Stake.com - unethical practices on limitting losing players

[fritvalg]

Hey everyone,

I've been with Stake since 2020 and made it to Diamond level. I've always bet big and never complained, even though I mostly lose. But last week, I finally won. I bet on lots of live sports like soccer in Bundesliga and Premier League, making 20-30 bets with odds from 1.10 to 2.5, and ended up winning about $20k.

But then, I tried to place a $300 bet on a big soccer game and got denied. Suddenly, I can't bet the $1,000 to $10,000 I used to. It's strange because I've lost a lot of money there. I asked my VIP manager, Steve, why my limits were cut, and he said he'd check but nothing changed. They won't let me bet like before.

I looked at my stats and saw I'm down $220k. So, after one good week, they limit how much I can bet. It doesn't seem right to let me lose all this time and then restrict me when I finally win. I understand limiting winners but doing this to someone who's lost a lot feels wrong.

Customer service didn't help, just told me to bet less and brushed me off. Is this how they treat someone who's been loyal and lost over $220k in 4 years? I think it's important you all know how they treat players here. If you start winning, they might just cut you off.

Take care.

[1714838804]

1714838804

[Get-Paid.com]

Unfortunately, they are allowed to make such decisions.
If you want to bet without these limits use a betting agent, and even then do so with a careful investigation of which agent you're using, because even betting agents can steal your funds - for example:

BetInAsia Scam:
https://bitcointalk.org/index.php?topic=5473582.0

Alternatively try having accounts with 9-10 sportsbooks and then this way if one limits you, then you'd be able to place the bet with another.

However, if you truly want to win - getting limited is actually good for you, you mentioned you lost a lot, so maybe it's not worth it for you? 

[zTec]

Stake may be the biggest and best casino, but their sportsbook is not even among the top 100 in the business.
It's strange that such a big casino has a bad sports provider that ruins their reputation. They limited me after playing a total of about 6,000 dollars, and at that moment I was in a small loss. Their customer service replied that there was nothing they could do about it and that it was a matter for their sports provider.
It is obvious that they should change that sports provider or remove the entire sportsbook from the offer because it does not make sense for them to advertise their sportsbook and say that through sports betting you can advance to vip status 3x faster because this is impossible after the rollover limit of only 6,000 dollars.

[Dr.Bitcoin_Strange]

Customer service didn't help, just told me to bet less and brushed me off. Is this how they treat someone who's been loyal and lost over $220k in 4 years? I think it's important you all know how they treat players here. If you start winning, they might just cut you off.

Take care.

This was the part that actually caught my attention. In gambling, I don't think there is anything like customer loyalty; a casino will never bend their policy to make sure that a gambler wins. It doesn't really matter how long you have been loyal and gambling in the casino, and it doesn't also matter how much you have lost for the years you have been gambling in the casino. Perhaps there are also other customers that may have lost even a higher amount and have used the casino for more years than you but yet receive the same treatment as you. 

Since you were already told by customer support to reduce your bet, I suggest you do so and still stake on your game, or you can make any further inquiries on the stake thread there https://bitcointalk.org/index.php?topic=2072589.0

[ryzaadit]

Sportbet issue is always sketchy.

The limitation is always there, even with new account.usually the more rank you have the more limit you will get/have.  Anyway, did you get those limit only on these matches or you don't have a limit on other match. Well, at least happy to see you are winning 20K BANDS.

Take the bright sight, even you got those limit ~xd

[Text]

Winning $20k after a long streak of losses should be a moment of celebration, not frustration. In the world of online gambling, loyalty doesn't always seem to be reciprocated.

Perhaps, consider this recent turn of events on your account in a positive light, protecting you from excessive losses.

You can also review the terms and conditions of the Stake and look for any clauses related to account limitations. They might be maintaining a level playing field, involving restrictions on high-rollers like yourself or those using betting strategies deemed advantageous to the player.

Or maybe it's time to try an alternative or a different sportsbook where fairness is prioritized for you to make a comparison.

[serjent05]

Customer service didn't help, just told me to bet less and brushed me off. Is this how they treat someone who's been loyal and lost over $220k in 4 years? I think it's important you all know how they treat players here. If you start winning, they might just cut you off.

Take care.

This was the part that actually caught my attention. In gambling, I don't think there is anything like customer loyalty; a casino will never bend their policy to make sure that a gambler wins. It doesn't really matter how long you have been loyal and gambling in the casino, and it doesn't also matter how much you have lost for the years you have been gambling in the casino. Perhaps there are also other customers that may have lost even a higher amount and have used the casino for more years than you but yet receive the same treatment as you.

True, casino is a business so they will treat players evenly whether you are loyal to them for decade or just starting up.  They already reward loyal players with their loyalty bonuses like rakeback, monthly bonus, VIP bonuses depending on level, as a Diamond VIP level @OP is already enjoying the fruit of his loyalty but obviously, if some SOP is to be served, they will never check or give favor to those who are with them for a long time and or had lost a huge amount of money., they will treat each player equally.  Sadly it is not news that casino bookies are limiting people when they start winning.  It feels that it is the practice of the bookies to prevent themselves from losing too much.

