Rollbit stole my withdrawal… please help

[Sanitough]

This is the risk of not reading the TOS before signing to a casino. Not because the decision does not favor you, you would already accuse a gambling site for stealing your money. What we are talking here is not even $10k, and Rollbit is a million dollar casino, so they'll pay that if you deserve to get paid.

You break the rules, they can't exempt you from that as is not good for their reputation.

The suggestion from one poster above is correct, you should have created an account to another casino, so this situation where you are now could have not happened.

[1714679818]

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[FatFork]

I understand this situation is frustrating.  When emotions run high, we can feel wronged and focus on blaming others.  However, account security is ultimately our own responsibility.  Your ex likely acted out of concern, even if her methods were questionable. 

Meanwhile Rollbit must uphold their policies, even when it yields unfortunate outcomes.  You knew you couldn't open another one, but went ahead anyway.  Hard to call that unfair when you knew the risks and  still sucks to lose all that money you won.  Maybe shouldn't have tried getting around the rules, even if it seems unfair you got banned in the first place.

[Slow death]

Honestly, it's very difficult to believe this story. Supposing you actually told your girlfriend that you lost $100,000 over the time you were gambling and she advised you to stop gambling. For her to delete you, she would need to have all your login details and would have to log into your account to contact support to request self-exclusion and support would send you an email to notify you of this self-exclusion request, which means you found out about requesting self-exclusion too early, that was probably the reason your girlfriend went from being a girlfriend to an ex-girlfriend. Since you already knew about self-exclusion, then you could not create another account at the same casino. This would mean that you would be bypassing self-exclusion which is most often an option used by people with gambling problems.

Based on your story, I would venture to say that you are a person with gambling problems, probably after you realized that you lost a lot of money at the casino, you decided to self-delete your account, but as you are already addicted to gambling, you were unable to stay away from the games and you created an account again at the same casino and continued playing until the casino's security system caught you and they took measures that are in their TOS. I don't know what the casino will decide, but I can tell you that you need to seek help from a doctor in the real world to cure you of this gambling addiction. you can no longer control yourself, your addiction has reached a very dangerous level, if you delay seeking medical help in the real world, then you will hit rock bottom

[EarnOnVictor]

After my two-year journey on Rollbit, I’ve lossed over $100,000. my ex-girlfriend, in concern for our well-being, took the initiative to request the -snip-
The perplexing part is that I was never informed about the ban when my ex closed the initial account. Had I known, I would have refrained from further deposits. Seeking advice on potential resolutions and exploring oversight from a gambling authority for crypto casinos seems prudent, given the circumstances. It appears unjust to be notified of the account ban only upon attempting to withdraw, especially after multiple deposits and losses.

Next time post this kind of a topic in the Scam Accusation section of the forum.

You should have pursued it with care, after all, it is not only Rollbit that offers gambling, you should have moved on to another casino when they were not acting professionally before opening another account with them, not to mention that you didn't know that you were committing an infraction by that. Ban or not, I do not think that Rollbit will condone double accounts to avoid cheating. This is a well-known rule in casinos, but still, casinos should treat cases like this differently to investigate the cause so that they can ascertain the threat to the company. And if there is no threat, I do not think it is a good idea to still have the account locked.

They may only advise you upon investigation to use only one account and select the one you prefer to be using so that they can delete the second account. But because of their selfishness, they will not do that. This is one bad thing in many casinos, they are doing anyhow and will always be proving a point that is not fair. Some people would fall victim due to ignorance, but it is morally right that the casino be reasonable about this. Nevertheless, I do not see a reason why casinos shouldn't give back the money of the customer if they are parting ways with them. I see the refusal to hand you back your money as stealing. Or did they give you back the money?

[dimonstration]

Honestly, it's very difficult to believe this story. Supposing you actually told your girlfriend that you lost $100,000 over the time you were gambling and she advised you to stop gambling. For her to delete you, she would need to have all your login details and would have to log into your account to contact support to request self-exclusion and support would send you an email to notify you of this self-exclusion request, which means you found out about requesting self-exclusion too early, that was probably the reason your girlfriend went from being a girlfriend to an ex-girlfriend. Since you already knew about self-exclusion, then you could not create another account at the same casino. This would mean that you would be bypassing self-exclusion which is most often an option used by people with gambling problems.

There’s a save login option on browser and some casino let you login for a long time unless you logout manually or you delete cookies on your browser. I’m using this save login credentials features on my browser but I have 2FA to save time on typing.

What’s odd on this story is why the heck he will create a new account while he has an active self exclusion on his current account. Probably he is using this self exclusion excuse when he lose on his new account which didn’t happened and now he was busted when he won. Probably the intention is to use it as insurance.

