[Resolved] Rollbit closed my account with around $4500

[albus19]

I created an account on Rollbit on the 28th of February because it was recommended by some friends, just to be left with a bitter taste.

After depositing around $500 I managed to get around $4500 in winnings and when I tried to withdraw, I did my KYC quickly for the first time, shortly after I got contact support, which I did to be told that I am trying to avoid a ban, also just being told that the links are obvious, but they never said which links, they just asked me about another account, which I don't have.

I don't care about the account I just want the money back, I don't understand after I did all the KYC including passport, live facial recognition, or whatever is called, just to be told that I am avoiding a ban and they close my account without showing any proof.

Very poor experience I don't know if I can do anything to get my money back as support just ignores me, so just avoid it I will attach the pics as well

https://imgur.com/a/eRlQMdj

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[logfiles]

They don't just block your account out of the blue. Something must have happened for them to do so.
1. Did you use a VPN service to register, log in and play in the casino?
2. Do you have anyone else in the same household who used the same network as you to access websites? Do you share devices at time? Does he also have an account with Rollbit?

[Martingaleboy]

They don't just block your account out of the blue. Something must have happened for them to do so.
1. Did you use a VPN service to register, log in and play in the casino?
2. Do you have anyone else in the same household who used the same network as you to access websites? Do you share devices at time? Does he also have an account with Rollbit?

actually they do . i just searched Rollbit scam and i was amazed by the results .
beside this casino belongs to eyezee a scammer who used to run a CSGO gambling site  before making Rollbit
signature comapings guys who gets pennys to repeat things wont uderstand anything about the shady behavior of rollbit from the rlb coin pump and dump and the Rollbots nft sheme to when eyzee used to send the results of his CSGO gambling site games to an influencer before hand


there many things going on in this rollbit buddy .

[albus19]

They don't just block your account out of the blue. Something must have happened for them to do so.
1. Did you use a VPN service to register, log in and play in the casino?
2. Do you have anyone else in the same household who used the same network as you to access websites? Do you share devices at time? Does he also have an account with Rollbit?

So to make this short , I had a chat with my partner and he made an account, previously on a similar address , we use this addresses because we run some Tiktok pages, the email that he used is whather**it11@gmail.com, and I used whatther**it11@gmail.com, the only difference being one of the emails has an extra t, he also requested a self-exclusion from the website.But that was my husband not myself , we share the same household and the same crypto wallets, as well as we have access to those email addresses, I offered to send proof that we are 2 different , anything they need signed confession pictures of our passports we share the same last name , hopefully they can sort this out as it is very unpleasant to lose those money.

Here is an email I just sent to them hopefully I can still sort it out

Good Morning,

Last night my account was disabled by you on suspicion that I am avoiding a ban, which is not true. After having a chat with my husband, who is my business partner as well, he mentioned to me that he created an account, with a similar email address, and I believe it is the account that support mentioned to have the username whatred or something like that.
He mentioned that he asked for a self-exclusion, but that is on him we are 2 different persons we share the same household, and we have access to the same emails and crypto wallets, so if anything was linked to those accounts it was just a coincidence.

My name is Tawita Flutar , his name is Catalin Flutar , if needed we can send further proof of identification, Passport, proof of address anything you need but we are 2 different persons also my husband used the email whathereddit11@gmail.com which we have access to, and I did whatthereddit11@gmail.com. The reason we have similar email addresses is that we work on some TikTok theme pages and we a multitude of accounts.
Please escalate this to the right department or a manager as I had a big chunk of money in the account and as I mentioned any proof required that we are 2 different persons we are happy to share.

Kind Regards,
 Tawita Flutar

[Jawhead999]

Imagine if this case is actually a same person that want to avoid ban, if Rollbit allow the second account to gamble and withdraw the money, people will say Rollbit has a bad self exclusion. It's normal for a casino is checking the account during withdrawal because there are too many accounts that gamble in there, they can't just monitor every signed up account.

[albus19]

That’s why I offered to send evidence that can prove that we are 2 different persons, anything from passport photos , bank transfers plus the KYC verification Face, ID

[lovesmayfamilis]

How many times do we see stories like this? The casino allows players to win such big money, but the players are so lazy that they cannot separate their accounts with different email addresses, different IP addresses, and different devices.
You know that the casino is most interested in its money. They will look for the slightest mistakes in your communication. If you communicate with them as a woman but use the masculine gender, this will also cause them to mistrust you.
There is a rule: one house, one participant. Honest stories, showing dozens of documents from relatives, will not work.

