FixedFloat.com stole my funds

[fixedfloat_are_scammers]

I used FixedFloat.com (also known as ff.io) on March 26. They kept my funds, claiming it came from criminal activity, and refused to conduct the exchange or give a refund until I proved the funds were legit.

In actual fact, the crypto I sent them came from a refund from CoinGate (a legitimate crypto payment processor).

I supplied FixedFloat with the confirmation email I got from CoinGate explaining the origin of the funds, and they simply responded with this:

"If you refuse to provide data about the origin of the funds sent or provide false data, and if the data you provide confirms your connection to criminal activity, FixedFloat has the right to freeze the funds for the subsequent return of funds to the victims with the assistance of law enforcement agencies."

In other words, "we'll accuse you of crime and keep the money." Also quite funny they talk about returning funds to victims, as if.

The current situation is that they won't return my funds until CoinGate contact them. I've asked CoinGate to do so, and they said they'd look into it. Haven't heard anything since. FixedFloat is obviously a scam because they could just call CoinGate themselves and sort this out. They have my order ID and transaction hash for the refund.

I posted details of my experience on this site under the name "Fixedfloat Are Thieves":
https://www.bestchange.com/fixedfloat-exchanger.html?review=2601491

If you click "expand" at the end of the review on the above site you can see that FixedFloat replied with this:

"In addition, we would like to emphasize that we have confirmed receipt of the letter from the technical support of the CoinGate service and it is in the process of being processed by our specialists."

This is interesting, because CoinGate haven't told me anything about such a letter, and in private emails to FixedFloat they haven't mentioned it either and are still claiming to have every right to keep my funds until I can prove legitimacy.

So either they have the letter and are still keeping my funds. Or they don't have the letter and they're lying. Either way, this is not a company you want to deal with.

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[Maus0728]

Can you provide screenshots of this messages and the proofs on this thread OP, it would be a big help if you do it, it's the first time that I've heard of Fixed Float so I'm not sure what's the case here. Also, would it be alright if you also explain what they do too? Regarding how to post your screenshots, just go to TalkImg(.)com and there you can upload the screenshot and then copy the code that will be provided after successfully uploading the screenshots.

So sorry for the lose and the accusations that got you into this pickle of a situation, maybe you can do something about them via legal actions, once you've threaten these groups that the law is going to be involved, they're most likely to get moving and try to resolve your issue with them, trust me, if the police are involved, most of these amateur scammers easily fold.

This is the link to the TalkImg to upload the screenshots.

Code:

talkimg.com

[FinneysTrueVision]

They were hacked a few days after your transaction occurred and have not yet restored their service. Until they are able to start operating normally again, it might not be possible for them to finalize your swap or refund your original payment. They say that they’ve gotten a response from CoinGate. They could be lying, but I would just wait a bit longer to give them some time to bring their service back online.

[holydarkness]

[...]
If you click "expand" at the end of the review on the above site you can see that FixedFloat replied with this:

"In addition, we would like to emphasize that we have confirmed receipt of the letter from the technical support of the CoinGate service and it is in the process of being processed by our specialists."

This is interesting, because CoinGate haven't told me anything about such a letter, and in private emails to FixedFloat they haven't mentioned it either and are still claiming to have every right to keep my funds until I can prove legitimacy.

So either they have the letter and are still keeping my funds. Or they don't have the letter and they're lying. Either way, this is not a company you want to deal with.

So... in other words they're in contact with CoinGate to sort this out?

Can you provide screenshots of this messages and the proofs on this thread OP, it would be a big help if you do it, it's the first time that I've heard of Fixed Float so I'm not sure what's the case here. Also, would it be alright if you also explain what they do too? Regarding how to post your screenshots, just go to TalkImg(.)com and there you can upload the screenshot and then copy the code that will be provided after successfully uploading the screenshots.

[...]

They've been around for a while, with... quite a questionable reputation too. Two months ago they were hacked and lost 26 million USD, though what's lost is [as per their claim] their own fund and customer can rest assured that their fund are safe. They rebranded to ff[dot]io not long after.

