Rollbit stole my withdrawal… please help

[123youaintme]

After my two-year journey on Rollbit, I’ve lossed over $100,000. my ex-girlfriend, in concern for our well-being, took the initiative to request the closure of my Rollbit account after a substantial loss. Regrettably, Rollbit promptly complied without verifying the request, resulting in confusion on my end.

Following a 30-day waiting period advised by Rollbit support, I attempted to reactivate my account without success, I then decided to create a new account, experiencing both losses and, eventually, a notable win. My elation, however, was short-lived when attempting to withdraw $1000, followed by another withdrawal request of $1500. To my dismay, support informed me that my withdrawals were forfeited due to an alleged connection to a previously banned account.

The perplexing part is that I was never informed about the ban when my ex closed the initial account. Had I known, I would have refrained from further deposits. Seeking advice on potential resolutions and exploring oversight from a gambling authority for crypto casinos seems prudent, given the circumstances. It appears unjust to be notified of the account ban only upon attempting to withdraw, especially after multiple deposits and losses.

[Russlenat]

I suggest you take this matter to Scam Accusations board if you have the necessary proof on your accusation. There reputation in the forum is very positive, so I can say that they are not a scam site. However with your concern, it's a serious accusation and I think we need to hear the side of Rollbit on this matter to clear things up. It could be a multi account policy that was broken, but with your explanation I think you are not attempting to cheat the Rollbit but everything is subjected to their rules once you agree with using their site. So let's see what they can say about this.

[MainIbem]

Don't you received a mail from them to your previously ban rollbit account? Before going further you would have read your mail some of the casino site do send mail to people about confirmation of the closure of their account and I supposedly you girlfriend had access to your mail and she might have deleted that nail from your inbox. Well I am not a regular rollbit user so I will suggest you write on their ann thread to explain further your experience if there could be any help from them or possibly they have active campaign going on so I suggest you contact their campaign manager and explained further to him he could be of help to you because he is well respected manager.

[serjent05]

As far as I know, Rollbit allows multiple accounts unless your previous account is grounded for violating the terms and conditions.  I had a conversation about this with the support staff months ago and they confirmed that having multiple accounts is not prohibited as long as it doesn't exploit bonuses or breach the terms of the casino.  I even asked them to close my other accounts and continue with the recent one, I do not encounter any problem doing that and my account is still active and I freely enjoy their services anytime I want.

Did you ask for the closure of your previous account or it was banned by the casino?  Btw, I also asked for the closure of an account and created a new one instantly after that request and found no problem with the service.  I did make it clear why I am asking for the termination of the first account and the creation of the new account though.

I am also thinking, was it really a request to close the account or a request for self-exclusion? Since when I asked for the account lock the staff suggest a self-exclusion which can be lasted for minimum of 21 days.  If you agree, with the self exclusion, any account created after that will lead to permanent ban.

It is prohibited to create or access another Rollbit account while you're self-excluded. If you're found to do so, this can result in permanent bans for all your accounts.

[yahoo62278]

If you were talking to support and were advised to wait 30 days to reactivate, then it sounds like you already knew about the self exclusion. Then once you were not able to reactivate the account, you decided to break the ToS. Correct me if I'm wrong?

It is your responsibility to know the ToS of the sites you sign up on. So, since you broke their terms they can pretty much do as they want including confiscating your winnings, refunding your deposit, or ignoring you.

[robelneo]

After my two-year journey on Rollbit, I’ve lossed over $100,000. my ex-girlfriend, in concern for our well-being, took the initiative to request the closure of my Rollbit account after a substantial loss. Regrettably, Rollbit promptly complied without verifying the request, resulting in confusion on my end.

If you're confused you always have the support to confirm before proceeding, unfortunately, you proceeded to create another account without verifying which resulted in a violation, you're so in a hurry when it will take a few hours for the support to address your issue.

Following a 30-day waiting period advised by Rollbit support, I attempted to reactivate my account without success, I then decided to create a new account, experiencing both losses and, eventually, a notable win. My elation, however, was short-lived when attempting to withdraw $1000, followed by another withdrawal request of $1500. To my dismay, support informed me that my withdrawals were forfeited due to an alleged connection to a previously banned account.

