Rollbit didnt help me as Gambling Addicted - not closing main account on time

[coin-investor]

... I had 1k winnings I didn't complain, I tried to withdraw and they REFUSED ALL WITHDRAW ATTEMPTS.
I continued to play until loss everything later. In my opinion it was a simple trap to someone addicted. I couldn't win it.

This is a lesson for those who cannot control their addiction to gambling, some casino platforms are doing this to trap you so they can regain your winnings its good that you are full aware of that, you have no control on this, you can only control your urge and this is the reason why you should be a responsible gambler.

You know that they know that they are watching your gambling habit and how you gamble base on your stat, so be wiser than these casinos by controlling your urge and proving to these casinos that they don't have a hold on you and you are fully aware of their traps and you don't want to have any part of it.
Some casinos exploit your weakness, they are making profit from it, so control that weakness next time.
 

[holydarkness]

Nothing was edited aside of those black rectangles.
One email is sent to Mike other is sent to montie.

One image is about emails exchanged on my account e*******r@gmail.com the other image is from d********e@gmail.com.
I was stating from every email that it was a duplication of the other email.

Umm... you're reaching through multiple ticket and different support agent at once? And we wonder why things got tangled. And no, I don't think the images is from different accounts, both are from d***e@gmail.com, shown below in blue box.

[dkbit98]

Why are you putting words in their mouth? They stated the reverse. They allowed both of the accounts.
So why only closed one of my two accounts and not both?

I am not putting anything in anyone mouth, and I have the full right to interpret what is written in their terms, especially in light of your accusation.
If you want to get rid of this this issue you have to be criticized by someone and you won't see me helping you with your addiction, but I am not defending Rollbit either.
They should obviously return you money you sent them, but it seems that you will never learn anything that way, so I am not sure this is good for you

[JollyGood]

The Rollbit forum representative posted in another thread where there were problems and they made it clear the complainant was in breach of their terms and conditions and made it clear the complainant was not welcome to play there again. I do not know why they have not posted in this thread but it would be helpful if they responded to your allegations.

Answering to your question... I had 1k winnings I didn't complain, I tried to withdraw and they REFUSED ALL WITHDRAW ATTEMPTS.
I continued to play until loss everything later. In my opinion it was a simple trap to someone addicted. I couldn't win it.

[SimpleMachin34]

Nothing was edited aside of those black rectangles.
One email is sent to Mike other is sent to montie.

One image is about emails exchanged on my account e*******r@gmail.com the other image is from d********e@gmail.com.
I was stating from every email that it was a duplication of the other email.

Umm... you're reaching through multiple ticket and different support agent at once? And we wonder why things got tangled. And no, I don't think the images is from different accounts, both are from d***e@gmail.com, shown below in blue box.

Yes. i dont chose the operator when I contact rollbit.

[holydarkness]

Umm... you're reaching through multiple ticket and different support agent at once? And we wonder why things got tangled. And no, I don't think the images is from different accounts, both are from d***e@gmail.com, shown below in blue box.

Yes. i dont chose the operator when I contact rollbit.

Well, IMO, one of the probable contributing factor of the situation happened to you, why one account was blocked and the other does not, aside from several other factor previously mentioned, is probably this. You're contacting several staff at once, through both mails, that you seems aren't even sure which email you use to reply who.

Remind me again, have you tell any of the staff to also self-exclude your second account when your first one got excluded?

[SimpleMachin34]

Umm... you're reaching through multiple ticket and different support agent at once? And we wonder why things got tangled. And no, I don't think the images is from different accounts, both are from d***e@gmail.com, shown below in blue box.

Yes. i dont chose the operator when I contact rollbit.

Well, IMO, one of the probable contributing factor of the situation happened to you, why one account was blocked and the other does not, aside from several other factor previously mentioned, is probably this. You're contacting several staff at once, through both mails, that you seems aren't even sure which email you use to reply who.

Remind me again, have you tell any of the staff to also self-exclude your second account when your first one got excluded?

On the moment of self-exclude I didn't ask to ban my other account as I thought it was obvious - but I mentioned I had 2 accounts.


I'm still waiting for a reply from @Rollbit Razer OP.

[SimpleMachin34]

Bumping this as I'm still waiting for Rollbit representative official help.

Thanks everyone

[JollyGood]

While we wait for the Rollbit forum representative to reply, I would like to ask a question. Though it might not happen, what would be the outcome that would close this matter for you? What reply from Rollbit would satisfy you that you owe them nothing and they owe you nothing? As I mentioned, it might not happen but at least we would know what sort of outcome you would like for this matter to be resolved.

