User experience Trends in Online Gambling: What's Next?

[betswift]

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

Anything that can really improve online gambling from the user's perspective.

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

This discussion aims to discover what users really value and want to see in the development of online casinos.

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[Oshosondy]

I do not think there are much that I want than what those sites that rate casinos are using like wide range of casino games, fast deposit and withdrawal, excellent customer care response, deposit bonus, other promotional offers. I also like good security like 2FA login and withdrawal.

[swogerino]

Personally I am happy with what big reputable casinos offer,they offer a huge amount of games selection from sport betting to slots,roulette,blackjack and table games live so there is not more that they can add.I thought that scratching games were not here yet I checked Hacksaw Gaming and they offered quite a lot of such games so there is not really much to add for the casinos.Even slot providers themselves don't know what to do and they have come up with new options like Pragmatic Play which in their latest games is implementing Super Free Spins compared to Free Spins which you can buy with x300 to x500 your bet and usually when you hit it hard there you wins big,it happens very rarely though.

[Ojima-ojo]

I do not think there are much that I want than what those sites that rate casinos are using like wide range of casino games, fast deposit and withdrawal, excellent customer care response, deposit bonus, other promotional offers. I also like good security like 2FA login and withdrawal.

Alot of trends are blooming out lately and bit just deposit and withdrawal that make the top this time, we also have some other factors that are coming up along the line and this are very important to note while taking part in this kind of discussions, many of them are improving in more ways other than what we used to have and know before now, some casinos platforms are now coming up that most gamblers are getting experienced in and are making they presence to be avident enough, such as developments that make they ecosystem more friendly enough for gambler's a d how best to enjoy the various new features and development as they come along.

[Slow death]

- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).

In my case, I would like that in the future and preferably in a very quick future, online casinos would have a physical office in just one country and that they would also have telephone support in many main languages, because one of the biggest problems in the online casino market and very slow support service, even seeing cases where it takes more than a month for support to respond and resolve the person's problem. Let's imagine that a very rich person wants to play with millions of dollars in a casino, but that person researches online casinos and realizes that there are many cases where people have problems and support takes more than 1 month to respond and resolve the problem. Therefore, the rich guy will not deposit a lot of money in the online casino, he will prefer to go and play in the physical casino in his country

- what improvements or features would you specifically appreciate or suggest (what is missing)?

As I said before, what is missing is seriousness, and for that we need to see online casinos having a physical office in some country, having telephone numbers in many main languages so that people can call when they have a problem, currently the image What you have from casino support is not good, even if someone is rich if they tell him to choose between playing with a lot of money in an online casino and running the risk of support ignoring him when he has a problem or playing in a physical casino that he can complain to in person. When there is a problem, I believe that the rich guy will immediately choose the physical casino because it offers greater security. That's why in my opinion the day online casinos start having physical offices and telephone numbers on support, even the toughest countries like the USA will give licenses to online casinos and online casinos will be respected by the governments of very serious countries

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

I already mentioned the things I would like to see implemented in casinos: physical office and telephone number. I believe that in the future I will see this. As for the rest, in my opinion it's fine. Current casinos have good design, they have many games. So that part is perfect. the problem is with the casino supports

[CryptoHeadlineNews]

- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

Anything that can really improve online gambling from the user's perspective.

This is one thread which both old and upcoming casinos shouldn't fail to take advantage of useful informations that will be shared here, but just as change is one thing in life which is constant, I won't be surprised waking up one morning to see new innovations added to the gambling industry. Because just as we have had a "Play 2 Play" kind of gambling game, I can vividly say it's hard today to come across a casino which offers that "Play 2 Play" gaming feature, where two or more individuals could come gamble between each other, while a fees been paid to the gambling, hence, I will be very happy if we could have more of such casino which offers such pattern of game on a casino, where individual could come stake, fight and win just like "Mortal Combat" e t.c.

[Text]

I believe they should enhance or introduce enhanced customer service features, which some may already have but most do not yet offer. A remarkable customer service experience can greatly impact satisfaction. Implementing innovative solutions such as AI-powered chatbots for instant assistance when live chat isn't available would be a sought-after feature. This makes it easy and quick for customers to reach out when needed.

I'd also like to suggest innovative loyalty programs that surpass traditional bonus or rewards point offerings. How about personalized rewards tailored to individual preferences, such as merchandise stuff?

[leonair]

I do not think there are much that I want than what those sites that rate casinos are using like wide range of casino games, fast deposit and withdrawal, excellent customer care response, deposit bonus, other promotional offers. I also like good security like 2FA login and withdrawal.

