betcoin.ag - can`t log in can`t withdraw deposit

[razemm]

Hello,

Some time ago I opened an account at https://www.betcoin.ag, made a few bets and wanted to withdraw the deposit. The website made verification difficult for me and after a while I couldn't log in to my player account. Can anyone help me get my deposit back?

[1714753105]

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[holydarkness]

Do you mind completing the story with proof and more details? Preferably in below format.

Code:

[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

Once they're completed and we get more understanding of what happened to you, I'll invite Betcoin's representative here so they can see the case from their side and hopefully it's just a misunderstanding and they'll solve it for you.

[Cantsay]

Hello,

Some time ago I opened an account at https://www.betcoin.ag, made a few bets and wanted to withdraw the deposit. The website made verification difficult for me and after a while I couldn't log in to my player account. Can anyone help me get my deposit back?

I’ll advise that you send a pm to Betcoin.AG, he will be able to help you look into your account and let you know the reason why you ain’t able to log into it - and also let you know what you need to do in order to get it back (if you haven’t violated any of the rules).

Or just post on their Ann thread notifying them about your thread here.
Link to the Ann thread: https://bitcointalk.org/index.php?topic=1616139.0

[acroman08]

have they sent you an email as you why you can't log in to your account anymore? usually, they tell their gamblers when their account were closed and the reason why the account was closed. you should follow the format holydarkness shared to properly lay out your issues with the gambling site and please provide as much evidence/images as you can(if the evidence has some sensitive personal information, you can blur it out).

[holydarkness]

Hello,

Some time ago I opened an account at https://www.betcoin.ag, made a few bets and wanted to withdraw the deposit. The website made verification difficult for me and after a while I couldn't log in to my player account. Can anyone help me get my deposit back?

I’ll advise that you send a pm to Betcoin.AG, he will be able to help you look into your account and let you know the reason why you ain’t able to log into it - and also let you know what you need to do in order to get it back (if you haven’t violated any of the rules).

Or just post on their Ann thread notifying them about your thread here.
Link to the Ann thread: https://bitcointalk.org/index.php?topic=1616139.0

I'll reach to their representative and invite him here once we get more details on OP's case. Inviting them here right now will probably be quite pointless as there is nothing that can help anyone better understand what happened. Their representative is quite responsive and helpful in solving cases against them, so I believe once invited [with enough reason to declare this as a case] they can give insight on what happens. For that to happen, though, OP need to give more details.

[robelneo]

Hello,

Some time ago I opened an account at https://www.betcoin.ag, made a few bets and wanted to withdraw the deposit. The website made verification difficult for me and after a while I couldn't log in to my player account. Can anyone help me get my deposit back?

Why the use of the word 

Some time ago

so is not recently the bets and the request to withdraw, the good news is Betcoin.ag is active here and very responsive to all issues and concerns just create the right format I'm sure if there's no violation it will be settled, they also have an active campaign here so if your account is in good standing you'll be able to cash it out.

[Betcoin.AG]

Notice how the OP only wants to withdraw the deposit? That's because he has been conditioned to expect that when he breaks the rules. The verification was not "difficult". We offered it to him and instead of completing it, he immediately started giving reasons why he might be "related to another player", something that was never mentioned to him. Of course, we already knew that the "other player" was him, which can be easily proven. We welcome the player to contact our licensor or 3rd party mediator and we will be happy to share the proof with them.

EDIT: as we stated below, we had the wrong player here. Our apologies for the confusion.  

[BitcoinGirl.Club]

Notice how the OP only wants to withdraw the deposit?

Usually there is a wager requirement for every deposit to prevent money laundering. I think you have it which triggered the username or it was a large amount of money?

[Betcoin.AG]

Usually there is a wager requirement for every deposit to prevent money laundering. I think you have it which triggered the username or it was a large amount of money?

This is quite possibly the smallest amount of money in the history of casino scam accusations here. We can assure you, this is not about money. He knows exactly why the account was suspended, which is why he is only asking for the deposit back and why he didn't complete the KYC. Hopefully this will end up being a cheap lesson for him, to follow the rules.

EDIT: as we stated below, we had the wrong player here. Our apologies for the confusion.  

[razemm]

Do you mind completing the story with proof and more details? Preferably in below format.

Code:

[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

Once they're completed and we get more understanding of what happened to you, I'll invite Betcoin's representative here so they can see the case from their side and hopefully it's just a misunderstanding and they'll solve it for you.

-What happened : they sent a link for KYC verification, I sent the ID but I didn't have the bank statement with me, when I came back after a week, the link didn't work and the account was closed, support didn't respond.
- Reference Link : https://www.betcoin.ag
- Amount Scammed - about 1,5 ltc
- Payment Method - crypto ltc
-  Proof of Payment - no
- PM/Chat Logs: I have e-mail conversations with support
- Additional Notes : I just want to log in to my account, complete KYC and withdraw the money, I have never encountered such a bad attitude towards the customer. does the service think that if it makes payment and KYC more difficult, people will give up and leave the money?