Bumping this as I'm still waiting for Rollbit representative official help.

Thanks everyone

[SimpleMachin34]

While we wait for the Rollbit forum representative to reply, I would like to ask a question. Though it might not happen, what would be the outcome that would close this matter for you? What reply from Rollbit would satisfy you that you owe them nothing and they owe you nothing? As I mentioned, it might happen but at least we would know what sort of outcome you would like for this matter to be resolved.

Bumping this as I'm still waiting for Rollbit representative official help.

Thanks everyone

In my understanding Rollbit owes me the deposited sum after my closure request.
They lied here:
"We've made it as difficult as possible for you to return to Rollbit"

As I sent them an email from the other account 2 days later and they allowed me to play but they didn't allow me to withdraw - so it was a trap.

They knew all the time I had two accounts so explain me why aren't they negligible for closing only one of the accounts?
It would be important for them to take this case and fix their procedures because they didn't make everything they could have done < it is needed to protect gambling addicted players.


Can someone ask this to their support please?
"having two accounts, is it possible to request closure of only one of the accounts due to addiction? remaining the other account opened?"

They aren't answering any of my questions.

[shasan]

As I sent them an email from the other account 2 days later and they allowed me to play but they didn't allow me to withdraw - so it was a trap.

They knew all the time I had two accounts so explain me why aren't they negligible for closing only one of the accounts?
It would be important for them to take this case and fix their procedures because they didn't make everything they could have done < it is needed to protect gambling addicted players.

You have asked to close the account to their representative, right? If yes, then have you told that representative that you have two accounts and you want to close/lock both accounts? If yes then it is the fault of the representative. But if you told only for a single account and later another account gets blocked/locked/banned by the automated process then you have the responsibility instead of the support/representative.

[SimpleMachin34]

As I sent them an email from the other account 2 days later and they allowed me to play but they didn't allow me to withdraw - so it was a trap.

They knew all the time I had two accounts so explain me why aren't they negligible for closing only one of the accounts?
It would be important for them to take this case and fix their procedures because they didn't make everything they could have done < it is needed to protect gambling addicted players.

You have asked to close the account to their representative, right? If yes, then have you told that representative that you have two accounts and you want to close/lock both accounts? If yes then it is the fault of the representative. But if you told only for a single account and later another account gets blocked/locked/banned by the automated process then you have the responsibility instead of the support/representative.

I asked to close my account due to gambling addicition permanently. I didn't mention which account, and they didn't ask me that, it wouldn't make any sense leaving any account opened.

This is why I'm complaining about. I believe it was just an error from their end - not intentional, but it made damages.
I intend them to fix it for the future customers and to let me withdraw the amount I deposited after the ban.

[shasan]

I asked to close my account due to gambling addicition permanently. I didn't mention which account, and they didn't ask me that, it wouldn't make any sense leaving any account opened.

This is why I'm complaining about. I believe it was just an error from their end - not intentional, but it made damages.
I intend them to fix it for the future customers and to let me withdraw the amount I deposited after the ban.

I think you the support team has considered to close the account which you have used to chat or the email which is associated with the conversation of you. As they are not replying we cant know the reality but it is my thinking.

[holydarkness]

While we wait for the Rollbit forum representative to reply, I would like to ask a question. Though it might not happen, what would be the outcome that would close this matter for you? What reply from Rollbit would satisfy you that you owe them nothing and they owe you nothing? As I mentioned, it might happen but at least we would know what sort of outcome you would like for this matter to be resolved.

Bumping this as I'm still waiting for Rollbit representative official help.

Thanks everyone

In my understanding Rollbit owes me the deposited sum after my closure request.
They lied here:
"We've made it as difficult as possible for you to return to Rollbit"

As I sent them an email from the other account 2 days later and they allowed me to play but they didn't allow me to withdraw - so it was a trap.

They knew all the time I had two accounts so explain me why aren't they negligible for closing only one of the accounts?
It would be important for them to take this case and fix their procedures because they didn't make everything they could have done < it is needed to protect gambling addicted players.


Can someone ask this to their support please?
"having two accounts, is it possible to request closure of only one of the accounts due to addiction? remaining the other account opened?"

They aren't answering any of my questions.