You assume that you can reactivate your account, and again fail to contact, confirm, and ask for support if you can create a new account you are in a hurry and decide on your own without verifying when it will take a few hours to address your concern.

The perplexing part is that I was never informed about the ban when my ex closed the initial account. Had I known, I would have refrained from further deposits. Seeking advice on potential resolutions and exploring oversight from a gambling authority for crypto casinos seems prudent, given the circumstances. It appears unjust to be notified of the account ban only upon attempting to withdraw, especially after multiple deposits and losses.

Not because you are not informed you assume that it is ok to create a new account, the email could have landed in the spam folder so you might have overlooked it, when in doubt you should ask, the best people who can interpret terms are those people who create it, I don't think you have a case here but you can try and create an accusation in the scam section but its already given that there's an error on your part.

[joniboini]

I am also thinking, was it really a request to close the account or a request for self-exclusion? Since when I asked for the account lock the staff suggest a self-exclusion which can be lasted for minimum of 21 days.  If you agree, with the self exclusion, any account created after that will lead to permanent ban.

It is prohibited to create or access another Rollbit account while you're self-excluded. If you're found to do so, this can result in permanent bans for all your accounts.

Just to add to this, based on their FAQ it seems like they refer to self-exclusion/disabling accounts as the same thing[1]. It was explained further here[2] and there[3]. Unfortunately, OP breaks the rules that he can find on their FAQ (unless he's saying he tried to activate it after the 30 days of exclusion), so I don't think you're helping yourself OP. Maybe take a break fully so that it doesn't become an addiction that can ruin your life. CMIIW.

[1] https://rollbit.com/faq
[2] https://rollbit.com/responsible-gaming
[3] https://help.rollbit.com/en/articles/4773593-self-exclusions

[Coin_trader]

The perplexing part is that I was never informed about the ban when my ex closed the initial account. Had I known, I would have refrained from further deposits. Seeking advice on potential resolutions and exploring oversight from a gambling authority for crypto casinos seems prudent, given the circumstances. It appears unjust to be notified of the account ban only upon attempting to withdraw, especially after multiple deposits and losses.

If your story is true which the banned account is due to self exclusion then you have the right to get your money back since you attempted to reactivate it which means you are willing to remove the self exclusion. Your only mistake is you didn’t inform the support using your new account about your previous banned account.

Your case is very peculiar and I really hate casino that use this kind of excuse as trump card to forfeit someone winning just because of lousy excuse about connected account. Casino will not bothered if you lose your money yet they will forfeit your winning using this secret issue once you withdraw. 

This is why playing without any minor issue about accounts should be a must before you deposit because casino will surely use their ToS once you win against especially if the amount is huge. Rollbit reps is very active here so he might help you to win your case assuming you are really telling the truth.

[serjent05]

The perplexing part is that I was never informed about the ban when my ex closed the initial account. Had I known, I would have refrained from further deposits. Seeking advice on potential resolutions and exploring oversight from a gambling authority for crypto casinos seems prudent, given the circumstances. It appears unjust to be notified of the account ban only upon attempting to withdraw, especially after multiple deposits and losses.

If your story is true which the banned account is due to self exclusion then you have the right to get your money back since you attempted to reactivate it which means you are willing to remove the self exclusion. Your only mistake is you didn’t inform the support using your new account about your previous banned account.

If the ban is due to the breach of self-exclusion I do not know if @OP is eligible for a refund or money back since I am sure if it is about self-exclusion Rollbit staff won't fail to reiterate these things. 

Please note:
- This disables your Rollbit account entirely (including for Rollbot.com and non-gambling features)
- It is prohibited to create or access another Rollbit account while you're self-excluded. If you're found to do so, this can result in permanent bans for all your accounts.
- Rollbit will not be held liable for any losses or damages which occurred as a result of circumventing our self-exclusion program. Losses during this period will not be refunded.
- If you have a gambling problem, you should make this clear to Rollbit support so they can take the most appropriate action for blocking your access to Rollbit.