Usually there is a wager requirement for every deposit to prevent money laundering. I think you have it which triggered the username or it was a large amount of money?

This is quite possibly the smallest amount of money in the history of casino scam accusations here. We can assure you, this is not about money. He knows exactly why the account was suspended, which is why he is only asking for the deposit back and why he didn't complete the KYC. Hopefully this will end up being a cheap lesson for him, to follow the rules.

I didn't receive any email about breaking the rules, I didn't complete the KYC process, and when I came back, the account didn't work anymore. Please don't talk nonsense. I want to complete KYC and get my money back.

P.S. I only want to withdraw my deposit because I didn't even win anything, I played two bets, I lost 0.5 ltc and I wanted to take my money.

[acroman08]

- PM/Chat Logs: I have e-mail conversations with support

would you mind taking a screenshot and sharing your e-mail conversation with their support here in the forum? you can use this image hosting https://www.talkimg.com/ to upload the images and then share the image link here in the forum that will be provided by the image hosting.

We offered it to him and instead of completing it, he immediately started giving reasons why he might be "related to another player", something that was never mentioned to him.

if it's ok with the OP and if it would not compromise anything regarding your security or privacy, would you mind sharing that part of the conversation with the OP?

[razemm]

- PM/Chat Logs: I have e-mail conversations with support

would you mind taking a screenshot and sharing your e-mail conversation with their support here in the forum? you can use this image hosting https://www.talkimg.com/ to upload the images and then share the image link here in the forum that will be provided by the image hosting.

We offered it to him and instead of completing it, he immediately started giving reasons why he might be "related to another player", something that was never mentioned to him.

if it's ok with the OP and if it would not compromise anything regarding your security or privacy, would you mind sharing that part of the conversation with the OP?

https://www.talkimg.com/images/2024/02/14/vDDo3.jpeg
https://www.talkimg.com/images/2024/02/14/vDqjN.jpeg
https://www.talkimg.com/images/2024/02/14/vDe69.jpeg
https://www.talkimg.com/images/2024/02/14/vDOxw.jpeg
https://www.talkimg.com/images/2024/02/14/vD0Oa.jpeg
https://www.talkimg.com/images/2024/02/14/vDxno.jpeg
https://www.talkimg.com/images/2024/02/14/vO2vT.jpeg
https://www.talkimg.com/images/2024/02/14/vOUgl.jpeg
https://www.talkimg.com/images/2024/02/14/vOXu1.jpeg

[holydarkness]

- PM/Chat Logs: I have e-mail conversations with support

would you mind taking a screenshot and sharing your e-mail conversation with their support here in the forum? you can use this image hosting https://www.talkimg.com/ to upload the images and then share the image link here in the forum that will be provided by the image hosting.

We offered it to him and instead of completing it, he immediately started giving reasons why he might be "related to another player", something that was never mentioned to him.

if it's ok with the OP and if it would not compromise anything regarding your security or privacy, would you mind sharing that part of the conversation with the OP?

[Holy's edit: rearranging the images chronologically, and removing one duplicated image]

I tried to rearrange the screenshots the best I can, so people can understand the flow of the conversation better. I understand you're failed to meet their initial verification time window? Why is that? And after, you're given another chance to re-verify yourself with 6 days waiting period, which I think is kinda acceptable. Did you manage to verify yourself by then?

[razemm]

- PM/Chat Logs: I have e-mail conversations with support

would you mind taking a screenshot and sharing your e-mail conversation with their support here in the forum? you can use this image hosting https://www.talkimg.com/ to upload the images and then share the image link here in the forum that will be provided by the image hosting.

We offered it to him and instead of completing it, he immediately started giving reasons why he might be "related to another player", something that was never mentioned to him.

if it's ok with the OP and if it would not compromise anything regarding your security or privacy, would you mind sharing that part of the conversation with the OP?

https://www.talkimg.com/images/2024/02/14/vOXu1.jpeg https://www.talkimg.com/images/2024/02/14/vOUgl.jpeg https://www.talkimg.com/images/2024/02/14/vO2vT.jpeg https://www.talkimg.com/images/2024/02/14/vDxno.jpeg
https://www.talkimg.com/images/2024/02/14/vDDo3.jpeg https://www.talkimg.com/images/2024/02/14/vDOxw.jpeg https://www.talkimg.com/images/2024/02/14/vDe69.jpeg https://www.talkimg.com/images/2024/02/14/vDqjN.jpeg

[Holy's edit: rearranging the images chronologically, and removing one duplicated image]

I tried to rearrange the screenshots the best I can, so people can understand the flow of the conversation better. I understand you're failed to meet their initial verification time window? Why is that? And after, you're given another chance to re-verify yourself with 6 days waiting period, which I think is kinda acceptable. Did you manage to verify yourself by then?

they did not want to accept the bank statement in PDF form. I didn't have the opportunity to quickly print this piece of paper... time had passed and when I came back, the link no longer worked and the account had been deleted? Don't you think this is a bit strange behavior towards the client... they got my ID and bank statement and closed the account anyway.

