That is correct, but in the case of Bitz, they have a active representative here. And that alone shows how deeply they are involved in this casinos. And this should be the gold standard for other casinos to follow.
Glad to hear that as well that @bitmover's account has been unbanned, perhaps it was their mistakes.
But at least it has been corrected and the issues didn't dragged.
Glad to hear that too, cause it would've been sad to see the casino dragged for an issue that would've been resolved amicably, thanks to bitmover, he didn't rush into dragging the matter and causing unnecessary negativite comments from members of this community towards Bitz.
I also want to appreciate G.O.T for his support on getting the account unbanned, it shows that asides the active representative you talked about people with issues can trust the managers to help them resolve issues. Least I forget, I have SATS to claim today so I'll login later to do that, hope you do same if you're using Bitz Casino.