Rollbit locked/pending withdrawals

[Maxkej]

Hi guys!

Ive been a loyal Rollbit player for around +2years. I have wagered around 125k US dollars. I have never had any issues with withdrawals or deposits on the site. Yesterday I hit a big win (not going to lie it’s life changing) and now have to submit my KYC. Apperently Belgium has been added to the strict list recently. So I’m not able to submit my Belgian ID..

I never used a VPN and I always could log in and use the site without any problems. Some providers where restricted but i could use around 75% of the website.

I always loved Rollbit and the community around it, I’ve seen people with the same issues that got their withdrawal but after it their account got suspended, if that’s the only way i have to take it ofcourse..

Anyone had the same issue or knows a way to resolve this?

Please only friendly replies

Have a nice day!

[1714295757]

1714295757

[1714295757]

1714295757

[1714295757]

1714295757

[Z390]

Hi guys!

Apperently Belgium has been added to the strict list recently. So I’m not able to submit my Belgian ID.

Have a nice day!

What are you trying to prove here? Can you be more clearer? What new strict have Belgium added to the list?

We are not small boy on here, when matters get to this level you need to be more clearer on every details you trying to provide.

There shouldn't be a new law that will stop you from providing your proof of identity, this is the only way this problem can be solved and thats why I want you to be more realistic.

What is stopping you from providing that ID?
I use Rollbit and when it comes to submitting my ID I never have any problem, if you aren't submitting yours then there will surely be a problem, it gets no simpler than this obviously.

Forget the VPN thing, I believe thats not the problem, even if you are using VPN and you hit a jackpot, all they still need is your identity, thats all, do not play with ToS of online casinos, especially the big players in this space, no proof of identity, no withdrawal.

[CryptSafe]

Hi guys!

Ive been a loyal Rollbit player for around +2years. I have wagered around 125k US dollars. I have never had any issues with withdrawals or deposits on the site. Yesterday I hit a big win (not going to lie it’s life changing) and now have to submit my KYC. Apperently Belgium has been added to the strict list recently. So I’m not able to submit my Belgian ID..

I never used a VPN and I always could log in and use the site without any problems. Some providers where restricted but i could use around 75% of the website.

I always loved Rollbit and the community around it, I’ve seen people with the same issues that got their withdrawal but after it their account got suspended, if that’s the only way i have to take it ofcourse..

Anyone had the same issue or knows a way to resolve this?

Please only friendly replies

Have a nice day!

At first I would like to welcome you to bitcointalk platform. You are definitely in the largest Crypto platform and I believe you would enjoy your stay here. I have long known Rollbit to be a good and well known reputable casino here.

For your information, here is Rollbit announcement thread. https://bitcointalk.org/index.php?topic=5326640.0,  and here is their representative profile link, https://bitcointalk.org/index.php?action=profile;u=3067300.
You can reach out to them for every necessary assistance you need to help you get your funds from the casino. I believe their representative could hear you out and act accordingly to see how your case would be resolved.

Lastly,  this is not the right board for this . You can move this topic here https://bitcointalk.org/index.php?board=83.0 and also do well to present evidence of your account with wins as facts at hand so you could get your desired attention.

[myysy]

I use Rollbit and when it comes to submitting my ID I never have any problem, if you aren't submitting yours then there will surely be a problem, it gets no simpler than this obviously.

You misunderstood his problem. The problem is not that he can´t provide an ID document. The problem
is that he has been playing from a restricted country (Belgium).

Rollbit will notice this as soon as he uploads a scan of his ID document.

[btc_angela]

Hi guys!

Ive been a loyal Rollbit player for around +2years. I have wagered around 125k US dollars. I have never had any issues with withdrawals or deposits on the site. Yesterday I hit a big win (not going to lie it’s life changing) and now have to submit my KYC. Apperently Belgium has been added to the strict list recently. So I’m not able to submit my Belgian ID..

I never used a VPN and I always could log in and use the site without any problems. Some providers where restricted but i could use around 75% of the website.

I always loved Rollbit and the community around it, I’ve seen people with the same issues that got their withdrawal but after it their account got suspended, if that’s the only way i have to take it ofcourse..

Anyone had the same issue or knows a way to resolve this?

Please only friendly replies

Have a nice day!

Ouch, yeah, it seems that you country is on their restricted list already,

You are not allowed to register and play on Rollbit if you are a resident of:

Aruba

Australia

Belgium

https://help.rollbit.com/en/articles/6176539-restricted-countries

And according to them,

We reserve the right to refuse customers from any other country over and above the aforementioned jurisdictions at our own discretion.