[Quidat]

After my two-year journey on Rollbit, I’ve lossed over $100,000. my ex-girlfriend, in concern for our well-being, took the initiative to request the closure of my Rollbit account after a substantial loss. Regrettably, Rollbit promptly complied without verifying the request, resulting in confusion on my end.

Following a 30-day waiting period advised by Rollbit support, I attempted to reactivate my account without success, I then decided to create a new account, experiencing both losses and, eventually, a notable win. My elation, however, was short-lived when attempting to withdraw $1000, followed by another withdrawal request of $1500. To my dismay, support informed me that my withdrawals were forfeited due to an alleged connection to a previously banned account.

The perplexing part is that I was never informed about the ban when my ex closed the initial account. Had I known, I would have refrained from further deposits. Seeking advice on potential resolutions and exploring oversight from a gambling authority for crypto casinos seems prudent, given the circumstances. It appears unjust to be notified of the account ban only upon attempting to withdraw, especially after multiple deposits and losses.

If you could be able to provide those solid proofs then just like been said that you could create some accusations thread towards Rollbit, but if you cant then dont expect that the community would really be having that sympathy towards into the situation that you are making or saying on here.

Here are some questions i would like to ask.

1. If your girlfriend havent told you about that closing that account then how you would be able to access it out ?
Why you have decided to make an account if you dont know that the main account had been closed or restricted? Which means that you
are fully aware that it was been excluded or being that closed. So i do see that you do have at fault on here
on which trying out to make an another new account on the said ip address. So i dont see much of an issue on here.

[qwertyup23]

The perplexing part is that I was never informed about the ban when my ex closed the initial account. Had I known, I would have refrained from further deposits. Seeking advice on potential resolutions and exploring oversight from a gambling authority for crypto casinos seems prudent, given the circumstances. It appears unjust to be notified of the account ban only upon attempting to withdraw, especially after multiple deposits and losses.

Do you have any screenshots or evidence to in order to inform us about your current situation? Also, do you also happen to have a screenshot of your conversation with the CS of Rollbit about this issue?

I do recommend that since they have an ongoing ANN thread in our forum, you may comment and inform them about your current situation as they are very active/vocal in fixing your concern. I also do believe that Rollbit, as one of the most famous online gambling platform on the internet, will not risk their reputation over this issue.

Again, please post all of the necessary screenshots so that everyone can help you with your case. Lastly, if you truly believe that you did nothing wrong on your side, then be confident that your issue will be fixed as soon as possible.

[Johnyz]

Following a 30-day waiting period advised by Rollbit support, I attempted to reactivate my account without success, I then decided to create a new account, experiencing both losses and, eventually, a notable win.

You was advised to wait for another 30 days to reactivate your account but the site didn't allow you anymore due to the self-exclusion, now you've created your account just to avoid this exclusion and that's a clearly violation of the terms. You should've asked Rollbit first if you can still open an account on their site before doing so, and not you're claiming the site stole your money where in fact they are just implementing their rules. Better to communicate this with the support and asked for a possible consideration.

[serjent05]

Upon reading the OP one more time, I think there are some points to look at.  First, I think a request to lock an account is not the same as being banned due to exploits.  From here there should not be any problem with creating a new account unless the previous one is in self-exclusion.

Second, any account activity especially when it comes to closing an account should have an email message because there should be a confirmation chat as to whether to continue to lock the account or not.  It would be hard to believe if there was no email about the account lock request.

It is either @OP is hiding something and just wants to get sentiment and some support in the forum, I do not think Rollbit will scam him of the amount considering the casino is spending a huge amount of money in maintaining their signature campaign in the forum.

I’m not trying to defend the OP here but I hope case like this that won using fair betting without any abuse should be reconsidered.

This should be the case if only his previous account were not banned.  He is breaching the ToS by creating an account circumventing the restriction implemented on his banned account.  I do not think it is the casino's fault to forfeit his winnings even his deposits.  Evading the ban is already an abuse, IMO.

[Reatim]

You should have been thanking your girlfriend for what she have done for you because you need help (at least for her and I think you also do) and I don't think you were not notified at least not from your knowledge because account closure needs your complete support to what will be the casino is going to act for your own satisfaction .

And I believe that there is another part of the story that is hidden and you are not telling here , Lets wait to what will be the support going to give you here or the representative to make sure everything is being told and not just your side .

For now lets wait to what will be the official statement of the gambling site in mentioned here.

[letteredhub]

For your ex girlfriend to have access to your gambling account login details then she must possibly have access too to verification request details and could have completed the process for the account closure without you knowing. I mean  both guess is possible following your explanation. If I were you and knowing about what my ex had done, upon receiving a message to wait for the 30 days intervals as given by the casino I would have just done so not to go against their ToS. Or maybe you're one of those gamblers that can't go a day without gambling which would have been the reason why your ex girlfriend took the action without your notice.

