Actually, the opposite.

From what a couple of representative explained to me, from different casinos and on separate time and cases, it's the current location that matters, not the citizenship. One even explained once that there are US streamers that go out of their country just to gamble [and made a content from that activities, I assume] and it is fine.

There was a case [different casino, not Rollbit] where the situation is the direct opposite of this, where someone with Brazilian citizenship [an allowed country] works for UK company [restricted country] and accidentally used his work VPN while accessing the site. He got locked away.

I guess that's one of the reason why [like what avp2306 said] many casino frowned upon the use of VPN.

If they just base on the residency, then that is easier to circumvent using a good VPN service. If I know that US "residents" are banned from the platform. All I need to do is use a VPN from a country that is accepted and then claim that I am a US citizen but then a resident of that country that is not banned which makes nonsense.

I think there is a problem of wording in the ToS but they probably meant they don't want anyone from the UK playing in the casino.

If I am not mistaken, their issue is with the license of the said country, not with the people, as in they restrict certain region because they don't have permission by the govt. of those countries to operate on their soil, and not because they refuse or not allowed to provide service to certain nationality.

Thus, a UK nationality are allowed to play in Brazil, as well as US citizen are allowed to play in Mexico, because during that time, they are not within the soil of the restricted countries. The casinos are allowed to provide access to those people.

I'm not sure how accurate this would be. If you are a resident of the UK (or any other banned country) and you just go on a vacation for a few days I'm not entirely sure you'd be in the right if you are depositing, playing and withdrawing from the site. As you are tax liable and so on in the country you are a resident of.

If this guy however lives in Norway and has a VISA or whatever else would be needed - it'll likely be different.

I am not sure about this part and the chance that I am wrong is quite big as I am now shifting to walk in a realm of pure assumption, but from the perspective of tax, digital currency [that happens when we deposited, playing, winning/losing, and withdrawing] are reported in annual report in final form in wealth or assets, thus having few days of vacation and earned or lose a sum of money doesn't change our tax liability, as we still have to report the final amount of it [in final form of assets] during tax season.

While if we do it in traditional way or through fiat [where someone probably liquidate their winning through crypto ATM], there is a regulation when we do international flight that we have to declare to the custom if we brought above USD 10,000. I think one element of things being declared and settled here will be tax related.

[Aanuoluwatofunmi]

I'd like to make it clear to bitcointalk members that I was born in the UK, but am currently based in Norway. This does not break their ts and cs, and they haven't even given me a chance to prove this.

You're not the one to give their conditions for them for breaking or not breaking the rules, they have to clarify you on what happened that led to this experience, but before that, have you taken step in contacting them, or drop your challenge on their announcement discussion thread, they have their representative there and you will be promptly attended to, know this that rollbit is a reputable gambling platform and have several years of maintaining their trust and consistencies here.

[ScamViruS]

I'd like to make it clear to bitcointalk members that I was born in the UK, but am currently based in Norway. This does not break their ts and cs, and they haven't even given me a chance to prove this.

You're not the one to give their conditions for them for breaking or not breaking the rules, they have to clarify you on what happened that led to this experience, but before that, have you taken step in contacting them, or drop your challenge on their announcement discussion thread, they have their representative there and you will be promptly attended to, know this that rollbit is a reputable gambling platform and have several years of maintaining their trust and consistencies here.

Rollbit's rep is already aware of OP's complaint and has asked him for some more information to resolve his problem. Now Rollbit can check all the details in detail and give a proper solution to this complaint, whether OP has violated any condition or not. Rollbit's representatives are very active in this forum, so hopefully we will see a proper resolution of this complaint soon, and get details about the cause of this complaint.

[sujonali1819]

OP do you have any update.
i think I'm in the similar situation.

https://bitcointalk.org/index.php?topic=5482282.0

@alphatio it's better to keep your discussion on your accusation thread. and wait for their explanation. I know you are now in the frustrating situation but if you just post like this everywhere it could be marked as spam also. Thank you.

[EarnOnVictor]

Fast forward to 2 days ago (16th Jan) and I made a withdrawal for 0.5 eth - nothing too crazy considering I've always deposited and withdrawn anything from 0.3 eth up to 1 eth. I then received a message asking me to KYC levels 1 and 2. I duly obliged however my passport was immediately declined - this was automatic and there was no manual input - as soon as i uploaded it there was an error. I was told to contact support again.

Support asked me to complete level 3. I tried to, however there was no option to move on to level 3 as it kept auto-declining my level 2 verification.

Support then asked me where I am based, to which I replied Norway. However, I tried to log in today and my account is locked. I've had no email or contact from Rollbit, so I decided to email them. This was their response.


upload pic

I'd like to make it clear to bitcointalk members that I was born in the UK, but am currently based in Norway. This does not break their ts and cs, and they haven't even given me a chance to prove this.

This situation has the mixed feelings from me and I do think that it will be so unfair to crucify Rollbit in this case. You will have to let go because they have the upper hand over you as you broke their terms and conditions clearly if you registered as a UK citizen and tried to verify with the UK's documents.

This is why you should be smarter next time and at least read the terms and conditions of your casino, and if you do not understand, ask the support staff. This is another warning to those who believe that it is later they have to do the KYC, most will argue with me but your case is another good reason they should think otherwise. After all, it would have revealed that to you even before you deposited a dime to the casino.

As it is, you are guilty my friend, unless you are not just thorough in your narration. If I read you and the image you posted correctly, you are also in the plus, which means you are a threat as some casinos often focus their beam on those who are winning and find ways to eject them. Just move on bro, you are a good gambler, look for the casinos that will allow your country of birth and residence, and you will be just fine.

[lothian]

Update: My account was finally unblocked and I was allowed to withdraw and continue playing, after providing the required documents and following the steps asked by the customer support. Thanks for the help members of bitcointalk, and shoutout to Razer for helping resolve this issue.

[holydarkness]

Update: This has been resolved now after I made this post and spoke to Razer (I think he/she is the owner?).

Update: My account was finally unblocked and I was allowed to withdraw and continue playing, after providing the required documents and following the steps asked by the customer support. Thanks for the help members of bitcointalk, and shoutout to Razer for helping resolve this issue.

AFAIK, Razer is one of their representative, not the owner, but yeah, he solves a lot of Rollbit's users problem.

I see that you've marked it as resolved. Do you mind locking this thread to prevent spam posts? The button to lock a thread is at the bottom left of this page.

[EarnOnVictor]

Update: This has been resolved now after I made this post and spoke to Razer (I think he/she is the owner?). TL:DR I provided everything they asked for, and I was eventually paid out as I had done nothing wrong. Big shoutout to Razer for expediting the process and I can honestly say the support were actually pretty good when handling this matter. Faith restored.
-snip-

I sincerely don't like to read of casino scams on Bitcointalk, but if the company can be up and doing in defending themselves and state their own side of the story, it is still very polite and okay. Regardless, I am happy for you that it is resolved as disparity and disagreement may happen but the main thing is for a resolution to eventually be reached. This is also one of the privileges that people who are members of the Bitcointalk forum have, their voice is easily heard even as we strive to limit our campaigns to the responsible ones.

However, since this has been resolved, why not move it to a read-only? You can lock it to achieve that either by yourself or contact a moderator to help you with that. Best of luck!