[Betcoin.AG]

Hello, I have to apologize to the BitcoinTalk community here, because my previous responses were based on thinking this was a different player. I did not realize we were going back to September here.

After reviewing this player's case, we can see that his account was flagged for sportsbook abuse. Upon being asked to complete the standard live KYC, he stated multiple times that he only has a PDF of an ID. We said that we cannot accept that and he would have to complete the live verification, as requested. This includes a live face and identification shot, to prevent people from sending a photo of someone else's ID. We sent the verification link again and on the live video, he sent a photo of an ID. No face. We again told him that we needed both a live ID and face shot. He stated "why do i have verifications when i want to withdraw only my deposit. after all, it stinks of a scam".

EDIT: There are a couple inconsistencies with his story above, however they are not relevant to any kind of abuse. That said, they may affect the resolution of the case. One is that he did not deposit and play in LTC. He used BTC. Additionally, he states that he only had a couple bets, which he lost. His most recent deposit was 0.0019 BTC and withdrawal request was for 0.0043276 BTC.

Why would he only want to withdraw his deposit, when he could withdraw his winnings? Why would he send us video of a PDF of someone's ID, when he clearly has a webcam available to complete the live verification? Why would he not include this conversation in his screenshots?


It is also unclear why the player is mentioning having sent a bank statement. He was never asked for a bank statement and certainly never sent one. All we ever received is a video of a photo of an ID. If the player wants to complete a verification now, we could consider returning the deposit, but it will be rigorous, considering his previous failure and refusal, plus the 5 month gap.

@razemm if you would like to proceed with this, please send an email to support at betcoin dot ag

[razemm]

Hello, I have to apologize to the BitcoinTalk community here, because my previous responses were based on thinking this was a different player. I did not realize we were going back to September here.

After reviewing this player's case, we can see that his account was flagged for sportsbook abuse. Upon being asked to complete the standard live KYC, he stated multiple times that he only has a PDF of an ID. We said that we cannot accept that and he would have to complete the live verification, as requested. This includes a live face and identification shot, to prevent people from sending a photo of someone else's ID. We sent the verification link again and on the live video, he sent a photo of an ID. No face. We again told him that we needed both a live ID and face shot. He stated "why do i have verifications when i want to withdraw only my deposit. after all, it stinks of a scam".

EDIT: There are a couple inconsistencies with his story above, however they are not relevant to any kind of abuse. That said, they may affect the resolution of the case. One is that he did not deposit and play in LTC. He used BTC. Additionally, he states that he only had a couple bets, which he lost. His most recent deposit was 0.0019 BTC and withdrawal request was for 0.0043276 BTC.

Why would he only want to withdraw his deposit, when he could withdraw his winnings? Why would he send us video of a PDF of someone's ID, when he clearly has a webcam available to complete the live verification? Why would he not include this conversation in his screenshots?
https://i.ibb.co/xX2HH9m/razemm.png

It is also unclear why the player is mentioning having sent a bank statement. He was never asked for a bank statement and certainly never sent one. All we ever received is a video of a photo of an ID. If the player wants to complete a verification now, we could consider returning the deposit, but it will be rigorous, considering his previous failure and refusal, plus the 5 month gap.

@razemm if you would like to proceed with this, please send an email to support at betcoin dot ag

Hello, there are some inaccuracies because, as you have noticed, the matter is from September and I accidentally came across bitcointalk and discussed issues with your WEIRD website. Yes, I deposited BTC and I thought it was LTC and what's wrong with not remembering everything? is this a sign that I'm cheating? I don't think so. it was clear on the verification page, it's even on the email:
ID
driving license
bank statement

I didn't understand what you meant with the live video because I don't speak English well, I thought you wanted the video of just the ID and not the live video with my face and ID. no problem, I can send everything. I want to end this matter now because I've had enough of your service. I haven't experienced such hopeless customer service for a long time and I've been on the market for almost 8 years!!!!!


But to finish, I will send you an email and verify it, give me your deposit back and I don't want to hear from you again!


PS What address should I send the message to and what should I write?