I personally don't think they owe you anything. You share a good portion of blame here by not mentioning you have two accounts, assuming they'll know that fact. And to further complicate things, you send them multiple tickets from multiple accounts at once, how is this not confusing?

Moving to the clause where they state "we've made it as difficult as possible for you to return to Rollbit", I think it works in the sense they'll prevent future accounts to be created, all existing account should be reported by the user when they ask for self-exclusion. To put it bluntly, what's the purpose of self-help if they're not voluntarily throw themselves all-in into the program? By not mentioning someone has another existing account [be it because they assume the staffs knows or because they deliberately left it out or other reason] it can be considered as an attempt to circumvent the self exclusion, and there is a clause for that.

Now, talking about the accounts and the self-exclusion itself, it is worth to mention that it's only one day after you set self-exclusion that you tried to access Rollbit through the other account. Interestingly, you did that without external prompt like invitation email from Rollbit, promotion, etc. You just consciously, with your own initiative, try to log into your other account.

The big question is: why?

You know you're self-excluded, so why bother trying to log-in again just the day after? Not to mention you're trying that with the account you left out, be it unintentionally or deliberately, from their live support.

[SimpleMachin34]

They knew I had two accounts - it is a fact not a suposition.

"You share a good portion of blame here by not mentioning you have two accounts" is it a joke? I'm sufocating, reporting addiction, do I need to remember to say stuff that they don't ask?
Do you tell the IP when you ask them to ban you? NO, it is their service and their knowledge to take their actions. The same for the second account or main account wtv.

Creating multiple tickets doesnt confuse anyone here - it reinforce the fact I have two accounts because I talk about the other account from each the other email. I'm not ommiting anything so I can't see it as confusing.


"it is worth to mention that it's only one day after you set self-exclusion that you tried to access Rollbit through the other account"
< no. It was 3 days after almost.

"The big question is: why?"
Welcome: It is called Addiction.

"You know you're self-excluded, so why bother trying to log-in again just the day after?"
With this mindset, tell me one fucking reason to even ask the self-exclusion please.
If the player can prevent himself from logging in and play... why is the fucking self-exclusion for?

You are definetly talking without any knowledge about it, because you aren't sick, and you aren't part of any gaming addiction control, neither medic for sure.

Please tell me a reason why you think that there is a self-exclusion option. And please don't came with "to avoid filling up the junk mailbox".

[holydarkness]

They knew I had two accounts - it is a fact not a suposition.

"You share a good portion of blame here by not mentioning you have two accounts" is it a joke? I'm sufocating, reporting addiction, do I need to remember to say stuff that they don't ask?
Do you tell the IP when you ask them to ban you? NO, it is their service and their knowledge to take their actions. The same for the second account or main account wtv.

Creating multiple tickets doesnt confuse anyone here - it reinforce the fact I have two accounts because I talk about the other account from each the other email. I'm not ommiting anything so I can't see it as confusing.

They knew you had two accounts, true. But do you know for a fact that they remember both and to exclude both when you asked from one of it, especially [as previously mentioned] as their representative received only-god-knows how many cases every day, with so many username and ID? Or were you supposing they remember that the accounts are owned by the same person because you send their staffs with emails from both accounts?

True that one can argue that their system is automated, that they can easily detect a connected account, but do you know for a fact how their self-exclusion system works? That they typed an IP and the list of username and details popped up and then they add them to their exclusion list? Or were you supposing that's what happened?

Why can't we assume what happen is, they typed the username to lock that account out and then entered the IP address to block them from future attempt?

And yes, if you're really wanted to get better, you need to put an effort to it instead of just let people handle everything and assume everything is taken care of. If you're an alcohol addict that really wanted to get better and was asked how many whiskey do you drink daily, do you simply reply with "oh, six shots" because you can't remember to mention things they don't ask, or will it be "oh, six shots, but I also take two bottles of wine and several cans of beers"?

Sorry if it sounds harsh, but that's the fact: by not mentioning everything that could help them prevent you from your addiction, you're just half heartedly trying to get yourself away from your addiction.

And that is just if we assume you leave out the other account because you assumed they knew, and not deliberately leave it out just in case you encountered hiccups after that self exclusion.

"it is worth to mention that it's only one day after you set self-exclusion that you tried to access Rollbit through the other account"
< no. It was 3 days after almost.

Nope, one day, according to your own narrative, quoted below. Unless you want to change that?