Yes the things you mentioned are necessary for a casino site. and if these things are right, gambling can be done on this site. as we gamble for fun these factors are enough for us and for those who gamble for income these factors are very important to use a gambling site. a responsible customar support and and 2FA security system is very important for us to use a casino site. and deposit bonus is also very attractive

[betswift]

- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).

In my case, I would like that in the future and preferably in a very quick future, online casinos would have a physical office in just one country and that they would also have telephone support in many main languages, because one of the biggest problems in the online casino market and very slow support service, even seeing cases where it takes more than a month for support to respond and resolve the person's problem. Let's imagine that a very rich person wants to play with millions of dollars in a casino, but that person researches online casinos and realizes that there are many cases where people have problems and support takes more than 1 month to respond and resolve the problem. Therefore, the rich guy will not deposit a lot of money in the online casino, he will prefer to go and play in the physical casino in his country

- what improvements or features would you specifically appreciate or suggest (what is missing)?

As I said before, what is missing is seriousness, and for that we need to see online casinos having a physical office in some country, having telephone numbers in many main languages so that people can call when they have a problem, currently the image What you have from casino support is not good, even if someone is rich if they tell him to choose between playing with a lot of money in an online casino and running the risk of support ignoring him when he has a problem or playing in a physical casino that he can complain to in person. When there is a problem, I believe that the rich guy will immediately choose the physical casino because it offers greater security. That's why in my opinion the day online casinos start having physical offices and telephone numbers on support, even the toughest countries like the USA will give licenses to online casinos and online casinos will be respected by the governments of very serious countries

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

I already mentioned the things I would like to see implemented in casinos: physical office and telephone number. I believe that in the future I will see this. As for the rest, in my opinion it's fine. Current casinos have good design, they have many games. So that part is perfect. the problem is with the casino supports

this is an apt remark. And what you think about AI?
On my mind AI has the potential to revolutionize customer support by offering 24/7 assistance across various languages, thus enhancing the user experience significantly. Automate responses to common queries, reduce wait times, and personalize support based on user behavior and preferences.

[kotajikikox]

Hi everyone!
- what improvements or features would you specifically appreciate or suggest (what is missing)?

I don't think there is missing but totally improvement , in which? their withdrawal system and the fake KYC ,that is the only problem a commonly see in this forum from many casino sites.

This discussion aims to discover what users really value and want to see in the development of online casinos.

all of your questions have already been discussed many times before but the issue is that will casino sites are truly willing to favor the players? or they are ignoring those to completely deliver losses from them.

[betswift]

I do not think there are much that I want than what those sites that rate casinos are using like wide range of casino games, fast deposit and withdrawal, excellent customer care response, deposit bonus, other promotional offers. I also like good security like 2FA login and withdrawal.

and if it's a new casino, don't you give them a chance? I mean, in order to interest you, they need to become completely similar to already known players?
Then how will the development of the industry be?

I do not think there are much that I want than what those sites that rate casinos are using like wide range of casino games, fast deposit and withdrawal, excellent customer care response, deposit bonus, other promotional offers. I also like good security like 2FA login and withdrawal.

and if it's a new casino, don't you give them a chance? I mean, in order to interest you, they need to become completely similar to already known players?
Then how will the development of the industry be?

Thank you for sharing your perspective, and I understand where you're coming from. It's true that many of the points around innovation in online casinos have been discussed extensively. However, it's also important to recognize that the online casino industry, like any other, is subject to evolution and change, driven by both technology and user demand.

While profit is a key motive for casinos, there's a growing understanding that long-term success requires player trust and satisfaction. For example, implementing fair play algorithms, transparency in odds and operations, and responsible gaming features are not just ethical practices but also strategic business decisions to attract and retain players.

But your skepticism is valid, however it's also important to stay open to the possibility of change

[bayu7adi]

What is actually interesting for gamblers is the loyalty system or VIP Rank on the casino platform. What makes one casino different from another is this particular service, if only there was a better and more attractive offer, then I'm sure it would be the best marketing weapon that has the potential to disrupt the glory of existing casino platforms.

Interesting events are sometimes also considered by gamblers to try and play the game in a fun way... some casinos hold events through this forum, such as guessing the score, guessing the price, winning the biggest multiplier and so on. Yes, even though there is special traffic coming from this forum, I hope the platform still doesn't forget about events for users who are not present on this forum.

For basic services such as deposits and withdrawals from all corners of the world (without restrictions on the gambler's country), it could be the best option... because so far I have seen several platforms prohibit users from several countries from playing at their casinos... this seems like a boring restriction , because I'm sure many gamblers want to experience other casino platforms freely.

[Lida93]

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

Anything that can really improve online gambling from the user's perspective.

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

This discussion aims to discover what users really value and want to see in the development of online casinos.

