Stake.com - unethical practices on limitting losing players

[CryptSafe]

Hey everyone,

I've been with Stake since 2020 and made it to Diamond level. I've always bet big and never complained, even though I mostly lose. But last week, I finally won. I bet on lots of live sports like soccer in Bundesliga and Premier League, making 20-30 bets with odds from 1.10 to 2.5, and ended up winning about $20k.

But then, I tried to place a $300 bet on a big soccer game and got denied. Suddenly, I can't bet the $1,000 to $10,000 I used to. It's strange because I've lost a lot of money there. I asked my VIP manager, Steve, why my limits were cut, and he said he'd check but nothing changed. They won't let me bet like before.

I looked at my stats and saw I'm down $220k. So, after one good week, they limit how much I can bet. It doesn't seem right to let me lose all this time and then restrict me when I finally win. I understand limiting winners but doing this to someone who's lost a lot feels wrong.

Customer service didn't help, just told me to bet less and brushed me off. Is this how they treat someone who's been loyal and lost over $220k in 4 years? I think it's important you all know how they treat players here. If you start winning, they might just cut you off.

Take care.

OP I understand your worries by the actions of the stake casino but on the other hand, I will like you to see it this way that the casino feel for their customers and  would take every necessary measures to make sure their customers are on the safe side by trying to get in to help minimise their losses. For example, those customers that have recorded loses while playing game's and have not been able to make good wins for themselves. I believe that measures must have been the resolve of the casino to aid cushion their customer base lose effect.

Do not see it as they do not want you to gamble, as long as you still can deposit funds although not much but to some particular limit. I do not see it as bad and I definitely know it could be resolved by peaceful and amicable resolve and engagements.

[fritvalg]

I can still play casino, so its not about protecting me..

Hey everyone,

I've been with Stake since 2020 and made it to Diamond level. I've always bet big and never complained, even though I mostly lose. But last week, I finally won. I bet on lots of live sports like soccer in Bundesliga and Premier League, making 20-30 bets with odds from 1.10 to 2.5, and ended up winning about $20k.

But then, I tried to place a $300 bet on a big soccer game and got denied. Suddenly, I can't bet the $1,000 to $10,000 I used to. It's strange because I've lost a lot of money there. I asked my VIP manager, Steve, why my limits were cut, and he said he'd check but nothing changed. They won't let me bet like before.

I looked at my stats and saw I'm down $220k. So, after one good week, they limit how much I can bet. It doesn't seem right to let me lose all this time and then restrict me when I finally win. I understand limiting winners but doing this to someone who's lost a lot feels wrong.

Customer service didn't help, just told me to bet less and brushed me off. Is this how they treat someone who's been loyal and lost over $220k in 4 years? I think it's important you all know how they treat players here. If you start winning, they might just cut you off.

Take care.

OP I understand your worries by the actions of the stake casino but on the other hand, I will like you to see it this way that the casino feel for their customers and  would take every necessary measures to make sure their customers are on the safe side by trying to get in to help minimise their losses. For example, those customers that have recorded loses while playing game's and have not been able to make good wins for themselves. I believe that measures must have been the resolve of the casino to aid cushion their customer base lose effect.

Do not see it as they do not want you to gamble, as long as you still can deposit funds although not much but to some particular limit. I do not see it as bad and I definitely know it could be resolved by peaceful and amicable resolve and engagements.

[NoToKYC]

I can still play casino, so its not about protecting me..

They limited you because of winning a high amount. Casinos often do this.
You can find a new casino on notokyc.com if you are interested in a new one.

[qwertyup23]

Customer service didn't help, just told me to bet less and brushed me off. Is this how they treat someone who's been loyal and lost over $220k in 4 years? I think it's important you all know how they treat players here. If you start winning, they might just cut you off.

Take care.

This was the part that actually caught my attention. In gambling, I don't think there is anything like customer loyalty; a casino will never bend their policy to make sure that a gambler wins. It doesn't really matter how long you have been loyal and gambling in the casino, and it doesn't also matter how much you have lost for the years you have been gambling in the casino. Perhaps there are also other customers that may have lost even a higher amount and have used the casino for more years than you but yet receive the same treatment as you. 

This is seriously alarming- what sells the casino is not the gambling games on itself but the customer service experience that they provide. If they treat their customers like nothing, then why is Stake still considered one of the best casinos out there?

In the past week, I have noticed several threads about Stake regarding encountering some issues either related to payment; or to limiting the accounts of its users. This should really spark a red flag on its users given on how they operate and on how they treat its customers.

