Rollbit locked/pending withdrawals

[decodx]

Only weird that everything kept working fine for me? How is it possible that I can use the site without having any issues from a stricted country? I never used a VPN or anything  I was just in Belgium. They have to see this on their geo blocks?

I can't say for sure if Rollbit blocks users from Belgium or not.  Maybe someone else from Belgium who tries to access Rollbit could confirm.  I tried using my VPN to get a Belgian IP address to check the Rollbit site, and it did seem they blocked me.  Now IP blocking doesn't always work perfectly.  There's like a ton of different internet companies everywhere, so maybe Rollbits geoblocker thing doesn't catch them all.

[1714238244]

1714238244

[Kavelj22]

Op has been using Rollbit for a long time, and he certainly completed the KYC identity verification procedures previously, and therefore Rollbit knew his nationality and place of residence, on the basis of which verification procedures were requested again to ensure that the user is no longer in Belgium, which is already banned. On this same basis, I do not know the extent of the legitimacy for the op to change his place of residence to a supported country and complete the withdrawal procedures. Perhaps this needs confirmation from Rollbit representative because the op did not discover that his country was banned until after the proof documents were rejected.

Well, in this case Rollbit  has cheated OP, as on the one hand the casino  knew that he is Belgian but   on the other hand allowed him to deposit/gamble/withdraw at the time when the relevant restriction was the case. Thus their position is ambiguous  and OP could sue them.

Thus, you got me in a wrong way. My way of thinking was something like  the following -  by recognizing OP as not been Belgian Rollbit could safe its face, because at the current situation if it agreed  to pay him the gain then it would violate  the  rules  which may result in the penalties.

But maybe I'm wrong, who knows.

Whichever is true I wish OP the favorable way out.

I understand your position, but why is Rollbit required to completely stop its activities in Belgium? The only thing is that it did not support Belgium, meaning that an account cannot be authenticated using Belgian documents. But Belgians themselves are not prohibited from using the platform if they are able to verify their accounts from countries that are not banned. I do not mean here cheating by using a fake identity or using a VPN, but there are certainly users with addresses outside Belgium or even foreign tourists in Belgium. It would be unjustified to monitor users' activities based solely on their location. Op wasn't to be in this situation if he is located in any other country not restricted even he is belgian. I am not that sure but i think this what logic says.

I agree that the platform is required to notify users of any update to TOS, and I still do not know if this was actually done in any way. In any case, I expect cooperation from Rollbit if there are possible solutions.

[logfiles]

If OP's win is really a "life changing" one he could try to find the friends/relatives in neighborhood (not-restricted) countries and  ask them for copies of required identification docs like  driving licence. utility bills etc. He could  propose them up to 50% of the  winning. The remaining half would go to him, it is better than have nothing.

Not if the account login in and activity history has just his Belgian IP address recorded. Using a different countries documents would diffidently add more red flags to his account for fraud or forgery. It would even make things worse for OP since it's another breach of term of service.

[lionheart78]

If OP's win is really a "life changing" one he could try to find the friends/relatives in neighborhood (not-restricted) countries and  ask them for copies of required identification docs like  driving licence. utility bills etc. He could  propose them up to 50% of the  winning. The remaining half would go to him, it is better than have nothing.

This is impossible because I believe @OP following the stated Terms and conditions_[1] upon his sign-up had given his real name and address.  So it is impossible for him to use the information of his relative living on non-restricted country.

And it is supported by another conditions about the user account, it can't be transferred, sold or pledged to another person_[2] and doing so will result in account ban

[1] from rollbit ToS: USER ACCOUNTS
When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service. You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

[2] You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.
source

[bitterguy28]

If OP's win is really a "life changing" one he could try to find the friends/relatives in neighborhood (not-restricted) countries and  ask them for copies of required identification docs like  driving licence. utility bills etc. He could  propose them up to 50% of the  winning. The remaining half would go to him, it is better than have nothing.

Not if the account login in and activity history has just his Belgian IP address recorded. Using a different countries documents would diffidently add more red flags to his account for fraud or forgery. It would even make things worse for OP since it's another breach of term of service.

Correct , in this kind of winning each gambling sites are being meticulous in finding even the slightest details to try closing your account because you are adding flavor for them to not paying that huge amount.
for me honesty is the best way to deal with it because either way he has no choice but to comply.

[Chato1977]

Another call for Rollbit site, it seems rollbit is facing multiple issues just recently .

[Findingnemo]

Hi guys!