[albus19]

It is a shame , it’s a lot of money for me, I don’t know if they say anywhere on their website that there will be a problem if somebody from the same household is not allowed on their website and it’s crazy that they just decide to close it.
Is there anyway any of you can send a DM to Rollbit Representative here , I can’t DM him, maybe he can shed some light

[348Judah]

After depositing around $500 I managed to get around $4500 in winnings

The amount you started with and the one you have earned are too small for them to use in holding down your account, there must be something more significant behind just these, rollbit have got more reputation than you think your little deposit or winning will be attractive to them.

shortly after I got contact support, which I did to be told that I am trying to avoid a ban, also just being told that the links are obvious, but they never said which links, they just asked me about another account, which I don't have.

this shows clearly that you're trying to by-pass a route and got caught by their system, this may be due to many reasons which we cant say which of them is the cause, but i want to believe that you know what you did better than us that resulted to this.

[holydarkness]

Let's see if I get this correctly, your husband, Catalin, had an account on Rollbit, safe to assume that he had it for a while, given he finally realized he have an addiction and requested a self-exclusion. You're living in the same household, and you heard about Rollbit from a friend? A friend? Not your husband? He have a gambling addiction problem and you never heard of him mentioning Rollbit or seen him playing on it?

When exactly did he ask for self-exclusion, if you don't mind me asking?

[ScamViruS]

It is a shame , it’s a lot of money for me, I don’t know if they say anywhere on their website that there will be a problem if somebody from the same household is not allowed on their website and it’s crazy that they just decide to close it.

If you are using multiple accounts in a casino using the same IP then there are many chances of problem, not only in this casino you face problem but in every casino multiple accounts are not allowed. Now waiting to see what their representative replies to you, knowing their side of the story is important to understand the whole thing. The amount you won is not much money for them, so the full story will make it easier to know the main cause of this problem.

[acroman08]

this is the third time(I think) I've seen a case against Rollbit where two accounts are created from the same house or IP and then the complainant claims that the other account is created by either a roommate, relative or partner.

It is a shame , it’s a lot of money for me, I don’t know if they say anywhere on their website that there will be a problem if somebody from the same household is not allowed on their website and it’s crazy that they just decide to close it.

I remember reading that they allow alt accounts as long as the gambler doesn't evade a ban or abuse the platform, if the gambler is found to be evading a ban or abusing the platform, they will close the account/s.

[Shishir99]

That’s why I offered to send evidence that can prove that we are 2 different persons, anything from passport photos , bank transfers plus the KYC verification Face, ID

I am curious If Rollbit allows more than one account from the same IP, Household, and Crypto wallets. If they do not allow more than one account, then you cannot blame them for banning you. I was trying to check their website to check the rules, but I was unable to load the website. Casinos always look for mistakes from their players and they are likely to ban you and confiscate the winnings if they find anything.

How many times do we see stories like this? The casino allows players to win such big money, but the players are so lazy that they cannot separate their accounts with different email addresses, different IP addresses, and different devices.
You know that the casino is most interested in its money. They will look for the slightest mistakes in your communication. If you communicate with them as a woman but use the masculine gender, this will also cause them to mistrust you.
There is a rule: one house, one participant. Honest stories, showing dozens of documents from relatives, will not work.

I remember a reply from sportsbets. Probably it was steve who posted this. It was something like this. We have always seen stories like father, mother, sister, brother, and their post-man creating an account to gamble which is not allowed. One IP, One household, one account. They are stupids, or cheaters. This is not the last time.

[albus19]

I understand it sounds a little bit weird but my husband and I we don’t necessarily share all the details , as we work quite a lot so we have our own time to do things , we never had a problem with this so we didn’t talk about which Casino we gamble on or etc.
Again I offered to send more proof that we are 2 different persons, it is my only time I submitted KYC on Rollbit , it seemed like a good Casino , I didn’t know it would be a problem if somebody from the same household will have issues if both have an account.

[logfiles]

I understand it sounds a little bit weird but my husband and I we don’t necessarily share all the details , as we work quite a lot so we have our own time to do things , we never had a problem with this so we didn’t talk about which Casino we gamble on or etc.
Again I offered to send more proof that we are 2 different persons, it is my only time I submitted KYC on Rollbit , it seemed like a good Casino , I didn’t know it would be a problem if somebody from the same household will have issues if both have an account.