Since you were already told by customer support to reduce your bet, I suggest you do so and still stake on your game, or you can make any further inquiries on the stake thread there https://bitcointalk.org/index.php?topic=2072589.0

Posting on the official thread may help because it can cater attention of many people who are watching the stake thread. In one way or another, people who are posting on the main thread often time capture the attention of the higher up solving their problem.  Hoping that your limit @OP may be look upon and be reviewed.  

[Wiwo]

Winning $20k after a long streak of losses should be a moment of celebration, not frustration. In the world of online gambling, loyalty doesn't always seem to be reciprocated.

The ops supposed to be celebrating by now and if there is anything to complain about it should be when he places a withdrawal order and he get denied,  and if that happens then we can call out the casino for violation of players' rights,  but in this case you where limited from placing bets which to me is for your own good,  because you already stated how you have lost significantly in the past and if you continue,  you may still lose all the 20k you won on bets.

But now that there is a limit on the account,  you can take that money and have a cool-off timing for a while and wait to get a response from the support when your restrictions have been lifted.

[AB de Royse777]

Alternatively try having accounts with 9-10 sportsbooks and then this way if one limits you, then you'd be able to place the bet with another.

It's a good suggestions but sometimes you will find the same odd provider for more than one sportsbook. In that case, both sportsbooks will limit you. As far as I know, the odd provider limits the clients, not the sportsbook itself.

[Lida93]

$220k lost to gambling alone and that doesn't prick you to have a rethink of quiting or cutting low your bets limit on your own without the casino having to do that for you and all it seems to you is that they are denying you a winning chance. What makes you think you going to start winning money you couldn't win but kept losing all over these years. If I were you I would be thanking Stakes.com for showing concern in my losses history.

I think I admire the situation and actions of stake on this path, IMO I think if all other casinos could create these sorts of limits to constantly losing customers it's gonna save a lot of gamblers from turning compulsive and losing much more more. My opinion though.

[vennali]

Maybe they found some strange betting pattern leading you to wins now(is what they suspect)? maybe your location has changed or VPN that was suspicious. The possibilities are endless when it comes to accusations. I'm not sure but I am on your side, this shouldn't happen to anyone regardless of their betting strategy. Especially since you are diamond level which is incredibly hard to reach for most of the sports bettors here. There should be additional care taken in your situation from their side. You could add more proof here regarding the chats you've had with VIP and that you are being limited to making considerably smaller bets.  Also, better email them regarding the same? Which would be a lot more official than chatting to a VIP host. They might tell you something concrete that way. Good luck and keep us posted.

Edit: Looking back at your post history. It mostly seems to be accusations about one casino/sportsbook or the other. Always start your accusations with some proof at least. To make your claim believable.

[Eternad]

Alternatively try having accounts with 9-10 sportsbooks and then this way if one limits you, then you'd be able to place the bet with another.

However, if you truly want to win - getting limited is actually good for you, you mentioned you lost a lot, so maybe it's not worth it for you?  

This will not work because the bookmaker itself is the one that limiting the players so there’s a high chance that you will limited too on different casino because most of them use same bookmaker in their sportsbook.

But there’s some cases that casino itself is the one that limit players but the rest is bookmaker action. This topic was discussed many times in the past. In the end, Once you got limited or restricted on one casino, You will suffer later on to different casino once you already show the sign of winning frequently because bookmaker track your progress.

Much better to combine local sportbook or the betting agent that you suggest with crypto casino.

[Haunebu]

Damn! Almost all sites operate like this op since they are businesses who are trying to earn money at the expense of gamblers at the end of the day. You should withdraw all of your winnings and move to some other reputed site.

I suggest shifting to Pinnacle because they rarely limit winners which has been proven over the years. They accept crypto, but enforce mandatory KYC.

[Beparanf]

I looked at my stats and saw I'm down $220k. So, after one good week, they limit how much I can bet. It doesn't seem right to let me lose all this time and then restrict me when I finally win. I understand limiting winners but doing this to someone who's lost a lot feels wrong.

Customer service didn't help, just told me to bet less and brushed me off. Is this how they treat someone who's been loyal and lost over $220k in 4 years? I think it's important you all know how they treat players here. If you start winning, they might just cut you off.

Take care.

Maybe they are afraid that you will recover your losses due to your current winning streak which is why they decided to limit already your account before that recovery happened. This account limit happened already to many players that reported here in the forum. Casino needs to protect their business to potential threat like you that already gaining profit consistently.

There’s no known case like this that resolve successfully so far. I suggest to use DEX sportsbook or try to use multiple casino to spread all your bets to avoid being limit if you are on the lucky streak.

