Mexc wont unfreeze my account

[Heyui67]

I have lost my phone two days ago

I contacted mexc to secure my account

They froze my account..I managed to get back

Email and sim card they asked to many requests which answered now they ask to tell all holdings Tokens how can I do that ..i uploaded Id selfie still insisnt not to unfreeze account. Is this fraud This is not helping at all

[Oshosondy]

You need to know your login details and also have your 2FA secret code. This would have helped you not to go through this inconvenience time.

Know that they are protecting your account. Give them all necessary details they need.

[BitMaxz]

I used Mexc before I didn't have any bad experiences using them but the problem is most of the assets listed there are shitcoins.
And honestly, I don't trust this exchange but you don't have any other option but to wait for their response if they are going to unfreeze your account. Since you already sent your personal information for KYC maybe it takes time before they verify that you are the real owner of that account.

[Potato Chips]

Sounds like typical security checks to me.

About listing all cryptocurrencies in your account, can you try to negotiate if naming most of them would be enough? IIRC, mexc isn't the first one to ask for a similar thing during account recovery but from the ones i've seen, a rough estimation is typically enough. I'm guessing you have a lot of different cryptos?

[khaled0111]

Why did you create this scam accusation thread since it is you who asked them to secure your account / freeze it in first place?
They are doing what you asked them to do and you can't blame them for that.
You asked them to lock your account and they did it. Now, you are trying to gain access to your account so you need to provide enough evidence to prove you are the real owner.

[decodx]

This is not justified for a scam accusation, but a normal security practice to protect your account. It is not their fault that you were unable to protect your personal data and belongings. All that is left for you now is to cooperate with their customer support and give them all the information they ask you to recover your account.

[logfiles]

They are trying to prove if you are the real owner of the account. Imagine a stranger claims that they lost a phone and therefore 2FA should be disabled, and then he starts claiming to be the owner of your account. If mexc's security check is weak, they may end up handing over the account to the wrong person thereby, leading to loss of funds?

What would you do in this case. I am pretty sure you would be made as hell and would still call them scammers.

[Davidvictorson]

Email and sim card they asked to many requests which answered now they ask to tell all holdings Tokens how can I do that ..i uploaded Id selfie still insisnt not to unfreeze account. Is this fraud This is not helping at all

It doesn't look like fraud to me. The problem could be that you are not asking the right question.

I think your direct question to the community should be how should you give them the information to all your holding tokens as you mentioned above like a snapshot of it. To answer, you can do this if you can do this if you can log into your account.

[rat03gopoh]

You should feel relieved if the verification process stops at that step, their policy for recovering frozen accounts will even ask you to prepare a police report (if they categorize this freeze as login credential theft).

You must provide proof of police acceptance of the case within 48 hours of submitting the supporting documents. If you fail to provide the appropriate proof, MEXC will unfreeze the frozen assets or accounts as appropriate.

[Heyui67]

Every time I see stupid comments

Not helping to solve issue fk you and fuk mexc

[rat03gopoh]

^^
What you need to know, there are no Mexc representatives here, no one will unlock your account with privileges. Their platform, their rules (even if you think it's unfair). You have to get used to it.
So cry somewhere else. fvck off

[Rikafip]

Not helping to solve issue fk you and fuk mexc

And what exactly are you expecting from us, since Mexc doesn't have their official thread here? All that we can tell you is to be more patient as things like this takes more time than 2 days to sort out, and that you should be more careful with your phone.

By the way, your topic is in the wrong section as no one actually scammed you.

[albon]

Every time I see stupid comments

Not helping to solve issue fk you and fuk mexc

Please be polite. I understand how upset you are with this platform, but the members here are trying to clarify that they are not scamming you. They are only implementing your request to secure your account, and the members are also trying to help you as much as they can with their knowledge of the MEXC platform and what you can do to resolve your issue. However, resolving your issue falls on the support team of the MEXC platform. If you cannot provide all the requested documents and follow their instructions, no one here can help.