They were hacked a few days after your transaction occurred and have not yet restored their service. Until they are able to start operating normally again, it might not be possible for them to finalize your swap or refund your original payment. They say that they’ve gotten a response from CoinGate. They could be lying, but I would just wait a bit longer to give them some time to bring their service back online.

Wait... they got hacked again?

[Sunderland]

They were hacked a few days after your transaction occurred and have not yet restored their service. Until they are able to start operating normally again, it might not be possible for them to finalize your swap or refund your original payment. They say that they’ve gotten a response from CoinGate. They could be lying, but I would just wait a bit longer to give them some time to bring their service back online.

Wait... they got hacked again?

Yes they were hacked again for $2.8M at the end of May by the same thieves lol.

- snip -

I posted details of my experience on this site under the name "Fixedfloat Are Thieves":
https://www.bestchange.com/fixedfloat-exchanger.html?review=2601491

If you click "expand" at the end of the review on the above site you can see that FixedFloat replied with this:

"In addition, we would like to emphasize that we have confirmed receipt of the letter from the technical support of the CoinGate service and it is in the process of being processed by our specialists."

This is interesting, because CoinGate haven't told me anything about such a letter, and in private emails to FixedFloat they haven't mentioned it either and are still claiming to have every right to keep my funds until I can prove legitimacy.

So either they have the letter and are still keeping my funds. Or they don't have the letter and they're lying. Either way, this is not a company you want to deal with.

If the funds come from Coingate then they must also actively look for a solution to this problem, because this matter can ruin their reputation.
Maybe Coingate doesnt want to provide the details to you yet, so it doesnt spread to the public.

If fixedfloat still doesnt want to know about it, you can push Coingate again via email/support or bring it on their social media.
Because if the fixedfloat claim is true and they have strong evidence, Coingate should be the one who responsible in this matter, not fixedfloat.

[logfiles]

Wait... they got hacked again?

Yes. I wonder why people still use such instant exchanges, yet there are better alternatives that won't even bother one with KYC.

OP fixedfloat have been having quite a number of accusations lately. If you had read through even the reviews on bestchange before using them, I doubt if you would have got the guts to send any of your money there. And now you are just at their mercy.

[holydarkness]

Wait... they got hacked again?

Yes they were hacked again for $2.8M at the end of May by the same thieves lol.

LMAO. I initially thought you misunderstood the news you read and they were talking about that hack in February, but limiting my search result to one month behind brought the result.

What's wrong with them? Customers' fund or not, these hacks-in-a-row should raise enough concern of their security.

[acroman08]

Wait... they got hacked again?

Yes they were hacked again for $2.8M at the end of May by the same thieves lol.

LMAO. I initially thought you misunderstood the news you read and they were talking about that hack in February, but limiting my search result to one month behind brought the result.

What's wrong with them? Customers' fund or not, these hacks-in-a-row should raise enough concern of their security.

The fact that it was the same hackers makes this a lot more concerning, it's like they didn't even bother strengthening their security after they got hacked the first time. There's also the chance that this was an inside job(though I am not really sure) but who knows.

[khaled0111]

If you click "expand" at the end of the review on the above site you can see that FixedFloat replied with this:

"In addition, we would like to emphasize that we have confirmed receipt of the letter from the technical support of the CoinGate service and it is in the process of being processed by our specialists."

I don't see why the information provided by CoinGate on the letter they sent need this long or need these so-called specialists to be processed!
It's supposed to be a "yes or no" response: "yes it's OP's money and we initiated this transaction" or "no, we didn't".
I don't think CoinGate will or can disclose any other sensitive informationregarding one of their customers to a third party service provider such as FixedFloat.
Most likely, they are just buying time.

[ScamViruS]

The fact that it was the same hackers makes this a lot more concerning, it's like they didn't even bother strengthening their security after they got hacked the first time. There's also the chance that this was an inside job(though I am not really sure) but who knows.