We have an already existing competitive gambling industry with a plethora of interesting mind blowing games ranging from sports games to casino games with mouth watering features that are so attractive for users pleasure. But in all of these expedition for more and more interesting new games creation am mostly interested in a sports betting or casino's customer service provider how fast their technology is able to respond to customers needs and reports resolving issues within the shortest frame without lingering beyond normal duration. Addition to what I expect is fast and convenient withdrawal process which equals to that of the deposit process. And this is because one have discovered in gambling sites is that the depositing aspect is very quick and ease than withdrawal.

For basic services such as deposits and withdrawals from all corners of the world (without restrictions on the gambler's country), it could be the best option... because so far I have seen several platforms prohibit users from several countries from playing at their casinos... this seems like a boring restriction , because I'm sure many gamblers want to experience other casino platforms freely.

This can't be possible not matter how hard any casinos may want to try to spread it's reach because looking at the different terrains of all the countries of the world you just can't satisfy all the countries policy of operational demands. Some countries policy for a casino to meet before becoming operational in the country may contradict that of another's so in the best interest of the casino they would want to hang around where they find convenient for business in terms of not just the operational policy demands alone but the user-base volume.

[3kpk3]

The biggest change that I would like to see from crypto gambling sites going forward is to completely get rid of fees in any form(Deposit, Withdrawal etc) in order to help gamblers save more money in the long-term.

Some casinos are already offering all of this, but many aren't which is not good and it needs to change hopefully sooner rather than later.

[rodskee]

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

Innovating games , I am looking for more lightning games that offers larger bonuses and multiplier than normal game settings as there are only few gambling sites that has this features.

This discussion aims to discover what users really value and want to see in the development of online casinos.

we keep valuing their effort to bring gamblers better result but its not completely what is happening so yeah they need to extend more effort to satisfy gamblers.

[davis196]

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

Anything that can really improve online gambling from the user's perspective.

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

This discussion aims to discover what users really value and want to see in the development of online casinos.

What I want:
1.The online casinos to be trustworthy and to never scam their customers. Yes, I know that this is easier said than done.
2.No sketchy policies like "perform KYC before withdrawal". KYC should be done before depositing money, not before withdrawing money.
3.Decentralized gambling is supposed to be the future of gambling, but I don't see it happening anytime soon. Most centralized online casinos will lose their business, if decentralized gambling becomes really popular.
What I don't want:
1.Virtual Reality gambling. I totally don't care about this sh*t.

What do you mean by "innovative customer service"? Customer service is just good or bad. It can't be "innovative".

[bitterguy28]

The biggest change that I would like to see from crypto gambling sites going forward is to completely get rid of fees in any form(Deposit, Withdrawal etc) in order to help gamblers save more money in the long-term.

Some casinos are already offering all of this, but many aren't which is not good and it needs to change hopefully sooner rather than later.

yups , there are several casinos that i come to play who charge nothing for fees since we already spend a lot in their site , our wagering continues to increase and from that they are already profit , though the problem mostly is about the game provider who charge a lot from withdrawal/deposit.

[Zlantann]

- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).

I have observed that some of these casinos don't have experienced or well-trained customer service personnel. They will always keep you waiting until a skillful customer service personnel is free to attend to you. This makes the waiting time too long and I don't find it funny. These staff should have some understanding of gambling and deep knowledge of their casino.

- what improvements or features would you specifically appreciate or suggest (what is missing)?

Some casino websites are difficult to navigate through because of poor organization and layout. I know it is important to offer a variety of games but it should make the site too ambiguous to interact with.

Anything that can really improve online gambling from the user's perspective.

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

This discussion aims to discover what users really value and want to see in the development of online casinos.

Generally, gamblers will prefer casinos that are trustworthy and customer-friendly. Casinos should be known to abide by the terms of service and don't try to bend it when it doesn't suit them. They shouldn't use fair deals to attract gamblers and change it later without informing bettors. I have recently seen some new casinos running long-term campaigns on the forum to promote their service, this is a good development because it might have a positive effect on the casino. Running a one-week campaign might be a sign that the casino is not serious with business.

[betswift]

2.No sketchy policies like "perform KYC before withdrawal". KYC should be done before depositing money, not before withdrawing money.

Thank you. That's so right. My thoughts are also for KYC verification to be applied at the top-up stage. I think that this kind of practice would improve the user experience and be a win-win for both sides.

[Dunamisx]

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

Anything that can really improve online gambling from the user's perspective.

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

This discussion aims to discover what users really value and want to see in the development of online casinos.

From all you've mentioned already concerning the innovation, research and development of the gambling sector, customers want to feel secured and safe with the use of the gambling platforms, they want to experience more improved service satisfaction and new gambling developed games to make their gambling experience more of having improved and better fun, this same thing is what they want to trust their delivery capacity for having new offers.