I got a mail earlier today from Bitz.io that i have a personal Bitz manager and she has prepared a special offer for me but i should send her a DM on telegram. I don't know how reliable this mail is because i don't like chatting a casino staffs off the site. But if i can get convincible response here then i can consider sending her a DM on telegram and find out the special offer she is talking about.
This is purely scam and you shouldn't fall for this, from my understanding casino staff would never send you mail if you have no issues or account problem, in fact for anything account issues it is either from the live support or they would send you mail.
But in situation where a staff sending you mail and telling you about special offers and you should chats her on telegram looks so weird and scamy where you could get trapped so easily. For me, I wouldn't saying you should avoid such offers as it is easier to you get linked to a fake website.
Some of the guys and gals in this ANN are truly "uninformed" to put it kindly.
How many people jumped in claiming the personal manager email was a scam? I sat back and watched without chiming in. It looked like a group of people standing around trying to figure out how to change a light bulb. Confident. Loud. Completely wrong.
Meanwhile, the Bitz representative is actively posting generic, AI-generated promo garbage in the same thread and still doesn’t step in to clarify anything. If the email were fake, this would have been the easiest thing in the world to clear up. They didn’t. Just remained silent just as they are while their complaints on Casino Guru stack up.
This is how I know none of the so-called geniuses piling onto my complaint were actually paying attention. I stated clearly, multiple times, that after requesting self-exclusion and before making a single deposit, Bitz sent me that exact email and assigned me a personal manager. The email was real. The manager was real. Yet people kept talking straight out of their you know whats. I took a break from posting here because literally 99% of the comments didn't even understand what the issue was and the maybe 1% that understand was responding based on personal belief and not the TOS terms and facts. Observing the struggle to authenticate a Bitz promo email, and it all makes sense now...
So no, it wasn’t a scam email. The real problem is that an entire ANN thread couldn’t figure that out while the Bitz rep kept posting and refused to correct the record.
And yes, a casino labeling a brand-new account as VIP and assigning a host before any deposit is made, especially after repeated self-exclusion requests, is shady and desperate. Here's a clue for those who don't get it, focus on the dates of the activity.
Bitz_Casino now wants to pretend it’s just a bot account that posts AI promo fluff.
Because the moment they chime in with anything substantive or actually help the members who couldn’t tell a real casino email from a fake one, anyone capable of critical thinking would immediately ask the obvious question. Why speak up now, but stay silent for three weeks while being called a scam and a rogue casino?
That’s the problem they can’t talk their way out of. So silence is the play.
Hey man, I think I understand where you're coming from. I've read most of your concerns about self-exclusionary issues towards Bitz. They might not have been responsive to you, perhaps because they want to settle the matter privately, and I believe they have attempted that already by offering you a partial refund as a sign of acknowledging their lapses. It was not a full refund, maybe because they also see some lapses on your end. Outcomes like this are common in responsible gambling disputes and do not imply that either party fully accepts fault. Instead, it suggests that both sides lapses were taken into account when reaching a settlement.
Just to clarify, your issue does not imply that Bitz is a scam, but solely related to the self-exclusionary/responsible gambling feature failure, not a fraud, right?
If you want this concern and discussions to be open, I would like to suggest creating a thread in the appropriate board, specifically for this concern, since you already posted in this thread multiple times.
Just my 2 cents. Thanks!
Thanks for chiming in. Whether someone labels the conduct as “fraud,” “scam,” or “serious responsible-gaming violations” is ultimately a matter of characterization. What matters is the documented conduct. Blocking self-exclusion, inducing continued play, and keeping money taken after notice crosses well beyond a technical failure and into abusive and deceptive behavior.
So no, this is not merely a UI issue or a broken tool. It is about conduct and accountability for an issue that keeps resurfacing.
Work is being done behind the scenes to get things figured out.
