Betcoin.ag - cannot login to my account, no response from their representatives

[MesmerizedX]

Hello,

I have not expected to be forced to come here and eventually complain about this website practices. I have only negative experience with that website.

I would be very grateful, if any betcoin representative can look into my matter and resolve the issue.

My problem:

I used my account for couple of days and placed few bets in their sportsbook. One day, they restricted my login and I could not get into my account anymore.

I deposited around 1k and won a bit, but not more than 200 or 300 USD. That is an absolute joke that they would block anyone for this.

Nobody gave me any explanation, nobody noticed me, nothing. I have not even tried to request withdrawal and yet my account is blocked.

Whenever I tried to ask their live support, they gave me no resolution. Only "help" was to reach out to their e-mail address, so they reach out back to me.

I tried this at least three times during last month or so and I have never ever received any explanation, not even in spam folder, zero.

Today, I gave it last try, hopped on live customer help, they told me to check spam folder again, I told them I do NOT have anything from them, and they let me hanging after this message.

I have all screens ready of my communication with them in case their representative will show up and start making up false calls as they tend to do here as from what I have seen already.

I just hope somebody relevant will look into this, so I do not have to create any fuss about this further on.

tldr: I made an account with betcoin ag, deposited around 1k usd, won around 300 usd and they blocked me from logging in without any explanatition, and I received no assistance from them since after reaching out to them multiple times.

[1714760830]

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[BitMaxz]

You can resolve this fast if you can provide some evidence.
They are active here on the forum why don't you try bring your issue directly to their official thread or announcement thread?

Here's the link Betcoin.ag-⚽#1 BTC ETH LTC XRP DOGE USDT Sportsbook🏈-Over 5,000 Casino Games🎰

[holydarkness]

You can resolve this fast if you can provide some evidence.
They are active here on the forum why don't you try bring your issue directly to their official thread or announcement thread?

Here's the link Betcoin.ag-⚽#1 BTC ETH LTC XRP DOGE USDT Sportsbook🏈-Over 5,000 Casino Games🎰

As OP already made a thread here, let's not. Bringing the issue to their ANN thread will split the attention of anyone involved and doubles the effort of those who oversee the case. Focusing a case in one thread is always much preferred.

OP, do they ask for you to perform KYC? Anything to get your account unlocked? I'll hail their representative here so they can take a look into your issue. For the time being, please complete this thread with supporting evidence in the preferred format as below:

Code:

[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

And just to tackle the "preliminary" questions, do you use VPN? Have anyone in your home played at betcoin from the same IP or device [shared PC, perhaps]? Is this your one and only account?

[MesmerizedX]

You can resolve this fast if you can provide some evidence.
They are active here on the forum why don't you try bring your issue directly to their official thread or announcement thread?

Here's the link Betcoin.ag-⚽#1 BTC ETH LTC XRP DOGE USDT Sportsbook🏈-Over 5,000 Casino Games🎰

As OP already made a thread here, let's not. Bringing the issue to their ANN thread will split the attention of anyone involved and doubles the effort of those who oversee the case. Focusing a case in one thread is always much preferred.

OP, do they ask for you to perform KYC? Anything to get your account unlocked? I'll hail their representative here so they can take a look into your issue. For the time being, please complete this thread with supporting evidence in the preferred format as below:

Code:

[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

And just to tackle the "preliminary" questions, do you use VPN? Have anyone in your home played at betcoin from the same IP or device [shared PC, perhaps]? Is this your one and only account?

Hi there,

As I mentioned in my post, I used my account for couple of days and one day they blocked me from logging in, giving me no explanation. I was not asked to do KYC since I have no communication from them at all.

Only my requests towards them which were ignored fully, or I have not received any message from them somehow.

I dont use vpn, I have only one account and no one from my family have.

[robelneo]

Hi there,

As I mentioned in my post, I used my account for couple of days and one day they blocked me from logging in, giving me no explanation. I was not asked to do KYC since I have no communication from them at all.

Only my requests towards them which were ignored fully, or I have not received any message from them somehow.

I dont use vpn, I have only one account and no one from my family have.

You quoted the report format and yet you did not provide any information about it, Betcoin.ag needs this for references mention anything that will make it easier to trace your account like transaction references or your ID or username in their platform, so they know how to address your concern, so far Betcoin.ag is doing good in addressing all concerns so I don't see any difference on your issue, it will be resolved, as long as they can trace your account.

