Sportsbet.io - A Case of Selective Withdrawal Approval and Dubious Practices

[Sportsbet.io_complaint]

I have experienced firsthand the dubious practices of Sportsbet.io, a platform that I can only describe as predatory and deceitful. My journey with them began with high hopes as I engaged in betting on sports like the NBA and Premier League. Initially, after a loss of 500 USDT, I quickly deposited another 600 USDT, and then again, only to lose each time. However, my fortunes changed, and after my final deposit of 600 USDT, I managed to win, bringing my balance to 2400 USDT. The real problems began when I attempted to withdraw my winnings.

Sportsbet.io immediately put a halt to my withdrawal, without any prior warning or justification. Their customer service and security team were unresponsive and unhelpful, leaving me stranded with no access to my funds. It became evident that while the platform had no issues accepting my repeated deposits and witnessing my losses, they were not so accommodating when it came to withdrawals.

Through further research and seeing many similar online reviews, it’s clear that Sportsbet.io routinely rejects withdrawal requests under dubious circumstances—commonly when users have won significant amounts. Accusations range from the need for unnecessary verification to outright allegations of multi-accounting. This is starkly different from other reputable sites like Stake.com, which conducts its verification upfront, ensuring transparency and fairness from the start.

I strongly advise against trusting this platform with your ID documents or your funds. Numerous reports across the internet corroborate the failure of Sportsbet.io to treat its users fairly, often amounting to what can only be termed as stealing. Users looking for a fair and straightforward betting experience should steer clear of Sportsbet.io and consider more reliable alternatives.

[acroman08]

would you mind providing any evidence to back up your claims, like screenshots of your conversation with their support, deposits, etc...? doing this would also make it a lot easier for people to understand what exactly is going on with your issue with the casino/sportsbook.

This is starkly different from other reputable sites like Stake.com, which conducts its verification upfront, ensuring transparency and fairness from the start.

this is news to me, have they changed their ToS? I remember registering at their casino in the past without doing any kind of verification(to this day, I still haven't done any verification on their casino).

[Davidvictorson]

When I read the first and second paragraph of your complaint, I thought that the end would be about appealing for help and not accusing them.

They have been present here since 2016 and complaints or accusations like your yours is uncommon.

Did you submit your documents? In the terms and conditions on their website, they wrote that they can request for the document at anytime. If you did, then send a PM to their contact person on the forum with your complaints. Here's his link - https://bitcointalk.org/index.php?action=profile;u=832366

[JeromeTash]

Sportsbet.io immediately put a halt to my withdrawal, without any prior warning or justification.

The prior warning is in their Terms of service if you read carefully. You must be aware that almost all online casino will subject you to KYC verification at any time of their own discretion.

Their customer service and security team were unresponsive and unhelpful, leaving me stranded with no access to my funds. It became evident that while the platform had no issues accepting my repeated deposits and witnessing my losses, they were not so accommodating when it came to withdrawals.

Did you send in your documents for verification?

[holydarkness]

[...] Through further research and seeing many similar online reviews, it’s clear that Sportsbet.io routinely rejects withdrawal requests under dubious circumstances—commonly when users have won significant amounts. Accusations range from the need for unnecessary verification to outright allegations of multi-accounting. This is starkly different from other reputable sites like Stake.com, which conducts its verification upfront, ensuring transparency and fairness from the start.[...]

I didn't mean to be rude or condescending or looking lowly at you or the likes, but the amount disputed on this case is actually quite insignificant for SB, so there is no reason for them to pull a scam attempt. I believe it's just a small misunderstanding or they simply needed to run a check on your account and bets.

It'll be a completely different story if they still refuse your withdrawal although you've completed KYC and other things they requested. But if the situation here is simply they asked for your KYC when you attempted withdrawal, as irritating as it is, that's within the scope of the ToS you agreed to them.

You can rest assured that if you did nothing wrong or fishy, they'll more than happy to process the withdrawal and resume service to you once you passed their KYC.

I am suggesting you to perform it. Meanwhile, I'll try to notify Steve, see if SB found one thing or two that might trigger a flag or push them to perform further investigation. He was online few hours ago. Hopefully I can catch him up before he gets too busy handling other matters.