[virasog]

How did your ex-girlfriend request to close the account? After accessing your account or just contacting their live support as an anonymous user? If she login and requests to close the account then does not matter if it's your girlfriend or you. It was requested from your account.

He did not say that his girl friend requested the Rollbit to close the account, i think she must have requested the OP, who is her boy friend) and convinced him to close the account and he agreed on that time but later he must have regret this decision and that is the reason he want to gamble and open a new account.

There seem to be a few gaps in the story. Anyways, you are breaking their ToS by creating multiple accounts. Once your attempt failed to reactivate, you should have asked support what the problem is, not create a new account. Anyway, hope you at least get your deposits back but it's up to the casino on that. Good Luck.

The gambling sites won't listen to everyone's story and excuses, they simply want everyone to follow the terms of services. If multiple accounts are ban, he should have waited the 30 days period or asked the support to enable the account earlier.

[KiaKia]

It's strange, you created your account only to complain about RollBIT? That means you already know this forum before, or maybe you have another account? When people use brand new account to make complains it's because they have something to hide, they knew they did something wrong yet they want to bounce back on the casino.

I don't have to advice someone like you to always read the Terms and Condition of a casino before you start using the platform, you knew already, you probably thought you can get away with it and you are caught, this got you so mad that you had to plan your own revenge, but RollBit is a popular online casino with good reputation, you can't ruin it because you are the one that messed things up.

Learn from your mistake and avoid getting your account flagged on online casino, they can always trace back to your new account and they have every right to get you blocked.

[rodskee]

It's strange, you created your account only to complain about RollBIT? That means you already know this forum before, or maybe you have another account? When people use brand new account to make complains it's because they have something to hide, they knew they did something wrong yet they want to bounce back on the casino.

Most likely you are correct as he knew how to post and address people to this thread means he have access in this forum even before the issue.

I don't have to advice someone like you to always read the Terms and Condition of a casino before you start using the platform, you knew already, you probably thought you can get away with it and you are caught, this got you so mad that you had to plan your own revenge, but RollBit is a popular online casino with good reputation, you can't ruin it because you are the one that messed things up.

this is something we need to established first mate because  we still have no idea what the team answers here.

Learn from your mistake and avoid getting your account flagged on online casino, they can always trace back to your new account and they have every right to get you blocked.

This is how Online gambling works , but most gamblers denied to understand that or at least they knew they can run out of it.

[CODE200]

Either Rollbit will have to do a private talk with you because that's the only way that this things can be resolved, and in perspective this looks to me like a sign that you probably should stop gambling because you've already spent about a $100k in that site, that amount of money is something to me, maybe for you it's not much but to me, that makes a lot of difference. Regarding your ex, it's a bit weird and I condone that she intervened in all that stuff and not respecting your privacy by having an access to your account and doing something that would turn your account and your relation to Rollbit and her upside down, but you got to thank her someday if you feel like changing your life for the better.

It's strange, you created your account only to complain about RollBIT? That means you already know this forum before, or maybe you have another account? When people use brand new account to make complains it's because they have something to hide, they knew they did something wrong yet they want to bounce back on the casino.

Either that or OP is someone that's a member here for a long time and don't want to be exposed with his gambling habits but it's weird to do a throwaway just for this right or this could be just as I've said, a throwaway account.

[Yogee]

Razer's reply in a similar thread,

[....]
Pretty straightforward case for us. OP evaded a gambling problem ban.

On the 29th of June 2023, OP informed us that they had a gambling problem. Swift action was taken on their account and they were made aware of the following terms (which are marked as read):

As you have stated you have a gambling problem, your Rollbit account will be permanently disabled and extra measures will be added to ensure returning to Rollbit is as difficult as possible.
​
Please read the following information as it pertains to your ban today:
- You're no longer permitted to play on Rollbit.com or Rollbot.com
- We've made it as difficult as possible for you to return to Rollbit, but if those measures are circumvented, any accounts will be closed without warning with balances forfeited
- Rollbit will not be held liable for any losses or damages which occurred as a result of circumventing our self-exclusion program.
​
If you feel like your gambling is out of control, we'd recommend checking out BeGambleAware and Gamban.
​
Thanks,
Rollbit Support Team

As a responsible operator, we take matters like this extremely seriously. Including detecting accounts circumventing bans proactively.

Their new account, with creation date 29th of September 2023, was detected on the same day and swiftly dealt with.

On the referenced account, the user made withdrawals totalling approximately double the initial deposit. At the time of detection there were additional winnings, which were forfeited as per the terms shared with the user several months prior.