Since you were already told by customer support to reduce your bet, I suggest you do so and still stake on your game, or you can make any further inquiries on the stake thread there https://bitcointalk.org/index.php?topic=2072589.0

I do suggest that OP should consider looking for an alternative at this point. Sure, he should try reaching out on its ANN thread in this forum but still, he should not have experience this service to the point that he will contact and message on its board in this forum.

There are hundreds of online gambling platforms that provide a better experience compared to Stake. If I may suggest, then I guess this is the time that you should explore different options now, OP.

[CryptSafe]

I can still play casino, so its not about protecting me..

Hey everyone,

I've been with Stake since 2020 and made it to Diamond level. I've always bet big and never complained, even though I mostly lose. But last week, I finally won. I bet on lots of live sports like soccer in Bundesliga and Premier League, making 20-30 bets with odds from 1.10 to 2.5, and ended up winning about $20k.

But then, I tried to place a $300 bet on a big soccer game and got denied. Suddenly, I can't bet the $1,000 to $10,000 I used to. It's strange because I've lost a lot of money there. I asked my VIP manager, Steve, why my limits were cut, and he said he'd check but nothing changed. They won't let me bet like before.

I looked at my stats and saw I'm down $220k. So, after one good week, they limit how much I can bet. It doesn't seem right to let me lose all this time and then restrict me when I finally win. I understand limiting winners but doing this to someone who's lost a lot feels wrong.

Customer service didn't help, just told me to bet less and brushed me off. Is this how they treat someone who's been loyal and lost over $220k in 4 years? I think it's important you all know how they treat players here. If you start winning, they might just cut you off.

Take care.

OP I understand your worries by the actions of the stake casino but on the other hand, I will like you to see it this way that the casino feel for their customers and  would take every necessary measures to make sure their customers are on the safe side by trying to get in to help minimise their losses. For example, those customers that have recorded loses while playing game's and have not been able to make good wins for themselves. I believe that measures must have been the resolve of the casino to aid cushion their customer base lose effect.

Do not see it as they do not want you to gamble, as long as you still can deposit funds although not much but to some particular limit. I do not see it as bad and I definitely know it could be resolved by peaceful and amicable resolve and engagements.

I understand that you can make your decision yourself but I think the casino just did that to aid minimise the lose and also allowed you to gamble but a limited amount for gambling.

Just accept the decision of the casino with fate and possibly give yourself sometime off from huge amount of gambling and mind you, be careful as I see some post with an invite. You never can tell till you have the experience and by then it might be too late.

[AHOYBRAUSE]

I understand that you can make your decision yourself but I think the casino just did that to aid minimise the lose and also allowed you to gamble but a limited amount for gambling.

Just accept the decision of the casino with fate and possibly give yourself sometime off from huge amount of gambling and mind you, be careful as I see some post with an invite. You never can tell till you have the experience and by then it might be too late.

It's easy to say "just accept this" but actually it's not.
Sure he could just move on but then he would leave behind a highly valuable diamond VIP account.
Just to show you, to reach dimond 1 you must have wagered 25 million $.
It comes with cumstomised benefits, of course increased weekly/monthly bonus and reload, and so on.

So basically you can get lossback, better bonus than anywhere else with this. So nobody would want to start a new journey somewhere else. But OP, if you do want to play somewhere else, you can consider bc.game. Let me refer you and we can share the benefits. 
Stake is a lot cause, once you are limited they will never lift it, speaking from experience.

[danherbias07]

I've never had this kind of problem since I don't go that high. But they do have a thread here in the gambling section where you could get the details on why you cannot bet again on the same sport after winning. Maybe there's a deeper reason behind it rather than accusing them in a rush.
You have both this forum and their customer support and if you have some spare time, you can visit the chat places and maybe ask the moderator to check your inquiry. Sometimes they do help especially to gamblers who will ask nicely. I've been helped by them before when I had queries about something else.

Congratulations on your win though, that's a big one.
The good part about the limitations is you can just enjoy the winnings for now and maybe get some rest or a good time somewhere. It's not like the gambling site will go away. Maybe once the system resets you can bet again.

[CryptSafe]

I understand that you can make your decision yourself but I think the casino just did that to aid minimise the lose and also allowed you to gamble but a limited amount for gambling.

Just accept the decision of the casino with fate and possibly give yourself sometime off from huge amount of gambling and mind you, be careful as I see some post with an invite. You never can tell till you have the experience and by then it might be too late.

It's easy to say "just accept this" but actually it's not.
Sure he could just move on but then he would leave behind a highly valuable diamond VIP account.
Just to show you, to reach dimond 1 you must have wagered 25 million $.
It comes with cumstomised benefits, of course increased weekly/monthly bonus and reload, and so on.