[jeremypwr]

it’s clear that Sportsbet.io routinely rejects withdrawal requests under dubious circumstances—commonly when users have won significant amounts.

Edit: I've just learned you're already in contact with Steve 👍

[JollyGood]

Before reading your post I was about to ask the OP to at least provide some element of evidence to support his allegation because it really does sound ludicrous to believe that Sportsbet would selective scam their customers especially for a miniscule amount as a $2400 win.

After reading your post I am glad the OP has entered in to a chat with Steve and I hope there is a resolution in sight soon but it does not negate the fact that the onus is on the one making the allegation to at the very least present some evidence if they are making an allegation.

Personally, I would not be surprised if there is far more to this story than was elaborated on in the OP but time will tell whether the OP falls in the category of hiding things in his allegation or not.

it’s clear that Sportsbet.io routinely rejects withdrawal requests under dubious circumstances—commonly when users have won significant amounts.

Hello,

Sportsbet routinely processes hundreds of thousands of dollars worth of withdrawals; so don't believe the FUD you read online from disgruntled customers and our competition.  
I can assure you Sportsbet isn't "scamming" you for 2400 USDT; so there's either a simple fix or you're being dishonest.
If you would kindly shoot me a PM with your SB user name, so I can pass your info along to the necessary department.

Thank you

Edit: I've just learned you're already in contact with Steve 👍

[Rating Place]

A lot are pre-emptively taking the side of Sportsbet. That being the case, I'll play devil's advocate, even though 95% of the time the player is in the wrong. BCT has been able to get deposits back most of the time for first time infractions. Outside of BCT, both deposits and winnings are being confiscated by Sportsbet for accused 1st time offenses whether true or not.

I don't have any idea if the player is guilty or not of a first time infraction or multiple infractions. We all should wait, including myself, before taking sides. Just trying to level the playing field until we find out.

[AHOYBRAUSE]

I don't know why but these words by OP sounds strangely familiar. I am having like a reading deja vu right now.
It's the wording and the story how it unfolded, I am sure I have read a very similar thing recently. Maybe I am just crazy or too tired right now but it REALLY seems familiar.

Anyway, routine checks by every casino are fairly normal, especially after being in profit. I know it's annoying but that's just how it is. Most of us have been there. For that reason I always advise to do KYC beforehand, right after registering. If you are winning you will have to do it at some point anyway so it saves you a lot of mental stress.

The most annoying part is waiting and getting unsatisfying answers which if you do KYC at the beginning is easy to avoid.

[holydarkness]

A lot are pre-emptively taking the side of Sportsbet. That being the case, I'll play devil's advocate, even though 95% of the time the player is in the wrong. BCT has been able to get deposits back most of the time for first time infractions. Outside of BCT, both deposits and winnings are being confiscated by Sportsbet for accused 1st time offenses whether true or not.

I don't have any idea if the player is guilty or not of a first time infraction or multiple infractions. We all should wait, including myself, before taking sides. Just trying to level the playing field until we find out.

I have no idea of what happens outside the forum as focusing myself on cases [of casinos, not specific to one casino] on this forum only is already more than enough to take a better portion of my free time, but if what you said is true, then those people better start learning about the forum as it'll [apparently] give them better chance to get their case resolved.

[Rating Place]

A lot are pre-emptively taking the side of Sportsbet. That being the case, I'll play devil's advocate, even though 95% of the time the player is in the wrong. BCT has been able to get deposits back most of the time for first time infractions. Outside of BCT, both deposits and winnings are being confiscated by Sportsbet for accused 1st time offenses whether true or not.

I don't have any idea if the player is guilty or not of a first time infraction or multiple infractions. We all should wait, including myself, before taking sides. Just trying to level the playing field until we find out.

I have no idea of what happens outside the forum as focusing myself on cases [of casinos, not specific to one casino] on this forum only is already more than enough to take a better portion of my free time, but if what you said is true, then those people better start learning about the forum as it'll [apparently] give them better chance to get their case resolved.

people definitely should come here for help. Deposits get taken elsewhere. Easiest examples https://www.trustpilot.com/review/sportsbet.io


One guy had his money confiscated because it was dormant for 4 months. There was no follow up to say he got paid.