I guess the best recourse is to talk to their official support from the community and see how it goes for you.

[sokani]

You are not allowed to register and play on Rollbit if you are a resident of:

Aruba, Australia, Belgium, Bonaire, Curacao, Cyprus, Denmark, Estonia, France, Germany, Hungary, Iran, Iraq, Italy, Netherlands, North Korea, Saba, Slovakia, Spain, St Maarten, Statia, Turkey, Ukraine, United Arab Emirates, U.S.A or the U.S.A dependencies, United Kingdom.

We reserve the right to refuse customers from any other country over and above the aforementioned jurisdictions at our own discretion.

Before signing up on any gambling platform, you're supposed to go through the TOS and check if your country is among the restricted countries and if at any point some countries were added, I want to believe rollbit also sent mails concerning the new update to their customers. So I don't know if you weren't planning on withdrawing your funds for not taking such an important update into considerations. According to the information on rollbit's website, Belgium is among the restricted countries. They'll certainly use this against you and I doubt if you'll have any luck withdrawing your winning.

[Gozie51]

This is unfortunate story. If you have neglected an information concerning restrictions as listed by a casino whether old or new countries are added, you just have to avoid it if your country is among those restricted because of course they will disable the country on their server, maybe I'm thinking that is why you have not been able to upload your ID. So I think this has to be a personal issue and you can direct it to their support and representative as the link was sent above.

[Zadicar]

You are not allowed to register and play on Rollbit if you are a resident of:

Aruba, Australia, Belgium, Bonaire, Curacao, Cyprus, Denmark, Estonia, France, Germany, Hungary, Iran, Iraq, Italy, Netherlands, North Korea, Saba, Slovakia, Spain, St Maarten, Statia, Turkey, Ukraine, United Arab Emirates, U.S.A or the U.S.A dependencies, United Kingdom.

We reserve the right to refuse customers from any other country over and above the aforementioned jurisdictions at our own discretion.

Before signing up on any gambling platform, you're supposed to go through the TOS and check if your country is among the restricted countries and if at any point some countries were added, I want to believe rollbit also sent mails concerning the new update to their customers. So I don't know if you weren't planning on withdrawing your funds for not taking such an important update into considerations. According to the information on rollbit's website, Belgium is among the restricted countries. They'll certainly use this against you and I doubt if you'll have any luck withdrawing your winning.

We dont know on when that terms and conditions had put up Belgium or really just that a long time in their TOS and OP didnt able to notice it out since he hadnt been able to win up a significant amount but only this time? If he wasnt been able to face up some issues back in the past despite on wagering huge money in overall since $100k isnt a small amount to begin with on the money you have spending on the site.
If ever you would be hitting up a life changing amount then im not shocked that there would really be some issues be thrown out.Im not saying that Rollbit is doing some shady things
but we dont really know if their TOS has been recently updated and op missed that or its been long time its there and op missed out on reading it on the first place?

[Beparanf]

Hi guys!

Apperently Belgium has been added to the strict list recently. So I’m not able to submit my Belgian ID.

Have a nice day!

What are you trying to prove here? Can you be more clearer? What new strict have Belgium added to the list?

We are not small boy on here, when matters get to this level you need to be more clearer on every details you trying to provide.

There shouldn't be a new law that will stop you from providing your proof of identity, this is the only way this problem can be solved and thats why I want you to be more realistic.

What is stopping you from providing that ID?

It’s not about how he didn’t want to submit an ID but his country is recently added as restricted country on Rollbit that makes him not qualified to do KYC. The OP doesn’t have any problem to provide KYC when his country is not restricted.

Hi guys!

Ive been a loyal Rollbit player for around +2years. I have wagered around 125k US dollars. I have never had any issues with withdrawals or deposits on the site. Yesterday I hit a big win (not going to lie it’s life changing) and now have to submit my KYC. Apperently Belgium has been added to the strict list recently. So I’m not able to submit my Belgian ID..

Do you have any screenshots of the original ToS that doesn’t include Belgium on the restricted country when you register? This is your only way to redeem yourself because some casino doesn’t block the IP of restricted country which is why you need to pay attention on the ToS before you play.

@Rollbit Razer can you verify what the OP statement is correct? Does the Belgium country is recently added on restricted country on your casino? If yes I think this issue should be reconsidered since you probably didn’t send a formal notification via email or other means to notify affected user.

[CryptSafe]

I use Rollbit and when it comes to submitting my ID I never have any problem, if you aren't submitting yours then there will surely be a problem, it gets no simpler than this obviously.

You misunderstood his problem. The problem is not that he can´t provide an ID document. The problem
is that he has been playing from a restricted country (Belgium).