[fritvalg]

This is exactly what im talking about. Casinos needs to protect their business - and thats cool.. if i won! Until im (if that would ever happend) breakeven, i can't see why this should happend.

They can start protect their own business, if i ever profit.. but if you lose and they froze you out, then its just not fair game pretty much unfair game man

I looked at my stats and saw I'm down $220k. So, after one good week, they limit how much I can bet. It doesn't seem right to let me lose all this time and then restrict me when I finally win. I understand limiting winners but doing this to someone who's lost a lot feels wrong.

Customer service didn't help, just told me to bet less and brushed me off. Is this how they treat someone who's been loyal and lost over $220k in 4 years? I think it's important you all know how they treat players here. If you start winning, they might just cut you off.

Take care.

Maybe they are afraid that you will recover your losses due to your current winning streak which is why they decided to limit already your account before that recovery happened. This account limit happened already to many players that reported here in the forum. Casino needs to protect their business to potential threat like you that already gaining profit consistently.

There’s no known case like this that resolve successfully so far. I suggest to use DEX sportsbook or try to use multiple casino to spread all your bets to avoid being limit if you are on the lucky streak.

[yahoo62278]

Are you only limited on the 1 sport, or are you limited for all sports? I think royse is right as far as the provider limts you, not the website itsself.

[bitterguy28]

it might seem unfair that they have only limited you when you won it raises questions like why should casinos not limit or restrict players when they are losing as well? it seems as if though they don’t want the player to gain profit which doesn’t make any sense, anyway a casino is not really that concerned with what you do with your money so they don’t care how much you lose but once you win then they are now involved people are saying you should be thankful but tbh the casino is not responsible for my gambling habits and they can do nothing but follow

[Slow death]

From what I see you are not playing for fun, you are playing to make profits and as you lost a lot you started playing to chase losses, as you are in this chase of losses you want to bet a lot because you want to win very quickly, but the casino has its rules to tell you limited and you got angry because it frustrates your plan which in my opinion would only make you lose a lot again, you could look at this limitation as a good thing because that way you won't lose a lot of money and you should even use this limitation to greatly reduce the value of your bets to start making bets for fun because if you continue on the same path you could become addicted to gambling

If you don't see this limitation as something positive in the sense that you won't put a lot of money into bets and consequently won't lose much, then you can use other reliable casinos like sportsbet.io which will allow you to bet with a lot of money and hopefully not lose a lot too, the moment we start chasing losses and we start thinking about very high gains, then it means that the person is already very close to losing themselves, they will be very close to becoming addicted to gambling, and gambling They are not investments, they should not be seen as a means of obtaining profits, because at the end of the day the house always wins

[s0lidus]

From what I see you are not playing for fun, you are playing to make profits and as you lost a lot you started playing to chase losses, as you are in this chase of losses you want to bet a lot because you want to win very quickly, but the casino has its rules to tell you limited and you got angry because it frustrates your plan which in my opinion would only make you lose a lot again, you could look at this limitation as a good thing because that way you won't lose a lot of money and you should even use this limitation to greatly reduce the value of your bets to start making bets for fun because if you continue on the same path you could become addicted to gambling

If you don't see this limitation as something positive in the sense that you won't put a lot of money into bets and consequently won't lose much, then you can use other reliable casinos like sportsbet.io which will allow you to bet with a lot of money and hopefully not lose a lot too, the moment we start chasing losses and we start thinking about very high gains, then it means that the person is already very close to losing themselves, they will be very close to becoming addicted to gambling, and gambling They are not investments, they should not be seen as a means of obtaining profits, because at the end of the day the house always wins

Isn't gambling about trying to win money besides having fun? And I don't see where he's trying to chase his losses. He just want to be able to place big bets like he -according to him- was able to place in the past; he finds it unethical not being able to, which is his right. I think OP also understands that Stake has the right to do whatever they want to do according to their terms. From his own experience he's just giving the community a warning for what can happen. Nothing wrong with that, but a story has two sides and I wonder if Stake told him why he's not able to place bigger bets. There must be a reason, right?


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And I don't think this thread belongs on this board, but rather in Gambling discussion.

[Saint-loup]

Isn't gambling about trying to win money besides having fun? And I don't see where he's trying to chase his losses. He just want to be able to place big bets like he -according to him- was able to place in the past; he finds it unethical not being able to, which is his right. I think OP also understands that Stake has the right to do whatever they want to do according to their terms. From his own experience he's just giving the community a warning for what can happen. Nothing wrong with that, but a story has two sides and I wonder if Stake told him why he's not able to place bigger bets. There must be a reason, right?


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And I don't think this thread belongs on this board, but rather in Gambling discussion.

Or Scam accusations/ Investigations. I'm not sure it's a real scam though but a very unfair and dishonest practice against customers at least. Because if it's true, it would mean that big losers have no chances to recover their losses and must face very hard consequences in their life even if they're just fairly getting few nice winnings after a hard loss or a long losing streak. How anyone could think the game had been fair and honest in such situation?