Thanks,
Razer

It seems OP was lying about not knowing that his initial account was already banned. If he would still come up with the excuse that it was his ex that read the email from Rollbit then creating another account to circumvent the ban is still not justifiable. Case close.

[sujonali1819]

He did not say that his girl friend requested the Rollbit to close the account, i think she must have requested the OP, who is her boy friend) and convinced him to close the account and he agreed on that time but later he must have regret this decision and that is the reason he want to gamble and open a new account.

Is it? Then how he can say that Rollbit closed the account without any verification? what type of verification he was talking about? If you are right then knew about the account closing from the beginning and he did it.

btw seems already created a topic in the scam accusation section. let's discuss it there.

[Russlenat]

He did not say that his girl friend requested the Rollbit to close the account, i think she must have requested the OP, who is her boy friend) and convinced him to close the account and he agreed on that time but later he must have regret this decision and that is the reason he want to gamble and open a new account.

Is it? Then how he can say that Rollbit closed the account without any verification? what type of verification he was talking about? If you are right then knew about the account closing from the beginning and he did it.

btw seems already created a topic in the scam accusation section. let's discuss it there.

Excuse like that is already nonsese.The account's identity is more relevant, whoever uses it, it doesn't matter as long as the user were able to access the credentials, so he/she use the account in any way. If the account requested "self exclusion", or closure, that's it, they have to deal with the consenquences.

[coolcoinz]

If you were talking to support and were advised to wait 30 days to reactivate, then it sounds like you already knew about the self exclusion. Then once you were not able to reactivate the account, you decided to break the ToS. Correct me if I'm wrong?

He was so eager to play again that he decided to not wait any longer and try with a new account. I'd blame the addiction in this case.
Why would you deposit without asking support first if the account is still locked by mistake or if there's an issue?

Weren't there any other casinos where you could play while waiting for an answer from Rollbit's support?

For your ex girlfriend to have access to your gambling account login details then she must possibly have access too to verification request details and could have completed the process for the account closure without you knowing. I mean  both guess is possible following your explanation. If I were you and knowing about what my ex had done, upon receiving a message to wait for the 30 days intervals as given by the casino I would have just done so not to go against their ToS. Or maybe you're one of those gamblers that can't go a day without gambling which would have been the reason why your ex girlfriend took the action without your notice.

This is an interesting angle of this case.
What if your girlfriend tried to play and was banned and then said that she requested you to be excluded? What if she was lying to you?
Have you ever thought about this OP?

[holydarkness]

If you were talking to support and were advised to wait 30 days to reactivate, then it sounds like you already knew about the self exclusion. Then once you were not able to reactivate the account, you decided to break the ToS. Correct me if I'm wrong?

He was so eager to play again that he decided to not wait any longer and try with a new account. I'd blame the addiction in this case.
Why would you deposit without asking support first if the account is still locked by mistake or if there's an issue?

Weren't there any other casinos where you could play while waiting for an answer from Rollbit's support?

For your ex girlfriend to have access to your gambling account login details then she must possibly have access too to verification request details and could have completed the process for the account closure without you knowing. I mean  both guess is possible following your explanation. If I were you and knowing about what my ex had done, upon receiving a message to wait for the 30 days intervals as given by the casino I would have just done so not to go against their ToS. Or maybe you're one of those gamblers that can't go a day without gambling which would have been the reason why your ex girlfriend took the action without your notice.

This is an interesting angle of this case.
What if your girlfriend tried to play and was banned and then said that she requested you to be excluded? What if she was lying to you?
Have you ever thought about this OP?

That is not the case here. Razer had replied on the other thread [Yogee quoted the reply here] and explained the situation from their side. He checked the account's history and confirmed that the account was locked because it asked for self exclusion, so his ex did not tried to play and got banned, she [assuming she really exist and was not just OP's attempt to annul his own self-exclusion commitment] did ask for the exclusion.

Second, based from the screenshot shared on OP's "main thread", he did not mention his GF on his initial exchange of communication from his first account when it got banned, only on this second one, when it got banned. Logically, when someone was in this kind of situation, they will not forget or left out that kind of important information, they'll brought it up, like, "it was my girlfriend who asked for it, not me, it was a mistake."

Third [and although it's arguably too premature to arrive at this conclusion, given it's just a few days] OP was not active for three days after the situation that applies, and will be adhered, being explained to him. If he really is not asking for that exclusion himself, and then made this thread and that girlfriend excuse on his moment of weakness, I think he'll be more motivated to pursue this case.

So, all signs point to a very likely possibility that OP did ask for the exclusion himself, and then made the excuse when he tried to walk away from the self-imposed restriction. It seems the case is as good as resolved.