[Betcoin.AG]

There are many things that go on in the world of sportsbook abuse that people on this forum would be surprised to know about, because the large majority of forum members are decent, honest people. There are also forum members who would like to be able to abuse sportsbooks, but they don’t have the knowledge or skills to do so. Because of this, we can’t always disclose our methods of detection of abuse, but if you go to any arbitrage forum, discord or youtube channel, you will quickly see why IP and KYC are longer suitable ways to detect multiple accounting. People buy “undetectable”, dedicated proxies and get their friends and family to do KYC. To give you an idea of how prevalent this is, in the past month, we have caught over 20 people falsifying KYC. I can only imagine the volume of fraud on a much larger site.

So, why am I able to share that information? Because it has been out there for several years and just like the abusers are constantly improving their methods of disguise, the sportsbooks are constantly improving our methods of detection. As we have mentioned before, we all work together and share this information, to help improve the industry. We have the ability to detect many cases of multi-accounting, regardless of the tricks used against us, including “undetectable” proxies, screen sharing software, multiple devices, syndicate play, etc…We are not able to detect every case of multi-accounting, but the ones we are able to detect, we can do so in a way which is 100% certain and 100% provable. And the technology keeps improving.

One trick that these players use is essentially extortion. They create a BitcoinTalk post, because they have studied what happens and know that it will put pressure on books to at least return the deposit. This is why when we return a player’s deposit for abuse, we say that any future accounts will have funds withheld, including deposit. That’s what we told this player last time he was caught. To the people who say it is stealing to take the deposit, think about it like this. If someone creates 10 accounts and 5 get past us, he gets the winnings on those 5 and the deposits back on the other 5. He can continue to create accounts endlessly, while risking nothing (these players do not lose). Betcoin.ag does not seize the winnings of a first-time abusive player. Betcoin.ag does not seize the winnings or deposit of a person who innocently or accidentally creates multiple accounts.

Our message here is clear. This is a repeat abusive player. Last time he created a scam accusation, he was rewarded with a returned deposit. This time, it will not happen. Obviously, his reply will be that he is not a repeat abusive player. To that, we say that any player with a dispute can contact our licensor or a 3rd party mediator and we will be happy to show them the evidence. We have never lost a mediation, because we have never closed an account without clear evidence of misuse.

[PX-Z]

One trick that these players use is essentially extortion. They create a BitcoinTalk post, because they have studied what happens and know that it will put pressure on books to at least return the deposit. This is why when we return a player’s deposit for abuse, we say that any future accounts will have funds withheld, including deposit. That’s what we told this player last time he was caught. To the people who say it is stealing to take the deposit, think about it like this. If someone creates 10 accounts and 5 get past us, he gets the winnings on those 5 and the deposits back on the other 5. He can continue to create accounts endlessly, while risking nothing (these players do not lose). Betcoin.ag does not seize the winnings of a first-time abusive player. Betcoin.ag does not seize the winnings or deposit of a person who innocently or accidentally creates multiple accounts.

Our message here is clear. This is a repeat abusive player. Last time he created a scam accusation, he was rewarded with a returned deposit. This time, it will not happen. Obviously, his reply will be that he is not a repeat abusive player. To that, we say that any player with a dispute can contact our licensor or a 3rd party mediator and we will be happy to show them the evidence. We have never lost a mediation, because we have never closed an account without clear evidence of misuse.

Question, do you know this user already on your system? even without giving his details like username, id number on your platform? also the other bitcointalk username he used before just like mentioned? And seriously though, regardless of everything, your supports owe every users of yours an explanation for every issue they encounter on the platform except for a detailed abused detection. Not just when they came here to ask an explanation.

[MesmerizedX]

There are many things that go on in the world of sportsbook abuse that people on this forum would be surprised to know about, because the large majority of forum members are decent, honest people. There are also forum members who would like to be able to abuse sportsbooks, but they don’t have the knowledge or skills to do so. Because of this, we can’t always disclose our methods of detection of abuse, but if you go to any arbitrage forum, discord or youtube channel, you will quickly see why IP and KYC are longer suitable ways to detect multiple accounting. People buy “undetectable”, dedicated proxies and get their friends and family to do KYC. To give you an idea of how prevalent this is, in the past month, we have caught over 20 people falsifying KYC. I can only imagine the volume of fraud on a much larger site.

