Kiosk took $40K in Aug-Sept 2022

[SlicTok]

   
Christian (Bitcoin Depot)
Jan 20, 2021, 16:28 EST


Hi there,

Thank you for being a valued Bitcoin Depot customer. We're reaching out to gather information from you regarding your activity with the Bitcoin Depot machines.

Because of your high transaction activity, we need to obtain Source of Funds documentation from you in order to ensure that you have the funds available to transact at this elevated level. Your account has been frozen, please provide this information for review so that we may reopen your account.

This documentation can be a bank statement, paystubs, or stock portfolio (or another appropriate financial document) that states you have adequate funds to transact at a high level. We need a financial statement for the months of your highest activity on our platform (August & September) that shows your income or investments adequately matches or explains your activity on our platform.

Please feel free to attach this documentation to your response to this email, or feel free to give us a call back at 678-961-0140 if you need further clarification. Please feel free to white out sensitive information such as account numbers, sensitive transactions, or social security numbers, but please leave the official letterhead, your name and address, and transaction amounts visible on the document(s) you send over.

In addition to your Source of Funds documentation, please include your reason for purchasing the Bitcoin.

Your account will remain frozen until we can verify this information. If you don't wish to provide this information and want to leave your account frozen, please reply to this email. We will continue to try to contact you to resolve this issue.

Thank you for your continued patience and cooperation!

Thanks,
Bitcoin Depot

Now they still can’t let ne into my wallet? Or did I even have a bit coin wallet? But still have paper receipts from Kiosk where I deposited the cash in Chico, Ca

[SamReomo]

Now they still can’t let ne into my wallet? Or did I even have a bit coin wallet? But still have paper receipts from Kiosk where I deposited the cash in Chico, Ca

That's a procedure named as KYC and most sites need KYC verification from the customers. Just send them your KYC information if you don't hesitate much about privacy and after checking your documents and verifying those, they might end up releasing your funds.

Bitcoin depot is the largest operator of crypto ATMs, and if you have your funds with them then you can get those funds by sending them your documents. As far as I believe, they are reliable but to be honest I have never tried them myself. So do what they asked for and they might unfreeze your funds.

[Cricktor]

Christian (Bitcoin Depot)
Jan 20, 2021, 16:28 EST

Is this a typo? That's now more than three years ago and you post it now? Why now and not then? And how does it rely with your period in your thread title which you locate in 2022? Am I the only one to be confused?

And how about using proper BBcode to encapsule text you quote from other sources? You should've used


[quote author="Christian (Bitcoin Depot)"]
Jan 20, 2021, 16:28 EST

Hi there,

Thank you for being a valued Bitcoin Depot customer. We're reaching out to gather information from you regarding your activity with the Bitcoin Depot machines.
...
Thank you for your continued patience and cooperation!

Thanks,
Bitcoin Depot
[/quote]

to get a clearly distinguishable quote from your own written words:

Jan 20, 2021, 16:28 EST

Hi there,

Thank you for being a valued Bitcoin Depot customer. We're reaching out to gather information from you regarding your activity with the Bitcoin Depot machines.
...
Thank you for your continued patience and cooperation!

Thanks,
Bitcoin Depot

[hugeblack]

This procedure is normal, especially since they only asked you for the source of the funds and not for you to make more deposits or any fraudulent behavior. Has your account activity in the recent period been different from the normal account behavior?

That's a procedure named as KYC and most sites need KYC verification from the customers. Just send them your KYC information if you don't hesitate much about privacy and after checking your documents and verifying those, they might end up releasing your funds.

In fact, it is an AML (Anti-money laundering) procedure, the purpose of which is to verify that your account is not being used for illegal activities such as money laundering, and it occurs when you engage in low activity. For example, you have had an account in Coinbase for years and have been depositing and withdrawing about 3,000 dollars per month for several years, and suddenly your account appears by receiving average payments of $300,000 per month, which is not in line with the average wage increase, your account is frozen and a source of funds is requested from you.

[tabas]

That's a lot that you're purchasing on a single blow and that's why you're subjected to KYC. As much as we are welcoming these centralized markets and exchanges, with this kind of situation, they're even going to take actions and will ask you for further documentation because they want to but they have to comply with the regulation that's been set to them by the government. You have to provide what they're asking from you, otherwise if you don't want to then just try to ask them to do a refund with that deposit since you are holding the receipt from where you've deposited it which was their kiosk.

[knowngunman]

Is this a typo? That's now more than three years ago and you post it now? Why now and not then? And how does it rely with your period in your thread title which you locate in 2022? Am I the only one to be confused?

And how about using proper BBcode to encapsule text you quote from other sources? You should've used

I also noticed the discrepancies in the thread. The months and years did not align but I assumed it to be typo from op. The email look genuine and you could see the differences in grammatical construction where op uses his own language. Perhaps, the incident happened in 2021 but he just discovered about this forum recently after several attempts to resolve the issue with them probably because the account is newly created and this is his first post.

Not using the proper qoute is a typical behavior of newbie. He doesn't seem to know much about the forum yet. Op, I can imagine how frustrated things like this could be but you don't have any other choice now than to provide them with your documents to be KYCed unless you are ready to forfeit your coin. You should have read their terms and policies earlier before using their platform. The big thing here is not about submitting your documents, it's about meeting their standards/requirements to be accepted.