Wild.io not grading bet since 60 hours

[thebloodmaster]

What happened::   i placed a bet on 1st april that won but they dont grade the bets its been 60 hours since the event is over
its this market https://wild.io/sports/overwatch/namekuji-brothers-sixblow-m-11381208   but as u can see the some games of this league have not been graded sine 8th march too  here to check https://wild.io/sports/overwatch/champions-series-l-8654794

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=3529483


Amount Scammed: 5480 usdt
Payment Method: usdt trc20
Proof of Payment:   https://gyazo.com/fa9f8a3e1dc7cd97ba6fdf7193fdf42e
Additional Notes:   they seems not to care they dont fix it  cleary issues on this market they dont address

[1715281785]

1715281785

[Mahdirakib]

Additional Notes:   they seems not to care they dont fix it  cleary issues on this market they dont address

How can we verify that they haven't resolved the market yet? What was the response of their support team while you asked them about this issue? You have to add the screenshot of your bets which you have placed on that event, also add the screenshot of your conversation with the support team. If there is really any issue from the site, then the bets are pending based on this term

Results published by Wild.io will be the sole basis for calculating betting odds and amounts. If Wild.io’s results differ from those announced by the respective sports federation, the event's results will be reviewed using documents from the federation. If it is determined that the result is incorrect, Wild.io will recalculate it within 30 working days after receiving the relevant documents.

[thebloodmaster]

sure let me show its a global issue by softswiss sportsbooks not just wild.io has this dama nv sites like futureplay or n1bet too


https://gyazo.com/1e98007b117aea6941bf1ebb42bf429e

https://gyazo.com/5a5d4d36dbda2924f99180f20ac79b33

https://gyazo.com/e050a8f2339fb25cb9eecc9256398fcd

and this missing grades go til the 8th march

i bet since 8 years active and i never seen something like this before





they told me they sent me mail etc sinde 2 days and i still got nothing they even told me i get an update today but still doesnt arrive now the support luna doesnt respond anymore kyc is sent meanwhile


https://gyazo.com/fe1abc671bfdf1827ef34e71219c6694

https://gyazo.com/f0ec2dbad1c82936fcddca7e224a9ed2


https://gyazo.com/24a66c185ebd7a078853c7637f74934c

Additional Notes:    they seems not to care they dont fix it  cleary issues on this market they dont address

How can we verify that they haven't resolved the market yet? What was the response of their support team while you asked them about this issue? You have to add the screenshot of your bets which you have placed on that event, also add the screenshot of your conversation with the support team. If there is really any issue from the site, then the bets are pending based on this term

Results published by Wild.io will be the sole basis for calculating betting odds and amounts. If Wild.io’s results differ from those announced by the respective sports federation, the event's results will be reviewed using documents from the federation. If it is determined that the result is incorrect, Wild.io will recalculate it within 30 working days after receiving the relevant documents.

the bet was never graded in the first place so nothing to change and as i showed above its softswiss sportsbook related

[moderator's note: consecutive posts merged]

[Poika5]

Match-fixing is a big problem in the Asian Esports scene. They are probably checking if this game had any abnormal and suspicious betting activity.

They shouldn't offer such big limits on a low-tier Overwatch game tho. Really stupid of them.

[thebloodmaster]

Match-fixing is a big problem in the Asian Esports scene. They are probably checking if this game had any abnormal and suspicious betting activity.

They shouldn't offer such big limits on a low-tier Overwatch game tho. Really stupid of them.

no they dont check it even the eu games are not graded since 8th march and the korean games are also not graded were literally 0 matchfixing happens after the starcraft players got jailed

https://gyazo.com/c0d47e2a505a62ae4bbd4ef3b4e98fdb

[Poika5]

Match-fixing is a big problem in the Asian Esports scene. They are probably checking if this game had any abnormal and suspicious betting activity.

They shouldn't offer such big limits on a low-tier Overwatch game tho. Really stupid of them.

no they dont check it even the eu games are not graded since 8th march and the korean games are also not graded were literally 0 matchfixing happens after the starcraft players got jailed

https://gyazo.com/c0d47e2a505a62ae4bbd4ef3b4e98fdb

Yeah, they didn't even grade the last Falcons vs WAC game. Very weird, they should remove the future OW games if there is some kind of bug.
I would probably try to contact SoftSwiss directly. Really weird situation, I haven't seen anything like this before.

[thebloodmaster]

i tried but they dont have a user contact interface still wrote them as customer?! as said i never seen smth like this before and the support team of wild is also pretty incompetent in this case maybe u guys can also try to alert him and maybe link them to this post now they always tell me to write to the security team for this case?! who also doesnt answer OFC 1xbet style

[wildcasino]

Hello, and thank you for bringing this issue to our attention.

We want to assure you that efforts are underway to resolve the grading delay, despite some factors being beyond our direct control.
Your pending bet is a priority and is likely to be settled very soon.
We appreciate your cooperation and patience as we work to bring this to a satisfactory resolution.

For any issues or immediate support needs, our 24/7 team on Wild.io is always here to help.

David

[thebloodmaster]

Hello, and thank you for bringing this issue to our attention.

We want to assure you that efforts are underway to resolve the grading delay, despite some factors being beyond our direct control.
Your pending bet is a priority and is likely to be settled very soon.
We appreciate your cooperation and patience as we work to bring this to a satisfactory resolution.

For any issues or immediate support needs, our 24/7 team on Wild.io is always here to help.

David
/wildio-SignUp]https://talkimg.com/images/2024/02/20/YFKmd.png

sure im waiting patiently since 3 days now its getting pretty ridiculous

[thebloodmaster]

Issue is solved they did grade the bet and payed out

[wildcasino]

Issue is solved they did grade the bet and payed out

We apologize for any stress or inconvenience caused by the delay and hope this resolution addresses your concerns.

We're committed to ensuring your Wild.io experience is both positive and rewarding. Thank you for your patience and understanding through this process.

David

[shasan]

Issue is solved they did grade the bet and payed out

Great to see that the issues have been solved which have been declared by you. Though there is no evidence posted from you nor by them who has been accused. Now as the problem has been solved better lock the thread by click on lock thread which option is on the foter.