So, why am I able to share that information? Because it has been out there for several years and just like the abusers are constantly improving their methods of disguise, the sportsbooks are constantly improving our methods of detection. As we have mentioned before, we all work together and share this information, to help improve the industry. We have the ability to detect many cases of multi-accounting, regardless of the tricks used against us, including “undetectable” proxies, screen sharing software, multiple devices, syndicate play, etc…We are not able to detect every case of multi-accounting, but the ones we are able to detect, we can do so in a way which is 100% certain and 100% provable. And the technology keeps improving.

One trick that these players use is essentially extortion. They create a BitcoinTalk post, because they have studied what happens and know that it will put pressure on books to at least return the deposit. This is why when we return a player’s deposit for abuse, we say that any future accounts will have funds withheld, including deposit. That’s what we told this player last time he was caught. To the people who say it is stealing to take the deposit, think about it like this. If someone creates 10 accounts and 5 get past us, he gets the winnings on those 5 and the deposits back on the other 5. He can continue to create accounts endlessly, while risking nothing (these players do not lose). Betcoin.ag does not seize the winnings of a first-time abusive player. Betcoin.ag does not seize the winnings or deposit of a person who innocently or accidentally creates multiple accounts.

Our message here is clear. This is a repeat abusive player. Last time he created a scam accusation, he was rewarded with a returned deposit. This time, it will not happen. Obviously, his reply will be that he is not a repeat abusive player. To that, we say that any player with a dispute can contact our licensor or a 3rd party mediator and we will be happy to show them the evidence. We have never lost a mediation, because we have never closed an account without clear evidence of misuse.

This is just insane, I have never ever repeatedly abused anything, nor on betcoin. The way this account accuses other people is just insane. I would understood, if you own part of this scam business you run that you protect scammers at all costs, but if you are just regular employee, that is just as insane as your made up names support service people who have to cover for all the mess. If you are just an employee, how can you have these disgusting guts to call me this way and straight lie in public place. You either straight up know you are lying, or DO NOT KNOW MY CASE at all. You are trying to keep up positive face of your scam service. I had my account for normal use for 2-3 days and yet they call me repetitive abuser. I have not even been rewarded with anything, as this is my first post after a month of trying to get an explanation from betcoin ag without any luck.

In first place, I would expect that your employees will be able to either give me solution why you locked my account and unlock it, OR give me official statement at least, but that is difficult, because I have not breached anything, and NOTHING has been provided by this scam service so far.
In fact, I do not even need to provide anything here in first place as betcoin ag continuously fail to provide any reasoning for closing my account without prior notice. After I reach out to them, they ignore me.
Secondly, instead of their "ambassador" here from which I would expect either help/official statement, he went straight up insulting me and none of he mentioned above is even remotely true.
He understands, he is in power position, so exploiting it to the max.
How am I supposed to get anything when they ignore blocked accounts?

This 1,3k, and much more, you STOLE from me is gone (for you) due to your website downtimes and total incompetency... Good thing you block your users to compensate for some of the money.

Same scenario happened here multiple times, you call out you have evidence of misuse and all the comms with you clients, you do NOT have anything, because communication between me and you does NOT exist.

I can give up on that money, but I will not let it away without nothing, as you are straight up liar and manipulator...



Oh sorry, I do not really understand all, but here are the basics:

What happened:: cannot access my betcoin ag account without any official explanation, and whenever I reach out for help, they ignore me completely

Scammers Profile Link: https://www.betcoin.ag/sportsbook
Account Name: my account name on betcoin ag is: MesmerizedX
Amount Scammed: about 1k EUR deposited, about 1,3k present in account when they restricted access
Payment Method: Crypto, Litecoin payment
Additional Notes: I just wanted anyone to look into my problem as I have been ignored by betcoin ag for more than a month.
PM/Chat Logs: https://ibb.co/CbXV9WC - this is my typical conversation with their support.. as I told them it is not true, they ignored me and left the chat...

If there is any other way how to post pictures in this forum, or need any further info, let me know.