Rollbit will notice this as soon as he uploads a scan of his ID document.

From what I could decipher from OP complaints is that OP said they added Belgium to their restricted nations recently why did OP not contact them immediately for withdrawal as I believe there would be some form of soft landing for OP as the term's and conditions of service was updated newly atleast it would have been okay and considerable by the casino  to help OP make fast and easy withdrawal but delaying it to this moment after winning big may make he casino not ready to help OP out as he might be tagged cheating from a prohibited nation through VPN.
Anyways, let us wait and see how  the representative here responds to  to the casino takes up the case to the casino.

[xLays]

Hi guys!

Ive been a loyal Rollbit player for around +2years. I have wagered around 125k US dollars. I have never had any issues with withdrawals or deposits on the site. Yesterday I hit a big win (not going to lie it’s life changing) and now have to submit my KYC. Apperently Belgium has been added to the strict list recently. So I’m not able to submit my Belgian ID..

I never used a VPN and I always could log in and use the site without any problems. Some providers where restricted but i could use around 75% of the website.

I always loved Rollbit and the community around it, I’ve seen people with the same issues that got their withdrawal but after it their account got suspended, if that’s the only way i have to take it ofcourse..

Anyone had the same issue or knows a way to resolve this?

I haven't played on Rollbit and haven't encountered the same problem as you in any casino, but my recommendation and the best way to do is not to falsify any documents you want to submit. Just submit whatever you have and wait for the outcome. If your withdrawals are canceled, try asking for help or finding different ways to withdraw your winnings through customer service support. They're the only one who can help you with this problem.

[rodskee]

Hi guys!

Ive been a loyal Rollbit player for around +2years. I have wagered around 125k US dollars. I have never had any issues with withdrawals or deposits on the site. Yesterday I hit a big win (not going to lie it’s life changing) and now have to submit my KYC. Apperently Belgium has been added to the strict list recently. So I’m not able to submit my Belgian ID..

I never used a VPN and I always could log in and use the site without any problems. Some providers where restricted but i could use around 75% of the website.

I always loved Rollbit and the community around it, I’ve seen people with the same issues that got their withdrawal but after it their account got suspended, if that’s the only way i have to take it ofcourse..

Anyone had the same issue or knows a way to resolve this?

Please only friendly replies

Have a nice day!

I'm not siding anyone in this but the very moment you found out about rollbit listed your
 country to their restricted countries then you should have stopped playing even if you said that
 for years you are playing there because that is a rules that you are breaking so I believe that
the team can decide what is your faith in this because bo matter we look at this issue,it is
yours that broken the rules here.

[Russlenat]

I use Rollbit and when it comes to submitting my ID I never have any problem, if you aren't submitting yours then there will surely be a problem, it gets no simpler than this obviously.

You misunderstood his problem. The problem is not that he can´t provide an ID document. The problem
is that he has been playing from a restricted country (Belgium).

Rollbit will notice this as soon as he uploads a scan of his ID document.

Well, if that is the case then most likely the account will be terminated once they get the information to verify the identity of the OP. Again, we should look at the TOS, read it from time to time so we will know some update. Since we are talking of a life changing amount, then there's a risk that it will be restricted once KYC is over, but it's still up to the user if he will take a risk, and hope that the site will give him an exemption which I personally doubt.

Now, to the question on what he should do, he should be honest and just accept the consequences, or hire a lawyer if he is not contented with the answers or actions of Rollbit if the amount is really something he can't let go despite knowing his violation.

[Sunderland]

Do you have any screenshots of the original ToS that doesn’t include Belgium on the restricted country when you register? This is your only way to redeem yourself because some casino doesn’t block the IP of restricted country which is why you need to pay attention on the ToS before you play.

@Rollbit Razer can you verify what the OP statement is correct? Does the Belgium country is recently added on restricted country on your casino? If yes I think this issue should be reconsidered since you probably didn’t send a formal notification via email or other means to notify affected user.

Even though the screenshot exists, it will not be considered valid because all casinos will write about their right to update terms and conditions like this:

CHANGES TO THESE TERMS AND CONDITIONS
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 14 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

source: rollbit

I am not taking sides in this matter, it would be nice if this problem could be resolved personally between rollbit and Maxkej.
Because OP said that he has been playing on the rollbit platform for more than 2 years.

[Mahdirakib]

Apperently Belgium has been added to the strict list recently. So I’m not able to submit my Belgian ID..

Rollbit terms were updated in the August month of 2023 for the last time. And a forum member had made a post with the list of restricted countries in the December month, Belgium is mentioned in the list. Therefore, Belgium has been added in the restricted countries list almost 8 months ago.