[Betcoin.AG]

Hello, there are some inaccuracies because, as you have noticed, the matter is from September and I accidentally came across bitcointalk and discussed issues with your WEIRD website. Yes, I deposited BTC and I thought it was LTC and what's wrong with not remembering everything? is this a sign that I'm cheating? I don't think so. it was clear on the verification page, it's even on the email:
ID
driving license
bank statement

I didn't understand what you meant with the live video because I don't speak English well, I thought you wanted the video of just the ID and not the live video with my face and ID. no problem, I can send everything. I want to end this matter now because I've had enough of your service. I haven't experienced such hopeless customer service for a long time and I've been on the market for almost 8 years!!!!!


But to finish, I will send you an email and verify it, give me your deposit back and I don't want to hear from you again!


PS What address should I send the message to and what should I write?

Not remembering everything? You deliberately left out the screenshot of your conversation out where you said


Why you did that is anyone's guess, as it does not affect the case, but being deceptive is suspicious. Perhaps your other Betcoin accounts were in LTC. The customer service isn't "hopeless". All your replies were responded to in minutes, just like they have been here. You are probably used to scamming sportsbooks who don't have as advanced technology as we do. Oops! Please send an email to support at betcoin dot ag and we will be happy to try and determine whether you are:
A. Refusing KYC because you are a mutli-accounting cheater
or
B. Refusing KYC because you are a first time cheater

As far as this thread goes, send the email. Pass the test. We will see what happens.

/thread

[razemm]

Hello, there are some inaccuracies because, as you have noticed, the matter is from September and I accidentally came across bitcointalk and discussed issues with your WEIRD website. Yes, I deposited BTC and I thought it was LTC and what's wrong with not remembering everything? is this a sign that I'm cheating? I don't think so. it was clear on the verification page, it's even on the email:
ID
driving license
bank statement

I didn't understand what you meant with the live video because I don't speak English well, I thought you wanted the video of just the ID and not the live video with my face and ID. no problem, I can send everything. I want to end this matter now because I've had enough of your service. I haven't experienced such hopeless customer service for a long time and I've been on the market for almost 8 years!!!!!


But to finish, I will send you an email and verify it, give me your deposit back and I don't want to hear from you again!


PS What address should I send the message to and what should I write?

Not remembering everything? You deliberately left out the screenshot of your conversation out where you said
https://i.ibb.co/BKnMTPc/razemm2.png

Why you did that is anyone's guess, as it does not affect the case, but being deceptive is suspicious. Perhaps your other Betcoin accounts were in LTC. The customer service isn't "hopeless". All your replies were responded to in minutes, just like they have been here. You are probably used to scamming sportsbooks who don't have as advanced technology as we do. Oops! Please send an email to support at betcoin dot ag and we will be happy to try and determine whether you are:
A. Refusing KYC because you are a mutli-accounting cheater
or
B. Refusing KYC because you are a first time cheater

As far as this thread goes, send the email. Pass the test. We will see what happens.

/thread

I see that your business is based on the fact that you assume that every customer is a fraud, right? and that if he doesn't understand your "wonderful" rotten system, he's also a good thief... you know what, maybe leave this post for others to see what your approach is? do you know why I wrote ltc? because that's what I thought, I started a topic here to get support and I didn't even believe that anyone would help me, so I didn't look through the emails until they asked today. I think that your attitude towards me and the whole matter shows that history is coming together, that you are frauds and you are making it as difficult as possible for people to give up fighting for their rights!!!!! I don't like this approach very much. so what did I prove that betcoin is a scam?

[Betcoin.AG]

I see that your business is based on the fact that you assume that every customer is a fraud, right? and that if he doesn't understand your "wonderful" rotten system, he's also a good thief... you know what, maybe leave this post for others to see what your approach is? do you know why I wrote ltc? because that's what I thought, I started a topic here to get support and I didn't even believe that anyone would help me, so I didn't look through the emails until they asked today. I think that your attitude towards me and the whole matter shows that history is coming together, that you are frauds and you are making it as difficult as possible for people to give up fighting for their rights!!!!! I don't like this approach very much. so what did I prove that betcoin is a scam?

Well.. We have given you the opportunity to complete the verification and get your deposit back, which is what you claim you want. This is something we have offered to you since September. Otherwise, you can keep cheating sportsbooks, keep creating new accounts at Betcoin and BitcoinTalk, and see how it goes.

[holydarkness]

[...]

[...]

May I suggest you both to go to each of your corner and take many long breaths? Let's try to deescalate this and reach for a resolution.

OP, I will approach with an assumption that the situation you are facing right now is due to language barrier. When they asked for video verification, face video, they're either talking about (a) a short video where you move your face to several direction to be sure it's not AI or other attempt of manipulation, or (b) a direct video call with their compliance team where they can see the participant [you] and match the picture sent on the documents with the person on the screen. Do you mind to do any of that?

And Betcoin.AG, do you mind giving him the list of documents and things needed by your team to proceed with his verification and let him get his funds back? If it doesn't burden you so much, please address them all here, so OP can get help from others with aspect that he probably not quite understand.