So basically you can get lossback, better bonus than anywhere else with this. So nobody would want to start a new journey somewhere else. But OP, if you do want to play somewhere else, you can consider bc.game. Let me refer you and we can share the benefits. 
Stake is a lot cause, once you are limited they will never lift it, speaking from experience.

Obviously, some casinos just promising what they too can not offer. OP I really understand your situation currently and I think you should look into Metawin.com to see for yourself all the available features on the casino.  I believe you will have a good time with the casino mentioned . Why not give it a try or.

[Assface16678]

I understand that you can make your decision yourself but I think the casino just did that to aid minimise the lose and also allowed you to gamble but a limited amount for gambling.

Just accept the decision of the casino with fate and possibly give yourself sometime off from huge amount of gambling and mind you, be careful as I see some post with an invite. You never can tell till you have the experience and by then it might be too late.

It's easy to say "just accept this" but actually it's not.
Sure he could just move on but then he would leave behind a highly valuable diamond VIP account.
Just to show you, to reach dimond 1 you must have wagered 25 million $.
It comes with cumstomised benefits, of course increased weekly/monthly bonus and reload, and so on.

So basically you can get lossback, better bonus than anywhere else with this. So nobody would want to start a new journey somewhere else. But OP, if you do want to play somewhere else, you can consider bc.game. Let me refer you and we can share the benefits. 
Stake is a lot cause, once you are limited they will never lift it, speaking from experience.

Obviously, some casinos just promising what they too can not offer. OP I really understand your situation currently and I think you should look into Metawin.com to see for yourself all the available features on the casino.  I believe you will have a good time with the casino mentioned . Why not give it a try or.

The thing is that the casino set a sudden rule or restriction for a gambler or a user on their website for many years. It's hard to accept that after all this time or years the gambler spent in betting or doing gambling on that website, they suddenly limited his maximum bet just because he won a huge amount of profit. I see that it is unfair, and of course it is suspicious that even customer service has not taken action about the complaint of the customer. Well, I don't want to judge the casino, but with that movement, it shows that the casino website is a red flag, which means they are not fair to their customers. But yeah, we can't do anything about that issue because they will just negate the complaint and keep their business running, so you can either get out of that website and find another trusted casino website or incur the limited betting amount.

[CryptSafe]

I understand that you can make your decision yourself but I think the casino just did that to aid minimise the lose and also allowed you to gamble but a limited amount for gambling.

Just accept the decision of the casino with fate and possibly give yourself sometime off from huge amount of gambling and mind you, be careful as I see some post with an invite. You never can tell till you have the experience and by then it might be too late.

It's easy to say "just accept this" but actually it's not.
Sure he could just move on but then he would leave behind a highly valuable diamond VIP account.
Just to show you, to reach dimond 1 you must have wagered 25 million $.
It comes with cumstomised benefits, of course increased weekly/monthly bonus and reload, and so on.

So basically you can get lossback, better bonus than anywhere else with this. So nobody would want to start a new journey somewhere else. But OP, if you do want to play somewhere else, you can consider bc.game. Let me refer you and we can share the benefits. 
Stake is a lot cause, once you are limited they will never lift it, speaking from experience.

Obviously, some casinos just promising what they too can not offer. OP I really understand your situation currently and I think you should look into Metawin.com to see for yourself all the available features on the casino.  I believe you will have a good time with the casino mentioned . Why not give it a try or.

The thing is that the casino set a sudden rule or restriction for a gambler or a user on their website for many years. It's hard to accept that after all this time or years the gambler spent in betting or doing gambling on that website, they suddenly limited his maximum bet just because he won a huge amount of profit. I see that it is unfair, and of course it is suspicious that even customer service has not taken action about the complaint of the customer. Well, I don't want to judge the casino, but with that movement, it shows that the casino website is a red flag, which means they are not fair to their customers. But yeah, we can't do anything about that issue because they will just negate the complaint and keep their business running, so you can either get out of that website and find another trusted casino website or incur the limited betting amount.

If you had read thoroughly then you would understand the state of this case. I will not in any way blame the casino for limiting the player to low amount game. Maybe they are taking measures to protect further loss on the side of the players and come to talk of it, stake casino is a well known and reputable casino in the gambling industry so I think with their and stage at which they have attained, intentionally limiting players from big gaming should be the last thing they will be thinking about but from the way OP presented this case here, I felt they are trying to help OP minimise the risk of losing more and nothing more than that.