And to follow up on betcoin.ag's answer -> my request towards betcoin.ag representative is quite simple:

either
a) unlock my account (if you need any private account info, I am obviously able to provide)
b) provide me with information why my account is locked and I was not notified since, either via my registered e-mail address, or even here, AND PROVIDE legitimate reasoning and proofs to anything you insist on
c) if you fail to provide or manage to do mentioned above, we will do 3rd party mediation (I am very curious how will you provide what you claim that happened, because none of this simply exists...) Any requests of me asking to give back deposits etc... they do not exist, so good luck with that

Hopefully, you will be able to support your attacks against me, or people around can make their own impressions of how your business is working and how you handle with your customers.

Let me know further steps, thank you.


https://ibb.co/xDrYh4F

One of the attempts to get any information, obviously not successful.

On February 8, I sent a message to betcoin support explaining my problem, I was told to reach out to different address (multiple times).

I did that multiple times and never received any response, nor in spam. (and I see their automated messages from that address, so that is not the problem).

[moderator's note: consecutive posts merged]

[yahoo62278]

One trick that these players use is essentially extortion. They create a BitcoinTalk post, because they have studied what happens and know that it will put pressure on books to at least return the deposit. This is why when we return a player’s deposit for abuse, we say that any future accounts will have funds withheld, including deposit. That’s what we told this player last time he was caught. To the people who say it is stealing to take the deposit, think about it like this. If someone creates 10 accounts and 5 get past us, he gets the winnings on those 5 and the deposits back on the other 5. He can continue to create accounts endlessly, while risking nothing (these players do not lose). Betcoin.ag does not seize the winnings of a first-time abusive player. Betcoin.ag does not seize the winnings or deposit of a person who innocently or accidentally creates multiple accounts.

Our message here is clear. This is a repeat abusive player. Last time he created a scam accusation, he was rewarded with a returned deposit. This time, it will not happen. Obviously, his reply will be that he is not a repeat abusive player. To that, we say that any player with a dispute can contact our licensor or a 3rd party mediator and we will be happy to show them the evidence. We have never lost a mediation, because we have never closed an account without clear evidence of misuse.

100% fair IMO that users should incur some sort of penalty otherwise there is no accountability and they will assrape you forever. As long as you have proof and can show it to a mediator if used, then you should have no worries.

And to follow up on betcoin.ag's answer -> my request towards betcoin.ag representative is quite simple:

either
a) unlock my account (if you need any private account info, I am obviously able to provide)
b) provide me with information why my account is locked and I was not notified since, either via my registered e-mail address, or even here, AND PROVIDE legitimate reasoning and proofs to anything you insist on
c) if you fail to provide or manage to do mentioned above, we will do 3rd party mediation (I am very curious how will you provide what you claim that happened, because none of this simply exists...) Any requests of me asking to give back deposits etc... they do not exist, so good luck with that

Hopefully, you will be able to support your attacks against me, or people around can make their own impressions of how your business is working and how you handle with your customers.

Let me know further steps, thank you.

They responded to you. If you disagree then get the mediation started. Posting multiple times in a row is not going to help you here. If you are going to go into a community and ask for help, at least read the rules of that community and try not to break them.

[holydarkness]

The correct link for "scammer's profile link" will be https://bitcointalk.org/index.php?action=profile;u=202115, that's betcoinAG's profile link. It might be a minuscule details, but suppose your situation escalated to where a flag is raised [which I doubt, because Betcoin is rather attentive], it'll help if you have a proper format and link.

Moving to your situation, I am uploading both of the images you presented on this thread, re-uploaded to talkimg.



I can see that on the first image we only see half of the conversation [the scroll bar is midway to the bottom of the line] do you have access to the earlier part of the conversation? Can you provide it here? Might be irrelevant, but let's make sure every ground is covered.

Next time, please upload image to talkimg, it's an image hosting platform made by a reputable user of this forum and dedicated for the forum. And please don't make consecutive posts [posting another post before another post made by someone else, at a close time], it is not allowed by forum rules. If you have anything to add, you can edit your latest post and add those information into that post.

[MesmerizedX]

The correct link for "scammer's profile link" will be https://bitcointalk.org/index.php?action=profile;u=202115, that's betcoinAG's profile link. It might be a minuscule details, but suppose your situation escalated to where a flag is raised [which I doubt, because Betcoin is rather attentive], it'll help if you have a proper format and link.