When hackers succeed in hacking an exchange a second time, their activity may become suspicious. Because exchanges always spend big budgets to improve their security, and here it is the opposite. Now it is difficult to say whether it is an insider job or not, because everything has resulted in such a way that even if it is an insider job, it is difficult for us to understand.

[BitcoinGirl.Club]

Technical work is underway, we will be back soon!😇

If you need to contact us, you can do this via chat.

https://ff.io
The site maintenance is underway.

The current situation is that they won't return my funds until CoinGate contact them.

I once used fixedfloat and as far as I can remember they provide Letter Of Guarantee. It's best if you can provide the texts.

[hugeblack]

I used FixedFloat.com (also known as ff.io) on March 26. They kept my funds, claiming it came from criminal activity, and refused to conduct the exchange or give a refund until I proved the funds were legit.

The service is currently not working and I think they may either rebuild the deposits and withdrawals system again or they will stop working, so you have to wait until the service works normally.
I have read in some cases that the money is returned to you unless it is clearly linked to a court case or blacklist address.

Yes. I wonder why people still use such instant exchanges, yet there are better alternatives that won't even bother one with KYC.

It's a little off topic but what are your recommendations for better alternatives? I have been searching for a reliable alternative for several months.

[fixedfloat_are_scammers]

Can you provide screenshots of this messages and the proofs on this thread OP, it would be a big help if you do it, it's the first time that I've heard of Fixed Float so I'm not sure what's the case here. Also, would it be alright if you also explain what they do too? Regarding how to post your screenshots, just go to TalkImg(.)com and there you can upload the screenshot and then copy the code that will be provided after successfully uploading the screenshots.

So sorry for the lose and the accusations that got you into this pickle of a situation, maybe you can do something about them via legal actions, once you've threaten these groups that the law is going to be involved, they're most likely to get moving and try to resolve your issue with them, trust me, if the police are involved, most of these amateur scammers easily fold.

This is the link to the TalkImg to upload the screenshots.

Code:

talkimg.com

Here are the screenshots:

https://www.talkimg.com/images/2024/04/14/jTeRq.png

https://www.talkimg.com/images/2024/04/14/jTWUP.png

As for getting the police involved, they have no phone number, no address, I know they're regulated in the Seychelles but they could be located anywhere. I only used them because they have a 4.7 rating on Trustpilot, now I know why as explained in the second screenshot.

I used FixedFloat.com (also known as ff.io) on March 26. They kept my funds, claiming it came from criminal activity, and refused to conduct the exchange or give a refund until I proved the funds were legit.

The service is currently not working and I think they may either rebuild the deposits and withdrawals system again or they will stop working, so you have to wait until the service works normally.
I have read in some cases that the money is returned to you unless it is clearly linked to a court case or blacklist address.

Yes. I wonder why people still use such instant exchanges, yet there are better alternatives that won't even bother one with KYC.

It's a little off topic but what are your recommendations for better alternatives? I have been searching for a reliable alternative for several months.

Had no issues with changenow.io

[logfiles]

Technical work is underway, we will be back soon!😇

If you need to contact us, you can do this via chat.

https://ff.io
The site maintenance is underway.

With the recent massive "hacks" they had recently. I am guessing there is a possibility they will just shut down business unless otherwise

Had no issues with changenow.io

It looks like you are not paying attention. Changenow has had a fair share of complaints about frozen user funds, including in this forum. Read through the feedback on Bestchange - https://www.bestchange.com/changenow-exchanger.html

If you want complete peace, stick to no KYC instant exchanges.

[examplens]

"If you refuse to provide data about the origin of the funds sent or provide false data, and if the data you provide confirms your connection to criminal activity, FixedFloat has the right to freeze the funds for the subsequent return of funds to the victims with the assistance of law enforcement agencies."

Karma Is a bich.
They froze the funds of their users, but then someone came, unlocked all their funds and took them.

Yes. I wonder why people still use such instant exchanges, yet there are better alternatives that won't even bother one with KYC.