Ive been a loyal Rollbit player for around +2years. I have wagered around 125k US dollars. I have never had any issues with withdrawals or deposits on the site. Yesterday I hit a big win (not going to lie it’s life changing) and now have to submit my KYC. Apperently Belgium has been added to the strict list recently. So I’m not able to submit my Belgian ID..

I never used a VPN and I always could log in and use the site without any problems. Some providers where restricted but i could use around 75% of the website.

I always loved Rollbit and the community around it, I’ve seen people with the same issues that got their withdrawal but after it their account got suspended, if that’s the only way i have to take it ofcourse..

Anyone had the same issue or knows a way to resolve this?

Please only friendly replies

Have a nice day!

If the name has been added very recently then you may get a chance but I don't think it happened very recently and they notified you about the updated list in someway and it's your responsibility to keep yourselves updated about their rules and this might come into your mind when the country made any changes regarding the gambling laws.

You can submit the ID and hope the withdrawal will proceeds or there is no other way.

[3kpk3]

Why in the world do you people only focus on these issues after winning big amounts? Y'all are adding an extra layer of risk intentionally by using VPNs etc on top of the already risky nature of gambling.

Rollbit could happily withhold your funds legally without any issues in your case op since you gave them the proper ammunition to do so.

[Russlenat]

Why in the world do you people only focus on these issues after winning big amounts? Y'all are adding an extra layer of risk intentionally by using VPNs etc on top of the already risky nature of gambling.

Rollbit could happily withhold your funds legally without any issues in your case op since you gave them the proper ammunition to do so.

It's not about VPN, if you could read the OP you'll know the full story. As OP stated, he never used VPN but he is worried that he will not be able to pass the KYC when the site requires him to undergo beacuse his country was in the list of the restricted countries that could use the site.

VPN is not an issue athough it's possible that it could result to compromising of account, but it's not related to this topic and it's not a good suggestion to use a VPN to bypass any restrictions.

[Ojima-ojo]

Only weird that everything kept working fine for me? How is it possible that I can use the site without having any issues from a stricted country? I never used a VPN or anything  I was just in Belgium. They have to see this on their geo blocks?

I can't say for sure if Rollbit blocks users from Belgium or not.  Maybe someone else from Belgium who tries to access Rollbit could confirm.  I tried using my VPN to get a Belgian IP address to check the Rollbit site, and it did seem they blocked me.  Now IP blocking doesn't always work perfectly.  There's like a ton of different internet companies everywhere, so maybe Rollbits geoblocker thing doesn't catch them all.

It will be better to read the Rollbits terms and conditions, and take a closer look at the restricted countries part which will state out clearly which country in among the restricted countries, this is the best way to go because by trying to use a VPN you may be violating the casino laws unknowingly to your and at that get punished for doing so just like in the ops case.


Again the ops have missed out in a lot of actions which he should have taken when he was accessing the sites, I don't know may he did so because he was aware of the regional restrictions placed on his country, if not I could have suggested that he did kyc when he hard the Access that is before this case even come up, but now that a large amount of money is involved, I don't think he will have a good chance to claim it and for such he may be losing out of the money entirely.

[acroman08]

Why in the world do you people only focus on these issues after winning big amounts? Y'all are adding an extra layer of risk intentionally by using VPNs etc on top of the already risky nature of gambling.

Rollbit could happily withhold your funds legally without any issues in your case op since you gave them the proper ammunition to do so.

Did you even bother reading the OP? the complaint has nothing to do with him using VPN, the Op even claimed that he never used VPN when accessing the gambling site. he is complaining because his withdrawal was being withheld because the country he is from has been added to the countries that are restricted on gambling in Rollbit after they updated their Terms and conditions.

[EarnOnVictor]

Ive been a loyal Rollbit player for around +2years. I have wagered around 125k US dollars. I have never had any issues with withdrawals or deposits on the site. Yesterday I hit a big win (not going to lie it’s life changing) and now have to submit my KYC. Apperently Belgium has been added to the strict list recently. So I’m not able to submit my Belgian ID..

I never used a VPN and I always could log in and use the site without any problems. Some providers where restricted but i could use around 75% of the website.

I always loved Rollbit and the community around it, I’ve seen people with the same issues that got their withdrawal but after it their account got suspended, if that’s the only way i have to take it ofcourse..

Anyone had the same issue or knows a way to resolve this?

Please only friendly replies

Hello friend, I would like to talk majorly about the boldened word and sentence, and a few others having read some of what people had to say here. First, I believe that by the written "strict" in the first paragraph, you meant to say restrict. If that is the case, why did you still continue depositing and wagering with the casino that restricts your country or that your country restricts, whichever one it is?

