BC.Game closed my account after some winnings

[holydarkness]

It happened on 2023. I just found the forum now. But I'm still missing my funds and my account is closed. Can you or someone help me? Bc support user seems that vanished.

You made your complaint to their support team only recently too? Not when the situation first arise last year? I am confused. You made nine bets last year, one or a couple of them were marked as a violation by their security team, you got your account locked, and you waited for a year to email their team and to escalate it to the forum?

The forum, I can understand, though it is the biggest crypto forum, some might never heard of it before. But inquiring some details to their support team? Why do you wait for nearly one year, if I may ask?

[1714758403]

1714758403

[twentyon3x]

It happened on 2023. I just found the forum now. But I'm still missing my funds and my account is closed. Can you or someone help me? Bc support user seems that vanished.

You made your complaint to their support team only recently too? Not when the situation first arise last year? I am confused. You made nine bets last year, one or a couple of them were marked as a violation by their security team, you got your account locked, and you waited for a year to email their team and to escalate it to the forum?

The forum, I can understand, though it is the biggest crypto forum, some might never heard of it before. But inquiring some details to their support team? Why do you wait for nearly one year, if I may ask?

No. I'm contacting support since it happened obviously (2023) - why would I wait 1 year to complaint about my funds? I only discovered this forum now and I'm trying it here now.

[holydarkness]

It happened on 2023. I just found the forum now. But I'm still missing my funds and my account is closed. Can you or someone help me? Bc support user seems that vanished.

You made your complaint to their support team only recently too? Not when the situation first arise last year? I am confused. You made nine bets last year, one or a couple of them were marked as a violation by their security team, you got your account locked, and you waited for a year to email their team and to escalate it to the forum?

The forum, I can understand, though it is the biggest crypto forum, some might never heard of it before. But inquiring some details to their support team? Why do you wait for nearly one year, if I may ask?

No. I'm contacting support since it happened obviously (2023) - why would I wait 1 year to complaint about my funds? I only discovered this forum now and I'm trying it here now.

Ok, umm... I feel like a fool, but to further clarify, you made a complain when it happened, in 2023, got an answer, and when you discovered this forum, you reached to their support team again to see if their decision changed and the likes? Or... what?

[twentyon3x]

It happened on 2023. I just found the forum now. But I'm still missing my funds and my account is closed. Can you or someone help me? Bc support user seems that vanished.

You made your complaint to their support team only recently too? Not when the situation first arise last year? I am confused. You made nine bets last year, one or a couple of them were marked as a violation by their security team, you got your account locked, and you waited for a year to email their team and to escalate it to the forum?

The forum, I can understand, though it is the biggest crypto forum, some might never heard of it before. But inquiring some details to their support team? Why do you wait for nearly one year, if I may ask?

No. I'm contacting support since it happened obviously (2023) - why would I wait 1 year to complaint about my funds? I only discovered this forum now and I'm trying it here now.

Ok, umm... I feel like a fool, but to further clarify, you made a complain when it happened, in 2023, got an answer, and when you discovered this forum, you reached to their support team again to see if their decision changed and the likes? Or... what?

wtf? from time to time I contact them through email and live chat.... how would you deduct that? what sense would it make only contacting them over 1 year? Any updates?

[holydarkness]

Ok, umm... I feel like a fool, but to further clarify, you made a complain when it happened, in 2023, got an answer, and when you discovered this forum, you reached to their support team again to see if their decision changed and the likes? Or... what?

wtf? from time to time I contact them through email and live chat.... how would you deduct that? what sense would it make only contacting them over 1 year? Any updates?

From the screenshot you provided, it shown as from 29th of February, this year, a couple of weeks ago, and not from last year. 29th of February only happened on a leap year, which the closest to an event occured last year will be this year, so it's safe to assume that email was not an old screenshot from last year. So I assumed you only reached to them recently.

So, you're contacting them from time to time, inquiring about the same issue?

[twentyon3x]

Ok, umm... I feel like a fool, but to further clarify, you made a complain when it happened, in 2023, got an answer, and when you discovered this forum, you reached to their support team again to see if their decision changed and the likes? Or... what?

wtf? from time to time I contact them through email and live chat.... how would you deduct that? what sense would it make only contacting them over 1 year? Any updates?

From the screenshot you provided, it shown as from 29th of February, this year, a couple of weeks ago, and not from last year. 29th of February only happened on a leap year, which the closest to an event occured last year will be this year, so it's safe to assume that email was not an old screenshot from last year. So I assumed you only reached to them recently.

So, you're contacting them from time to time, inquiring about the same issue?

Yes, obviously I do. Anything wrong with it? they don't even explain properly what happened wrong, why should I forget about my funds?

@Bc.game support can you answer any of my questions please?

...

[holydarkness]

[...]

So, you're contacting them from time to time, inquiring about the same issue?