It's a little off topic but what are your recommendations for better alternatives? I have been searching for a reliable alternative for several months.

Have you ever tried https://exch.cx/
Currently one of the best instant exchangers

Had no issues with changenow.io

Friendly advice, stay away from Changenow.
Many did not have an issue with Fixedfloat either but look now.

[holydarkness]

What's wrong with them? Customers' fund or not, these hacks-in-a-row should raise enough concern of their security.

The fact that it was the same hackers makes this a lot more concerning, it's like they didn't even bother strengthening their security after they got hacked the first time. There's also the chance that this was an inside job(though I am not really sure) but who knows.

My memory is very vague about this matter, but I think there was a similar discussion [I'm not sure if that's a discussion that really happened and being talked about in the forum or it's just in my head] about the possibility that it's an internal hack or that they actually did it themselves.

[dkbit98]

I used FixedFloat.com (also known as ff.io) on March 26. They kept my funds, claiming it came from criminal activity, and refused to conduct the exchange or give a refund until I proved the funds were legit.

In actual fact, the crypto I sent them came from a refund from CoinGate (a legitimate crypto payment processor).

I remember similar case with fixedfloat was posted several months ago and they claimed that coins from user was also coming from criminal activity, but this guy showed proof that coins came from Coinbase exchange.
After this I came to conclusion that if FixedFloat exchange is not a scam (this can be debated) than they are silly amateurs who don't know anything about blockchain analytics, and they are randomly confiscating coins from their customers.
Getting hacked twice in the same way makes them a big joke, and I would avoid their service at all cost.

[OgNasty]

After the crackdown of mixers it seems like there are people in the community who thought they could use exchangers like mixers.  This has led to exchangers beginning to feel the heat from regulators and they have already been cut off from use in the United States as far as I can tell.  No doubt they're being pressed further for information about transactions by law enforcement and that is the likely reason for freezing customer funds.  I'm sure they have a massive spreadsheet of blacklisted coins and are acting aggressively to stay in business.  It's a fool's errand though.  The first time someone uses an exchanger after a big hack they'll all be shut down just like mixers, which is perhaps why they are being so aggressive in the first place, to discourage that use.

[FinneysTrueVision]

After the crackdown of mixers it seems like there are people in the community who thought they could use exchangers like mixers.  This has led to exchangers beginning to feel the heat from regulators and they have already been cut off from use in the United States as far as I can tell.  No doubt they're being pressed further for information about transactions by law enforcement and that is the likely reason for freezing customer funds.  I'm sure they have a massive spreadsheet of blacklisted coins and are acting aggressively to stay in business.  It's a fool's errand though.  The first time someone uses an exchanger after a big hack they'll all be shut down just like mixers, which is perhaps why they are being so aggressive in the first place, to discourage that use.

FixedFloat, Sideshift, and exch are already popular among hackers trying to launder their funds. The hacked funds from the previous FixedFloat hack as well as the most recent one were transferred to exch.

Millions in ETH, stablecoins, and BNB has been transferred from their hot wallets and some of it has been swapped using eXch.
https://www.talkimg.com/images/2024/04/02/VsanG.png

Cracking down on instant exchanges won’t prevent criminal activity. Criminals will just use cross-chain bridges and DEXs more. There is already decentralized alternatives like Thorswap which will be much harder for authorities to shut down. Shapeshift saw the writing on the wall a long time ago and became decentralized.

[tabas]

When they've changed their domain into ff.io which is what they're using now, they should have given the notice and reasons of changing it. But then, if you're going to visit them now, they're in technical stuff and maintenance. With the date that you've used them OP, that's likely when they've experienced the 2nd hack CMIIW.

As for getting the police involved, they have no phone number, no address, I know they're regulated in the Seychelles but they could be located anywhere. I only used them because they have a 4.7 rating on Trustpilot, now I know why as explained in the second screenshot.

Three days has passed and is there any follow up on this one? Yeah, they could state that they're regulated in Seychelles but they could be found everywhere as the registration could only be found there but their HQ could be somewhere else.