Scammed by Duckdice.io for 0.014 BTC. Locked account and frozen funds

[Greenvelora]

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=917361

Reference Link:
https://bitcointalk.org/index.php?topic=1676313.0

Amount Scammed:
0.014 BTC

Payment Method:
Bitcoin

Proof of Payment:
https://www.blockchain.com/explorer/transactions/btc/8fd761cf3da0e3f720699091e349682aa486662152993879f8e5cd400baa92a6

My deposit address was: 3JUbkTrWm3VcbMsavNvRmuhQ6epNcdMKWx

TXID:
8fd761cf3da0e3f720699091e349682aa486662152993879f8e5cd400baa92a6

PM/Chat Logs:
https://talkimg.com/images/2024/02/14/v0MGc.jpeg
https://talkimg.com/images/2024/02/14/v06Kq.jpeg
https://talkimg.com/images/2024/02/14/v0myP.jpeg

What happened:

I have been scammed by duckdice for 0.014 BTC

On Jan 22th 2024 I created an account on Duckdice and deposited an amount of 0.0133 BTC.
Everything was ok and I started gambling (dice).
After losing half of my deposit I got 2 lucky 9900x hits and my balance grew to around 0.028 BTC.
Then, 1-2 minutes after this win my account got locked.

I sent an email to duckdice asking what was wrong, they said my deposit came from a 'high risk score course' (??)
Interesting, because when I was losing there was no problem at all. But right after my 2 9900x hits my deposit suddenly became high risk.
I have accounts at different online casinos and never had problems that my deposit came from a 'high risk score course'
I am sure that if I lost my whole deposit at duckdice there would be no problem at all.

Duckdice is now asking me for photos of my passport and selfies to get my money.
I think it is very strange and unfair I have to send these documents to get my own money back.

Duckdice is also stating that because of this my dice bets are 'not valid'. How can dice bets not be valid?

So far, duckdice only paid out half of my balance. I am still waiting for the other half of my funds.

I gave duckdice all chances and enough time to correctly solve this. My last email did not get a response at all.

So here I am sharing my story, to warn other people not to play at duckdice.
Maybe duckdice is only good if you lose. But if you win, chances are your account and funds will be locked.

I will be happy to close/delete this topic or mark it as solved if duckdice correctly solves this problem by paying out my funds.
My username on duckdice is GreenVelora

Mistakes can happen and maybe someone from the duckdice staff made a mistake.
But for now, it feels I got scammed.

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[holydarkness]

Regarding "high risk score", I think they're referring that the fund is somewhat tainted, they'll probably need to perform AML level KYC to verify the source of that fund. There are past case [not with duckdice] where the user got part of his fund tainted as he do business and use his gambling account as his payment address. Do all of the deposit you did come from your own private wallet, or do you get some fund sent to that address from someone else you meet on the internet?

Second, requesting passport and selfies are part of standard KYC [not sure which level, but they're on a relatively low level KYC] you've agreed to provide such upon request when you signed up and acknowledge their ToS.

I'll invite one of their representative here to give further details from their side, just to make everything clear.

[Mahdirakib]

@OP, Where is the scam here? You have accepted their terms when you created your account on DuckDice. Based on the terms

5.1 DuckDice reserves the right, at any time, to ask for any KYC/AML documentation it deems necessary to determine the identity and location of a User. DuckDice reserves the right to restrict service and payment until identity is sufficiently determined.

Well, maybe their system has mistakenly suspected your transaction as high risk transaction. But they reserve the right to ask you to complete the KYC verification. They also reserve the right to deny your withdrawal if you deny the verification process. Which is a standard KYC/AML policy at any casino.

They are only withholding your winnings now, not the deposit. Isn't it?

[Kirito89]

Hi there,

Would like to shed some light on this situation.

Due to the fact that your transaction was marked with a high risk score, we are obligated due to AML regulations to request KYC from you, as stated in our FAQs and Terms of Use aswell.

You have refused to pass the KYC, so we have returned you the initial deposit (the only deposit you made on the account), and proceeded in baning your accounts as per our terms.


Please keep in mind OP that any other accounts you open will be banned aswell once detected ( I can see that you opened another after we baned the GreenVelora account).




Kirito89,
Duckdice Support.

[ScamViruS]

Duckdice has marked your transaction as high risk score according to the representative's reply, and they asked you to do KYC and you refused to do KYC. And as per their T&C they can ask any user to do KYC if the activity of that user is suspicious. They returned your deposited funds, that means they only deduct your winnings. Now if you can provide your source of funds as they ask then maybe you can get the full fund. So it has become a difficult situation as you are not willing to follow their instructions.

According to the representative, they also have information about your multiple accounts at their casino, so be careful when using your new account.

[holydarkness]

As the initial deposit already returned and the winning voided [as a result of refusing KYC for suspicious ML activity], I think this case is as good as resolved. OP, I will much appreciate if you can confirm that you've receive the initial deposit, and mark this thread as resolved and lock it following that confirmation. But I can understand if you never come back here either. So... I am marking it as resolved on the list.

[...]
According to the representative, they also have information about your multiple accounts at their casino, so be careful when using your new account.

Umm... the point being conveyed here is multiple account is not allowed, action is/was taken against it, and any further attempt to create another one is highly discouraged, not... to be careful with the next account.

[ScamViruS]

[...]
According to the representative, they also have information about your multiple accounts at their casino, so be careful when using your new account.

Umm... the point being conveyed here is multiple account is not allowed, action is/was taken against it, and any further attempt to create another one is highly discouraged, not... to be careful with the next account.

Yeah. Any account he creates later will be banned, the new account he created is already banned. And if a gambler violates the casino's T&C, no action can be taken on his complaint, because the casino is in a strong position, and the OP has done the same. And that's why T&C should be read carefully before creating an account in any casino, so that such a situation does not arise.