Forget about the avoidance of VPN, they know, but turn a blind eye to it until the time for you to smile. This is absolutely your fault but it saddens me for people to be learning in this bitter way. See, these casinos do not care about you but your money, this is why they might be fully aware that you are using a Belgium IP and do not care about it since you are sending in money and majorly losing the money, so you are enriching them. But when it comes to the time of your big win and you file for withdrawal, the story changes. This is just a way to outsmart you guys but it's unfortunate that you always fell cheaply to it.

As it is now, you are just at their mercy, I wish you good luck. Mind you, the fact that some casinos still allow for 75% of service usage is still nonsense, it might be meant to lure you guys, and when you need the withdrawal, the story will change. Just be wise next time. Any website that does not allow you or your country 100% rights should be avoided immediately, it's not just worth it to be at the mercy of any company even with the risk you've taken on your money.

[AprilioMP]

I think if OP still doesn't get a solution regarding Rollbit locked/pending withdrawals, OP can raise this discussion in the main ANN thread because there are representatives from Rollbit there who make it easy to get what they want to discuss regarding this matter.

If we continue here, maybe we are the only ones who come up with answers that don't necessarily lead to the real solution.

ANN Rollbit -> https://bitcointalk.org/index.php?topic=5326640.0

[Maxkej]

Ive been a loyal Rollbit player for around +2years. I have wagered around 125k US dollars. I have never had any issues with withdrawals or deposits on the site. Yesterday I hit a big win (not going to lie it’s life changing) and now have to submit my KYC. Apperently Belgium has been added to the strict list recently. So I’m not able to submit my Belgian ID..

I never used a VPN and I always could log in and use the site without any problems. Some providers where restricted but i could use around 75% of the website.

I always loved Rollbit and the community around it, I’ve seen people with the same issues that got their withdrawal but after it their account got suspended, if that’s the only way i have to take it ofcourse..

Anyone had the same issue or knows a way to resolve this?

Please only friendly replies

Hello friend, I would like to talk majorly about the boldened word and sentence, and a few others having read some of what people had to say here. First, I believe that by the written "strict" in the first paragraph, you meant to say restrict. If that is the case, why did you still continue depositing and wagering with the casino that restricts your country or that your country restricts, whichever one it is?

Forget about the avoidance of VPN, they know, but turn a blind eye to it until the time for you to smile. This is absolutely your fault but it saddens me for people to be learning in this bitter way. See, these casinos do not care about you but your money, this is why they might be fully aware that you are using a Belgium IP and do not care about it since you are sending in money and majorly losing the money, so you are enriching them. But when it comes to the time of your big win and you file for withdrawal, the story changes. This is just a way to outsmart you guys but it's unfortunate that you always fell cheaply to it.

As it is now, you are just at their mercy, I wish you good luck. Mind you, the fact that some casinos still allow for 75% of service usage is still nonsense, it might be meant to lure you guys, and when you need the withdrawal, the story will change. Just be wise next time. Any website that does not allow you or your country 100% rights should be avoided immediately, it's not just worth it to be at the mercy of any company even with the risk you've taken on your money.

So what you’re saying is they allow me to deposit and play form a restricted country (Belgian IP) is no problem for them. But if I’m breaking their ToS like some of you say, aren’t they also breaking a law? They allow ME to deposit and play form a strict country. So they’re taking  funds from a country they restricted and are aware of it because of the geo blocks. Isn’t that illegal for them to accept those funds? Because if it is then they have to repay all my deposits (- my withdraws).

Just to clarify to some of you. I wasn’t of knowledge that Belgium was stricted like some of you claim! I’ll say it again: I made my account before the restriction, after the restriction nothing changed for me on the website itself. Withdrawals/deposits/rakeback/games/… everything was the same.

Also, want to thank everyone here for their replies and help!

[avp2306]

Ive been a loyal Rollbit player for around +2years. I have wagered around 125k US dollars. I have never had any issues with withdrawals or deposits on the site. Yesterday I hit a big win (not going to lie it’s life changing) and now have to submit my KYC. Apperently Belgium has been added to the strict list recently. So I’m not able to submit my Belgian ID..

I never used a VPN and I always could log in and use the site without any problems. Some providers where restricted but i could use around 75% of the website.

I always loved Rollbit and the community around it, I’ve seen people with the same issues that got their withdrawal but after it their account got suspended, if that’s the only way i have to take it ofcourse..

Anyone had the same issue or knows a way to resolve this?

Please only friendly replies

Hello friend, I would like to talk majorly about the boldened word and sentence, and a few others having read some of what people had to say here. First, I believe that by the written "strict" in the first paragraph, you meant to say restrict. If that is the case, why did you still continue depositing and wagering with the casino that restricts your country or that your country restricts, whichever one it is?