This centralized platform has its own terms of service, and they have the right to investigate any matter and take action against you or any client according to the regulations, even without prior notice. So, if you open a support ticket, you must wait patiently and do not try to open multiple tickets; you can also contact them on their social media accounts and attach your ticket number to them so that they can expedite the process of reviewing your ticket and assist you as quickly as possible. They've taken these actions based on your request to ensure that you're the rightful owner of the account, and if you provide proof of ownership and legitimate holdings, they'll unfreeze your account.

[PX-Z]

Every time I see stupid comments

Not helping to solve issue fk you and fuk mexc

Eh, what do you want to hear? You ask them, they did they have been told. So what are the steps you already made that they require you to answer. The asking of number of tokens or holding is pretty normal you can just tell the estimates and tell them that you don't remember the specifics. This is i expect that you knew the login details of your account so they won't be suspicious to you as impersonator.

[tabas]

Every time I see stupid comments

Not helping to solve issue fk you and fuk mexc

Honestly, no one can help you out with your concern here but everyone who's looking into your case concerning your situation will just give the idea on how they've gone through with the same situation if ever they've met that before. Sorry about that OP but since you've sent your details to them and you've asked them to block your account due to unforeseen situation of losing your phone. Didn't they give any next procedure on what you should do aside from waiting and verifying everything that it is the actual you have requested to block your account and now trying to unblock it as the situation becomes neutral again. Another thing is you should have your credentials recorded somewhere else so you can basically back it up when the same situation happens since it's just going to require you your login details and if activated, your 2FA.

[348Judah]

I have lost my phone two days ago

I contacted mexc to secure my account

They froze my account..I managed to get back

Email and sim card they asked to many requests which answered now they ask to tell all holdings Tokens how can I do that ..i uploaded Id selfie still insisnt not to unfreeze account. Is this fraud This is not helping at all

You lost your phone shouldn't denied you access to your account, if you're the actual bearer of the account then you should first go and do a sim card welcome back, from there you could receive any login confirmation request to your exchange account through the sim card or via your email address, but contacting them without anything to show ownership could be at risk on them as well, you may have a twin brother that you both look alike and want to steal from you or even someone else you don't know and have a resemblance like you, so don't expect sending them selfie solved anything in trying to verify ownership of account.

[decodx]

Every time I see stupid comments

Are the comments stupid? Really? All of them? That makes you the only one smart here. Considering your situation with Mexc, do you really feel smart? Perhaps there's room for learning on all sides.

Not helping to solve issue fk you and fuk mexc

Fuck you too, buddy! 

[goldkingcoiner]

I have lost my phone two days ago

I contacted mexc to secure my account

They froze my account..I managed to get back

Email and sim card they asked to many requests which answered now they ask to tell all holdings Tokens how can I do that ..i uploaded Id selfie still insisnt not to unfreeze account. Is this fraud This is not helping at all

That does not sound like a scam because you were the one who told Mexc to freeze your account and now you cannot back up the claim that that account belongs to you. You really put yourself into a pickle here... The only way out is to think of another way to prove that that account belongs to you. Maybe find you phone, if possible.

So no, it is not fraud. But you will have to comply with doing the KYC and AML procedure.

If english is not your first language and you seek assistance, we have local boards with people who can help you out with your issue.

[Martingaleboy]

i had the same problem before you just have to say what coins you had or the ones you used the most
it will be easy to answer
i didnt remember what coins i had when i lost my phone but i just said i used mostly to swap this token THEN THEY ASKED ME FOR A VIDEO SELFIE WITH THE DATE   and they unfreezed the account in few hours

but if you are talking to the customer support in this attitude then you are just making it hard for yourself



and honestly everyone who answered here is with a signature ADS and almost saying the same this Forum became a joke honestly because of this Signatures farmers
No wonder why Bitcointalk dropped in search results and the traffic is indecline the content is trash

[logfiles]

To what extent? I've been told contracts have been ruled unenforceable if one party can unilaterally modify terms to their sole benefit in bad faith. Certainly they have the right to do what you said but if any violations were found they SHOULD have to provide proof, no?

So you just registered your account today just to respond to @albon 
Are you the same person as OP, or you have some other hidden agenda we don't know about? Because, to me it all seems personal.