Yes, obviously I do. Anything wrong with it? they don't even explain properly what happened wrong, why should I forget about my funds?

Nothing wrong with it, clearly. I was just torn between the two possible situation, whether [1] you send them an email asking about your situation only recently, of which I then wondered why now instead of back then or [2] they have an extraordinary patience to answer repetitive email asking about same thing over and over [no offense intended], as one or two casino will quite likely asked you to stop asking them the same thing over and over, that they'll reach you when and/or if they come to a decision.

BC.Game Support, I would much prefer if we can see the betting history, I will ask you once again to provide that, as OP has given his consent [in writing] that it is OK to provide that piece of information. Nonetheless, I understand that --according to your database-- OP is in overall profit? May we know how much he actually profited from your platform?

For this one, OP, I believe you can also provide that. How much have you deposited and withdrawn from their platform?

[twentyon3x]

Unfortunatly I haven't the sum, I was playing in some different casinos and it is hard to me to know how much profit/loss on each of it.
I remember that I got around $2000 stuck on BC.Game.

Their support do not bother being contacted once a month or once a day as they always take days to answer, and every answer is exactly the same no matter what I ask.

Accordingly to other similiar topics I found, in case you conclude to help me, my USDT ERC-20 address is: 0xda0b299265861C2B5BAFCBeA0Eef0EFd3eBa12C9

If it doesn't get solved here I'm creating a complaint on AskGamblers as recommended through PM recently.

[twentyon3x]

BC.Game Support, could you assist in resolving this matter?

[holydarkness]

Unfortunatly I haven't the sum, I was playing in some different casinos and it is hard to me to know how much profit/loss on each of it.
I remember that I got around $2000 stuck on BC.Game.

Their support do not bother being contacted once a month or once a day as they always take days to answer, and every answer is exactly the same no matter what I ask.

Accordingly to other similiar topics I found, in case you conclude to help me, my USDT ERC-20 address is: 0xda0b299265861C2B5BAFCBeA0Eef0EFd3eBa12C9

If it doesn't get solved here I'm creating a complaint on AskGamblers as recommended through PM recently.

You don't remember how much you deposited and withdrawn from their platform? Wasn't this information readily available on the Blockchain of your depositing and withdrawing address? The address you give us is a clean address, it doesn't store any of those information

[twentyon3x]

If necessary, I can search through old emails to see if I can locate it. However, I'm unclear on how crucial this is for resolving the case. Could you please clarify its significance?

I feel like they no longer care about my case. By the end of today, I plan to file a complaint on AskGamblers to try and hold them accountable for their actions and protect others from a similar experience.

OP is in overall profit? May we know how much he actually profited from your platform?

What is the point on that?

BC Game Support can you update this thread? You have several questions for answer please.

[holydarkness]

If necessary, I can search through old emails to see if I can locate it. However, I'm unclear on how crucial this is for resolving the case. Could you please clarify its significance?

[...]

I was just trying to determine how accurate the situation and the total fund being involved here, how much you deposited and how much you already withdrawn, and at the same time, how accurate their claim that you're in overall profit is.

OP is in overall profit? May we know how much he actually profited from your platform?

What is the point on that?

[...]

Upon violation, when a user already in overall profit, casinos are frequently will not return the user's balance, it'll be used to cover their loses from the violation the user did. However, when what the user already withdrawn is less than what they deposited, the casino will return half or all of the fund to match this deposit [returning the original deposit] as they have no intention of robbing the said user's right of fund, only preventing them to do further abuse.

[twentyon3x]

Got it, but it is irrelevant since all my bets were legit and clean.

I'm still waiting for BC Support... what a disgrace.

[holydarkness]

Got it, but it is irrelevant since all my bets were legit and clean.

I'm still waiting for BC Support... what a disgrace.

Actually... the bets were not legit and clean, according to this post, and that the one made the ruling --at least the way I understand it-- was their sportsbook provider. Namely, the one conducting the investigation was the sportsbook provider and they are complying to the findings made by the sportsbook provider.

[twentyon3x]

Got it, but it is irrelevant since all my bets were legit and clean.

I'm still waiting for BC Support... what a disgrace.

Actually... the bets were not legit and clean, according to this post, and that the one made the ruling --at least the way I understand it-- was their sportsbook provider. Namely, the one conducting the investigation was the sportsbook provider and they are complying to the findings made by the sportsbook provider.

Is it unreasonable to seek a clearer explanation along with supporting evidence? Even after requesting the betting history, they chose to ignore it. What if their refusal to provide this information indicates their lack of credibility, potentially confirming my suspicions of a scam?

[holydarkness]

Actually... the bets were not legit and clean, according to this post, and that the one made the ruling --at least the way I understand it-- was their sportsbook provider. Namely, the one conducting the investigation was the sportsbook provider and they are complying to the findings made by the sportsbook provider.