Forget about the avoidance of VPN, they know, but turn a blind eye to it until the time for you to smile. This is absolutely your fault but it saddens me for people to be learning in this bitter way. See, these casinos do not care about you but your money, this is why they might be fully aware that you are using a Belgium IP and do not care about it since you are sending in money and majorly losing the money, so you are enriching them. But when it comes to the time of your big win and you file for withdrawal, the story changes. This is just a way to outsmart you guys but it's unfortunate that you always fell cheaply to it.

As it is now, you are just at their mercy, I wish you good luck. Mind you, the fact that some casinos still allow for 75% of service usage is still nonsense, it might be meant to lure you guys, and when you need the withdrawal, the story will change. Just be wise next time. Any website that does not allow you or your country 100% rights should be avoided immediately, it's not just worth it to be at the mercy of any company even with the risk you've taken on your money.

So what you’re saying is they allow me to deposit and play form a restricted country (Belgian IP) is no problem for them. But if I’m breaking their ToS like some of you say, aren’t they also breaking a law? They allow ME to deposit and play form a strict country. So they’re taking  funds from a country they restricted and are aware of it because of the geo blocks. Isn’t that illegal for them to accept those funds? Because if it is then they have to repay all my deposits (- my withdraws).

Just to clarify to some of you. I wasn’t of knowledge that Belgium was stricted like some of you claim! I’ll say it again: I made my account before the restriction, after the restriction nothing changed for me on the website itself. Withdrawals/deposits/rakeback/games/… everything was the same.

Also, want to thank everyone here for their replies and help!

You will just get disappointed on the words given by people here so instead of getting frustrated of the answer then talk about other things that not needed on your case much better if you re-direct this issue to their support or to their forum representative here which is https://bitcointalk.org/index.php?action=profile;u=3261248 this user maybe you can get more good approach on how to solve this case. But also you since you said that you didn't know that your country has been restricted maybe next time try to read those information on new casino you are playing so you can avoid getting any restriction issues. I know its stressful to encounter this problem but try since you violate their rules then I guess much better to wait on a settlement of this case.

[Maxkej]

Ive been a loyal Rollbit player for around +2years. I have wagered around 125k US dollars. I have never had any issues with withdrawals or deposits on the site. Yesterday I hit a big win (not going to lie it’s life changing) and now have to submit my KYC. Apperently Belgium has been added to the strict list recently. So I’m not able to submit my Belgian ID..

I never used a VPN and I always could log in and use the site without any problems. Some providers where restricted but i could use around 75% of the website.

I always loved Rollbit and the community around it, I’ve seen people with the same issues that got their withdrawal but after it their account got suspended, if that’s the only way i have to take it ofcourse..

Anyone had the same issue or knows a way to resolve this?

Please only friendly replies

Hello friend, I would like to talk majorly about the boldened word and sentence, and a few others having read some of what people had to say here. First, I believe that by the written "strict" in the first paragraph, you meant to say restrict. If that is the case, why did you still continue depositing and wagering with the casino that restricts your country or that your country restricts, whichever one it is?

Forget about the avoidance of VPN, they know, but turn a blind eye to it until the time for you to smile. This is absolutely your fault but it saddens me for people to be learning in this bitter way. See, these casinos do not care about you but your money, this is why they might be fully aware that you are using a Belgium IP and do not care about it since you are sending in money and majorly losing the money, so you are enriching them. But when it comes to the time of your big win and you file for withdrawal, the story changes. This is just a way to outsmart you guys but it's unfortunate that you always fell cheaply to it.

As it is now, you are just at their mercy, I wish you good luck. Mind you, the fact that some casinos still allow for 75% of service usage is still nonsense, it might be meant to lure you guys, and when you need the withdrawal, the story will change. Just be wise next time. Any website that does not allow you or your country 100% rights should be avoided immediately, it's not just worth it to be at the mercy of any company even with the risk you've taken on your money.

So what you’re saying is they allow me to deposit and play form a restricted country (Belgian IP) is no problem for them. But if I’m breaking their ToS like some of you say, aren’t they also breaking a law? They allow ME to deposit and play form a strict country. So they’re taking  funds from a country they restricted and are aware of it because of the geo blocks. Isn’t that illegal for them to accept those funds? Because if it is then they have to repay all my deposits (- my withdraws).

Just to clarify to some of you. I wasn’t of knowledge that Belgium was stricted like some of you claim! I’ll say it again: I made my account before the restriction, after the restriction nothing changed for me on the website itself. Withdrawals/deposits/rakeback/games/… everything was the same.