[AHOYBRAUSE]

One guy had his money confiscated because it was dormant for 4 months. There was no follow up to say he got paid although I don’t know for sure.

Actually they do this after 3 months.
I once had the same issue actually. I logged in after a long time and saw that my account was all 0s even though I knew there must at least have been a tiny bit left.
So I messaged support, they explained it to me and put my account back in active and the funds were back where they were. So it was no biggie to get it fixed.

With an unused account of 1 year it's a different story and this rule (deducting 5% monthly) is not cool.

[holydarkness]

people definitely should come here for help. Deposits get taken elsewhere. Easiest examples https://www.trustpilot.com/review/sportsbet.io


One guy had his money confiscated because it was dormant for 4 months. There was no follow up to say he got paid.

Umm... how sure are we that those reviewers did not get what's rightfully theirs instead of getting things settled but didn't bother to come back to update the review? For example, cases on this forum are occasionally left unattended and not updated by the user once they get what they want and their case got resolved, people need to infer it themselves from the flow of the discussion and exchange of communication with SB's [or other casinos'] representatives.

Likewise, from your own example, how sure are we that the the player eventually got his fund back but he simply didn't bother to revise his entry on trustpilot?

And that is just from reviewer who are legit innocent. We still have to consider butt-hurt people who loses big or caught cheating on SB and tries to vent up their anger by creating a misleading review.

I don't read the reviews one by one, thoroughly [and not reading Stake representative's responses either], but if those "disputes" are transferred into this thread, I think at least half of them will be invalid due to the lack of supporting evidence?

[Rating Place]

people definitely should come here for help. Deposits get taken elsewhere. Easiest examples https://www.trustpilot.com/review/sportsbet.io


One guy had his money confiscated because it was dormant for 4 months. There was no follow up to say he got paid.

Umm... how sure are we that those reviewers did not get what's rightfully theirs instead of getting things settled but didn't bother to come back to update the review? For example, cases on this forum are occasionally left unattended and not updated by the user once they get what they want and their case got resolved, people need to infer it themselves from the flow of the discussion and exchange of communication with SB's [or other casinos'] representatives.

Likewise, from your own example, how sure are we that the the player eventually got his fund back but he simply didn't bother to revise his entry on trustpilot?

And that is just from reviewer who are legit innocent. We still have to consider butt-hurt people who loses big or caught cheating on SB and tries to vent up their anger by creating a misleading review.

I don't read the reviews one by one, thoroughly [and not reading Stake representative's responses either], but if those "disputes" are transferred into this thread, I think at least half of them will be invalid due to the lack of supporting evidence?

 I do a lot of research for grading purposes, not just here and Trust Pilot. I’m sure that most cases posted publicly aren’t valid but Sportsbet, Stake and 1xbet are bad with confiscating deposits and winnings.

[holydarkness]

Umm... how sure are we that those reviewers did not get what's rightfully theirs instead of getting things settled but didn't bother to come back to update the review? For example, cases on this forum are occasionally left unattended and not updated by the user once they get what they want and their case got resolved, people need to infer it themselves from the flow of the discussion and exchange of communication with SB's [or other casinos'] representatives.

Likewise, from your own example, how sure are we that the the player eventually got his fund back but he simply didn't bother to revise his entry on trustpilot?

And that is just from reviewer who are legit innocent. We still have to consider butt-hurt people who loses big or caught cheating on SB and tries to vent up their anger by creating a misleading review.

I don't read the reviews one by one, thoroughly [and not reading Stake representative's responses either], but if those "disputes" are transferred into this thread, I think at least half of them will be invalid due to the lack of supporting evidence?

 I do a lot of research for grading purposes, not just here and Trust Pilot. I’m sure that most cases posted publicly aren’t valid but Sportsbet, Stake and 1xbet are bad with confiscating deposits and winnings.

I am once again find myself in a confusion reading your post and think it's a bit contradictive. Perhaps you don't mind to explain it better?