[gunhell16]

100 000 dollars is a very big amount to me; honestly, I already have my own house, land, car, and business with that amount, dude. Now, why did you allow yourself to have such a large amount in your account balance at RollBit?

How long have you been playing roll-bet casino gambling? That casino has been in the crypto space for several years, and I rarely see an issue like yours in such a situation. Do you think there has been a shortcoming in that regard? But I hope you can recover your money from their casino. Then did their support say that there is still hope for you to recover your money from their casino platform?

[crwth]

From what I read, it is from an addicted gambler who lost everything and knows that it's because of gambling that made you lose everything, not just money but your girlfriend as well so you decided to have an exclusion to hopefully "help" yourself with your situation. So in an attempt to make yourself better, you go back to your ways and gamble again, probably because you want something that gambling gives you and then forget/ignore the fact that your main account is excluded because of addiction, which you are in the wrong here.

I do hope you help yourself with that addiction because it's not going to help you in any way. I hope you find something that could give you the satisfaction that gambling gives and replace it with a better habit.

[Coin_trader]

The perplexing part is that I was never informed about the ban when my ex closed the initial account. Had I known, I would have refrained from further deposits. Seeking advice on potential resolutions and exploring oversight from a gambling authority for crypto casinos seems prudent, given the circumstances. It appears unjust to be notified of the account ban only upon attempting to withdraw, especially after multiple deposits and losses.

If your story is true which the banned account is due to self exclusion then you have the right to get your money back since you attempted to reactivate it which means you are willing to remove the self exclusion. Your only mistake is you didn’t inform the support using your new account about your previous banned account.

If the ban is due to the breach of self-exclusion I do not know if @OP is eligible for a refund or money back since I am sure if it is about self-exclusion Rollbit staff won't fail to reiterate these things. 

I’m knew how the self exclusion work. My comment is based on the OP situation assuming it’s true “that he is not the one who self exclude” his account which I believe can happened in real life if you have a partner with an aggressive attitude.

I mention on my later comment that his case is pretty peculiar because of his situation.



What my main concern is casino will never have a problem on his account if he continuously loss using same account that has a violation on ToS. I’m not trying to defend the OP here but I hope case like this that won using fair betting without any abuse should be reconsidered.

[Hatchy]

I do hope you help yourself with that addiction because it's not going to help you in any way. I hope you find something that could give you the satisfaction that gambling gives and replace it with a better habit.

I wonder why he decided to continue depositing even when he was aware that his account had requested a closure previously. If you are using same credentials to register an account, when you create a new one there will still be a link to you old account. Op ignored the fact that casinos may not be willing refund your money back once your account has an issue. For me, I will say that op was addicted and ignorant at same time. Now he lost even more. When gambling, we should learn to control how we funds our gambling accounts.

Most casinos are centralized and closed sources,once something goes wrong there's little of anything you can do to get your funds back. You might be lucky since Rollbit has an Ann thread here and you can make a complaint over there. An official from their casino may get to help you out.

[sujonali1819]

How did your ex-girlfriend request to close the account? After accessing your account or just contacting their live support as an anonymous user? If she login and requests to close the account then does not matter if it's your girlfriend or you. It was requested from your account.

Despite being advised to wait for 30 days, you created a new account also means you are gambling addicted. It's better to wait and take a rest, make your mind fresh and restart.  

[vennali]

After my two-year journey on Rollbit, I’ve lossed over $100,000. my ex-girlfriend, in concern for our well-being, took the initiative to request the closure of my Rollbit account after a substantial loss. Regrettably, Rollbit promptly complied without verifying the request, resulting in confusion on my end.

~snip~

There seem to be a few gaps in the story. Anyways, you are breaking their ToS by creating multiple accounts. Once your attempt failed to reactivate, you should have asked support what the problem is, not create a new account. Anyway, hope you at least get your deposits back but it's up to the casino on that. Good Luck.

[Outhue]

They are not making up that part where your account is connected to a previously banned account, you should have left that your account closed and probably try a new casino.

