would you mind providing any screenshots of your conversation with their support? this would really put more context about your issue with the gambling site.
just in case, I've PM'ed their forum representative(
Rollbit Razer) to address the issue you are currently experiencing.
I had two KYC completed accounts on Rollbit. I applied to self-exclusion on one of this accounts.
They closed only that account it seems... After 3 days I was able to login on the main account and deposit and play.
how were you able to complete KYC verification on two accounts? As far as I know, they only allow one account per person. also, why are surprised that only one account was closed when you only applied for self-exclusion for one account?
Hello!
how were you able to complete KYC verification on two accounts < I don't know how, but I made it simply on same machine, same IP same Identity - as fair as I know they allow mulltiple accounts.
I'll PM forum representative aswell (Thanks!)
My main account was opened in 2023 : E*********
R@gmail.com. Then this account was closed by them with no reasons and I created a new one on january this year D******
A@gmail.comAfter opening the second account, I contacted them from the new account asking to unblock the main account so I could withdraw the bonus and the remaining balance from it.
So once again, they knew I had two accounts and I completed the level 5 of KYC in both of them!
https://i.imgur.com/jXTDPEa.pngOn 30 January I tried to close my accounts permanently, but I didn't close it because it would take more days (30 days) to retrieve my pending bonus. So I manifested my intention on this day:
https://i.imgur.com/0PHYXWF.pngOn 3rd February I assumed my addiction and I contacted rollbit to close permanently my accounts. As they apparently did.
https://i.imgur.com/04qM96c.pngOn 4th February I noticed I could login in my main account E********
R@gmail.com and I even sent them an email to confirm if I was able to deposit in my account - they answered I was permitted:
https://i.imgur.com/w6Mdoti.pngYesterday, 6th February, I deposited and I managed to having a profit of over 1000$. I tried to cashout and I couldn't for some block from their side!
https://i.imgur.com/jeN3mUw.pngThen it take some hours to apparently restore my access to withdraw, and in meanwhile I lost almost everything.
After confronting them with this mistake and requesting the deposit sum be refunded they answered this:
https://i.imgur.com/1nHnc1n.pngSo Rollbit point of view, is that the issue was only mine, they refuse to apologize or to fix anything - leaving the main account opened after a permanently closure account request - and stating im gambling addicted.
I'm talking about 560$, it is not a big amount for rollbit but for me it is. I don't understand why a site like this take a position like this.