1xbet-and-bit aside as their nefarious reputation is very much well established... about reviews for Stake and SB, if most cases that's being posted on trustpilot are not valid, then wouldn't it imply they're a smear campaign or people throwing muds or venting their anger for being busted?

And thus, them confiscating deposits and winning are either a false statement made by the smear campaigners and mud slingers, or a valid one from those who got their account blocked and got angry at SB and Stake [and perhaps any other big casinos out there] and try to make them pay by giving low rating and scalding review?

[Rating Place]

Umm... how sure are we that those reviewers did not get what's rightfully theirs instead of getting things settled but didn't bother to come back to update the review? For example, cases on this forum are occasionally left unattended and not updated by the user once they get what they want and their case got resolved, people need to infer it themselves from the flow of the discussion and exchange of communication with SB's [or other casinos'] representatives.

Likewise, from your own example, how sure are we that the the player eventually got his fund back but he simply didn't bother to revise his entry on trustpilot?

And that is just from reviewer who are legit innocent. We still have to consider butt-hurt people who loses big or caught cheating on SB and tries to vent up their anger by creating a misleading review.

I don't read the reviews one by one, thoroughly [and not reading Stake representative's responses either], but if those "disputes" are transferred into this thread, I think at least half of them will be invalid due to the lack of supporting evidence?

 I do a lot of research for grading purposes, not just here and Trust Pilot. I’m sure that most cases posted publicly aren’t valid but Sportsbet, Stake and 1xbet are bad with confiscating deposits and winnings.

I am once again find myself in a confusion reading your post and think it's a bit contradictive. Perhaps you don't mind to explain it better?

1xbet-and-bit aside as their nefarious reputation is very much well established... about reviews for Stake and SB, if most cases that's being posted on trustpilot are not valid, then wouldn't it imply they're a smear campaign or people throwing muds or venting their anger for being busted?

And thus, them confiscating deposits and winning are either a false statement made by the smear campaigners and mud slingers, or a valid one from those who got their account blocked and got angry at SB and Stake [and perhaps any other big casinos out there] and try to make them pay by giving low rating and scalding review?

It wasn’t my intent to beat up on Sportsbet here with an onslaught of cases. But to answer your question it’s going to come across that way. A little later I’ll edit this thread and post cases where Sportsbet takes winnings and deposits. Even with accused first time offenses, Sportsbet wasn’t returning deposits. With Stake we just saw a case where Stake grabbed a guys deposits. It was the Porter rigged prop bets.

My opinion is if you are profiled as a loser, Stake and Sportsbet pay fast. They know you are giving the money back so they aren’t going to bother you. If you are profiled as a possible winner or hit for a lot of money, there’s a decent chance of having KYC done and it can be extensive. The other options would be to limit your wagers, give you a second set of lines or change your margins and it can be done fast.

This type of thing is by no means new to the sports betting industry. They’ve been profiling sports gamblers prior to the Internet when people had to walk in casinos. Limits were changed for some. Beards (people making bets for a winner to hide identity) are used to enter casinos.

What is new is that these online casinos are stealing money from winners and those hitting for big money.

[holydarkness]

It wasn’t my intent to beat up on Sportsbet here with an onslaught of cases. But to answer your question it’s going to come across that way. A little later I’ll edit this thread and post cases where Sportsbet takes winnings and deposits. Even with accused first time offenses, Sportsbet wasn’t returning deposits. With Stake we just saw a case where Stake grabbed a guys deposits. It was the Porter rigged prop bets.

My opinion is if you are profiled as a loser, Stake and Sportsbet pay fast. They know you are giving the money back so they aren’t going to bother you. If you are profiled as a possible winner or hit for a lot of money, there’s a decent chance of having KYC done and it can be extensive. The other options would be to limit your wagers, give you a second set of lines or change your margins and it can be done fast.

This type of thing is by no means new to the sports betting industry. They’ve been profiling sports gamblers prior to the Internet when people had to walk in casinos. Limits were changed for some. Beards (people making bets for a winner to hide identity) are used to enter casinos.

What is new is that these online casinos are stealing money from winners and those hitting for big money.