Moving to your situation, I am uploading both of the images you presented on this thread, re-uploaded to talkimg.

https://talkimg.com/images/2024/02/29/fnaB1.png https://talkimg.com/images/2024/02/29/fnU3l.png

I can see that on the first image we only see half of the conversation [the scroll bar is midway to the bottom of the line] do you have access to the earlier part of the conversation? Can you provide it here? Might be irrelevant, but let's make sure every ground is covered.

Next time, please upload image to talkimg, it's an image hosting platform made by a reputable user of this forum and dedicated for the forum. And please don't make consecutive posts [posting another post before another post made by someone else, at a close time], it is not allowed by forum rules. If you have anything to add, you can edit your latest post and add those information into that post.

Thank you for all the tips, appreciated.

For the reply above, do you think random people come to this forum and make up stories? I would have to be very bored to do that...

I came here to ask for help and to solve my problem, all I got so far, is false accusation by their representative with straight up made up lies and this person is allowed to do that freely and is supported by some.

The proof is here very visible - they ignore their customers and block them from their funds without any prior notice, that alone is worth to share, so other people from gambling community are aware of this.

Chat screen - there is nothing else to show as the picture starts with introduction of their support person... I just included time showing 10 minutes past since my request without any response from them.

Since their reply here, I was not able to reach out to a human on their live chat, either they cut me off, or nobody is working, will see.

For now, opting in for 3rd party mediation.

[holydarkness]

Thank you for all the tips, appreciated.

For the reply above, do you think random people come to this forum and make up stories? I would have to be very bored to do that...

I came here to ask for help and to solve my problem, all I got so far, is false accusation by their representative with straight up made up lies and this person is allowed to do that freely and is supported by some.

Umm... I think you missed in a translation or something? I am not saying you're making up stories, I am simply inquiring for more details. It'll be much preferable if you [or anyone who create a scam accusation] are able to procure a great details as it'll help people understand the situation and leave as little room to interpretation as possible.

The proof is here very visible - they ignore their customers and block them from their funds without any prior notice, that alone is worth to share, so other people from gambling community are aware of this.

Chat screen - there is nothing else to show as the picture starts with introduction of their support person... I just included time showing 10 minutes past since my request without any response from them.

Noted about this

Since their reply here, I was not able to reach out to a human on their live chat, either they cut me off, or nobody is working, will see.

For now, opting in for 3rd party mediation.

Do you mind to mention which arbitrator you're escalating this situation to? I can't find your case on AskGamblers and CasinoGuru.

[Betcoin.AG]

Noted about this

As stated above, he was given prior notice. When the previous account was closed. Once that notice is given, we don't have to respond to every subsequent account he makes. Every minute and dollar we spend dealing with abusive players is 1 less minute and dollar we can spend on legitimate ones.

[holydarkness]

Noted about this

As stated above, he was given prior notice. When the previous account was closed. Once that notice is given, we don't have to respond to every subsequent account he makes. Every minute and dollar we spend dealing with abusive players is 1 less minute and dollar we can spend on legitimate ones.

Oh, sorry for the misunderstanding you experienced from my post because I snip it rather poorly. When I said "noted", I was referring to his explanation about the rest of the screenshot with your live support, not his post about you ignoring him.

And OP, I am still waiting for that link. I was just from AG and CG, I still can't find your complaint.

[Betcoin.AG]

Oh, sorry for the misunderstanding you experienced from my post because I snip it rather poorly. When I said "noted", I was referring to his explanation about the rest of the screenshot with your live support, not his post about you ignoring him.

Not a problem, we just wanted to make sure it was clear. Have a great weekend!

[holydarkness]

OP, I'll ask you again to kindly provide the link to your complaint to CG or AG, or at least give us a follow ups to which third party you escalated this case to. I just from CG and AG, and still can't find your complaint there. Given that it's also been around three weeks since you're last online, without further update, I can't help but consider what Betcoin's representative explained here hold a major weight and you're no longer interested to chase the accusation. As such, I'll mark this as resolved. Please let me know.


Edit:
[23.03.2024] As it's been long since OP's being active, and given their inactivity follows an explanation from betcoin's representative, and that even though they said they'll escalate it to an arbitrator yet up to this second I can't find any of it although I've checked both AskGamblers and CasinoGuru from time to time, I can't help but conclude that they're no longer interested to pursue the case, that betcoin's explanation actually covered the truth and, having their attempt to raise a case thwarted, they lose their interest. As such, I am marking this as resolved.