I always loved Rollbit and the community around it, I’ve seen people with the same issues that got their withdrawal but after it their account got suspended, if that’s the only way i have to take it ofcourse..

Haven't you made any withdrawal in the past 8 months? If you are really using Rollbit for more than two years and Belgium wasn't in the restricted country list in the past, then they may allow you to withdraw the winnings before taking any serious step (e.g. account block or ban). According to this post, Belgium wasn't in the restricted countries list in 2021.

[alastantiger]

Anyone had the same issue or knows a way to resolve this?

I am sorry but there is no way to resolve this. It is likely that you will have to forfeit the money.  I know it is a very infuriating experience but should serve as a moral lesson to us that we shouldn't get too relaxed with any online casino or sports betting website. Regardless of their reputation, they can request for KYC at anytime. Always read their terms and condition before sign up and if your country is just recently added to their restricted list, stop paying at the casino and patronize the ones where your country is allowed.

[Beparanf]

…

Even though the screenshot exists, it will not be considered valid because all casinos will write about their right to update terms and conditions like this:

…

My reason on why I suggested it is to determine whether the casino introduced that update after the OP win huge amount or not. Because if the ToS update is just to dodge payment then this move is not professional for the casino and can be considered as cheating. Having a clause about the right to change the terms doesn’t mean you can modify it just to avoid paying big win of players.

There’s a fine line between having a power to update ToS and using it to dodge player huge win if they have a chance. I’m not accusing either the casino here but this topic of changing the ToS is already brought up before here.

Edit:

@Mahdirakib already confirmed that the ToS is already updated since last year therefore this assumption of mine is already not valid.

[panjul07]

Anyone had the same issue or knows a way to resolve this?

I am sorry but there is no way to resolve this. It is likely that you will have to forfeit the money.  I know it is a very infuriating experience but should serve as a moral lesson to us that we shouldn't get too relaxed with any online casino or sports betting website. Regardless of their reputation, they can request for KYC at anytime. Always read their terms and condition before sign up and if your country is just recently added to their restricted list, stop paying at the casino and patronize the ones where your country is allowed.

This is the one that can be a problem for players whenever the casino make an update to their ToS, usually the casino did not tell users about which terms are being updated.
Most casinos will only notify that their terms has just been updated and it is hard for players to know if the updated terms is affecting their account or not.
Some casinos do not even notify players about updates on their term so basically it is a bit complicated things to resolve.
For this specific case (adding countries to the restriction list), I think casino should do instant action when they add it.
Instant action by notifying players who come from the added countries and ask players to stop playing.

[acroman08]

Apperently Belgium has been added to the strict list recently. So I’m not able to submit my Belgian ID..

As far as I know they have added it for a while now. I remember someone also had an issue with rollbit because Belgium was added to the list that are restricted on accessing the website but his issue got resolve because the guy was not a citizen but a resident and only staying in Belgium temporarily.

Anyone had the same issue or knows a way to resolve this?

Not sure if there is anyway to resolve it. try contacting their forum representative, perhaps a compromise can happen.

[avp2306]

You are not allowed to register and play on Rollbit if you are a resident of:

Aruba, Australia, Belgium, Bonaire, Curacao, Cyprus, Denmark, Estonia, France, Germany, Hungary, Iran, Iraq, Italy, Netherlands, North Korea, Saba, Slovakia, Spain, St Maarten, Statia, Turkey, Ukraine, United Arab Emirates, U.S.A or the U.S.A dependencies, United Kingdom.

We reserve the right to refuse customers from any other country over and above the aforementioned jurisdictions at our own discretion.

Before signing up on any gambling platform, you're supposed to go through the TOS and check if your country is among the restricted countries and if at any point some countries were added, I want to believe rollbit also sent mails concerning the new update to their customers. So I don't know if you weren't planning on withdrawing your funds for not taking such an important update into considerations. According to the information on rollbit's website, Belgium is among the restricted countries. They'll certainly use this against you and I doubt if you'll have any luck withdrawing your winning.

But what usually happen on some user is they directly go on the casino without reading the rules since they think its not needed and they are just wasting their time for reading those long text messages and they can't earn anything. This is a huge mistake they have done and its late for them to realize that they violate something or they are been restricted to play due to regulation or restricted issue that's why they had been surprised if sudden closure of account will happen to them. This is the reason why its important to read the TOS so that they would know immediately that there's something rules that implemented so that they can stay away on the problem and decide to leave if they are been restricted or not to push anything especially if they can potentially violate their rules.