You can't edit a thread [as in the opening post] unless you're the OP of the said thread. I believe you know this. Were you trying to say that you'll edit the post quoted above with lists of cases? If so, I'll suggest you to create a new and separate thread instead of posting it here.

It'll rather be OOT if you post it here... though with careful and proper wording, I think you can make it a bit on-topic.

Talking about OOT a little... that guy on Stake who bets on Porter, I wonder what made him think the repercussion for such violation [be it deliberate or his claim is true that he's just following a trend] will just earn him a slap on the wrist, get the bet voided, and he will ultimately still get his funds returned. I would love to see the world he grew up in.

[Rating Place]

It wasn’t my intent to beat up on Sportsbet here with an onslaught of cases. But to answer your question it’s going to come across that way. A little later I’ll edit this thread and post cases where Sportsbet takes winnings and deposits. Even with accused first time offenses, Sportsbet wasn’t returning deposits. With Stake we just saw a case where Stake grabbed a guys deposits. It was the Porter rigged prop bets.

My opinion is if you are profiled as a loser, Stake and Sportsbet pay fast. They know you are giving the money back so they aren’t going to bother you. If you are profiled as a possible winner or hit for a lot of money, there’s a decent chance of having KYC done and it can be extensive. The other options would be to limit your wagers, give you a second set of lines or change your margins and it can be done fast.

This type of thing is by no means new to the sports betting industry. They’ve been profiling sports gamblers prior to the Internet when people had to walk in casinos. Limits were changed for some. Beards (people making bets for a winner to hide identity) are used to enter casinos.

What is new is that these online casinos are stealing money from winners and those hitting for big money.

You can't edit a thread [as in the opening post] unless you're the OP of the said thread. I believe you know this. Were you trying to say that you'll edit the post quoted above with lists of cases? If so, I'll suggest you to create a new and separate thread instead of posting it here.

It'll rather be OOT if you post it here... though with careful and proper wording, I think you can make it a bit on-topic.

Talking about OOT a little... that guy on Stake who bets on Porter, I wonder what made him think the repercussion for such violation [be it deliberate or his claim is true that he's just following a trend] will just earn him a slap on the wrist, get the bet voided, and he will ultimately still get his funds returned. I would love to see the world he grew up in.

Then I’ll do it this way since I said I don’t want to pile on Sportsbet. If Steve or Jeremy deny that Sportsbet is taking deposits for first time offenses, I’ll hunt down cases. Otherwise I won’t clog up the forum and will just comment on new cases.

The Stake player did nothing wrong. He was unfortunate to bet a game that turned out to be rigged. The player wasn’t in on it. Exclude the winnings and give him the rest of the money. Following the trend on one bet makes it ok for Stake to steal your balance? I follow the trend on tons of plays. Stake can’t steal the money from every single player that happened to bet that game. Other books aren’t stealing that money from anyone except those in on the fix. If you had bet that game, should Stake steal your money or just cancel winnings?

Even those deposits from the fixers will most likely have to be returned. Stealing the whole balance is illegal. DraftKings blew the whistle and I don’t think there’s been a conclusion to the case which is why the money is being held.

[holydarkness]

You can't edit a thread [as in the opening post] unless you're the OP of the said thread. I believe you know this. Were you trying to say that you'll edit the post quoted above with lists of cases? If so, I'll suggest you to create a new and separate thread instead of posting it here.

It'll rather be OOT if you post it here... though with careful and proper wording, I think you can make it a bit on-topic.

Talking about OOT a little... that guy on Stake who bets on Porter, I wonder what made him think the repercussion for such violation [be it deliberate or his claim is true that he's just following a trend] will just earn him a slap on the wrist, get the bet voided, and he will ultimately still get his funds returned. I would love to see the world he grew up in.

Then I’ll do it this way since I said I don’t want to pile on Sportsbet. If Steve or Jeremy deny that Sportsbet is taking deposits for first time offenses, I’ll hunt down cases. Otherwise I won’t clog up the forum and will just comment on new cases.

How do you propose this to be done? Do you want me to invite Steve and/or Jeremy to come back here? Far as I know, once they mark a case as settled [or handled externally, for this case], they're not returning to the thread. So your statement above has a very high chance of being missed.

