[SOLVED] 500.CASINO THREATENING TO KEEP MY REAL MONEY

[holydarkness]

Hey Jannn,

Apologies, there was a slight mixup on my end due to an oversight. I've edited my previous post to reflect this from the team:

UPDATE: My mistake, please ignore the previous message. I just got an updated response that as the bonus funds were wagered (i.e. the welcome package terms were accepted), the real money conversion will be unable to be processed.

Hello UserU, fine brother.
Wanted to ask them since the bonus have been wagered a little bit and impossible to revoke now: to RE-ADD the free spins from the promo.
as they got removed when that REVOKE / UN-REVOKE confusion happened.

So if there's some last thing you can do for my friend is to please re-add the free spins ?

Thanks.

I'm a bit confused. Just to clarify  and put everything in writing, your friend is now OK with having to meet the wager requirement and wanted to get the full initial deal [the missing free spins]?

[1714687375]

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[1714687375]

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[1714687375]

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[Jannn]

Hey Jannn,

Apologies, there was a slight mixup on my end due to an oversight. I've edited my previous post to reflect this from the team:

UPDATE: My mistake, please ignore the previous message. I just got an updated response that as the bonus funds were wagered (i.e. the welcome package terms were accepted), the real money conversion will be unable to be processed.

Hello UserU, fine brother.
Wanted to ask them since the bonus have been wagered a little bit and impossible to revoke now: to RE-ADD the free spins from the promo.
as they got removed when that REVOKE / UN-REVOKE confusion happened.

So if there's some last thing you can do for my friend is to please re-add the free spins ?

Thanks.

I'm a bit confused. Just to clarify  and put everything in writing, your friend is now OK with having to meet the wager requirement and wanted to get the full initial deal [the missing free spins]?

Well, yes holydarkness.
Because what choice is left for him anyways now that USERU already said that one small amount of the bonus balance was '' spent '' by my friend
and thus the bonus was irrevocable then ?

So he's left with no choice other than play the bonus wager requirement thru, then...
Which is what he's currently doing already.

But he wants them to recover/deposit the free spins that was lost, at the first time when the bonus was revoked by him then.

[Wapfika]

But he wants them to recover/deposit the free spins that was lost, at the first time when the bonus was revoked by him then.

This is my first time to see a welcome bonus that automatically convert initial deposit to bonus balance. Somehow this is indeed unfair if you didn’t read the bonus ToS for that specific bonus.

It feels like your balance is trapped with x40 wagering requirements the moment you made deposits. The problem on this type of conflict is you already use part of your free spin and balance. Meeting the x40 wagering requirements is indeed your only choice here since the ToS stated that so. This request of yours seems fair for you and the casino to move forward.

[UserU]

Hello UserU, fine brother.
Wanted to ask them since the bonus have been wagered a little bit and impossible to revoke now: to RE-ADD the free spins from the promo.
as they got removed when that REVOKE / UN-REVOKE confusion happened.

So if there's some last thing you can do for my friend is to please re-add the free spins ?

Thanks.

Sure, just contact Support and they'll restore the spins as long as they weren't spent previously.

[holydarkness]

I'm a bit confused. Just to clarify  and put everything in writing, your friend is now OK with having to meet the wager requirement and wanted to get the full initial deal [the missing free spins]?

Well, yes holydarkness.
Because what choice is left for him anyways now that USERU already said that one small amount of the bonus balance was '' spent '' by my friend
and thus the bonus was irrevocable then ?

So he's left with no choice other than play the bonus wager requirement thru, then...
Which is what he's currently doing already.

But he wants them to recover/deposit the free spins that was lost, at the first time when the bonus was revoked by him then.

I understand that it is quite inconvenient for your friend. If I may clarify to you, the issue with the "irrevocable" here is not about the amount that he spent, it's the fact that he spent it itself, and thus considered agreeing to the term of the promo. Analogically, if someone get into a bakery which hold a buy-1-get-1 promo and get himself a plate of two cake, as long as he did not eat the cake, he can return it, but upon a bite of the cake, no matter how small or how big, he's kinda agree to take the promo and buy that cake. I hope you can understand this.

And if you don't mind, give us a follow up when your friend already got the free spins returned to his bonus, and thus we can mark this as solved?

[UserU]

And if you don't mind, give us a follow up when your friend already got the free spins returned to his bonus, and thus we can mark this as solved?

Yup, safe and sound.

[Jannn]

I'm a bit confused. Just to clarify  and put everything in writing, your friend is now OK with having to meet the wager requirement and wanted to get the full initial deal [the missing free spins]?

Well, yes holydarkness.
Because what choice is left for him anyways now that USERU already said that one small amount of the bonus balance was '' spent '' by my friend
and thus the bonus was irrevocable then ?

So he's left with no choice other than play the bonus wager requirement thru, then...
Which is what he's currently doing already.

But he wants them to recover/deposit the free spins that was lost, at the first time when the bonus was revoked by him then.

I understand that it is quite inconvenient for your friend. If I may clarify to you, the issue with the "irrevocable" here is not about the amount that he spent, it's the fact that he spent it itself, and thus considered agreeing to the term of the promo. Analogically, if someone get into a bakery which hold a buy-1-get-1 promo and get himself a plate of two cake, as long as he did not eat the cake, he can return it, but upon a bite of the cake, no matter how small or how big, he's kinda agree to take the promo and buy that cake. I hope you can understand this.

And if you don't mind, give us a follow up when your friend already got the free spins returned to his bonus, and thus we can mark this as solved?

HEY HOLYDARKNESS AND @EFIALTIS, THE PROBLEM WAS SOLVED !
THOUGH NOT THE RESOLUTION WANTED BUT AT LAST THEY ADDED THE FREE SPINS BACK THEN.

SO THANKS A LOT FOR THE HELP ONCE AGAIN BUDDIES !
YOU GUYS DOING A VERY HONORABLE WORK HERE ON THIS FORUM MAN AS I SAID BEFORE.

THANKS A LOT !

I'LL WAIT FOR YOUR REPLIES AND WILL CLOSE THE THREAD.

[holydarkness]

Yup, safe and sound.

[image snip]

HEY HOLYDARKNESS AND @EFIALTIS, THE PROBLEM WAS SOLVED !
[...]

Great, always nice to hear that a problem is solved. Given each side has declared that everything is clear from their end, I think it'll be better to mark the thread as solved and lock the thread.