Is it unreasonable to seek a clearer explanation along with supporting evidence? Even after requesting the betting history, they chose to ignore it. What if their refusal to provide this information indicates their lack of credibility, potentially confirming my suspicions of a scam?

I have to say that, yes, it might point to something suspicious, but maybe they're trying to adhere to their user's privacy policy. I think [based from other thread] they're trying a new approach to protect their user's sensitive information as best as they can, although the evidence they have might be helpful for them to validate their decision.

Nonetheless, coming back to your situation, I gave it another spin and it came to my awareness that you're betting on minor league [as per BC's explanation] and it happened about one year ago. As such, even if they provide the betting history here, we might be unable to track the validity of their accusation --prohibited techniques, which I assume will be late betting, value betting, odds manipulation, arbing, and the likes-- due to the less-than-popular nature of the matches of which you placed your bets, that made it most likely hard to find the record to validate or invalidate their counter-accusation.

In the past, I and other members of the forum help invalidated a counter-accusation by a casino of late betting, but that's done on a major league, and within days of the match, of which we still need to find a way to get the record to match it with the accusation. I honestly don't think we can replicate the investigation with minor league, happened about a year ago.

As such, do you perhaps want to consider CG? They probably have more ways than what we have in our arsenal to check past matches and investigate the allegation. Not to mention that due to the nature of the evidence provided on CG --where sensitive info can be set as private, for the participating parties only-- BC probably more than willing to cooperate and provide your betting history.

[twentyon3x]

We're surrounded by uncertainties.

It's crucial for them to provide clarity on the situation and present the betting history. Despite my repeated attempts through emails and chats to obtain my betting history, I've been consistently ignored for nearly a year now. This blatant disregard feels like a scam.

My advice: steer clear of this platform.

Has BC.Game Support already concluded this case with the provided response?

Thanks for posting about your issue here.

OP's account was restricted due to questionable live betting patterns in minor events. It was observed that the player exploited fluctuations in the live betting market, consistently placing bets at advantageous odds. Specifically, the player targeted these odds and displayed abnormal betting behavior, leading to the cancellation of bets related to women's handball events and other small markets in baseball and basketball.

After a thorough review in collaboration with our sports betting provider, we decided to close the player's account due to this activity. Despite the account closure, the player managed to achieve an overall profit.

It is important to note that this activity occurred back in June of last year, and since then, we have made improvements to our live market odds, feeds, and processes to better prevent such abuse.

Will they refuse to furnish me with the requested information, such as deposit history and additional evidence? Should I also consider posting about this matter on AnonymousGamblers and CasinoGuro forums?
I've sent another request to BC.Game Support (via PM) for the bet and transaction history, just to ensure clarity on my intentions.

[holydarkness]

Has BC.Game Support already concluded this case with the provided response?

Thanks for posting about your issue here.

OP's account was restricted due to questionable live betting patterns in minor events. It was observed that the player exploited fluctuations in the live betting market, consistently placing bets at advantageous odds. Specifically, the player targeted these odds and displayed abnormal betting behavior, leading to the cancellation of bets related to women's handball events and other small markets in baseball and basketball.

After a thorough review in collaboration with our sports betting provider, we decided to close the player's account due to this activity. Despite the account closure, the player managed to achieve an overall profit.

It is important to note that this activity occurred back in June of last year, and since then, we have made improvements to our live market odds, feeds, and processes to better prevent such abuse.

Will they refuse to furnish me with the requested information, such as deposit history and additional evidence? Should I also consider posting about this matter on AnonymousGamblers and CasinoGuro forums?
I've sent another request to BC.Game Support (via PM) for the bet and transaction history, just to ensure clarity on my intentions.

Not sure if they allow to receive PM from newbies [nor if the sender got notified by forum's system if their PM gets bumped]. I'll advise you to post a complain on CG, not make a thread on their forum, as it'll contribute to a bigger possibility of your situation get resolved.

Once you submitted that complain, I'll try to urge their team to look into it and address it. Hopefully, you'll be able to get a resolution with this method.

[twentyon3x]

Thanks, I sent them another message. I don't see what is the advantage of creating another complaint in another platform. If they could help, maybe they would help here.

In my opinion it is a bit of disrespect not providing the bet history neither giving any further info about my case. Tomorrow I'll create a CG case then if I don't hear from them.

[holydarkness]

Thanks, I sent them another message. I don't see what is the advantage of creating another complaint in another platform. If they could help, maybe they would help here.

In my opinion it is a bit of disrespect not providing the bet history neither giving any further info about my case. Tomorrow I'll create a CG case then if I don't hear from them.

If they do not allow messages from newbie, your PM will just bumped off. I'll try to notify them [in case I am right and they prefer to not accept messages from newbie], once you made your complaint on CG. As for how will it be different from creating another complaint on another plaform and the advantage of it, I've outlined on five posts above this one, on post #40.