You started this topic with your losses on the casino, are you trying to make people feel pity for you? Sorry to say but nobody cares, you losing 100k was all your decision, the casino never forced you to gamble like a irresponsible person.

Talk less about how much you have lost in gambling, you made it all happen, it's all on you, now focus more on how to be a responsible gambler, this is a risky game, you need to protect yourself, gambling isn't created to make anyone rich, it depends on how strong your luck is, Rollbit is a reputable casino and I believe you messed this up yourself, this is one of those reasons why reading ToS is important.

[Fivestar4everMVP]

The perplexing part is that I was never informed about the ban when my ex closed the initial account. Had I known, I would have refrained from further deposits. Seeking advice on potential resolutions and exploring oversight from a gambling authority for crypto casinos seems prudent, given the circumstances. It appears unjust to be notified of the account ban only upon attempting to withdraw, especially after multiple deposits and losses.

For this fact alone, I think you have a good case, why should a casino allow a player register, deposit and play and loss, then deposit again, multiple times without issues, but upon winning and requesting a withdrawal, the casino then remembers the player has a connection with a banned account, this is total fraud and one we all should not accept but fight against, allowing such attitude to thrive in the gambling ecosystem won't be good for its growth.

This is a clear case of scam, and what I did suggest you do now is, go to the scam accusation board and create a scam accusation against Rollbit, remember to first read the rules, and follow the laid out procedure, which includes you providing as much evidence and proof to your case, as possible, I believe that if Rollbit wants to maintain their reputation, they would allow you withdraw your money in one peace, else, they might lose a lot of customers.

[Mr. Magkaisa]

         -    What kind of help would you like us to provide here on this forum platform? I don't know how I can give you assistance, to be honest.
Did the RollBit support inform you that there is any hope of getting your money out of their casino? But if you know for yourself that you have really violated their rules on their platform, then you should know that you will gain nothing from your appeal.

But if you think you haven't violated anything and you have evidence to support it, you can go to the scam accusation section, where they can help you with the thing you want to solve your problem, because actually, it's a big problem that's actually worth it too. Good luck with that problem, mate.

[Cantsay]

100 000 dollars is a very big amount to me; honestly, I already have my own house, land, car, and business with that amount, dude. Now, why did you allow yourself to have such a large amount in your account balance at RollBit?

Read the thread again, that was not his account balance – the $100,000 he referred to was the total amount he has lost while gambling and according to him that was what prompted his girlfriend to request for self-exclusion on his behalf.

His current balance is unknown to this forum all that we know is that he tried to withdraw $2,500 ($1,500 + $1,000) when his account was closed for still partaking in gambling activity when one of his account opted for self-exclusion which goes against the rules of the site.

[avp2306]

After my two-year journey on Rollbit, I’ve lossed over $100,000. my ex-girlfriend, in concern for our well-being, took the initiative to request the closure of my Rollbit account after a substantial loss. Regrettably, Rollbit promptly complied without verifying the request, resulting in confusion on my end.

Following a 30-day waiting period advised by Rollbit support, I attempted to reactivate my account without success, I then decided to create a new account, experiencing both losses and, eventually, a notable win. My elation, however, was short-lived when attempting to withdraw $1000, followed by another withdrawal request of $1500. To my dismay, support informed me that my withdrawals were forfeited due to an alleged connection to a previously banned account.

The perplexing part is that I was never informed about the ban when my ex closed the initial account. Had I known, I would have refrained from further deposits. Seeking advice on potential resolutions and exploring oversight from a gambling authority for crypto casinos seems prudent, given the circumstances. It appears unjust to be notified of the account ban only upon attempting to withdraw, especially after multiple deposits and losses.

What can you expect them to do? You violate their rules that's why expect something like that to happen. You can avoid this issue to happen if you just contact their support and ask for clearance regarding on your old account.

For sure if they find your reasoning good then they allow to activate your old account or allow you to register a new one. But I guess you are just taking things by yourself and didn't ask their support that's why you encounter this scenario.

Maybe try to read the rules of Rollbit or any other casino so that this issue will not happen again and for sure for what happened here you learn a lot of lesson from this incident.