Also, want to thank everyone here for their replies and help!

You will just get disappointed on the words given by people here so instead of getting frustrated of the answer then talk about other things that not needed on your case much better if you re-direct this issue to their support or to their forum representative here which is https://bitcointalk.org/index.php?action=profile;u=3261248 this user maybe you can get more good approach on how to solve this case. But also you since you said that you didn't know that your country has been restricted maybe next time try to read those information on new casino you are playing so you can avoid getting any restriction issues. I know its stressful to encounter this problem but try since you violate their rules then I guess much better to wait on a settlement of this case.

To clearify it again, I was not new to the casino. I was already on the site before the restriction and was not notified about the change. I also didn’t notice because nothing changed for me on the site itself.

Fyi. Another user here tried connecting to rollbit with a VPN and he gets geo blocked. How is it possible he gets geo blocked but I’m not?

[Wapfika]

To clearify it again, I was not new to the casino. I was already on the site before the restriction and was not notified about the change. I also didn’t notice because nothing changed for me on the site itself.

Fyi. Another user here tried connecting to rollbit with a VPN and he gets geo blocked. How is it possible he gets geo blocked but I’m not?

Friendly advice, compile this video about a user connecting using Belgium IP and compared it to you that browse the casino with regular IP. Also you can request to the casino about your IP login to prove that you are really using a default IP of your country without any VPN because there’s a trick using DNS that let you browse the casino without VPN.

Besides the changes of country restrictions usually doesn’t have any notification directly to affected players that’s why you need to check regularly the ToS whenever you made a deposit especially if you knew that your country has a restriction for gambling. But if your evidence is really true that you can still play using regular IP of Belgium while other user is block then you might request to reconsider your case especially if your account registration is earlier to the ToS update. Gather all proof and update your first post.

[logfiles]

Besides the changes of country restrictions usually doesn’t have any notification directly to affected players that’s why you need to check regularly the ToS whenever you made a deposit especially if you knew that your country has a restriction for gambling.

Easier said than done. Do you really get that time to read through all those lengthy terms of service of your exchanges or Casinos you have signed up for every time you are going to make a deposit, bet or trade? I doubt.

A service is obliged to send at least a notice to user email addresses and account notification dashboards about the changes in the terms. This is the standard procedure I know about. Now whether Rollbit sent out a notification or not, we can not tell at this moment in time until we hear out Rollbit's side of the story.

[qwertyup23]

Do you have any screenshots of the original ToS that doesn’t include Belgium on the restricted country when you register? This is your only way to redeem yourself because some casino doesn’t block the IP of restricted country which is why you need to pay attention on the ToS before you play.

I definitely agree that this can be the only recourse that OP may exercise given the circumstances surrounding his case.

ToS or Terms of Service are the given laws provided by the gambling platform in order to enforce all of their corresponding rules in a platform. It gives the player an overview on what activities are considered legal or illegal which can be prohibited by the gambling platform upon the stipulations made.

Unfortunately, majority of the ToS provided are against the player as it can be changed overtime without any given notice. Gambling platforms have the full discretion to change/add any stipulation to their advantage, provided that is NOT unreasonable enough to violate any of the laws.

In your case, OP, since Belgium (as you claimed) was recently added to the restriction list without any notice on your part, you now have the obligation to show proof to the contrary- meaning you must present a clear copy of the stipulations under their ToS that Belgium was NOT on the list when you created your account.

Always remember that when you win a significant amount in gambling, these platforms will ask more information about your identity/KYC for further proof and compliance.

[freedomgo]

Besides the changes of country restrictions usually doesn’t have any notification directly to affected players that’s why you need to check regularly the ToS whenever you made a deposit especially if you knew that your country has a restriction for gambling.

Easier said than done. Do you really get that time to read through all those lengthy terms of service of your exchanges or Casinos you have signed up for every time you are going to make a deposit, bet or trade? I doubt.

A service is obliged to send at least a notice to user email addresses and account notification dashboards about the changes in the terms. This is the standard procedure I know about. Now whether Rollbit sent out a notification or not, we can not tell at this moment in time until we hear out Rollbit's side of the story.

Personally I don't read TOS from time to time and  sometimes I'm not even checking emails from a casino as most of them are promotions. Well, in this case, if it's a standard procedure, OP should have already receive the email but that changes could be effective immediately and now he has to withdraw his funds. I think it's just fair that his withdrawal will be release if he can't comply with the KYC because he is afraid that he will fail, but that doesn't mean the funds will be withheld by a casino.

I believe Rollbit has a good reputation so we might hear from them soon, especially if OP will put more evidence to his claim.