The Stake player did nothing wrong. He was unfortunate to bet a game that turned out to be rigged. The player wasn’t in on it. Exclude the winnings and give him the rest of the money. Stake can’t steal the money from every single player that happened to bet that game. Other books aren’t stealing that money from anyone except those in on the fix.

Even those deposits will most likely have to be returned since it’s still under investigation. DraftKings blew the whistle and I don’t think there’s been a conclusion to the case.

How sure are we that he's innocent? Just like Stake can't prove that he got tipped to place the bet, that player can't also prove that his claim is true, that he's simply following the trend. I personally find it quite raising an eyebrow that [if he's simply following a trend] he placed a bet that's significantly higher than his usual bets, or that he bets on props. Maybe you can look into his betting history and do a profiling on him based on the data?

Oh, by the way, if I may ventured OOT just a bit further, to straighten things, in case there is any doubt about my "bias", that I made those statement on that thread based on assumption, Stake's ToS actually covered about holding the fund for such circumstances. I had it screen captured in one of my device in case the necessity ever arise. He simply did not "scrub" deep enough.

And no, this is not me being partial and siding with Stake. I still condemn their decision to drag cases for months and I still like to see myself as impartial on that case [despite that user seemingly think I am a devil's spawn]. I'm simply stating a fact here. A clause is written on their ToS, so I pointed that out.

[Rating Place]

You can't edit a thread [as in the opening post] unless you're the OP of the said thread. I believe you know this. Were you trying to say that you'll edit the post quoted above with lists of cases? If so, I'll suggest you to create a new and separate thread instead of posting it here.

It'll rather be OOT if you post it here... though with careful and proper wording, I think you can make it a bit on-topic.

Talking about OOT a little... that guy on Stake who bets on Porter, I wonder what made him think the repercussion for such violation [be it deliberate or his claim is true that he's just following a trend] will just earn him a slap on the wrist, get the bet voided, and he will ultimately still get his funds returned. I would love to see the world he grew up in.

Then I’ll do it this way since I said I don’t want to pile on Sportsbet. If Steve or Jeremy deny that Sportsbet is taking deposits for first time offenses, I’ll hunt down cases. Otherwise I won’t clog up the forum and will just comment on new cases.

How do you propose this to be done? Do you want me to invite Steve and/or Jeremy to come back here? Far as I know, once they mark a case as settled [or handled externally, for this case], they're not returning to the thread. So your statement above has a very high chance of being missed.

The Stake player did nothing wrong. He was unfortunate to bet a game that turned out to be rigged. The player wasn’t in on it. Exclude the winnings and give him the rest of the money. Stake can’t steal the money from every single player that happened to bet that game. Other books aren’t stealing that money from anyone except those in on the fix.

Even those deposits will most likely have to be returned since it’s still under investigation. DraftKings blew the whistle and I don’t think there’s been a conclusion to the case.

How sure are we that he's innocent? Just like Stake can't prove that he got tipped to place the bet, that player can't also prove that his claim is true, that he's simply following the trend. I personally find it quite raising an eyebrow that [if he's simply following a trend] he placed a bet that's significantly higher than his usual bets, or that he bets on props. Maybe you can look into his betting history and do a profiling on him based on the data?

Oh, by the way, if I may ventured OOT just a bit further, to straighten things, in case there is any doubt about my "bias", that I made those statement on that thread based on assumption, Stake's ToS actually covered about holding the fund for such circumstances. I had it screen captured in one of my device in case the necessity ever arise. He simply did not "scrub" deep enough.

And no, this is not me being partial and siding with Stake. I still condemn their decision to drag cases for months and I still like to see myself as impartial on that case [despite that user seemingly think I am a devil's spawn]. I'm simply stating a fact here. A clause is written on their ToS, so I pointed that out.

It’s not for nefarious reasons but you are obviously siding with Stake. No one has proved the player did anything wrong and you think Stake can steal. There are no clauses that the player has broken.

Think logically. When people rig a game they make big bets. The line starts moving, a trend is set and honest people jump in on the bet. These people did nothing wrong.

If Stake had 500 people make that bet can Stake steal the balances of all 500 people?