You have to also look at it from their side. So many people abuse these casino promotions and bonuses by creating multiple accounts. Others do so to evade the bans. I could create more than one account then if I am caught, I just ask one of my family members to verify themselves with one of the accounts. In reality, the account seems like two different personalities, but it's just one person running the accounts. So I kind of understand why they are reluctant.

[holydarkness]

That’s why I offered to send evidence that can prove that we are 2 different persons, anything from passport photos , bank transfers plus the KYC verification Face, ID

I am curious If Rollbit allows more than one account from the same IP, Household, and Crypto wallets. If they do not allow more than one account, then you cannot blame them for banning you. I was trying to check their website to check the rules, but I was unable to load the website. Casinos always look for mistakes from their players and they are likely to ban you and confiscate the winnings if they find anything.

[...]

Based on recent previous case, yes, they don't mind you having another account as long as you doesn't use it for malicious intent like bonus abuse or circumventing limitation. I took a quick stroll on their ToS and couldn't find anything about prohibiting second account.

But... that fact become rather useless because the case involves a self-exclusion. Self-exclusion works by locking into several datapoint. IP address is one of it. Given OP [if we amuse a possibility that he's telling the truth] shared the same IP with his husband, whom self-exclude himself, and add the similarities of email address, Rollbit's step to block the account is already correct and correspond with the Gamble Aware regulation.

I understand it sounds a little bit weird but my husband and I we don’t necessarily share all the details , as we work quite a lot so we have our own time to do things , we never had a problem with this so we didn’t talk about which Casino we gamble on or etc.
Again I offered to send more proof that we are 2 different persons, it is my only time I submitted KYC on Rollbit , it seemed like a good Casino , I didn’t know it would be a problem if somebody from the same household will have issues if both have an account.

Your husband requested for a self-exclusion, which means he finds trouble with gambling, most likely in form of addiction. You're saying you and him never talk about it, nor that you ever see him spending a lot of time in a casino?

And your offer is rather... controversial; selfish, if I may be blunt. Let's suppose you can really prove it and Rollbit unlock your account, is it really a risk you want to take? That you gain an access to a casino where your loved ones tries so hard to get himself away from? Your significant other has a clear sign of problem and he expresses it, and instead of supporting him, you do the opposite by askeing for an access to the platform he denied himself?

[AHOYBRAUSE]

Whole story sounds quite fishy to me.
Also normal TOS rules ( I guess they are the same/similar at rollbit ) often state:

- 1 account per household
- 1 account per IP

I have seen these "it was my husband/wife" stories several times and it never looks good.
Actually I am totally not a fan of rollbit but in this case I understand why they would take this measure as it really looks like multi accounting at it's finest.
Sure, it looks a bit off when the person in question doesn't even bother to hide it and use the same IP and wallet, but that doesn't mean it's not suspicious.

I think you can be happy if they give you your deposit back, for the winnings I don't really see it happening, sorry.

[BitcoinGirl.Club]

I don't care about the account I just want the money back

If you don't care about the rest of $4000 then something is not good like the other poster said. You know what you did otherwise you would fight for the whole amount.

So to make this short , I had a chat with my partner and he made an account, previously on a similar address

I am not a Rollbit fan but honestly speaking this was your mistake and you can not blame Rollbit for that. They are following the general terms.

[khaled0111]

Also normal TOS rules ( I guess they are the same/similar at rollbit ) often state:

- 1 account per household
- 1 account per IP

That's not the case for Rollbit. According to their FAQ, it's totally fine to have multiple accounts as long as they are not used to abuse bonuses or circumvent limits:

As long as you have not created another account for nefarious purposes, that's fine.

We reserve the right to disable accounts that have been created with the intention to abuse our bonus, coupon and chat features. Creating new accounts to circumvent our Sportsbook limits is considered abuse. Please do not do this!

The problem here is not trying to abuse bonuses but the problem is that the owner of the original account (her husband's account) asked for self-exclusion.

I don't see how OP can prove that both account weren't used by the same person, tbh!

[albus19]

I don't care about the account I just want the money back

If you don't care about the rest of $4000 then something is not good like the other poster said. You know what you did otherwise you would fight for the whole amount.

So to make this short , I had a chat with my partner and he made an account, previously on a similar address

I am not a Rollbit fan but honestly speaking this was your mistake and you can not blame Rollbit for that. They are following the general terms.

I didn't say I don't want the rest of $4000 back , I said I want the money back, that includes my winnings, sorry if misunderstood, I really hope this can be still sorted out and I hope their representative would answer soon.