[...]
On 3rd February I assumed my addiction and I contacted rollbit to close permanently my accounts. As they apparently did.
https://i.imgur.com/04qM96c.png

On 4th February I noticed I could login in my main account E********R@gmail.com and I even sent them an email to confirm if I was able to deposit in my account - they answered I was permitted:
https://i.imgur.com/w6Mdoti.png
[...]

"The big question is: why?"
Welcome: It is called Addiction.

So you come back after one day, and trying to log in to the account you accidentally-left-out/sure-you-don't-have-to-mention-as-they-should-already-know? Will it be a wild guess if someone think it's a quite convenient accident? You left out an account and try to log in to it on the next day. Half hearted and hiccups?

"You know you're self-excluded, so why bother trying to log-in again just the day after?"
With this mindset, tell me one fucking reason to even ask the self-exclusion please.
If the player can prevent himself from logging in and play... why is the fucking self-exclusion for?

You are definetly talking without any knowledge about it, because you aren't sick, and you aren't part of any gaming addiction control, neither medic for sure.

Please tell me a reason why you think that there is a self-exclusion option. And please don't came with "to avoid filling up the junk mailbox".

To help and facilitating someone from gambling addiction, but that does not translates as the platform being fully responsible for the "detoxification". Like all therapies work, you can't get well if you did not actively participating in it. They are there only to facilitate you. In order for it to work, you still need to actively trying to get away from it, and mentioning every accounts you have would be a good start.

[SimpleMachin34]

The betting company is liable of not getting the user away from it once they spot the player is addicted.
I didn't use any VPN, I didn't fake my ID, I didn't change my device! Do you get it?
They didn't made everything they could. At very least they should apologize for this and refund those funds for a goodwill gesture, and fixing their system to do not allow such things in the future for others.



So if they close an account, then somehow they accidently reopen an account, it is only fault of the user to fall on it and play? NO< they are liable to keep the user distant in some manners.
ofc they can allege the user uses vpn and other stuff to circunvent it, which makes their job pretty impossible - but it isn't my case.

• I had full KYC Lvl 5 on both accounts in my name;
• I have emails with evidences that they knew it was a duplicated account;
• I used the same device;
• I used same internet;
• I used same wallet;

How difficult is to do 1+1? and making the user away from it closing all his accounts at once?

[notblox1]

How difficult is to do 1+1? and making the user away from it closing all his accounts at once?

And was it so difficult for you to stop using their wesbite if you really wanted to quit gambling there?
I think this was much easier than what they had to do to detect what you really want to do.
Sorry but I dont understand you at all, and I think you need professional help.

[SimpleMachin34]

How difficult is to do 1+1? and making the user away from it closing all his accounts at once?

And was it so difficult for you to stop using their wesbite if you really wanted to quit gambling there?
I think this was much easier than what they had to do to detect what you really want to do.
Sorry but I dont understand you at all, and I think you need professional help.

Yes it was difficult - thats why I came back - It is called by addiction for some reason.
Yes it would be easier, but that isn't what their regulator specifies for them.
It is hard to understand a sickness without being sick. I'm fighting for help and I'm assuming my condiction.

Isn't easy aswell to close all the customer accounts when he states he suffers from addiction? A few lines of code fix that.

[JollyGood]

I am sorry to read that word (addiction), it is painful to read about people that have any form for difficulty in life.

In nutshell, since my last post I think I can state when you asked them to close "the account" you should have asked them to close "both accounts" because staff could have overlooked it - as seems that have happened in this case. Furthermore, the moment you knew the second account was not locked, you should have brought it to their attention.

If events unfolded in the manner you have described then to some degree Rollbit would have to hold up their hand and tighten up their procedure for those that are seeking self-exclusions but if they knew you had two accounts when you they should have closed both when you requested it.

I do not understand why the Rollbit forum representative has not posted in this thread but I hope he will in order to shed some light on the situation.

How difficult is to do 1+1? and making the user away from it closing all his accounts at once?

And was it so difficult for you to stop using their wesbite if you really wanted to quit gambling there?
I think this was much easier than what they had to do to detect what you really want to do.
Sorry but I dont understand you at all, and I think you need professional help.

Yes it was difficult - thats why I came back - It is called by addiction for some reason.
Yes it would be easier, but that isn't what their regulator specifies for them.
It is hard to understand a sickness without being sick. I'm fighting for help and I'm assuming my condiction.

Isn't easy aswell to close all the customer accounts when he states he suffers from addiction? A few lines of code fix that.